4647 comments found.
Hello, i recently installed vitals app, there are some features is not compatible with your theme, such as adding vitals review on the description tab.. and other featured, i have contacted vitals several time, they said they have tried to corperate with ella theme several time but ella never want to cope. Kindly please support vitals app as it is the most useful app in one place. thanks
Hi Friend,
Regarding the code conflict with the app, we are more than happy to check and support our customers with such issues. Please don’t hesitate to submit a ticket in our support system here https://halosoft.ticksy.com/
In the ticket, please kindly forward to us the information from Vitals app, we will check and get back to you soon.
Thank you so much.
Hello, thank you so much, i have just created a new ticket and full details, Private Ticket #3799470. thanks
Hi Friend, Thank you for submitting the ticket. Our team will check and get back to you soon.
any update?
Hi Friend, Please rest assured that we are still following up on your ticket and will get back to you soon. As your request relates to the app, we will need some time to check carefully before providing you with a detailed response.
Hi there,
The ELLA has a big bug,please help us as soon as possible！ I have opened a case in the Help Center.The Ticket number is #3799129.
Thank you so much.
1.Regarding the website shaking problem, it only occurs on the homepage. When you click the “Show More” button on the homepage, the website will shake slightly, and it will also shake when you slide the mouse back and forth in the footer.
2.The Show More button doesn’t work. When you click this button, no more products appear. I thought it was a background setting problem, but I searched for a long time and couldn’t find a menu to show more products.
Thanks.
Hi there,
Thank you for reaching out! We’re just back in the office after the weekend and appreciate your patience.
Our team will review your ticket and get back to you soon.
Please don’t forget to grant login permission for us. Thank you so much.
Hi have give her Collaborator Request Code,but still didn’t receive reply.
Hi Friend,
Our team has responded to you. Please rest assured that we are still following up on your ticket.
Hello, May I ask dose this theme support New user pop-up registration reminder？
Hi there,
Thank you for reaching out!
Yes, the theme does support. Once customers visit the site, a newsletter pop-up will appear, allowing them to sign up to receive a discount/promotion or information of New Arrivals. This can serve as a registration reminder for new users.
You can read more about this feature here: https://halosoft.gitbook.io/ella-documentation/theme-settings/newsletter-popup.
Hi, If I use Shopify payment, will the checkout page show the payment details in the customer’s currency if it differs from the store’s currency?
Hi there,
Thank you for reaching out!
Yes, if you use Shopify Payments, the currency displayed on the checkout page will be in the customer’s local currency.
For more details, you can refer to the following link: https://help.shopify.com/en/manual/international/pricing/set-up-local-currenciesPlease let us know if you have any other questions!
hi team i am trying to add the pictures of the sub collections on the mobile menu in the menu level 3 in the grid layout. I have ticked the box for showing the image as well. i have saved the name of the image the same way as told in the documentation. link-list-1مشاهد-كل now is the arabic collection the problem if so how can i make it work because i want an image for each sub collection in the menu level 3.
Hi Friend,
Thank you for reaching out,
For technical questions, please open a ticket at our support system here: https://halosoft.ticksy.com/submit/ Our team will check and help you accordingly!
it says my support on this purchase code expired I just need this information on how i can do it if the collection name is arabic.
In case your support has expired, please open a ticket at https://halosoft.ticksy.com/ , then choose category Shopify Themes here: https://prnt.sc/Z3vgEvr0q_Tk . Don’t forget to grant login permission for us. Our team will check and support you accordingly. Thank you so much!
Thanks i have sent the ticket
Why I can’t display icon image on product page using metaobject… can you please help me on this
Hi friend,
Currently, we don’t know where you want to display the icon image. For technical support, please open a ticket using this link: https://halosoft.ticksy.com/ to get our support.
Thank you so much.
Hi, https://houseofhuggles.com/products/eucalyptus?variant=46088611234018 iis my product page and my products contains multiple variants, and while choosing the variant the sticky toolbar price is not changing in the sticky toolbar but the product variant changed in the sticky toolbar, Its a theme issue – Please check and Give me a solutions ASAP,
Hi friend,
We tested it on our demo and this function works well. Therefore, we would like to login your store to check.
Please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Thank you.
Hi, Can you please check my ticket #3794156 ? 3 days gone but did not get support .
Hi Friend,
We’re back in the office after the weekend and are processing the tickets in order. Your ticket has been checked and responded to by our team, now you can review the response in your ticket.
Thank you for your understanding, and we truly appreciate your patience.
Any way to make BULK quick add on the product card only for B2B viewers as its a theme setting and not a section option. Just wondering before re-newing support. Thanks!
Hi friend,
The Bulk Quick add is available for versions 6.6.2 and above; however, we are unable to assist you in setting it up according to B2B viewer conditions. Sorry for this inconvenience.
Thank you so much.
Please how do I place collection description at the bottom not at collection header. I screenshot will greatly help
Hi there, For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Images would expedite the process a lot. Our technical team will review your request and get back to you soon.
