6637 comments found.
Hi, I entered the descriptions in the description field of each category of my woocommerce store but they are not shown on the category page..
Hello, BillyBallo,
Thank you for contacting us and for using XStore.
If you wish to display the Image/text from the description of the category on the Shop/category pages, You need to integrated an archive description widget into the product archive page layout under XStore builders.
https://pasteboard.co/JSYgAhblBuRC.pngWe hope this helps.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Hi, It’s possible to show different Breadcumb Background Image for each woocommerce product? or at least have the same image as your product category?
Hi. you should check the conditions of multiple headers. by selecting a second language, in my case Italian first language (it) and English second language (en), and products of a specific category, only the products in Italian (it) are shown and not those in English which even if mentioned by name are found. it is therefore impossible to create a customized header for the second language (at least in woocommerce) I have not checked with other pages or articles
Hello, BillyBallo,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Halo
I know about feature Ajaxify
But, event I disable it on Elementor, but still show loading before element show up
This is SS >>> https://prnt.sc/abv0DuYT0o73
This loading only show on Xstore Element in Elementor. How to disable it?
Thanks
Hello, Fajarlesmana15,
Thank you for choosing XStore as your WooCommerce WordPress theme.
You can try the next: Theme Options > Speed optimization > Disable native WordPress lazy loading > On.
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The 8Theme Team
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Hi,
I’m having an issue with my website. In the main navigation menu, there is an item that, when clicked, is supposed to scroll to a specific section of a page. It was working fine before, but it no longer works. I checked an older version of the website, and it seems to function correctly there, but not on the current version.
How can I get support for this? I reached out via the chat on your WordPress theme support page, but I haven’t received a response yet, even though it says replies are typically sent within a few hours.
I’d appreciate it if you could assist me with this issue.
Thank you!
Dear lemc1414,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hi, can’t see my payment plugin in checkout page. What need add to my plugin for show?
Thanks
I see the plugin Multicurrency block all payment plugins. Fixed my issue. Thanks
Hello, jarscr,
Thank you for contacting us and for using XStore.
We are glad that you sorted out.
Let us know If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I am interested in this theme but can i get it on discounted price?
Dear, manaskadam002,
Thank you for your interest in our theme!
Unfortunately, our Black Friday sale has already ended, and at this moment, we do not have any discounts planned for the near future. However, we believe our theme offers great value with its features, performance, and ongoing support.
Should you have any further questions or need assistance, feel free to reach out. We’d be happy to help!
Warm Regards, The 8Theme Team
For some reason, the checkout form is prefilling the checkout form with sensitvie user info, for non logged in customers – the info isn’t related to the non signed in customer and therefore it’s breaching confidentiality? It is only recently this problem has occured so assume it is after the last update? I don’t want to pay for support, but I cannot have this error
Hello, Suzi2011,
Thank you for getting in touch with us.
Based on the brief description of your situation, such behavior might be related to the browser or a plugin and may not be directly connected to the theme. Please conduct a few tests to either confirm or refute this assumption.
Additionally, check how it functions with the default WooCommerce theme – Storefront.
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The 8Theme Team
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Hi, I bought this theme and it’s working perfectly for my store, but now I have a question. I successfully enabled Google login, but I need to do it for Apple as well. Although I see that the theme only comes with Facebook and Google. How can I enable Apple ID login?
Hello Neurobinary,
Thank you for contacting us and for using XStore.
Unfortunately, the Xstore theme doesn’t support Apple ID login at the moment. You can explore third-party plugins to enable this feature, but please note that using them would be at your own risk. Let us know If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I understand. And yes, I am using the Nextend Social Login plugin to enable Apple ID login on my website, but it would be great if the theme had it by default, could you please consider it. Thanks.
