3017 comments found.
What happened? My homepage became white blank.
Hi,
Thanks for reaching out.
Ensure you have the latest version of Ohio theme and Ohio Extra plugin (3.4.9).
After that ensure that you clear browser’s and server’s caches.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey, just tried to import Demo Landing 2024 and it blank… Not sure what I did wrong.
Hi,
Thanks for reaching out.
Do you have any errors after import?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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No – no errors. Just a blank elementor page.
Please open a ticket with your inquiry at our help center, and we will check what’s wrong.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I downloaded demo 10 but it only downloaded the homepage and I cannot set it as the homepage of the site, how do I do that?
Hi,
Thanks for reaching out.
Please check the guide to set the homepage:https://docs.clbthemes.com/ohio/#setting_homepage
You get a home page with a specific demo and its required elements like projects, posts, and products. If you need all the available pages of the main demo you should install the “All Pages” demo.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, will you add more templates ?
Hi,
Thanks for reaching out.
Yeah, we’ve been working on a new one, stay tuned.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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After many years of using this template, I have encounter an issue. For some reason my shop page only shows 1 product, when you click the product it takes you to a different one. I have tried everything and I cant seem to find the issue. Help please!!
https://wondersoiree.com/shop/Hi,
Thanks for reaching out.
Sure, we can help you with that. Just send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I just sent the email. Thank you
Thanks! There’s an issue with one of the WooCommerce templates. It should work correctly now.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you, I still only see 1 product when I got to the shop page. How can I display the full catalog?
It might be caching, try to use another browser or an incognito window.
Thank you is solved 
Forgot to ask, will I be able to do updates normally?
Sure, we’ve fixed the issue in the theme as well.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there! Please help with a question regarding one of your demos.
As you can see in this video, https://share.cleanshot.com/d3RGTY0g, as you know, this demo displays posts. When you hover over the blog posts, the images show.
Is it possible to make all the posts’ images show as default instead of needing to hover over them?
Many thanks for considering my request.
Hi,
Thanks for reaching out.
You can use another blog layout for that:https://ohio.clbthemes.com/demo24/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the quick response.
Ok, great.
Also, Is it possible to import a few of the demo pages so that I can mix elements that I like from each demo page, or can only 1 single demo page be imported?
https://tppr.me/enLoOf
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there! I don’t regret my purchase more than 1 year ago! Without support anymore, I wonder one thing: although in the ‘Portfolio Settings’, the ‘Lightbox” button is positioned on the left, grey, i.e. not active, it started to appear on my website (https://lucalexis.ch/). Is this a known behaviour, or to be set elsewhere? Thanks in advance!
Hi,
Thanks for reaching out.
Would you mind sharing a screenshot and mark the mentioned element on it?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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, I go to© instead of directly going to D as before.
Thanks.
- should read ‘B’ and ‘C’!
https://tppr.me/sN9ye0
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks very much, that was indeed it! I do not know how it had been turned off, but now I know, and will document this on my end too! Cheers.
You are Welcome!
Good evening everyone, I wanted to report a bug that occurred after updating to the latest version of a site that I had not updated for a long time because it was in standby. The bug is related to the Maintenance Mode that was previously active. Now I can no longer deactivate it, I thought it was a cache issue, but it is not. Could I know if anyone has had the same problem and how I could solve it? Thanks.
Hi,
Thanks for reaching out.
We’ve never been reported about such an issue before.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks, I solved it, it was a cache problem
Glad to hear that.
Hello, i’m your client and i have an issue with the loading time of the mobile header, my website is ultrafast but when i navigate from mobile even tho it load all the scripts in 100ms the mobile menu appears after 500ms, after my research due to the fact that after the load you add a class “-mobile” on the <Header> and later on since you add the -mobile class it takes some time using JS to call the actual mobile menu, its very bad method and causing visual bug to my website, i tested it even on your website which using Ohio, this is something which will be fixed on a future update? its very important because currently i have to use preload which delay even more my website in order to hide this mobile menu bug delay. Check -> https://ibb.co/N9xJv5R
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team, who will check how to improve the mobile header appear effect.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, how can I change the text of post-meta-holder? I couldn’t find it anywhere.
