315 comments found.
Hello Dear friends happy new year How does gap animation plugin work.. Any tutorials?
Happy New Year to you too!
Thank you for your interest in the Gsap Animation Plugin. At the moment, we don’t have tutorials available, but we are actively working on creating video tutorials for it. These tutorials will be published very soon to guide you step-by-step.
We appreciate your patience, and I’ll make sure to notify you as soon as the tutorials are available. In the meantime, if you have specific questions or need assistance, feel free to let me know.
Best regards
ok thanks
I created a blog page. I am adding a blog post to this blog page without using Elementor. I added an image at the top of the post, aligned to the left. But a very strange image appeared between the image and the text. Can you help me solve this?
https://drive.google.com/file/d/1Lc309o4V-W639ii_YDw6Bp4PKsrFksHm/view?usp=sharingHi, To better assist you with the problem you’re facing on your blog page, I kindly request you to create a support ticket: https://crowdyflow.ticksy.com/
Best Regards.
Please answer to my ticket ASAP! I wasn’t able to deactivate the licence, my WP crashed and had to do all over again, now I can’t activate the theme. I need this urgently solved please, thank you!
Hi, I’ve solved all of the issues that you mentioned here and on our support forum. Still If you have any issues, please feel free to contact our support forum. Our Support Team is always ready to help you out.
Please check my new support ticket: Private Ticket #3797709
Hi, Our support team has already replied to your support ticket. Kindly check it.
how deactivate the Arolax? i need change domain . thanx
Hi, To manage your license, please follow this documentation: https://support.crowdytheme.com/docs/get-started/system-requirements/manage-crowdy-theme-license/
If you can’t find the “Manage License” button then go to this URL: https://member.crowdytheme.com/#/member/registration
Thank you
The Arolax Essential plug-in is updated to version 2.3, and after that, it keeps getting updated to version 2.3. Why is it so unstable?
Thank you for bringing this to our attention. We’ve identified and resolved the issue with the Arolax Essential plugin update. The problem was caused by a minor versioning conflict, which has now been fixed.
Please ensure you’re using the latest version of the plugin by updating it through your WordPress dashboard. If the issue persists, try clearing your browser and site cache, or feel free to reach out to us for assistance.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Best regards.
been waiting for an answer for 3+ days now https://crowdyflow.ticksy.com/ticket/3780601/
Hi,
Sorry for the late reply. I have already responded to your support ticket. Please check your support ticket inbox.
Thanks
Hello. Interesting theme. Can visitors switch to dark or light mode on the front-end?
Sorry, it’s not available.
WCF Advance Slider working in preview but not live.
Please update all our latest plugins on your website and then check again. If the issue persists after updating, kindly create a support ticket: https://crowdyflow.ticksy.com/ Our support team will resolve the issue for you.
Thanks
Private Ticket #3786703 – https://crowdyflow.ticksy.com/
i opened ticket, can you pls look at my issue.
Thank you for using the Arolax theme! We’re happy to let you know that all your issues have been resolved. If you encounter any further problems, please don’t hesitate to reach out by creating a support ticket. We’re always here and happy to help with any technical concerns you may have.
Can I import demo when elementor containers have been disabled? I havent gotten around to learning how to use them.
Hi, all of our demos are made using Elementor Container. Therefore, you cannot import our demos without the container (as per Elementor rules). If you need any help importing our demo on your website, please create a support ticket here: https://crowdyflow.ticksy.com/
Thanks
I bought this Thame after install seems not working has should be, DO I NEED ELEMENTOR PRO?
Hi,
Thank you for reaching out. You don’t need Elementor Pro to proceed. It seems like the demo might not have been imported yet.
Here’s a helpful tutorial on how to import the demo: https://www.youtube.com/watch?v=ORfP_JNKFY4
You can also explore other customization tutorials here: https://www.youtube.com/watch?v=EIZ056kPYXw&list=PLPsCMisk7zwgDDQ4MF3oWFgJXZcptnlvg
If you still need assistance, feel free to create a support ticket here: https://crowdyflow.ticksy.com/
We’re here to help!
Hello, it’s unbelievable that I’m practically begging for a refund when all you need to do is press a button to cancel the order, especially since the refund is processed automatically afterward. It’s been almost 30 days since the support ticket was opened. Zero professionalism.
