301 comments found.
Subject: Urgent Assistance Required with Theme Installation and Issues
Dear CrowdyTheme Team,
I am reaching out for urgent assistance regarding the theme installation. I have encountered the following issues:
1. When I try to edit the theme using Elementor, it takes a significant amount of time to load and respond.
2. Enabling the Widgets Settings and Extension Settings is not functioning correctly. The settings do not save, and the changes fail to reflect on the website.
3. The Back to Top button is clashing with the header and is being displayed before it, affecting the layout.
Please provide a resolution to these issues at the earliest as they are impacting our website functionality.
Looking forward to your prompt response.
hi, please create a support ticket here https://crowdyflow.ticksy.com/ We will solve the issues, We will solve your issues,
Urgent Response Required for Private Ticket #3802777
Hi, Friday and Saturday is our weekend, We will solve your issues tomorrow morning. So please allow us this time. Thanks for understanding
Dear CrowdyTheme Team,
I hope this message finds you well.
We are interested in purchasing your Arolax theme for our projects. However, before proceeding with the purchase, we would like to confirm whether it is possible to use the purchased theme for three different websites under the same license, or if additional licenses would be required for each website.
Your guidance on this matter would help us make an informed decision. Please let us know if there are any specific terms or conditions we need to consider.
Thank you for your time and assistance. We look forward to your response.
Regards.
Thank you for your interest in our Arolax theme!
As per ThemeForest’s licensing terms, each license is valid for use on a single website. If you plan to use the theme on multiple websites, you’ll need to purchase additional licenses for each one.
The great news is that this is a one-time payment, and you’ll get lifetime access to the theme. Additionally, you’ll receive our Animation Addons Pro plugin for free, with no future costs.
We appreciate your understanding and are here to help if you have any questions.
pre-purchase question: does it support multilanguage (I want to have English and Arabic on the website)? through which plugin(s)?
Hi Azaytoun,,
Yes, our theme support Multi-Language. You can easily use WPML for this purpose. Additionally, most of our demos include Arabic, demonstrating compatibility with various languages.
Thanks! just purchased it.
Thanks for choosing Arolax, If you face any technical issues, just create a support ticket,
Hi, I sent a request for a refund for a theme I purchased, but it has not been refunded even after 5 business days. I am waiting for the refund process.
Hi, I’ve already replied to your refund request. Please check your message.
Hi, please help with my ticket #3795373. I need to resolve it as soon as possible.
Hi, Our support team has already replied to your support ticket. Kindly check it.
hi, in 3.0 ver of theme it seems offcanvas in header has a problem. for me it wont open in front. it can be edited. anyone has this problem too?
Hello Dear friends happy new year How does gap animation plugin work.. Any tutorials?
Happy New Year to you too!
Thank you for your interest in the Gsap Animation Plugin. At the moment, we don’t have tutorials available, but we are actively working on creating video tutorials for it. These tutorials will be published very soon to guide you step-by-step.
We appreciate your patience, and I’ll make sure to notify you as soon as the tutorials are available. In the meantime, if you have specific questions or need assistance, feel free to let me know.
Best regards
ok thanks
I created a blog page. I am adding a blog post to this blog page without using Elementor. I added an image at the top of the post, aligned to the left. But a very strange image appeared between the image and the text. Can you help me solve this?
https://drive.google.com/file/d/1Lc309o4V-W639ii_YDw6Bp4PKsrFksHm/view?usp=sharingHi, To better assist you with the problem you’re facing on your blog page, I kindly request you to create a support ticket: https://crowdyflow.ticksy.com/
Best Regards.
Please answer to my ticket ASAP! I wasn’t able to deactivate the licence, my WP crashed and had to do all over again, now I can’t activate the theme. I need this urgently solved please, thank you!
Hi, I’ve solved all of the issues that you mentioned here and on our support forum. Still If you have any issues, please feel free to contact our support forum. Our Support Team is always ready to help you out.
Please check my new support ticket: Private Ticket #3797709
Hi, Our support team has already replied to your support ticket. Kindly check it.
how deactivate the Arolax? i need change domain . thanx
Hi, To manage your license, please follow this documentation: https://support.crowdytheme.com/docs/get-started/system-requirements/manage-crowdy-theme-license/
If you can’t find the “Manage License” button then go to this URL: https://member.crowdytheme.com/#/member/registration
Thank you
The Arolax Essential plug-in is updated to version 2.3, and after that, it keeps getting updated to version 2.3. Why is it so unstable?
