1003 comments found.
Hello… Can we, after purchasing Pixwell with the regular license, monetize a membership area using an additional plugin (like MemberPress or others) for editorial content (personal photos and text)? Is the regular license via Envato sufficient? Thank you very much.
Yes, the regular license is valid for a single end product, meaning you can use it for your website regardless of its purpose. In case, if you’re monetizing via your content, feel free to use it.
Best regards,
Like others have complained, bullet lists lost their bullets and just show regular text. We had to add our own css to counter the issue. Using lates versions of Wordpress, theme and plugins.
Hi,
This issue occurs with WordPress 6.6 and an outdated theme version. If you are using an older version, please update the theme and Pixwell Core to the latest version (11.4). This should resolve the problem.
If you encounter any difficulties, please open a ticket in our support system, and we will be happy to assist you in resolving the issue.
Click here to get theme support
Regards,
Hi,
After updating today, the content did not appear on the individual article pages.
Example page: https://www.cevapbizde.com/xiaomi-mi-tv-stick-sifirlama-ve-fabrika-ayarlarina-geri-donme/
Content should appear on this page. But a blank list page appears.
Please help me.
Best Regards,
Thank you for reaching out!
Firstly, please ensure that the Pixwell Core has been updated after updating the theme. Navigate to Appearance > Install Plugins to check if the core plugin requires an update. If an update is needed, click the link on this page to proceed with the update.
If the issue persists, please reach out to support and provide your site login credentials along with details of all the issues you’re experiencing. This will help us investigate and resolve the problem for you.
Click here to get theme support
Regards,
Hi,
I solved the problem.
After the new update, the “Cooked” plugin is giving an error. This plugin requires a page for “Recipes” and if I’m not mistaken, a shortcode like [cooked-browse] should be added to the top of the page.
If this page is not present, the homepage appears on your website, but the content is not displayed on the post pages.
The problem was solved after removing this plugin or doing what it said.
You should update the theme according to this process. There will be people who will encounter this error.
For your information,
Thank you for your feedback. We really appreciate it.
We will check the compatibility and will improve the documentation or integrate it into the theme in the next update.
Let us know if you have any further questions.
Regards,
Is this theme compatible with bbpress or other community plugins?
Thank you for your interest in our theme!
Pixwell doesn’t support bbPress. If you are looking to create a forum, please refer to Foxiz. It supports bbPress and has built-in features for this plugin.
happy holidays!
Regards,
Hi, after some updates, the list icons (ex: the dot sign) of my list blocks in all posts disappeared. I checked the source codes on the published posts and it works normally, showing proper < li > tags for the list blocks. but the list icons never show up on the front-end at the beginning of each line.
Have you ever received this feedback from other theme users? and where should I look into concerning this issue?
Hi,
Please ensure that you have updated both the theme and Pixwell Core to the latest versions, then check if this resolves the issue: https://help.themeruby.com/pixwell/how-do-i-update-the-theme/
If the problem persists, please reach out to our support team, and we’ll be happy to assist in resolving the issue:
Click here to get theme support
Please make sure you have active support with us and that you’re able to open a support ticket, We look forward to assisting you!
Regards,
amp don’t work on mobile what to do – my support is outdated
Hi,
Thank you for reaching out!
The AMP issue could be caused by several factors. Please extend your support period and open a ticket using the link below. Make sure to include detailed information such as screenshots and any specific error messages. Our support team will be happy to assist you:
Click here to get theme support
Thank you very much!
Regards,
Hello. In the new version of your theme, the social media icons are displayed broken. There is no problem in the old version.
https://imgur.com/9wzQlxFthis method does not work
https://help.themeruby.com/pixwell/social-icons-or-custom-fonts-doesnt-display/I added the command from main.css to header.php and it worked?
<style type=”text/css”> @font-face { font-family: ‘ruby-icon’; font-display: swap; src: url(’../fonts/ruby-icon.woff2?v=10.7’) format(‘woff2’); font-weight: normal; font-style: normal; } </style>
the problem was cache. The original works fine. It would be great if the bluesky buttons are added in the next update. I had to change tumblr.
Hi,
Thank you for your update! Glad to hear you figured it out.
Yes, we will include it in the next update. Let us know if you have any questions.
Click here to get theme support
Regards,
Hello! Can I know how to enable “You Might Also Enjoy” related post sections for posts. That section is automatically enabled on my primary domain but on my subdomain, that section is not enabled. I tried to search that section in theme setting and I cannot find it to enable. Can. you tell me please? Thanks a lot
Hi,
Thank you for purchasing our theme!
Please navigate to Theme Options > Single Posts > Related Section and check the settings. If the related section is disabled, enable it to see if that resolves the issue.
If the problem persists, please submitting a ticket using the link below. Be sure to include the URL of the post with the issue and your site login credentials. Our support team is always here and happy to assist you:
Click here to get theme support
Thank you!
Hello, I am interested in buying the theme, but I’ve noticed that some images (example: https://prnt.sc/gu75DbdVlXfA ) are strange in the demo. When I upload an image for a post is it possible to properly set which part of the image should be displayed in this small thumbnail version? Because at the moment they seem zoomed/cropped wrong.
Also: 1. On the right side of this sales page themeforest says your theme is compatible with wordpress 6.5. How about 6.6? 2. You mention “2x performance power” twice in your sales copy. What does it mean exactly?
Hi,
Thank you for your interest in the Pixwell theme!
Yes, the issue you’re seeing with the thumbnail is a small CSS bug from an older version of the theme. You’re noticing it on the demo because it hasn’t been updated yet. Please don’t worry about the image, as this bug has been fixed in the latest version.
