Discussion on GoStore - Elementor WooCommerce WordPress Theme

Discussion on GoStore - Elementor WooCommerce WordPress Theme

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457 comments found.

Hey, Madi here, I have download this theme but getting error “Style sheet is missing” will you please look in this mater. Thanks

Hi mrmadiktk,

Because you installed the incorrect package. Your package contains document, license, theme package, ..., not the installable package. You need to extract your package and install the gostore.zip file.

Please read the document at the link https://docs.theme-sky.com/gostore/#installation and see the video at the link https://www.youtube.com/watch?v=ELJ-EJfNqVw&list=PLbyF_EROfxJRsI60FJB936aJlMOaJx4fI so information.

If you need more help, please feel fee to open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.

Have a nice day!

Hello,

I’m encountering a critical error on some product pages of my website using the GoStore theme. The error message is as follows:

Uncaught Error: Division by zero in /wp-content/plugins/themesky/functions.php on line 407

Here is the relevant part of the call stack:

ts_product_availability_bar() wp-content/themes/gostore/framework/woo_hooks.php:818 gostore_template_single_countdown_availability() ...

It seems that the function ts_product_availability_bar() is attempting to divide by zero when calculating product availability or stock percentage.

Could you please investigate this issue and provide a fix or update to prevent this error? For now, I’ve manually added a condition to avoid dividing by zero, but an official solution would be appreciated.

Thank you,

Hi administratifr,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

I love how the product detail page is structured—great work on that. I’d like to request one additional feature. Whenever an SKU has multiple images, is it possible to have the image thumbnails displayed in a single horizontal row, with navigation arrows to allow customers to scroll through the additional images in the gallery view? This would improve the browsing experience without stacking the images vertically.

Kindly let me know if this can be implemented or if there’s a setting I might have missed.

Hi joelbaraka,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

I am faced with a WooCommerce compatibility issue and am looking to update the theme. Let me know whether it provides any support for the same.

Hi qubaworkspace,

We have replied to your ticket. Please recheck it.

Best regards,

hi dear how are you

I can’t upload Demo Import or Demo Content, I want to install the same as GoStore demo (including the demo images).

I download the full demo package.zip but I don’t know how to install it

Hi creativepi,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Filtering by ts_product_brand does not work. Url seems correct https://exciting-albattani.51-195-201-175.plesk.page/shop/?product_brand=47&per_page=3 but it opens archive page with

Brand 04 Home›Shop Page No products were found matching your selection.

Also you need to add [height: 100%; overflow-y: auto ] to .ts-sidebar-content. Atm sidebar is cut if not many products are displayed.

No changes were made to code, fresh install with your demo content import

Hi heatingspares247,

We have replied to your ticket. Please recheck it.

Best regards,

please check the yith compare plugin compatiblity with the theme ( version 3.0.1 ) because we are faceing issue or error ( Compare )

Hi adatronix2023,

Please downgrade the YITH WooCommerce Compare plugin to version 2.48.0 until we check and release the latest update of the Gostore theme in the future.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Salve ho riscontrato problemi sul mio sito dopo gli ultimi aggiornamenti. Come risolverli? Il sito non risulta più responsive per i mobile.

Hi giovannapatane,

We replied to your ticket. Please recheck it.

Best regards,

ok grazie.

Hello,I just purshase your theme.I would like to know how to install it

Hi kassgbada91,

We replied to your ticket. Please recheck it.

Best regards,

Hi, I still have a little problem sir , help me please, I change the logo, it does not change on the first page, but on the other pages, it has changed.

Hi kassgbada91,

I see your issue was resolved in your ticket. If you need further assistance, please continue replying on your ticket. Our support team will help you.

Have a nice day!

hi i’m having some error coding on my website can u help me .

Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the gostore domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/techynolic.com/httpdocs/wp-includes/functions.php on line 6121

Hi ondergronds,

Because you updated WordPress 6.8 which has been updated recently. We are checking the new version of WordPress and will update the theme soon. Now, you should downgrade to WordPress 6.7.x and wait for updating the theme.

Have a nice day!

Hi there, sorry I missed your reply. I need help with my website. I understand it comes with a cost. Please let me know if you can help. Thanks

Hi libertyk1,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

ccurle

ccurle Purchased

My site, www.stencilsplus.com the header doesn’t work now. I have option 1 selected where it’s supposed to be black, but it just goes to the one shown. No matter what header I choose, it just stays with the white background. What can I do to fix this?

Hi ccurle,

Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.

Have a nice day!

Hi, is there an update for the revo slider plugin? wordpress is asking for udpate but cant u pdate

Hi evargast1,

You can not update the Revolution Slider plugin in Appearance > Install Plugins because it is a premium plugin. To update it, you need to deactivate and delete it first. Then, you go to Appearance > Install Plugins and install it again.

Best regards,

Hello, the templates are amazing. I love the design. I am currently working on the ecommerce projecting and I am wondering if you can help me with a few things that went wrong during the template installation.

Thank you

Hi libertyk1,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hello – is there an update please for this template? I am struggling a little with a poor checkout experience – trying to use Elementor but they say my theme is messing up the layout.

Hi mikeeuk,

The current theme version is 1.4.7. If you are using an older version, please update the theme and the related plugins. For more information about updating, please read our documentation https://docs.theme-sky.com/gostore/#updating-the-theme

After updating, please clear caches if you have.

If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

good morning, I purchased your go-store theme for wordpress, I have a problem to solve, how can I contact you for support?

Hi playerxchannel,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hello,

We have just noticed that when customers have registered and log in via the mobile version, it is not possible for the customer to recognize that the customer is logged in. We have now had various customers who have tried to log in several times and have left the website.

Customers are actually logged in, but do not notice this because the display is confusing.

Can you display the same login menu (mobile) as on the desktop version?

Best regards

Hi reparaturservice-hamburg,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hello! With the updated Gostore brand and the new Elementor classification, layout appears in orders on the site.

Hi luxegadget63,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Have a nice day!

Hola, creo que en su momento ya me ayudo con el mismo tema pero ahora por lo que sea ha vuelto a pasar. Se ha descuadrado el tamaño y color de letras de mi web, por ejemplo en el menú principal y también el footer. ¿que debo hacer para solucionarlo??

La web es esta: https://tienda.insprovet.com/

Hi goviwebs,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

UPDATE: HELLO – It appears to be working – You have to scroll down quite a way before it appears. Is there anywhere in the theme options that I can go to make it appear quicker?

Hello there, Just purchased your template, and am looking forward to using it. I have enabled the Sticky Header; however, it is not sticking. Any suggestions?

Thank you, Brigitta

Hi brigittahawes,

Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.

Best regards,

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