Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

Hello,

Could you please clarify what the problem is and send us some screenshots so we can better understand what you mean?

Kind Regards

I would need to take too many screenshots, so please compare these two domains, thank you.

The problem occurs with three different themes from Woodmart so far. And we have definitely tried to install them many times, but unfortunately, we always encounter the same issues.

Either there is an issue with the files we downloaded from ThemeForest because, after several checks, we are almost certain that we uploaded everything via FTP that was downloaded from ThemeForest.

Or something is wrong with our hosting (Hostinger). Even here, we have everything under control.

We’ve been doing this for 18 years, and we’re a bit disappointed in ourselves right now because we assume the problem lies with us!?

Thanks

Hello,

As we can see, the prebuilt website has been imported successfully. While it may contain fewer categories and products, this is intentional to avoid bloating your website with unnecessary duplicate content. Regarding the elements, all of them have been imported correctly.

If you have any further questions or need assistance, feel free to reach out.

Kind regards

The question is no longer relevant, it worked for me. I had to register again at xtemos.com by entering my email and Item Purchase Code. After that I was able to deactivate my old site (or rather domain) and activate the new one on the theme installation page. I apologize for the inconvenience.

Hello,

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Kind Regards

Hello,

You can find this option in the title element Advanced -> Misc -> HTML tag https://gyazo.com/5ee0267769da08cf5e65162979b438b4

Kind Regards

Oops! I spent 4 hours removing titles across the entire site and writing text in paragraphs instead. The option is so hidden deep inside. By the way, thanks a lot.

We are glad that you sorted it out. Feel free to contact us if you have any further questions.

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Hello,

Thank you for considering the WoodMart theme! Here’s how we can help with your migration and licensing questions:

1. Yes, you can migrate to WoodMart without losing your existing data such as products, variations, and shipping information. The WoodMart theme works with WooCommerce, so your existing data will remain intact. However, you may need to reconfigure some styles and layouts to match the WoodMart demo.

2. You can use the same WoodMart license for your demo server and then deactivate it when moving to your production server. A single license covers one project, so you don’t need to purchase two licenses as long as it’s for the same website.

Let us know if you have further questions or need assistance during the migration!

Best regards

Hello Matteo,

Thank you for your questions! Let me address them one by one:

1. Yes, you can import specific blocks from one demo to another using the Template Library. This allows you to reuse elements across demos.

2. The mobile bottom bar is available and can be customized for all demos. If it’s not active by default, you can enable it via Theme Settings.

3. You can choose either Elementor or WPBakery as your primary page builder. However, mixing the two on the same page is not recommended, as they operate independently.

4. You don’t need Elementor Pro to use the WoodMart theme. All features in the demos are achievable with the free version of Elementor.

If you have any more questions, feel free to ask!

Best regards

Thanks purchased

Thank you very much. Feel free to contact us if you have any further questions.

Hello,

Thank you for contacting us.

You can find our customers’ websites showcase on the theme description page https://gyazo.com/f5d589db8b3a47abf2c275c55b099b54

Kind Regards

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Hello,

Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

Kind regards

Hello,

All tags are closed now. Note that some tags may be a part of JS strings and escaped like this https://gyazo.com/e18ca99e310406396d2561e1a7790205

Kind Regards

Hello,

You are right, they are escaped and part of JS,

Thank you so much

You are always welcome. Feel free to contact us if you have any further questions.

Hello,

You can enable the countdown in the promo banner as shown on the screenshot https://gyazo.com/4b57fe5287cffc2fc475c9dcf3b22087

Kind Regards

Thank you! KR

You are welcome.

Can you please just email me Woodmart 8.0.4 Since yesterday we can only accept orders with bank transfer which is not really common payment method here. I just want to rollback to 8.0.4 urgently.

Just realised new update somehow blocks credit card verification window popup. We seperated credit card information section to a new page after clicking place order button and now it works but this is not the way we want our checkout page to be. People should enter their credit card information before clicking the place order button as it always was, not after.

Hello,

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

Hello,

After upgrading from v7.4 to v8.0.4, we made significant optimizations and refactoring, which included changes to many CSS classes and HTML structures. This may cause your custom code or styles to not be detected as expected.

We recommend reviewing and updating your customizations to align with the new structure. Let us know if you need further assistance.

Best regards!

Hello,

Our theme has built-in functionality for variations swatches. Check the following article for help https://xtemos.com/docs-topic/variable-products-and-swatches/

Kind Regards

Hello,

We are sorry for the trouble. Please re-download the theme from ThemeForest and reupload it to your website now. It should solve the problem.

Kind Regards

Thanks for fast feedback, now works. Great Support!

You are always welcome.

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

If your support period has expired, please make sure to renew it on ThemeForest before reaching out.

Thank you!

Best regards

I can’t Create forums, cause my license date expired. and I face an issue, when I import a single product page layout from the theme pre-build, not import anything, after load just shows a empty page.

Please send us your admin access using the contact form so we can check the issue. https://themeforest.net/user/xtemos

Hello,

Could you please send us a video of the problem and your website link so we can better understand what you mean?

Kind Regards

Hello,

We have fixed this bug on our demo. Please clear the browser cache and test how it works now.

Kind Regards