641 comments found.
Hello. I am very interest your theme and want to ask several questions: Are the theme supports Elementor or gutenberg or only visual composer? Are the theme support fully RTL? are the theme supports wpml and woocommerce? What is your support SLA and how can i get an support? are you provide costumization of the theme? thanks a lot.
Hi! Thank you for your interest and sending us your question.
Our theme supports the WPBakery Page Builder (formerly Visual Composer) only — it does not support Elementor or the native Gutenberg block editor.
Yes, the theme has full RTL support, and compatible with WooCommerce, Wpml.
About support: We provide information support via: https://linethemes.ticksy.com . We usually respond to regular services within 24 hours.
Currently, we do not offer customization services.
Regards, linethemes
Hi, Unable to activate WPBakery, Slider Revolution and ACF, Please advise how to activate it.
Hello, you don’t need to activate them — they can still be used normally. We always provide the latest versions of those plugins. However, if you still want to activate them, you’ll need to purchase the plugin to obtain the activation code.
Regards, linethemes
hey there, I am trying to install sample data 2, but unable to get it please help me to get out this problem.
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Hi,
There is serious security issue with wpbakery 8.4 and it needs to be updated to 8.5
https://imgur.com/a/SuTDH4wI cannot contact you via your helpdesk
https://imgur.com/a/HbEAdREThere should be a way to let clients get the updates, i cannot install it myself because it’s asking for license (paid license). so i need the plugin in zip format to upload it manually.
Hi! I have updated the new version. Please Deativate & Delete Plugin Next, go to Appearance -> Install Plugins -> Reinstall WPBakery
Regards, Linethemes
I tried doing that, but it’s asking for license key to get the latest version. I have shared screenshot with you before as well, then you sent the plugin in zip format and i uploaded and it worked.
Now, I cannot reach your helpdesk.
Still waiting for answer…
Hi! make sure you are using the latest version theme and follow the steps above. because that is how to update plugin without entering license code.
Regards, linethemes
Hello, I’ve loaded the sample demo 3, and notice the vertical main menu has a spacing issue where the nav icons appear too far right. How can this be fixed?
Disregard. Found the issue 
Good day, any guide on How to update the theme please, because I cant find that in the documentations
Hi! You can follow the documentation here: https://demo.21lab.co/docs/itlab/ to update the theme, or Please submit your issue to http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve.
Regards, LineThemes.
did i must renew license for themes every year? or it’s just renew for support only?
Hi, you don’t need to renew every year. Each time you renew, you will get 6 more months of free support.
Regards, linethemes
can convert it to elementor?
Sorry, the theme does not support elementor at this time. you can refer to some of my themes that support elementor:
Kiraz: https://themeforest.net/item/kiraz-it-services-and-software-wordpress-theme/55186606
MLab: https://themeforest.net/item/mlab-financial-and-technology-wordpress-theme/48083572
ITlab: https://themeforest.net/item/itlab-technology-solutions-services-wordpress-theme/42997108
Marlab: https://themeforest.net/item/marlab-digital-solutions-wordpress-theme/33880961
Ladilab: https://themeforest.net/item/ladilab-elementor-multipurpose-wordpress-theme/39630748
Regards, linethemes
How do I activate theme and update plugins
Hi! To update plugins like Slider Revolution, ACF Pro or WPBakery Builder, please do as follows.
1 – Deactivate and Delete Plugins
2 – Go to Appearance -> Install Plugins -> Reinstall plugins
Regards, Linethemes
Website Homepage is not working, It’s showing blank white page in home. please advice the best possible solution and I raised the ticket but didn’t get any response it. Please help me
Hi! Please check your ticket
Regards, Linethemes
Hi,
I just purchased, and I want to know which version of PHP does this theme support?
Will the theme and it’s plugins run on php version 8.2.26?
Hi! Our theme is compatible with PHP 8.2.x, please backup before upgrate
Regards, linethemes
Hello,
I have been trying to edit the theme after installing the demo content, but the editing function is not working. I have tried using the WPBakery editor, but it keeps only loading; nothing works.
