43 comments found.
Hello, the demos have had problems for a long time… they have errors
https://wordpress.themehour.net/konta/home-renovation/ https://wordpress.themehour.net/konta/home-industry-solution/ https://wordpress.themehour.net/konta/home-elite-renovation/ And more..Hi, Thanks for your information we already fix the issue .
It’s been a month… hahaha
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could you please email us at themeholy@gmil.com now then we will fix all asap
Hello, I tried to import the demo data but it loads endlessly. Could you help me, please? Thank you!
i am working on it
Is there any update? Certain elementor widgets break with update. Still just version 1.0?
what is the your website url, could you send us through mail
load the demo data error 503
could you please contact us through email at themeholy@gmail.com we will fix all asap
How can I load the demo data?
could you please contact us through email at themeholy@gmail.com we will fix all asap
Hello.
I spent 2 hours trying to figure out how to show the next/prev arrows for the slides on mobile.
For example, reviews, or 3 sections under header.
On mobile it auto-slides but you can’t see arrows or dots.
Where can I change that, so navigation is visible on mobile?
Please explain it here so next person looking for it will also find it.
We are sorry for it and could you please send mail themeholy@gmail.com then we will fix all asap
getting error “There has been a critical error on this website.” the issue with Konta core plug in. how to fix it?
could you please email us at themeholy@gmail.com
sent
we fixed it sir
Hi, are all the images and icons included in the license (commercial use) or I need to buy it? Thanks
no need
hello can you help to check my email in quick, that my site is DOWN now after installing this theme; now it can’t update from elementor now and re-install the theme can’t get back to original status. please help to check thanks.
Could you please check your email
sent already, please help to check ASAP! thanks.
all are fixed
sorry not fixed, the elementor is still have the error 500. if you can’t fix, can i get a refund?
there are some sever configuration isues and here is the refund URL https://themeforest.net/refund_requests/new
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woo-smart-quick-view domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/m9glwvkbyf1g/themeholy.com/wordpress/konta/wp-includes/functions.php on line 6114
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the konta domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/m9glwvkbyf1g/themeholy.com/wordpress/konta/wp-includes/functions.php on line 6114
could you please mail us themeholy@gmil.com we will response you faster
Hello I have installed the theme but every time I try to edit a page the ELEMENTOR does not load and does not allow me to edit the page. Likewise, when I modify the header (phone, email, hours) this has no effect. I request your help please.
could you please mail us themeholy@gmail.com we will solve all asap
Hello There, I guess your theme is hacked, as after every click I’m getting advertisement popup, how can I clean that? Thank you!
It is not hack actually, we removed it
how I can remove from my side? Because now I checked after your message, I still see it!
where you see it from your server or our server ? from our server we remove this advertisement .
from my server, it is a part of this template
that’s why I said your theme is hacked or I don’t know it is broken, after clicks that popup appears
if it’s impossible to remove, please I need a refund! Thank you!
Hello? any solution, please?
we got a solution and could you come on google meet at now?
yes please
your email?
I emailed you, but not get any replies yet, thank you!
please share with your dashboard access here themeholy@gmail.com within few hours our boss will give you support . thanks
Thanks
Dear Support Team,
I recently purchased the Konta – Construction and Real Estate Company WordPress Theme and I’m encountering an issue during the demo content import process. The theme requires the TI WooCommerce Wishlist plugin to import the data correctly, but the plugin is no longer available on WordPress as it has been discontinued.
As a result, I am unable to install the plugin, and the demo content import cannot proceed without it. Could you please provide a solution or an alternative to resolve this issue?
Looking forward to your assistance.
please open a ticket here https://themeholy.com/support/
could you please come on google meet now the we will solve all now.pLease mail us now themeholy@gmail.com
ok available
mail us now
Sent
Sent
responded
I am trying to reach out to you for support, however Themeforest has an old email address. I upload the template to Wordpress and quite a bit of information is missing. Headers and Footers I am unable to choose the header and footer. my email address is info@marvinwebsitedesignllc.com. I am hoping you can reach out to me so I can give you access to the Wordpress account
email us again themeholy@gmail.com
I already sent you a support ticket, can you please help me to get this template working so I can start to design a new website for my customer?
answered you
I’m having too many problems with this theme, many things can’t be edited or changed because they don’t work or only javascript can be changed, I need a hand please
please open a ticket https://themeholy.com/support/ our team will contact with you soon
did you do it?
No, I still need help and I open a ticket where I explain a situation
we mailed you
I didn’t receive any mail, please you are doing me a huge economic damage and I have never happened with any theme, we look for a fast solution
all fixed?
no I still need help to slow down the animations on the home page, I tried it myself but I couldn’t
actually that is not part of support, that is the part of customization
unfortunately no because the elements that I have to go to slow down can not be slowed down by elementor or with other plugins you personalization but we saw that you have to intervene with code, not html through the panel inspects but php to slow down the animation time and I asked for support for this, so as not to create damage to the site and theme
answered you
Hello. Its been a couple days now that i”ve been waiting for a resolution of the compatibility issue. Will you be helping out with it? It is theme related.
what is the email address of your?
Just sent you another email via envato
please response the email
Got asked to jump on a google call with them, after responding within 15 minutes of receiving their email I agreed to hop on but I got no further response – close to 3 days now.
Join here now: https://meet.google.com/spr-ibqg-jyj
I found your message 30 minutes late, I’ve been trying to reach out via mail as well as connect via the link for the past 30 minutes. When will you be available can we schedule a call?
Fast response thanks.
thanks
Reached out with an issue in regards to compatibility with nexforms. Have you had a chance to check my email yet? Thanks
i mailed you
Since I bought this theme I’ve only been having problems: the logo in the header isn’t positioned correctly and isn’t optimized for the devices, I can’t edit any page with Elementor because it gives me a 500 error and my client is holding me back on the neck because I’m not delivering the site. absolutely disrespectful and I urgently need to resolve these issues. I send the email and no one helps me
Please respond the email is not here. I emailed you
Very difficult to get support from these guys. All they do is send a email “can you meet me now”? and strange hours and when I asked for a SCHEDULED meeting 10 times now and they just ignore me.
It’s been more than 2 weeks since i wrote them the first time and my problem is still not resolved.
Very disrespectful.
please open a ticket https://themeholy.com/support/ our team will ready for fix your all issues
no they wont. I’ve written about this problem two weeks now, all you do is send me email with: “meet me now on google meet” at innapropriate times. And when I asked you to schedule something, so I can be available, you just reply “meet me now”.
your issues are solved
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