23248 comments found.
Since the last few updates, when switching between classic mode and backend editor when editing page it now reloads the page so you lose and unsaved changes.
Hello, @nmwoods_1,
I have just tested switching between classic mode and backend editor when editing the page at my end on my test site and it is working perfectly fine for me, it seems to be the issue on your site only, we have to check it on your site, we kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Bonjour! Je voudrais acheter le theme 49 Est ce qu’on peut Intégrer un plugin solution de financement par credit ?
Hello, @wazis,
Thank you for your interest in Porto WordPress! 
Please note that if you wish to integrate a third-party plugin with our theme that hasn’t been officially tested and requires additional code customization, this falls outside our theme support policy. As such, there will be an extra charge for this service.
Regards, P-THEMES.
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Hello, I am trying to get 3 model popup boxes on a website. I created one with these settings: https://app.screencast.com/vmB1gEgYpKFDR
I also created a porto info box. If a visitor clicks on that box, the modal popup should appear. The setup is this: https://app.screencast.com/lNQNNf2rXcD5I
So i set the #goedkoopknik link in ‘extra class name’. But nothing works. Also tried to set the #goedkoopknik in the ‘add link’ section, but that doesn’t work either.
How could i make the popup appear. Thank you Jeroen
Hello, @wth,
I’ve reviewed the screenshots you provided and noticed a small mistake: you used an ID in the class option. You can see the issue here: [Screenshot] ( https://app.screencast.com/lNQNNf2rXcD5I ).
To help clarify, I tested the same method on my test site using the correct classes, and it worked fine. Please refer to the following screenshots for reference: [Screenshot 1] ( https://postimg.cc/grpfjdp6 ) and [Screenshot 2] ( https://postimg.cc/mt2J3wtL ).
Regards, P-THEMES.
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Yes, that was it, great thank you so much!
You’re Most Welcome!!
Is Ultimate Addons for WPBakery Page Builder bundled with the theme? I am unable to update it (no license) and don’t see it in the theme plugin section in setup.
Hello, @beverlystone,
Unfortunately, Ultimate Addons for WP Bakery is not included with the theme, and we have not tested it. If you’d like to use it, you’ll need to purchase the plugin license separately and proceed at your own discretion.
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Ok. Thank you.
You’re Most Welcome!!
Hi, I bought this theme and would like to reset my license to the new domain, the old domain i registered has no longer available. Please could you help me do this? Thanks
Hello, @buileminhtri13,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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I am not able login to https://www.portotheme.com/wordpress/porto/shop49/my-account/ website. Password reset not working
Hello, @royalgrp2020,
Do you need support? If yes then please contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
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Hi, unfortunately my site got hacked and I need to rebuild but my support has expired. The biggest problem I have is that any of the demo content I import looks nothing like your live preview, all the page layouts are broken. Can you please let me know what is wrong? Thank you
Hello, @remigi,
I have reset your purchase code. Please try reinstalling and reactivating the theme using the same code.
To resolve the issue with your demo import not appearing as expected, please refer to the instructions in our theme documentation here: [Documentation] https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Hi, I bought a lot of licenses from your theme. how can I use the advanced custom field image as a background image in a row?
Hello, @dennygoosensen,
To achieve your desired result, please refer to the following threads:
- [How to use the Image field for backgrounds] https://support.advancedcustomfields.com/forums/topic/how-to-use-the-image-field-for-backgrounds/
- [Using ACF to set a background image] https://stackoverflow.com/questions/74318621/how-to-use-acf-to-make-a-background-image
I hope this helps!
Regards, P-THEMES.
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Hello, can I use it on multiple sites after purchasing?
Hello, @nuri42,
Thank you for your interest in Porto WordPress!
A single license is valid for one live URL only, as per Envato’s policy. This applies to all themes on ThemeForest, so you may want to verify this directly with Envato.
If you’d like to use the theme on multiple sites, you’ll need to purchase separate licenses for each.
Regards, P-THEMES.
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how to change sticky header height? as i want to it make smaller . any css for transfor:scale?, or id class with height attribute? as i tried many things doesnt work https://bandymas.tech/
Hello, @knowing888,
I have just checked your site now and that is the CSS creating the issue on your site: https://postimg.cc/f3bcmnrK please find and remove it and it will solve your issue, Alternatively, contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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guys you cant solve issue since 9th July???......i have 9themes from you, ordered customization services, and you cant provide me a help?https://postimg.cc/hzF0vRMy inspect tools doesnt show me padding of 77px in .sticky header
Hello, @knowing888,
Apologies for the inconvenience, but your site appears to be displaying correctly on my end now. The sticky header no longer has the large space. Please see the screenshot here: [Screenshot] https://postimg.cc/Z0cYXczy
Kindly clear your cache and try again, or check the site in incognito mode or on a different laptop with a fresh browser.