Hello Neurobinary,
For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/
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The 8Theme Team
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Hi I recently bought your theme and I have been attempting to resize some of the sections. Firstly I don’t why this theme is still using Sections when Elementor has implemented Containers and Grids so many moons ago. I thought this theme was up to date. Anyhow I need help wit the following: 1. I cannot adjust the width of the different sections whether I convert it to a container or not. I cannot get a full width effect and under the boxed feature it is not adjusting no matter what. I have also tried increasing the website general width through the theme options and it is still not working. 2. How do you increase the image size in the Product Grid and Product Carousel? I do not see any option to increase the actual px image size. I only see the option to magnify the image within and the resolutions. I searched your documentation and there is nothing. Thank you. scale the image ma eI checked the documentation and found nothing.y Thank you
Never mind it seems to be working now.
Hello, kokotee,
Thank you for contacting us and for using XStore.
Glad to hear it’s working now! Let us know If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Thanks, I am enjoying the theme so far. Especially the X-store Studio. It may designing a whole lot simpler.
Hello, kokotee,
Thank you! We’re glad you’re loving the XStore theme and X-Store Studio.
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The 8Theme Team
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Hello nodos,
Thank you for contacting us and for using XStore.
If you want to implement the captcha on woocommerce my-account page or /wp-admin page, you need to use some 3-rd party plugin, for example, https://wordpress.org/plugins/wp-recaptcha-integration/ https://wordpress.org/plugins/no-captcha-recaptcha-for-woocommerce/
We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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ok thanks!
Hello nodos,
You are welcome!
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is it support php 8.1?
Hello, Cavid545,
Yes, it is.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi Support,
We have a website that is already configured with additional product fields using ACF. These fields:
Appear in the WYSIWYG editor when editing a product. Are displayed as extra tabs in the product’s TABS section on the frontend. Could you confirm if the theme is compatible with this setup?
Specifically, is it possible to display these ACF fields in the product tabs when using your theme?
Hello, Parispap,
Thank you for your interest in our theme!
We have not conducted official compatibility testing for this, therefore, we are unable to provide a definitive response. However, you are welcome to purchase XStore and perform the tests independently. Additionally, after the purchase, you will get access to post your question on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Please be assured that we offer a 7-day refund policy, allowing you to return the theme without any complications should you decide not to use it.
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The 8Theme Team
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Is there a warehouse software or plugin that we can use with xstore?
Hello, Ardacakaloz,
Thank you for contacting us and for using XStore.
By default, warehouse software or plugins are not included with the theme. However, you can independently explore and try several plugins available online to choose the one that best suits your needs.
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The 8Theme Team
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When enabling the Age Verify Pop Up it shows up every page refresh. Developer mode is OFF. Cache cleared, tested with Incognito tab as well with no luck.
When I checked the cookie value it stays “false” anyway.
Is there a fix for it, or it’s on the way?
Hello,
Thank you for getting in touch with us.
Have you tried to disable the cache plugin and check how it works then in not Incognito tab?
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The 8Theme Team
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Yes, like I tested with cache disabled as well. Today I noticed another issue that came back, the patches are coming back even after applying them, again. I already added the filter ’’xstore_patches_done_reset_on_update_themes’’ to my functions.php but no luck.
Hello, Yossefelbaz,
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including URL, screenshots, and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/ or by email here – https://themeforest.net/user/8theme
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The 8Theme Team
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hello, can i unregister and re-register a license key if so how many times?
Hello, Weerasinghesanka,
Thank you for contacting us and for using XStore.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
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The 8Theme Team
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Hi there, we are facing issues with xstore template and plugin https://boxnow.gr/en/diy/eshops/plugins/woocommerce.At checkout, the “pick locker” https://prnt.sc/BQY8_o1MBQgC doesn’t show for picking the delivery locker. Double-checked any every single website we have installed with xstore (13licenses). Can you check on your installations and help solve the issue? Its vital since we are using your theme on many projects and plan to keep up using it
Hello,
Thank you for your comment.
Could you please test if the same issue occurs when using a default theme, such as Storefront?