Thank you for bringing this to our attention. We’ve identified and resolved the issue with the Arolax Essential plugin update. The problem was caused by a minor versioning conflict, which has now been fixed.
Please ensure you’re using the latest version of the plugin by updating it through your WordPress dashboard. If the issue persists, try clearing your browser and site cache, or feel free to reach out to us for assistance.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Best regards.
been waiting for an answer for 3+ days now https://crowdyflow.ticksy.com/ticket/3780601/
Hi,
Sorry for the late reply. I have already responded to your support ticket. Please check your support ticket inbox.
Thanks
Hello. Interesting theme. Can visitors switch to dark or light mode on the front-end?
Sorry, it’s not available.
WCF Advance Slider working in preview but not live.
Please update all our latest plugins on your website and then check again. If the issue persists after updating, kindly create a support ticket: https://crowdyflow.ticksy.com/ Our support team will resolve the issue for you.
Thanks
Private Ticket #3786703 – https://crowdyflow.ticksy.com/
i opened ticket, can you pls look at my issue.
Thank you for using the Arolax theme! We’re happy to let you know that all your issues have been resolved. If you encounter any further problems, please don’t hesitate to reach out by creating a support ticket. We’re always here and happy to help with any technical concerns you may have.
Can I import demo when elementor containers have been disabled? I havent gotten around to learning how to use them.
Hi, all of our demos are made using Elementor Container. Therefore, you cannot import our demos without the container (as per Elementor rules). If you need any help importing our demo on your website, please create a support ticket here: https://crowdyflow.ticksy.com/
Thanks
I bought this Thame after install seems not working has should be, DO I NEED ELEMENTOR PRO?
Hi,
Thank you for reaching out. You don’t need Elementor Pro to proceed. It seems like the demo might not have been imported yet.
Here’s a helpful tutorial on how to import the demo: https://www.youtube.com/watch?v=ORfP_JNKFY4
You can also explore other customization tutorials here: https://www.youtube.com/watch?v=EIZ056kPYXw&list=PLPsCMisk7zwgDDQ4MF3oWFgJXZcptnlvg
If you still need assistance, feel free to create a support ticket here: https://crowdyflow.ticksy.com/
We’re here to help!
Hello, it’s unbelievable that I’m practically begging for a refund when all you need to do is press a button to cancel the order, especially since the refund is processed automatically afterward. It’s been almost 30 days since the support ticket was opened. Zero professionalism.
Refund request ID : ded59be9-15c9-4857-a561-c726ce64122f
hi, We have already send you the refund, Also I recommend you to update your site from PHP 5.3 to latest version because of the following reasons
Security vulnerabilities in PHP 5.3. Improved performance in PHP 8+. Compatibility with modern frameworks and libraries. Access to modern features (e.g., JIT, union types). Bug fixes in newer versions. Enhanced memory management. Deprecated PHP 5.x by hosting providers. Future-proofing for sustainability. Better SEO and user experience due to faster performance. Compliance with modern coding standards.
Also if you update, you can use our theme as well. Thanks for your patient.
hello,
I want to ask a few questions before making a purchase.
Can we add the section we want from the Template Library?
Can we select all the pages of the demos and load them at the same time?
Can we create alternatives for the header and footer? Or can we use the headers we got from another template kit?
Thank you.
Thank you for your questions!
Yes, you can add sections from the Template Library as you like.
You can select and load all demo pages, but you need to install one demo first and add the rest as page templates. While you can’t install 50 demos at once, you can easily insert the remaining 49 as templates.
You can create alternative headers and footers or use ones from another template kit, Also we have our ownn header and footer Builder.
Let me know if you need further assistance!
The Arolax Theme has been a disappointing experience. The theme does not work as expected—installation issues and incomplete demo imports make it nearly unusable. To make matters worse, the support team has been unresponsive, leaving me stuck with unresolved problems. I would not recommend this theme to others until these issues are addressed. #3780113
Hi, we’re really sorry about that. Our support team has already replied to your support ticket. Additionally, we offer two demo importer options. You can try using the alternative demo importer to import the demo on your website. If you still encounter any issues, please feel free to contact our support forum. Our support team is always ready to assist you.
Thank you
