1294 comments found.
Dear Support Team,
I hope this message finds you well. I purchased one of your themes a while ago but only used it briefly for testing purposes on Shopify. Since I primarily work with WooCommerce, I didn’t continue using it at the time.
Now, I am starting my first Shopify store and would like to use the theme I purchased. However, when I attempt to activate it, I receive the following error message:
“Your purchase code is invalid since it is being activated at another store f98dbe.myshopify.com. Please open a ticket at support.the4.co to get quick assistance.”
I kindly request your assistance in resolving this issue so I can activate the theme on my new Shopify store. If additional details or verifications are required, please let me know.
Thank you for your prompt attention to this matter.
Hi there, Our colleague checked your ticket. You check and let us know if you have any questions. Best regards
Hey, I bought a long time ago Kalles theme Version: 1.1.4 on Wordpress. How do I update to a newer version on Wordpress and will the store work properly?
Hello, Thank you for your question! This is the Kalles Shopify theme. As for the WordPress theme, I am still waiting for updates from the DEV team regarding the version update. However, for this issue, we are unable to provide a specific timeline.
If you have better options in mind, we would recommend considering Shopify Market and using the Kalles Shopify theme as an alternative. Best regards
Hi, If I use Shopify payment, will the checkout page show the payment details in the customer’s currency if it differs from the store’s currency?
Hi there, the currency will be shown automatically according to the market that you set “Primary”. Please see the link for more details https://www.loom.com/share/7cb506f2596e47529d28936c0aef9536. Best regards, Lina
Do I need any apps to add or subscribe to get all the theme’s features?
Hi there,
The theme includes all core features, so no additional apps or subscriptions are required. However, for specific needs like reviews, you may choose to install apps.
Best regards
HI, I have a few pre-sale questions:
- login feature for user (to save items so they can order/pay later) - search - click thru to a custom order form of an item that shopers want to customize or which is not in stock ie. A fill out form which includes item name/number and contact info; a Notification after form sent that a follow up will be done by a representative – and email is sent to client - shipping worldwide; by weight/country or flat fee $25; Free shipping for items over $500 (she will get t more info on this) - payment in SGD (singapore)
Thanks
Hi there,
For the Login Feature for Users, you can consider using the Wishlist feature with Ecomrise, which allows users to save items for future orders. Regarding the out-of-stock notifications, we have a built-in function for this, but you’ll need to use a third-party app to send the automatic notification to customers when an item is back in stock.
For more details, please open a ticket at https://support.the4.co/. Our team will help you accordingly! Thank you!
Is there a version for WordPress on this theme?
Hi there, We currently have a WordPress version available. However, due to limited resources, we are unable to provide extensive support for this version at the moment. You might consider exploring other WordPress themes, and please let us know if you have any further questions. Best regards
EU market required unit price, does your theme support to display the data? https://help.shopify.com/en/manual/products/details/product-pricing/unit-pricing
Hi there, For technical questions, please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
Please correct the Turkiye flag on your info
Hi there, We are really sorry for this mistake, we recognised this issue and fixed it ASAP. Now it is correct. If you have any questions please let me know. Thank you so much!
Thank you for the prompt action. Will be buying the theme soon! Have a great day!
I just found the following statement in staff reply. If i understand well i have to pay monthly fee to use all features of this theme?? Can you please clarify which of the adtvertised /included feature works only if i pay 3rd party app monthly subscription.
- Recent Sales Popup feature is currently available in the theme, but it uses mock data. However, if you upgrade to the paid version, the popup can display real buyer data.
- the Frequently Bought Together section currently only shows the default prices of all products, but with the EcomRise app, you can customize prices to offer better discounts to customers.
- Volume Discount feature is not available in the free version
?
Hi there, You said is correct. These features of EcomRise are advanced features and are not included in the free features. With these features, you can enjoy a 6-month free trial under the Partner plan when using The4 theme. EcomRise offers free features for The4 customers such as theme updates, one-click demo import, wishlist, etc.
With our understanding of the app, it might still not be entirely clear to you. For the most accurate information, we recommend contacting the app directly for further clarification. Best regards
Then the features page on your demo page is misleading. There you advertise the “Frequently Purchased” feature as if it were part of the theme. But it is not, only if I subscribe to Ecomrise. So if you mix built-in and subscription-only features on that page, I have completely lost my trust in that information. I would really like to buy this theme but only after I know what I am getting for $89. So you don’t need to write a nice polite answer, just a list of all the built-in features that are available without a long-term subscription. And another list of the features that are available with a subscription. Thank you.
Is Shopify Marketplace Connect app supported by this theme?
Hi there,
Thank you for your interest in our theme. Regarding the application you mentioned, this is an app that many of our customers have used. Therefore, the compatibility is highly likely, though we cannot guarantee it entirely without specific testing. However, we believe that with Shopify’s capabilities, this app should be compatible with all popular themes, including Kalles.
Please let us know if you have any further questions. Best regard!