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The 8Theme Team
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Oh thank you for your fast reply. This is weard. I have installed storefront, disabled every single plugin except woo and boxnow and still didnt worked. Also installed a random theme that previous worked and not working. Same server same php wordpress woo same versions. Any idea would be appreciated. Thank you again for fast response.
Hello,
If your question is not related to our theme (the issue persists independently of what theme is activated) unfortunately, we, as the theme support team, will not be able to assist you. We hope for your understanding.
Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hi there, thank you for your fast and accurate guidance. After alot of investigation and testings i found the reason for why the pick a locker for the specific plugin doesnt work. It hast to do with the checkout and cart page formation. It works with the [woocomerce_checkout] shortcode and doesnt appear where cart and checkout uses woocomerce/checkout or woocomerce/cart block. In your theme its formed with /cart block and /checkout block. So should i wait some help/update from your team or to refer to the plugin developers? https://prnt.sc/-MRgplGVosMf https://prnt.sc/5yvvBXiFqzXu https://prnt.sc/v4JjLAn6K62l Thank you!
Hello,
We need to determine whether your website is using our widgets created in Elementor or the default ones provided by WooCommerce.
1. If you are using our widgets: - Please confirm which plugin you are using and provide a link to the plugin’s page. - Additionally, you will need to contact the plugin’s support team and request the hooks that should be used if a custom widget (ours) is added to the page instead of the default WooCommerce shortcode.
2. If you are using the default WooCommerce widgets: - This would be a compatibility question for WooCommerce. In this case, you should reach out to the WooCommerce support team at the following link: https://wordpress.org/support/plugin/woocommerce/
Quick Solution: To avoid the steps mentioned above, the fastest resolution would be to edit the cart and checkout pages and replace the elements with the default WooCommerce shortcodes. You can find the list of WooCommerce shortcodes here: https://woocommerce.com/document/woocommerce-shortcodes/ Or move these pages to the trash and then import them with the default content via Woocommerce > Status >Tools > Create default WooCommerce pages (This tool will install all the missing WooCommerce pages. Pages already defined and set up will not be replaced).
By doing this, the theme used on your website will not matter. If the plugin does not work with the default shortcodes, they will be obligated to address and resolve the issue for you.
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The 8Theme Team
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Thank you alot for the clarification. In website checkout page, it uses wp blocks https://pastebin.com/s2hXPrgG and also in cart page https://pastebin.com/ZCJzz6LC . So it has to do with woocomerce and plugin integration. In all of our xstore installations button doesnt appear. The plugin is https://boxnow.gr/en/diy/eshops/plugins/woocommerce . Your support is something else!
Hello,
First and foremost, we recommend testing the functionality using a default theme, such as Storefront. Based on the information you have provided, it appears that no XStore widgets are being utilized on your Checkout page. Instead, the default blocks provided by WooCommerce are in use.
Therefore, we kindly ask you to conduct a test with a default theme. If the issue persists, we suggest reaching out to the plugin’s author for further assistance.
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The 8Theme Team
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Thank you a lot for the clarification and quick fix!Thats the support we all need. Thanks once again!
Hello, Protechgr,
You’re welcome!
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The 8Theme Team
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Hello, we are getting the following error on the backend. It would be great if you could let me know – https://www.dropbox.com/scl/fi/nk3qzvpkhdz1u8dhszvzo/Screenshot-2024-11-25-at-1.50.06-PM.png?rlkey=vxl5gz1nrth37n3tv22hh4i94&dl=0
Hello, ThemeSurf_TF,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/template-overrides-parser-feature/
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The 8Theme Team
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hello before I purchase I want to ask pre-purchase question, can i install with on click on of your multi-vendors demo? and do you comparable with Easy Digital Downloads
Hello, Elena2020A,
Thank you for your interest in our theme!