Screenshot: https://prnt.sc/i5IhidcqrRAt
Hi,
Open the post in the editor mode, navigate to Page Settings > Page > Page Headline, and look for the Subtitle Text option.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks!
You are Welcome!
Hello,
We spoke 2 weeks ago to Cory concerning a problem we were encountering with the header for our website. And it was showing him the coming soon page. Now after launching the website, we have encountered another problem, when we go into the projects page the header is not in the correct size, there’s a blank space in the corner that shouldn’t be there. When the problem occurs the space between the logo and the rest of the information gets all messed up. we wonder if you can help me with this.
https://ibb.co/z5868DFThank you for your time, With Regards
Hi,
Thanks for reaching out.
From your WP admin dashboard navigate to Theme Settings > Single Project > General Tab and disable the Bullets:https://tppr.me/HZDzE0
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
hello, i love this theme… i have been using this theme since 2020, i notice changes to my blog… the featured image does not appear in the single post, i have tried all kind of settings. i have my ticket expired… but please help me how to go about it. Thank you
Hi,
Thanks for reaching out.
Unfortunately, we cannot identify you as one of our customers. Perhaps you purchased the license from another TF account, didn’t you?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, After the last theme update, the elements/widgets side panel just keeps loading for a long time, it’s not working. What’s wrong with it? kindly help!
Screenshot: https://drive.google.com/file/d/1tFyLAl6dtccu4PbJvvoaAtzzP818lEtq/view?usp=sharing
Hi,
Thanks for reaching out.
Please ensure that you updated Ohio Extra plugin to the latest version and cleared all caches.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It worked, thanks!
You are Welcome!
Hello, can I try this theme for a demo for 1-2 hours? I will buy it but I am a little worried about whether I can control it and manage it.
Hi,
Thanks for reaching out.
Unfortunately, we don’t have a test environment.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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We have purchased the theme and it is running great. We are adding a subdomain to our site and would like to use the same theme and contents from our existing site. Question: Do we need to purchase an additional theme? or will it work with the same activation code?
Hi,
Thanks for reaching out.
In your case, a single license can be used for both main domain and subdomains. However, the license can only be activated on one WordPress installation at a time.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi. I’ve submitted a ticket yesterday (#3795682), but I thought posting it here might help those who have the same issue here.
No matter how I change the maximum items shown in my portfolio or change the column sizes, my portfolio page only shows the latest seven items I’ve posted.
I imported the Portfolio Page from the demo and I didn’t change anything. I tried to follow the Ohio official document to check if I’ve missed anything, but if I set the page template to Portfolio page, it shows another row of portfolio under the original one in the same page.
Thanks!
Hi!
I understand the team is doing your very best to help all others with this amazing theme (which I myself like very much). I would really appreciate it if you could take a look at the problem that I’m having!
Thanks again 
Hi,
Thanks for your patience.
We’ve already answered your ticket, please check it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks. I’ve replied there! How should I give you access ?
I see that you were able to provide access to your WP dashboard and your problem is already sorted out, right?
In this demo (https://ohio.clbthemes.com/demo31/homedemo31-elementor/), the header is sticky even if I disable that option. Is there a way to disable it? Thank you!
Hi,
Thanks for reaching out.
Here you go:https://tppr.me/MeYizP
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you!
You are Welcome!
Another question in the same demo, the background color (https://cln.sh/mB84jhz7) of hero slider is #FDEBEA. Where this color is set? I don’t see it in the section background. If I change the color in section background to white, the dark mode is not working well for the slider? Thank you!
Hi,
This is the Page > Background option of the Page Settings, here you go:
1. https://tppr.me/FN35hg
2. https://tppr.me/Fkh1t1
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, is there a way to preview Landing 2023 demo ? Or is it gone fully? when i click the demo it directs the current ohio page which has the new landing page link
Hi,
Unfortunately, the previous landing is not available anymore, however you can still import it.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, can I kindly know how can we add a image to the main menu like this? https://i.imgur.com/qX40T58.png
Hi,
You should upload an image and have the following menu structure for the parent and child menu items:https://tppr.me/Q7mLFZ
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you so much!
You are Welcome!
I’m excited to try this new theme on my website. Looking forward to seeing how it enhances the design and functionality. Great work on creating such a versatile theme!
Hi,
Thanks for such kind words, really appreciate that 
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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