4637 comments found.
What file do i have to edit to hide the quantity of a specific product?
Hi friend,
Where do you want to hide the quantity box? Please let us know and we will instruct you.
It would be better if you could open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you.
I want to hide it on the cart page for a specific product. Please tell me how to do that
I don’t if this is a bug but I can’t display different messages on my product page. I want to display a message for all Preorder products different from the other products. I also want to to be able to color it and format it differently but it isn’t working. What is the way out please. Or is this feature not available
Hi friend,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will help you accordingly! Don’t forget to grant login permission for us. Thank you so much.
I wish I can place my category description at the bottom of the category page just like https://prnt.sc/d4KpomZ27QCR because its good for SEO. I don’t like it to be place at the top. Is is possible please
Hi Friend, You can go to Main Collection -> Banner -> Description position -> Choose Bottom here: https://imgur.com/a/DQs8Irl Hope this helps you.
Thanks it worked
Hi
My Ella theme does not display small circle Shopify LOGO when make Google Search result. I set up in Shopify but at support they told I need to set up via my Theme.
Please help.
Thank you.
Hi Friend,
If you are referring to the favicon, please follow these instructions to set it up: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/favicon
If not, please submit a ticket at our support system: https://halosoft.ticksy.com/ . Images would expedite the process a lot. Our technical team will check and get back to you soon.
Thank you so much.
Hi
Thank you for your answer. Yes I am talking about FAVICON. I asked Shopify for support how to setup web store image logo which should show on left beside google search results and they told me that FAVICON should be set up by Theme provider.
I did setup FAVICON in Ella Theme Settings -> General config many times (16×16 or 32×32px) but image still does not show on google search result
I cannot submit ticket because I did not pay license for support. I cannot pay support for 5 years (I did already many times) just that basic functionality works.
Thank you.
Hi Friend,
We’ve received your email and have replied to you via email. Please check our response.
Thank you so much!
Hello, I just checked and realized that all of my blog article titles are wrapped in H3 instead of H1. H1 is occupied by blog name such as “NEWS” or “BLOG”. That is an SEO issue for me.
Hi there,
For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com . Our team will help you accordingly! Don’t forget to grant login permission for us. Thank you so much.
Hello. Would this theme also work for a standard website? I do not require commerce functionality day 1, but I like the theme. If I was to set up pages only, does that cause any issues, or can this theme work standalone?
Hi there,
Yes, Ella theme can be used for a standard website. It is fully compatible with Shopify OS 2.0, which was built from the Dawn theme, and offers maximum customizability. You can easily set up and customize pages using the theme editor, and this won’t cause any issues.
If you have any other questions or need further assistance, feel free to let us know!
My product information section for desktop is set to 1170px. However, the Judge.me review app is stretched to full screen. Enabling the ‘Make section margins the same as theme’ option is not resolving the issue. Could you please help me fix this? My support expired. I am poor.
Chatgpt solved this error. Thanks and ignore this message.
Hello.
In the new update, we finally have the long awaited feature of Delivery Time integrated. But when the feature is live, there is a major bug.
When we select the time of delivery, say 15 days, and only include business or working days leaving out Saturday and Sunday, it should ideally calculate the 15 day time excluding the weekend as specified.
But, what actually happens is that this feature itself vanishes from the product page on Saturdays and Sundays when you specify to not include these two in delivery time calculation. So, when we specify any day to not be included due to a weekend or holiday, the Delivery Time feature is nowhere to be seen on those specific days on the product page.
Please clarify if I have misunderstood the feature or is this a bug?
Hi Friend,
Regarding your issue, please submit a ticket in our support system: https://halosoft.ticksy.com . Our technical team will log into your store to investigate the issue further and provide the appropriate assistance.
Don’t forget to grant login permission for us. Thank you so much.
Hello I have a question about the Portfolio/Gallery limits. I picked your theme because I like how you render your gallery and there is a filter that is very useful. Now I see there is a limit of 50 images only and I understand that these limits are by Shopify. Is there any way to have more images, or should I look for an app?
Hi there,
Thank you for reaching out!
Shopify limits each section on the Portfolio page to 50 blocks so we can’t support adding more blocks. Moreover, having too many blocks may slow down page loading. We recommend keeping the block count low for better performance.
Hello and thank you for your answer. I need way more than 50 items in a gallery and with pagination and lazy loading I don’t think performance is an issue.
Question 2: Is there any way to display your portfolio on a product page? I tried to add a Page as a section and link to the Gallery but it would not display. Only the title shows.
For Q2, this requires custom work. Please submit a ticket in our support system: https://halosoft.ticksy.com . Our team will estimate and get back to you soon.
how can i change the placeholder “T-Shirt” product card image ?
Hi friend,
We don’t have the settings to change the placeholder of the product card, but we can help you change the code.
Please open a new ticket to get our support: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Thank you so much.