Also, I tried customize option also, but all the options were inactive e.g. logo e.t.c. Am not so sure why this is happening while it is a fresh install.
Kindly help ASAP.
Hello! Please submit your issue to http://linethemes.ticksy.com with your admin information. Our support staff will help you to resolve.
Regards, LineThemes.
Hello It has been 2 days with no reply, what is not happening: https://www.pixelwars.org/forums/topic/need-assistance-with-podcast-theme-configuration/
Hello, our support forum is: https://linethemes.ticksy.com/ Your link is from another author
Regards, Linethemes
True am sorry
I am unable to change the font anywhere on my website. I goto Color & Typography, but am unable to select any of the font style drop downs, no matter what category I click on. This is the same throughout the entire ‘Customize’ section.
Hi, are you using the latest version of the theme? If not, update the theme to the latest version. Don’t forget to backup your data before updating.
or create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
This template would be great if it has a shop page to sell tech products and a gallery page .
Hi! Thank you, this theme has support WooCommerce to create products page
Regards, Linethemes
Hi, I need to know the requirements for this template?? I installed it but it’s slow.
Hello, you can read this article and follow the instructions to improve website loading speed. https://www.wpbeginner.com/wordpress-performance-speed/
Regards, linethemes
hi, my question was can you provide the requirements for the nanosoft template
Good day, can you please share a shop page?
Hi, I don’t have a demo for the shop page yet. Sorry for the inconvenience.
Regards, Linethemes
Can we use videos instead of images for the Case Studies boxes? I’m asking because my client had these questions.. so I need to know before I use this theme again for her website
Hi! Sorry with the current version you can not upload videos for Case Studies page
Regards, Linethemes
Is it possible to add a video to the main banner on the homepage? Can we include a background video on the homepage for all three demos?
Hi! Yes you can.
WPBakery: https://prnt.sc/5ohHWf-8LzSD
Slider Revolution: https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers/
or create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, Linethemes
thank you !! I haven’t started working on the website yet, just was wondering if it’s possible to have a background video in the 3 demos banners…
in this URL https://themeforest.net/item/nanosoft-wp-theme-for-it-solutions-and-services-company/22064051 indicates support is extended for 12 months at $17.63. and in my Themeforest account where the support has expired, it shows : RENEW SUPPORT TO GET HELP FROM LINETHEMES FOR 6 MONTHS AT $41.13. why? why is there a discrepancy? why the price is not $17.63 for 12months (instead you want $41.13 for 6 months ?)
Hello, according to Envato’s policy, after purchasing you will receive 6 months of free support. When it expires, if you want to extend the support for another 6 months, you will have to pay $41.13
Therefore, Envato has a program for first-time purchases with a 12-month extension package, only paying an additional $17.63
However, in some cases, we still support customers even after the expiration date.
Regard, linethemes
Hello ! I want to use all three demo home pages, each for a different purpose. For example, one for the home page, one for the about us page, and one for another page, with each having a different menu header style. Is that possible?
Additionally, is it possible to have the mouse cursor movement effect applied to all three demo headers across the website, not just one of them?
Also, how can I use some of the sections from one home page demo in other home page demos?
I no longer have an international card, and it’s crucial to link it to PayPal or use it for payments on Envato Market. Currently, I can only pay using my PayPal balance, but Envato Market requires a linked bank card for PayPal transactions, so I am unable to renew support at the moment.
However, I can transfer funds via PayPal. If you provide me with your PayPal address, I can make the payment directly to renew the support ( this is the only solution I have for now )
This theme recommends the following plugin ; Animated Headline Begin installing plugin
When I try to install it it doesn’t work it says :
SOMETHING WENT WRONG WITH THE PLUGIN API
I tried many time to install it after I uploaded the theme
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
- If your support has expired you can submit your question in the general questions category
Regards, linethemes
ok Thank you so much!
