67 comments found.
There is an issue with icons. For the Contact Info widget, Fontawesome icons are not loading in the front end, it is loading from “Font Awesome 6 Free”, Instead, we need to use “Font Awesome 5 Pro”, please fix this.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Even though I set the logo height to 154 px in the theme settings, it still appears as the default 40px. Why doesn’t it accept the height I specify?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I can’t create a ticket because the support period has expired. Can’t you reply here?
You need to renew your support to continue creating tickets. Thanks
Yani diyorsunuz ki biz ürünü sattık, sonra ne sorun yaşarsanız yaşayın bizi ilgilendirmez diyorsunuz.bu mesajlaşmaları okuyanlar için güzel bir referans olacak ve umarım sizden ürün almayacaklardır..
Hi, sorry the mobile logo doesn’t appear to show but it is populated in theme options: https://bhgc.white-staging.co.uk/
Hello,
You are adding a white logo as a dark logo. That’s why the logo is not displayed. Please see: https://case.d.pr/i/rtLi3J
I tried like this: https://case.d.pr/i/nP7I64 Thanks
hi, quick one, I wanted to use the image carousel instead of the portfolio one on the homepage but can’t seem to get it configured nicely, pagination controls display over the images for example and can’t make it full width.
Any ideas how to resolve this? is there a style for these already developed in the theme?
https://bhgc.white-staging.co.uk/Hello,
The layout you are talking about is not available in the theme.
Thanks
Also, if i update the colours in the theme options it doesn’t seem to reflect on the front end, assuming buttons, navigation etc should be affected?
Hello,
You may encounter browser cache, please clear browser cache before reloading the site.
Thanks
yes this worked, I thought i had already but maybe not. Is there a developer mode during build to avoid this happening?
Options are not available. Thanks
Hi, when the homepage first loads, the content above the folder is not full width. I can’t see a configuration doing this.
It seems to correct itself after some time but obviously not good:
https://bhgc.white-staging.co.uk/Any ideas what is doing this?
Also, search and basket icons don’t seem to have imported successfully through the theme upload.
Can you send me screenshot?
Please try: https://case.d.pr/i/wwdxjo
that worked 
Thanks very much
Please feel free to contact us with any questions you might have, we’re always happy to help. By the way, could you please do us a BIG favor and give it a 5-star rating on ThemeForest ( https://themeforest.net/downloads ) to help us spread the word and boost our motivation? I’m so happy about that. Thank you so much!
Hello, i’m getting this error in the dash at the moment, i can’t see a fontawesome plugin though.
The Font Awesome plugin caught a fatal error.
When trying to load Font Awesome, the plugin’s configuration was invalid. Try deactivating, uninstalling, and re-activating the Font Awesome plugin.
Any ideas?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hi. wpbakery is automatically updated when we buy the template here ?
Hello,
Plugin updates will be available in the theme’s full package.
Thanks
The slider is not full screen. When I play with the zoom option with the 3-dot icon at the top right in Chrome, it gets better, when I go to another tab and go back, it gets fixed again. I don’t understand why the slider creates a space on the right when first opened. please help. I opened a ticket but you didn’t reply.
Hello,
I will check your problem in the ticket now.
Thanks
The answer you gave for the ticket is wrong, you didn’t read what I wrote, I’m very sorry about this, it’s unfair to us. I had to install a different demo because the slider didn’t work properly. I explained this by submitting another ticket. I think there is still a problem in the medical demo. You can see this by trying it yourself.
Please discuss this in the ticket. My support person is always online to answer you.
Hello, I have imported the wordpress theme but I can’t find the demos. I find only “Murtes”
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Just did it , here is the ticket : 3302120
Let me check. Thanks
Hello Sir, I went through all your products but I am not able to test Admin Panel Demos. Before purchasing I need to know that By Admin Panel I will be able to change everything which I see in front page. Do you provide Admin and Users login to test.
Hello,
This is not available, you can only purchase the theme before being able to view the theme settings.
Thanks
Could you please add the Theme Changelog, that will help us a lot. Thanks
I updated it in the full package. Thanks
Hello
I can not install the theme to my site on wordpress account after i load it i recieve failure notification
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
hey please answer
hey i have a problem with the installation of the theme
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!a
Regards.
Hi! Do you have figma template?
Dears I’ve submitted a ticket #2554530 I’m sorry but I’m facing a lot of troubles in my website, and I need to solve it asap since these problems destroy my website Could you please help me? Thanks in advance
Hello,
I answered. Please discuss the issue in the ticket.
Thanks
Thank you very much for the amazing support.. I replied.. Waiting for your prompt action and after that I’ll give you 5 star rating with all pleasure
Thanks
Dears ; I sent a ticket #2542658 3 days ago without any answer Could you please help me? My website is down because of that
Let me check now!
Thanks
Still no reply ..
Hello I send a support ticket about change fonts and Google fonts problem 3 days ago I still not received support Could you please help me? This theme contain a lot of bugs and I need your support to solve them please
Let me check now!
Thanks
Hello,
Is this theme WordPress 5.5 compatible? When are you planning to release a new update (WPBakery Page Builder is out of date)? Thanks in advance!
Hello,
Can you update to the latest WPBakery by reinstalling.
https://www.youtube.com/watch?v=DxpWTUa5RHQThanks
thanks, but what about other question?
The theme is always compatible with the latest WordPress.