Refund request ID : ded59be9-15c9-4857-a561-c726ce64122f
hi, We have already send you the refund, Also I recommend you to update your site from PHP 5.3 to latest version because of the following reasons
Security vulnerabilities in PHP 5.3. Improved performance in PHP 8+. Compatibility with modern frameworks and libraries. Access to modern features (e.g., JIT, union types). Bug fixes in newer versions. Enhanced memory management. Deprecated PHP 5.x by hosting providers. Future-proofing for sustainability. Better SEO and user experience due to faster performance. Compliance with modern coding standards.
Also if you update, you can use our theme as well. Thanks for your patient.
hello,
I want to ask a few questions before making a purchase.
Can we add the section we want from the Template Library?
Can we select all the pages of the demos and load them at the same time?
Can we create alternatives for the header and footer? Or can we use the headers we got from another template kit?
Thank you.
Thank you for your questions!
Yes, you can add sections from the Template Library as you like.
You can select and load all demo pages, but you need to install one demo first and add the rest as page templates. While you can’t install 50 demos at once, you can easily insert the remaining 49 as templates.
You can create alternative headers and footers or use ones from another template kit, Also we have our ownn header and footer Builder.
Let me know if you need further assistance!
The Arolax Theme has been a disappointing experience. The theme does not work as expected—installation issues and incomplete demo imports make it nearly unusable. To make matters worse, the support team has been unresponsive, leaving me stuck with unresolved problems. I would not recommend this theme to others until these issues are addressed. #3780113
Hi, we’re really sorry about that. Our support team has already replied to your support ticket. Additionally, we offer two demo importer options. You can try using the alternative demo importer to import the demo on your website. If you still encounter any issues, please feel free to contact our support forum. Our support team is always ready to assist you.
Thank you
I have install translator plugging and seems not be working…
Hi, Please tell me which plugins you have installed on your website. I recommend using the WPML plugin on your website.
Thank you
what plugin would you recommend to translate?
Hi, I recommend to WPML Plugin. Please use this plugin on your website.
Thank you
do you have a guide?
Hi, please follow the WPML documentation: https://wpml.org/documentation/
Thanks
Hey, how do I change the word VIDEO image in the video production demo in banner? Thanks
Hi, to change VIDEO image, please follow this screenshot: https://prnt.sc/lwIScuxufsOe
Thank you
How do I make the image like that tho? Is it transparent text or what makes the video play in the letters? Thanks
This video plays only in the letters
How do I make another image same as yours ? That is what I am asking.. is it the letters are transparent or what makes the video play in the background? Thanks
Hi, I’ve solved all of the issues that you mentioned here and on our support forum. Still If you have any issues, please feel free to contact our support forum. Our Support Team is always ready to help you out.
Hello team, I have 2 question:
1- How to edit the menu when we click in the Burger (mobile) ? i check the saved template and menu but i don’t find where to edit…
Also how can i keep the menu not be hided when user scrolling the page ? Thanks in advance
Hi, Please create a support ticket here, https://crowdyflow.ticksy.com/ We will guide you to solve your issue.
Thanks
Well, it’s not an issue! I expected to have full control to customize the them like many themes in evento. This is should be explained in the documentation and don’t have time to open always ticket for basic changes …
Anyway ticket has been open #3777955 Thanks
Hi, To edit your off-canvas menu, Please watch this video: https://youtu.be/JrrcLVQsUDg?si=SRaUIqOTjlorKNo9
And to edit your header and footer, please watch this video: https://youtu.be/bdcbtNMSBUE?si=ORd32FY-DpAbTm2w
Thank you
Hi pre sale questions: 1- im a little worried about some comments saying elementor is slow and website is slow. I care a lot about pagespeed/seo and a good google score so I want to make sure If i’m able to turn off some extra features to save page speed? 2- will it work with siteground’s speed optimizer/cache plugin so i can defer js/css/ and combine css files without things breaking? 3- If i buy the theme and play around with it in the staging environment and Im not happy after 4,5 days can I still get a refund ?
Okay, no problem. If you are not happy with our theme, I’ll give you a full refund.
Hi, Theme is VERY SLOW, not able to edit pages on Elementor, i have raised ticket #3773326 – Kindly Resolve ASAP. Thanks
Hi, I’ve already replied to your support ticket. Please check your support ticket.
Thanks