Do you do customization services. I wanted to add some features specific to my website.
Hi there, Yes, we do offer customization services. Please feel free to contact us via this link: https://halosoft.ticksy.com/submit/ . Our technical team will check and get back to you soon. If you have any questions, please feel free to let us know.
I love this theme. You can easily customise it to anything you want. That is how a theme should be.
My concern now is if it is possible to use text and table for the Size Guide instead of using image. Using text and table for the Size guide makes it easy to make changes
Hi there, Thank you so much for your kind words and for loving our theme! Yes, it is possible to use text and a table for the Size Guide. Please open a ticket in our support system here: https://halosoft.ticksy.com/submit/ . Our team will assist you accordingly. Thank you!
Hi
Team Ella i found a new issue where on IOS device button alignment on slideshow section is in-accurate going towards left its the issue in ios only not on andriod
PC https://prnt.sc/YGzOB-mR7H7L MOBILE IOS https://prnt.sc/RfIYItf2XiL5 MOBILE ANDRIOD https://prnt.sc/uymx4Ukgp5sMHi Friend,
Thank you for letting us know,
Regarding your issue, our technical team needs to log in to your store to check and assist you. Please open a ticket in our support system here: https://halosoft.ticksy.com/submit/. Our team will assist you accordingly.
Don’t forget to grant login permission. Thank you so much!
Do all features in this theme work in the long term without a 3rd party app subscription?
Hi there,
Thank you for reaching out to us,
All features you see in the demo can be set up by following the documentation provided. You will only need to use a third-party app if you want to expand and add functionalities that are not available in the theme by default.
Thank you for the quick reply. Do you have a clearly readable list of all feature of this theme? I also would like to know Shopify Marketplace Connect app works with this theme?
To gain a clear understanding of our theme’s functionality and features, you can explore Ella documentation here: https://halosoft.gitbook.io/ella-documentation
Regarding the Shopify Marketplace Connect app, we haven’t integrated it with Ella before. However, most apps on the Shopify App Store are compatible with the Ella theme. If you wish to integrate this app into Ella, we recommend contacting the app’s support team for more details.
If you have any further questions, please feel free to let us know!
hey again sorry,
the before/after section on mobile is not showing the second image. and my next section is over lapping it.
looking like its sitting on top of each other? just mobile only.
Hi there,
It is very strange, we tested it on our demo and it works well. Let us deeply check on your store. Please open a ticket at our support system: https://halosoft.ticksy.com/submit/ . Images would expedite the process a lot. Our technical team will review your request and get back to you soon.
Don’t forget to grant login permission for us. Thank you so much.
Thank you,
I have opened a ticket .
Kind regards
the zip file is over 100mb how ever when trying to install on shopify , it says a maximum of 50mb.
help please?
Hi Friend,
You need to unzip the theme package first.
- Download the package from themeforest.net (the package is in zip format).
- Unzip the package you’ve just downloaded.
- Find this file: ella-6.7.1-theme-source.zip in the folder Ella Shopify 6.0, then you just need to upload ella-6.7.1-theme-source.zip file to your Shopify store.
lol figured it out
Is there significant update from yesterday release?
Recently, we have not released any theme source. We only removed some promotions from our website.
Hi,
I have some pre-sale questions, how can I contact you via email?
Thanks
Hi there,
Thank you for reaching out! You can contact us via email at support@halothemes.com for any pre-sale questions you may have.
Already done, kindly check it
Hi Halo, I buy your theme recently, no doubts your product is very good, as i see in demo. But this not what i required.
I buy this kind of my mistake.
Can you please help to refund my money or guide how to get refund.
Thanks
Hi Friend,
Thank you for reaching out and sharing your feedback. We appreciate your kind words about the theme and understand that sometimes purchases can happen by mistake.
Regarding your refund request, we’d like to clarify that, according to Envato’s refund policy, refunds cannot be issued in cases where:
_You purchased the item by mistake.
This policy ensures fairness for both buyers and sellers. You can review the full details here: https://themeforest.net/page/customer_refund_policy
That said, we’re here to assist you in making the most of the theme. The Ella theme offers over 30 homepage layouts, with 20+ additional layouts planned for future updates. The wide variety of layouts and sections allows for flexibility in creating a design that fits your needs.
For further assistance, feel free to open a ticket through our support portal: https://halosoft.ticksy.com/ . Our team is here to help.
Thank you for your understanding, and we look forward to supporting you.
Hi Halo themes, yes i read the evanto refund policy, and I’m eligible to get a refund.
As I have not dowloaded or used your product any of my domain. And i request for a refund withing the 30 days of purchase.
Please guide me how can i apply a a refund. I you need any additional details please feel free to ask.
i uploaded theme here but navigation menu and all pages are not showing. plz help me on this.
Hi Vikash,
Menus and pages are data that is not available in the theme, you will need to follow Ella’s documentation below to set them up with your data:
- For menu: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu
- For pages: https://halosoft.gitbook.io/ella-documentation/page/how-to-create-a-page
Thank you so much!
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