Regards, P-THEMES.
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I have a problem with elementor in porto template, when elementor is loading, in the console show me this error:
Uncaught TypeError: Cannot read properties of undefined (reading ‘register’) at post.php?post=44&action=elementor:2:135
And elementor not load… sorry for my bad english
Hello, @designastudiou,
In order to solve your issue, please read and try the solutions listed in the official documentation of the Elementor here: https://elementor.com/help/elementor-not-loading/ & https://elementor.com/help/elementor-widget-panel-not-loading/
Regards, P-THEMES.
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Hi Team,
Advanced Custom Fields unable to install. Kindly advise thank you so much.
Hello, @mkleow,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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Hello,
I’ve sent it over.
Thank you for helping!
You’re Most Welcome!!
Hello,
Iam using this Theme for about 5 years with Yith Premium plugins. Since few months ago, filtering and sorting not working correct. Even if i deactivate all Yith plugins, default Porto sorting functionality is not working.
I noted that everything is working correct for logged in users. Also happens when i deactivate Cache plugin and clear all cache.
Could you please advise!
Thank you in advance!
Br
Hello, @SenfuS,
Since the issue only occurs for non-logged-in users, this suggests that it might be related to a caching issue, a conflict with user sessions.
Here are a few steps you can take to troubleshoot and hopefully resolve the issue:
1. Clear Cache and Browser Cache:
Browser Cache: Ensure that you clear the browser cache for the site, as cached files can cause issues when trying to load fresh scripts.
Server Cache: If you’re using a server-side caching solution (like Varnish or Redis), clear that cache as well.
CDN Cache: If you use a CDN (Content Delivery Network), like Cloudflare, ensure you clear the cache from there as well.
Alternatively, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Thank you!
You’re Welcome!!
Hi, I bought this theme a while ago and would like to move the domain it is registered against as I no longer have it. Please could you help me do this? Thanks
Hello, @Ipseitycore,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi, is Elementor Pro required to use this theme? Thanks
Hello, @OCPashers,
Thank you for your interest in Porto WordPress!
No, the pro version is not necessary. You can easily make modifications using the version included in the theme package.
Regards, P-THEMES.
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When making a copy of the site and attempting to make updates. And having 1 license, is there any provision for the site to be on a localhost or a dev url, without deactivating the licenses on the main site?
Hello, @bigbankclub,
You must follow the pattern in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/ and you will face no such issue.
Regards, P-THEMES.
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Hello, I bought the Porto theme for WordPress on July 16, 2016 and I would like to change the domain name for which the theme was registered. The theme and the purchase code are in my Envato account but I think the Porto support email address is not the right one. Could you contact me so that I can synchronize my Envato account with your Porto support service. Thank you, my Envato username is “yvand”. Thank you
Please note that I cannot access the Porto support service
Hello, @yvand,
I have reset your purchase code: 3f0af5d1
Please change your domain name now and then re-register the theme with the same purchase code.
It will solve your issue.
Regards, P-THEMES.
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hi please i need to sum color for any product like t-shirt white red green
Hello, @omarkhaled2,
What do you mean by sum color? Could you please explain in detail, if possible with some screenshots for my better understanding?
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hello, why web bakery plugin didn’t get new updates? I can’t use the page builder, please help
Hello, @wsswe,
The latest version of the plugin, 8.1, can be found on Envato here: [WPBakery Page Builder for WordPress] ( https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431?srsltid=AfmBOorDYUnN8psaPzd4EkVyugd85TJVnBhpAXZN2edyaHohMhLHDcfS ). It is already included in our theme, so please check again.
If you continue to experience issues, feel free to contact us through our support system. Kindly provide your site’s WP Admin URL and credentials, and we will assist you directly on your site.
Regards, P-THEMES.
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Hi, One of my Fav theme so far… But this time I have two issues. 1. The rev slider isn’t displaying the slider when I am using it via Shortcode. 2. I cannot use the Porto studio on a page/post. After clicking on it, it opens with a dark window, and I can’t import any elements.
My theme is activated. I already deactivated it and then activated it again.
Hello, @zakehre,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out?
Regards, P-THEMES.
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