Regarding the “2x performance power,” this refers to significant improvements in PHP and JavaScript performance in version 11.3 of the theme.
If you have any other questions, feel free to ask!
Regards,
Hi
I just realize that the view (entry meta) on blog post is not showing when you go to the next page (using infinity scroll, load more, next prev). Can you help me fix this?
Thank you for reaching out!
Please extend your support period, then submit a support ticket using the link below. Provide detailed information about your issue, including your site login credentials and the issue URL. Our support team is ready and happy to assist you:
Click here to get theme support
We look forward to helping you!
Thank you,
I see that your bullet lists don’t have tab spacing, all are allignet to the left. Is the bullet list spacing adjustable? Thanks!
Hi,
Thank you for your interest in our theme.
Yes, it can be easily adjusted with a little CSS code. If you purchase the theme, we will be happy to assist you in adjusting the spacing as you wish.
Regards,
Hi! Really love your theme and thinking of purchasing it. I know the theme is most likely compatible with Buddypress but has there been anything done codewise or designwise to match Buddypress to the theme? If not, is there a plan to do so?
Hi,
Thank you for reaching out to us.
At this moment, we don’t have plans for BBpress, as Pixwell is focused on news and blog content. If you would like to use BBpress, we recommend choosing a dedicated theme from the BBpress category.
Please feel free to reach out if you have any other questions.
Regards,
Hello, please can you help with some questions about this theme as I am looking to get another license for another project:
1. Are recipes a separate post type or do they work on a post?
2. Is it possible to import a demo site with all the content and info? I think it would be great to be able to learn how to best take advantage of the features and see how things are configured.
3. Are the home pages all built using Elementor?
4. Are recipes added separately and then added to a page or post or are recipes configured through a page/post directly?
5. Can headers be switched easily? For example, I like a home page but i like a header from another home page. Can I just switch between them on any demo easily?
Your assistance will be much appreciated!
Hi,
Thank you for purchasing this theme.
1. Yes, recipes created via third-party plugins like Cooked or WP Recipe Maker can easily be added into the default post content or any other post type.
2. Yes, You can use the Ruby Importer to import demo you want: https://help.themeruby.com/pixwell/install-demo-content/
3. Yes, the homepage uses Elementor.
4. Recipes will be added separately via a third-party plugin, and then you can insert a shortcode into the post content.
5. Yes, to change the header style, please refer: https://help.themeruby.com/pixwell/how-to-config-the-header/
If you need any assistance or have further questions, please submit a support ticket using the link below. Our support team is ready and happy to help you:
Click here to get theme support
Thank you,
Still Breadcrumb Not Showing error not fixed By Your team.
After updating to latest version theme & Breadcrumb NavXT plugin problem still there.
Take a look at the issue seriously.
Hi,
Welcome back!
Could you please submit a support ticket using the official link below and provide detailed information about your issue? Our support team is ready and happy to help you:
Click here to get theme support
We look forward to assisting you!
Thank you,
The Single Post Breadcrumb – Single Layout – “No Featured” is no longer appearing. I use Yoast breadcrumbs. The settings are all ok. But simply the Breadcrumb in the “No Featured” post format disappeared
Hi,
Thank you for reaching out!
Please submit a support ticket using the link below and share with us the details of the issue. Our support team is ready and happy to help you:
Click here to get theme support
We look forward to assisting you!
Thank you,
Unfortunately the cost of 47 dollars to obtain support is beyond my means.
In fact, this value is very expensive.
This is a theme error and should be corrected free of charge by the author.
Hi,
To assist you with this issue, we need access to your site’s login credentials. Unfortunately, we cannot request these details here.
I will do my best to help you. Please contact us via the form: click here.
I will check and help you solve it!
Regards,
The Single Post Breadcrumb – Single Layout – “No Featured” is no longer appearing. I use Yoast breadcrumbs. The settings are all ok. But simply the Breadcrumb in the “No Featured” post format disappeared
Hi, where can I get the latest version of WPBackery please ?
Hi,
Thank you for reaching out!
Pixwell only supports the built-in and Elementor page builders, so it doesn’t support the WPBakery builder.
If you need any assistance or have further questions, please submit a support ticket using the link below. Our support team is ready and happy to help you:
Click here to get theme support
We look forward to assisting you!
Thank you,
Hello, I have the same issue with H1 title header[h1> class=”logo-title”...], as I read the comment before me I should do [ H1 via the setting General > Site Title Included.] But have no option like that. https://prnt.sc/Kz9VQCSDc_OJ Also how do I remove the h6> type from the mega menu.
Hi,
Thank you for purchasing this theme.
Our support team has received your ticket and is currently working on it. We will respond to you as soon as possible.
Best regards,
Hi,
I’m trying to get rid of the additonal H1 added to the logo:
h1> class=”logo-title”...
Is there a “smart” way to remove this H1, without searching for it in the theme files?
Hi,
Thank you for reaching out!
Are you mentioning the logo block? If yes, you can easily turn off H1 via the setting General > Site Title Included.
If you need any assistance or have further questions, please submit a support ticket using the link below. Our support team is ready and happy to help you:
Click here to get theme support
We look forward to assisting you!
Thank you,
Hi,
Is there anyone to assist clients here? I am waiting since 24 hours, i have submitted 2 tickets with multiple replies but no body is responding. There are too many problems in theme.
Nothing is working and the worst thing is the support team. I would say a very pathetic team. Show some professionalism please. Otherwise refund my payment. Its better to invest money on some other theme rather wasting my time here.
Thanks.
Thank you for reaching out.
Our support team has replied to your ticket. Could you please take a moment to check?
We apologize for any inconvenience you may have experienced and appreciate your patience.
Regards,
