Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure that you have activated the Redux Framework and ACF plugin. If you still have issues please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with screenshots.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Please note installations are not part of support ( https://themeforest.net/page/item_support_policy ). However we do provide one-time installation free of charge for all our customers. Please email our support with your WP admin details and FTP ( or cPanel ) details, we’ll setup the theme just like in our demo.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for your interest in our theme. Our theme is compatible with PHP 8.x however please make sure all the third-party plugins that you are using are compatible as well.

If you still have issues please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Can you please email our support with your WP admin details and a link to the URL? I will take a look and make suggestions.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.

If you believe you’ve used this account for purchase I request you to contact Envato.

If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.

If you are Elements customer, please note Elements subscription does not include theme support.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. To update WP Bakery Page Builder ( previously Visual Composer ), you’ll have to make sure you have the latest version of the theme. Once you’ve updated the theme, please deactivate and delete WP Bakery Page Builder from the “Plugins” page in the admin panel and install the latest version from Appearance > Install Plugins.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please add this custom PHP code to your child theme’s functions.php to display recently viewed products in single product page. https://gist.github.com/YahyaTec/00d493aa12db1795e727a51a63368671

Hope this helps. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please Navigate to the MAS Post Item of the block https://drive.google.com/file/d/1IGLfeOUOCQ1dXDizRexWEt03jRRQP8P0/view?usp=sharing and use the options in the below image to limit the text in a line : https://drive.google.com/file/d/1pwNFdWrGnjyP7eBvJ9H-_wso_HX7AnUY/view?usp=sharing . If you still have issue please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. These are SVG icons. Please use the SVG option instead of the icon option to configure these icons.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Ok, thank you. Can i change the header on homepage v16? No matter which one i choose and save it doesn’t change. Clearing cache doesn’t help either

ok, nevermind i didn’t know you have to do it through elementor

Hello there,

Thank you for reaching us. Yes, you can configure home page v14 -17 headers only in elementor.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Please make sure that you have imported the Elementor Kit as instructed in the documentation. Please refer here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v17-2/home-v17-via-elementor/ . If you still have issue please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for purchasing our theme and for reaching us. Please make sure you’ve assigned a menu to Off-Canvas Menu in Appearance > Menus > Manage Location for the menu to work in mobile. If you still have issue please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Please note you can import demo data only if you activated all the required plugins in your site. Please install and activate required plugins to enable import demo data button.

Here video tutorial to import demo data : https://www.youtube.com/watch?v=YSm64d3G8jo

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for your interest in our theme. Yes, you can remove the accessories price by using custom code. If you decide to proceed with a ThemeForest purchase, this functionality should be achievable with some customization. Feel free to reach out if you need more details on how to implement this!

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Does customisation require any financial commitment after a a ThemeForest purchase?

I am ready to purchase and would like to know if Accessories price removal require any financial commitment from my end?

Hello there,

Thank you for reaching us. This Accessories price removal customization does not take too much time. So we will create a remove custom code for you. Please note that while customisations are outside of support scope ( Ref: https://themeforest.net/page/item_support_policy ), we do help all our customers with customisation requests that do not consume much time and based on our availability. Sometimes it also happens that we are unavailable for custom requests or the custom request would take much time. Please be aware of this clause.

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for your interest in our theme. Payment gateways work independent of the theme. Our themes also don’t have any code that would change payment gateway’s work. We have only added styles that is how they look and not functionality that is how they work. WooCommerce has varied options for Payment gateways. You can read about payment gateways available with WooCommerce here :

1. Core Payment Options : https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/ 2. Other Premium Gateway options: https://docs.woocommerce.com/document/premium-payment-gateway-extensions/

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

Hello there,

Thank you for reaching us. All products blocks are created from Elementor you can copy the blocks from one home page to another home page. Here instruction to create and configure home page v16 blocks. https://docs.madrasthemes.com/electro/topics/set-up-pages/home-v16-2/home-v16-via-elementor/

Hope this answers your question. Let us know if you have any other questions.

Thanks, S

thank you. Working on Homepage 16, imported some sections from homepage v14 and i see it in Elementor but they don’t show up on livepage. Any hint, why?

Hello there,

Thank you for reaching us. Please make sure that you have imported Home v14-v15 demo. Please refer here : https://docs.madrasthemes.com/electro/topics/set-up-pages/home-14/home-v14-via-elementor/ . If you still have issue please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Please use this code to reduce the space between the text and the SKU

.electro-description { margin-bottom: 10px; }

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hi, Thank you very much.
You are the best template author.
I wish you all the best in the new year.
Best regards

Glad you are happy with our support. Please do not hesitate to reach us if you have any questions related to our theme.

Kindest Regards, MadrasThemes

Hello there,

Thank you for purchasing our theme and for reaching us. We have responded your ticket please check. Please let us know if you have any other questions.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. This is post excerpt, You can configure post excerpt in post edit page right side, edit excerpt or add an excerpt option.

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S

Hello there,

Thank you for reaching us. Please make sure you’ve disabled catalog mode in Electro > Shop > Catalog Mode. When enabled, the catalog mode will remove all shopping cart features. If you still have issue please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support

Hope this helps. Let us know if you have any other questions or need further help.

Thanks, S