We are pleased to inform you that you can use a multi-vendor plugin with any of our demos. For your convenience, here is a video tutorial on how to install the theme: https://youtu.be/i7STFGZapx8?feature=shared
Additionally, to install extra plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , go to Plugins Installer in the XStore Dashboard.
Our theme is fully compatible with all default WooCommerce product types, including digital/downloadable products. For more details, you can review WooCommerce’s documentation here: https://docs.woocommerce.com/document/digital-downloadable-product-handling/ However, please note that we have not officially tested the Easy Digital Downloads plugin with our theme yet.
We also offer a 7-day money-back guarantee. This allows you to purchase the theme, test its features, and ensure it meets your requirements. If you are not satisfied, you can request a full refund within the 7-day period.
We hope this information is helpful.
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The 8Theme Team
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thank you for your answer and clear information
Hello, Elena2020A,
You’re welcome!
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The 8Theme Team
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My elementor giving error while adding an element in page
Hello,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum - https://www.8theme.com/forums/xstore-wordpress-support-forum/Warm Regards,
The 8Theme Team
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Do you support order approval: all customers to submit orders without paying, and then once the order is approved by the seller, customer can go ahead to pay for the order?
Hello, Wzheng163,
Thank you for your interest in XStore.
The functionality you have described is not a default part of the theme. It is likely that you need to address this question to the support team of the WooCommerce plugin. If they provide a solution, our support team will ensure compatibility.
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In the get started documentation it says to import demo content to fresh Wordpress install, but I have an existing store I want to use this theme on. What do I do? Will it cause problems or conflicts? How do I get started with an existing store?
Hello, Kinkyclothco,
Thank you for reaching out! I understand you want to use the XStore theme on an existing WooCommerce store rather than starting with a fresh WordPress install.
Here’s what you need to know: Importing Demo Content: The demo content import is designed to set up the theme with pre-configured pages, products, settings, and layout that are part of the demo. If you import demo content on an existing store, it will overwrite certain settings (like pages, widgets, theme settings, and potentially product categories). This may conflict with your current store if you have custom content, products, or settings you want to preserve.
Getting Started Without Overwriting Your Current Store: To avoid issues, here are the steps you can follow:
Backup Your Site: Before making any changes, it’s crucial to back up your site (files and database) so you can restore it in case anything goes wrong.
Install the XStore Theme:
Go to Appearance > Themes and install the XStore theme. Activate the theme. Install Required Plugins: After activation, go to XStore > Plugins Installer, and install a few essential plugins like WooCommerce, WPBakery or Elementor, and others. Install and activate those plugins.
Avoid Importing Demo Content: Since you already have content (products, categories, pages, etc.) on your store, don’t import the full demo content unless you’re fine with overwriting some existing pages and settings. You will be able to import some demo pages separately.
Customize the Theme to Match Your Store:
Go to XStore > Theme Options to adjust the theme’s overall settings (such as colors, typography, layout, etc.). Add widgets and menu items to match your store’s structure. Update the Layout and Design: You can still use the theme’s full customization options, including the Customizer and the XStore theme settings, to tweak your existing store without affecting your products or other data. You can also use the WPBakery Page Builder Or Elementor to design custom pages if needed.
Test Your Store: After customizing the theme, test your site thoroughly to ensure everything is functioning as expected. Check product pages, cart functionality, checkout, and other core features to make sure they are intact.
To summarize: If you want to use XStore with your existing store, it’s best to avoid importing the demo content to prevent overwriting your current store data. You can customize the theme to your liking using the built-in theme settings, widgets, and page builders without disturbing your existing products or pages. Always back up your site first!
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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Ok I imported demo content except for posts, pages or prodcuts. Now how do I edit the home page or other pages exactly? And how to edit the menu to use my default menu?
Also I want to build and customize the theme on my staging store and then export the theme and import to my live store. What’s the best way to do this?
Hello, Kinkyclothco,
Thank you for getting in touch with us.
To assist you effectively, please create a topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ (register your account using the purchase code).
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