Hello, i recently installed vitals app, there are some features is not compatible with your theme, such as adding vitals review on the description tab.. and other featured, i have contacted vitals several time, they said they have tried to corperate with ella theme several time but ella never want to cope. Kindly please support vitals app as it is the most useful app in one place. thanks
Hi Friend,
Regarding the code conflict with the app, we are more than happy to check and support our customers with such issues. Please don’t hesitate to submit a ticket in our support system here https://halosoft.ticksy.com/
In the ticket, please kindly forward to us the information from Vitals app, we will check and get back to you soon.
Thank you so much.
Hello, thank you so much, i have just created a new ticket and full details, Private Ticket #3799470. thanks
Hi Friend, Thank you for submitting the ticket. Our team will check and get back to you soon.
any update?
Hi Friend, Please rest assured that we are still following up on your ticket and will get back to you soon. As your request relates to the app, we will need some time to check carefully before providing you with a detailed response.
Hi there,
The ELLA has a big bug,please help us as soon as possible！ I have opened a case in the Help Center.The Ticket number is #3799129.
Thank you so much.
1.Regarding the website shaking problem, it only occurs on the homepage. When you click the “Show More” button on the homepage, the website will shake slightly, and it will also shake when you slide the mouse back and forth in the footer.
2.The Show More button doesn’t work. When you click this button, no more products appear. I thought it was a background setting problem, but I searched for a long time and couldn’t find a menu to show more products.
Thanks.
Hi there,
Thank you for reaching out! We’re just back in the office after the weekend and appreciate your patience.
Our team will review your ticket and get back to you soon.
Please don’t forget to grant login permission for us. Thank you so much.
Hi have give her Collaborator Request Code,but still didn’t receive reply.
Hi Friend,
Our team has responded to you. Please rest assured that we are still following up on your ticket.
Hello, May I ask dose this theme support New user pop-up registration reminder？
Hi there,
Thank you for reaching out!
Yes, the theme does support. Once customers visit the site, a newsletter pop-up will appear, allowing them to sign up to receive a discount/promotion or information of New Arrivals. This can serve as a registration reminder for new users.
You can read more about this feature here: https://halosoft.gitbook.io/ella-documentation/theme-settings/newsletter-popup.
Hi, If I use Shopify payment, will the checkout page show the payment details in the customer’s currency if it differs from the store’s currency?
Hi there,
Thank you for reaching out!
Yes, if you use Shopify Payments, the currency displayed on the checkout page will be in the customer’s local currency.
For more details, you can refer to the following link: https://help.shopify.com/en/manual/international/pricing/set-up-local-currenciesPlease let us know if you have any other questions!
hi team i am trying to add the pictures of the sub collections on the mobile menu in the menu level 3 in the grid layout. I have ticked the box for showing the image as well. i have saved the name of the image the same way as told in the documentation. link-list-1مشاهد-كل now is the arabic collection the problem if so how can i make it work because i want an image for each sub collection in the menu level 3.
Hi Friend,
Thank you for reaching out,
For technical questions, please open a ticket at our support system here: https://halosoft.ticksy.com/submit/ Our team will check and help you accordingly!
it says my support on this purchase code expired I just need this information on how i can do it if the collection name is arabic.
In case your support has expired, please open a ticket at https://halosoft.ticksy.com/ , then choose category Shopify Themes here: https://prnt.sc/Z3vgEvr0q_Tk . Don’t forget to grant login permission for us. Our team will check and support you accordingly. Thank you so much!
Thanks i have sent the ticket
Why I can’t display icon image on product page using metaobject… can you please help me on this
Hi friend,
Currently, we don’t know where you want to display the icon image. For technical support, please open a ticket using this link: https://halosoft.ticksy.com/ to get our support.
Thank you so much.
Hi, https://houseofhuggles.com/products/eucalyptus?variant=46088611234018 iis my product page and my products contains multiple variants, and while choosing the variant the sticky toolbar price is not changing in the sticky toolbar but the product variant changed in the sticky toolbar, Its a theme issue – Please check and Give me a solutions ASAP,
Hi friend,
We tested it on our demo and this function works well. Therefore, we would like to login your store to check.
Please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Don’t forget to grant us login permission.
Thank you.
Hi, Can you please check my ticket #3794156 ? 3 days gone but did not get support .
Hi Friend,
We’re back in the office after the weekend and are processing the tickets in order. Your ticket has been checked and responded to by our team, now you can review the response in your ticket.
Thank you for your understanding, and we truly appreciate your patience.
Any way to make BULK quick add on the product card only for B2B viewers as its a theme setting and not a section option. Just wondering before re-newing support. Thanks!
Hi friend,
The Bulk Quick add is available for versions 6.6.2 and above; however, we are unable to assist you in setting it up according to B2B viewer conditions. Sorry for this inconvenience.
Thank you so much.
Please how do I place collection description at the bottom not at collection header. I screenshot will greatly help
Hi there, For technical questions, please open a ticket at our support system: https://halosoft.ticksy.com/submit/ Images would expedite the process a lot. Our technical team will review your request and get back to you soon.
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