Does Kalles license come with Ecomrise paid subscription?
Hi there, Thank you for using our theme.
If you use a theme from The4, you will receive a free 6-month Partner Plan.
For more information, please visit and review the terms and conditions here:
https://help.ecomposer.io/docs/extensions-integrations/theme-partners/Let us know if you have any further questions. Best regards!
Does Kalles support / provide One Step Checkout feature?
Hi there, Thank you for using our theme, this function available in our theme https://www.loom.com/share/381e37d4070b487e9ff9f9875e260962 You can check and let us know if you have any questions. Best regards
Hi there, I’m using this theme and the drop-down menu is not working. The drop-down function is working in the back-end editor but not in the live environment here: https://ddb644-64.myshopify.com/
On live view, it is just displaying a loading/infinity symbol.
Shopify support have told me to contact you guys as they are unable to assist. How do I resolve this issue?
Hi there, My colleague replied your ticket. You can check the ticket and ask supporter if you have any questions. Thank you so much for using our theme. Best regards
I can’t create a ticket unfortuanitly. Can you please remove my license code from this old shop: redigerbar-dk.myshopify.com? It does not exist and i want to use my theme on the new site.
Appreciate it 
I get this: “Your purchase code is invalided since it is being activated at another store redigerbar-dk.myshopify.com.”
Hi there, Please send us email + license code invoice via the email: the4.staff@gmail.com Then our colleagues will support you. Best regards
Thank you so much. I just sent you all the info!
Hi there, My colleague already support you reset license code. You can check and let us know if you have any questions. Best regards
Hi This this theme support the new shopify store credit field at check out? Thanks
I shifted to the new customer accounts in shopify , the field that shows customer credit is not showing at checkout. and the login page is still directing to username and password! Thank you
The Store Credit field showed after a while, the theme supports New accounts Store credit. However the sidebar widget for Login does not work with the new Account login process. Thank you.
Hi there, Thank you for using our theme. Hi there,
You mentioned the login Shopify with code one time, right?
You can change the direction when customers login directly to the login page of shopify
by turn of the Enable login sidebar widget at Theme settings=> Other settings.
We tried to config on my store, please follow this link for more details https://www.loom.com/share/baa429238e2e41afa90ec176c8667527
We hope to hear from you
Best regards,
Noticed a small bug under header inline, “Header Colors” changing the header background color does not change it from white? Is this a known issue?
For technical questions, please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
how can i chenage this text https://tinyurl.com/25ptcnjr
Hi there,
You can change it in the a-configs product template. Please refer to this screenshot: https://letshare.link/796f85cd12.
Here is a document related to the Quick View section: https://support.the4.co/articles/product-quickview#from-kalles-434,-unsen-192-change-the-position-to-config-option.
Best regards
Hello, i am not able to right clic on my web page, is there any document to find the config about this on the theme? appreciate it
Hi there, You can disable the right-click block by removing the “Shop Protect” block in the Extras section. Please refer to this screenshot: https://letshare.link/6b52beb699 Best regards
Thank you for your answer, i checked but “shop protect” is disable, but the right clic stills no able.
For technical questions please open a ticket at our support system: https://support.the4.co/ Our team will help you accordingly! Thank you!
i want to buy this theme for two stores is there any special discount coming in future like black Friday or anything like that ?
Hi there,
Currently, Kalles is on sale for $62, which is the biggest promotion of the year. This deep discount has an uncertain end date, so make your decision soon before the price returns to $89. Best regards.
thank you for your response can you please tell me any chrishmis sale or black Friday sale or cybermonday sale
it was on 42 something i guess few week ago now its 62
Hello, there seems to be some confusion about the price. $62 is the deepest discount for Kalles. We confirm that this is the best price available, so you may want to consider purchasing soon before it returns to the original price. Best regards
Hi Team,
I recently purchased your theme again, and to my surprise, I discovered that some of the extensions you advertise are now paid. It seems I’d need to buy a subscription to use them, which feels quite misleading. I have to admit, I’m a bit disappointed.
Here’s a screenshot for reference: https://i.imgur.com/z7MEzIq.png
I had previously used these extensions for free on another site and naturally assumed it would be the same this time. However, it seems they’ve been moved behind a subscription paywall.
Could you please clarify why this change was made and if there are any options for existing customers?
Looking forward to your response.
Best regards, Yavuz
Hi there, Paid extensions are enhanced versions with additional features. For example, the Recent Sales Popup feature is currently available in the theme, but it uses mock data. However, if you upgrade to the paid version, the popup can display real buyer data.
Secondly, the Frequently Bought Together section currently only shows the default prices of all products, but with the EcomRise app, you can customize prices to offer better discounts to customers.
Lastly, the Volume Discount feature is not available in the free version and requires upgrading to the paid version to access. However, when you purchase our theme, you’ll receive a complimentary 6-month subscription to the paid version of EcomRise, allowing you to fully utilize these features during that time.
If you need more information or assistance, please open a support ticket at https://support.the4.co/.
