315 comments found.
Hi, 1.How do I change and update style and contents in my account page tabs and details in it(Dashboard, orders, Downloads etc). 2.How to add URL on the BUY NOW button of the HOODIES PAGE in HOME PAGE and add different images and content to it.
Hi webbiecrafters,
Please open a ticket here https://skygroup.ticksy.com/, give us website information and more details (with screenshots). Our support team will help you.
Have a nice day!
helo , would like to know how to edit the link in the button that has buy now for the hoodies
Hi lagosMan,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Congrats on the featured item!
Thank you very much! 
Hello Team,
please I need to import demo theme.
when when I setup one click demo importer, it said there’s no predefined themes.
Hi elmhassanimed,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi ,How and where can I add the registration page in this theme, because when i click on register now, it takes me to login page, also if wrong login credentials are given, its showing error in wordpress background theme
Hi webbiecrafters,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, your theme is wonderful, i like the shop layouts as they are versatile and has so many options, can you please tell me, if i buy your plugin, is it compatible with Polylang. Thanks
Hi webinane,
You can try using the Polylang plugin with the Merto theme.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello hope you are doing well, i have imported template using import but there is problem with cosmetics page its not complete, can you send me total version of this one .
thank you
Hi yacinepaps,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, where I can change header setup “Search for products” to translate that, where I can change that?
Plesem thank You!
Hi igordjordjic9,
You can use the Loco Translate plugin. You go to Loco Translate >Themes > Merto > search and change your words.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi there, on mobile, when i click on the menu button, nothing appeared,, the button did not work , also the search button nut on laptop, it’s working
Hi kenleyjb01,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
2121313
Hi templatesteam,
What is your problem? If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
I have install & lance your theme but every day full my cPanel from hidden file. how can I solve this problem?
Hi w3informercom,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello, I installed the merto theme, but the category menu only appears from the left side, on all Home pages…. what do I have to configure so that the category menus are displayed like the examples…
Hi astraseg,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hi just purchased the product , but after i installed the theme. that shows as below:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
can i get any updated theme package .thank you
Hi jznd9r6fpd,
Because you installed the incorrect package. You need to extract your package and install the merto.zip package. For more information, please read our documentation https://docs.theme-sky.com/merto/#installation and watch our tutorial videos https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi there! Can you please provide a way to prevent landscape mode from happening for mobile devices? Thank You! I have used a plugin but I don’t want it that way.
Hi kenleyjb01,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Please i want to buy this theme for my website. I want only be sure if have regular updates and how if my paid support finish already are i will still getting the updates and any issues i face can help me the support.
Hi mestaphaahmadi52,
To update the Merto theme, please read the document at the link https://docs.theme-sky.com/merto/#updating-the-theme
If you need more help ( when the support period expired ), you must renew your support.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi there, I want to edit the menu but In the menu section, when I tried to create menu, they did not show up.. and also the header info, I created pages for them and dont see anything.. How can I fix that?
Hi kenleyjb01,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hello,
I’m experiencing an issue with the checkout page on my WordPress site. Some elements are overflowing from the intended layout, which affects the user experience. Could you please guide me on how to modify this page and fix these elements?
Additionally, I’d like to know if it’s possible to configure a multi-step checkout. If so, could you provide guidance on the options or plugins needed to achieve this?
Thank you in advance for your assistance.
Hi ahmadi67000,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Is this a multivendor marketplace?
Hi springooinc,
The Merto theme is compatible with the Dokan plugin.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I have a question before purchasing, It have mobile navbar (bottom menu bar) in this theme? Today many theme provided this feature. But in this theme it’s messing
Hi dileepkumar428,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, I have a question. Where do I upload the logo for when dark mode is activated in browsers?
Hi guillermomohchi,
To change the logo, you go to Theme Options > General > Logo – Favicon > Logo > change your logo.
If you need more help, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
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