138 comments found.
Hello, I’m struggling with how to edit the footer. Can you please share where I need to go in Wordpress to edit the address, phone number, and etc on the footer. Thank you, Nicole Head
Hello, Dear Customer! Thank you for your message. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100012028 with the description of your request and our team will assist you. Best Regards!
Hello, In the footer section, I need to change the phone number and email address. I went to the Widgets area and opened the “Contact” tab, but all I see are checkboxes labeled “Display email if set?” and “Display phone if set?”. Where can I find the actual data? Thank you!
Hello, Dear Customer! Thank you for your question. To change such data as phone number and email, please click WP Dashboard => Appearance => Customize => Theme Options => Theme Meta. Then input here your custom email and phone, save and publish changes. If these steps will not help you – please email us at modernwebtemplates.com@gmail.com Best Regards!
Thank you very much for your prompt and accurate reply to my inquiry!!!
You are welcome, please let us know if you need further help. Warm regards!
Hi
I have installed the theme today and there was no error, however, it did not import the pages and images demos. Can you tell me what I should do?
Hello, Dear Customer! Thank you for your request. Please read our reply in the ticket # https://mwtemplates.ticksy.com/ticket/3809140 Best Regards!
Hi! I just purchased your theme because it fits my needs perfectly, but unfortunately, when I try to instal demo content, it shows me error. “The execution failed. Please check error.log” Could you please help me deal with it?
Hello, Dear Friend! Please check your content at front-end, if all new pages are present, but some images are absent – install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and click Tools => Regenerate Thumbnails => Regenerate Thumbnails for all attachments. If all these steps will not help you – submit a private ticket at https://mwtemplates.ticksy.com/submit/#100012028 and we will assist you. Best Regards!
I’m thinking about purchasing your PsycheCo template and wanted to know if the stock photos are included in the template?
Hello, Dear Customer! Thank you for your questions. We can provide you with images in high resolution for demo purposes. if you have any questions – please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100012028 and our team will assist you. Best Regards!
Hello.
I want to change the portfolio link structure and breadcrumb how can I do this?
Hello, Dear Customer! Thank you for this question. We need more info about your request. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100012028 with t some screenshots and explanations. Our team will assist you with great pleasure. Best Regards!
Hi
I have hot a snag with your theme. I previously have this working with php7.4 but need to move hosting which is php8.1. Your theme and plugins no longer work.
When i click download I get the zip but dont get the plugins. Such as MWT Addons for Elementorm UNYSON etc. There are a few.
Can you send these please and any guidance you have.
Hello, Dear Customer! Thank you for your message. Please email us at modernwebtemplates.com@gmail.com with the link/login/password for your WP Dashboard, and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hi, I want the theme to look like demo 2. I have installed the theme, but upon installing the demo content, it gives an AJAX error and freezes. I already did a previous comment like downloading Unyson plugin and install it, activated all extensions. It is not giving this issue with other themes. Already de-activated several plug-ins, new installations etc. Please assist.
Hello, Dear Customer! Usually this issue occurs because of the too high of PHP version on your host. Please switch it to 8.0 or 8.1 version and then try to install demo-content once more. Also, please pay your attention, that the newest version of theme is compatible only with Elementor builder, but not with Unyson. So, please uninstall Unyson plugin. If you have further questions – please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100012028 Our team will assist you. Best Regards!
Thanks. Please note that by uninstalling Unyson, the download demo option disappears, so left the plugin. Switching the PHP did the trick, so it’s working, thanks.
You are welcome! 
Hello, does your theme support RTL?
I’m using Elementor page builder. I have a Header footer that I prepared for all pages. But I cannot display it on a single blog page. How can I change it?
https://eospsikolojikdanismanlik.com.tr/hakkimda/ https://eospsikolojikdanismanlik.com.tr/donec-quam-diam-accumsan-ac-ornare-quiste/Hello, Dear Customer. Thank you for your message. Your website is great! As we see, you have issues with custom footers on blog page and posts. Please submit a private ticket at https://mwtemplates.ticksy.com/submit/#100012028 and our team will assist you. Best Regards!
Hello, do you have a version compatible with wordpress 6.3.2?
Hello, Dear Customer! Thank you for your questions. Yes, the theme is compatible with version 6.3.2 Best Regards!
Environment: wordpress: 6.3.2 php.8.2
I got it from download link and it gives me this error:Installing theme from uploaded file: themeforest-medvoth6-psycheco-therapy-counseling-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello, Dear Customer. First, please extract the downloaded package with a theme with any ZIP software. Then upload theme.zip (in every case, the name of the archive will rely on its meaning) via WP Dashboard => Themes => Add New => Upload theme: http://prntscr.com/w7v4ck Click “Install” – then activate your theme.
In order to set up demo, install and activate all plugins and extensions then click WP Dashboard => Tools => Demo Content Install => Install. Best Regards!
The site crashes after updating the theme. All plugins are up to date.
Hello, Dear Customer. Please email us. Also, do not forget to include in the email a description of your issue. Best Regards!
Can you share your e-mail address? Thanks
Please email us at modernwebtemplates.com@gmail.com Best Regards!
I just sent an email.
Thank you. Please check our reply. Best Regards!
PLease refund my order i ordered the wrong template. i did not even download it.
Hello, Dear Customer. Please submit a refund request here: https://themeforest.net/refund_requests/new then we will consider it. Best Regards!
Hello,
I bought your template and the unyson plug-in you use doesn’t work.
I have several times this error :
Erreur Github API rate limit exceeded for 54.37.121.239. (But here’s the good news: Authenticated requests get a higher rate limit. Check out the documentation for more details.)
Hello, Dear Customer! To solve this problem – please download this updated version and Unyson plugin and install it: https://webdesign-finder.com/docs/unyson.zip Then click WP Dashboard => Unyson and activate all extensions: https://prnt.sc/qo_K0Ml4jMy5 After these steps – click Tools => Demo Content Install and run installation. If you need our further help – submit a private ticket at https://mwtemplates.ticksy.com/ Best Regards!
Where do I go to edit the text on the homepage slider? I dont seem to find the text in the sliders admin panel page?
Hello, Dear Customer! Thank you for your question. Please read this nice article on how to edit slider: https://mwtemplates.ticksy.com/article/17410/ If these instructions will not help you – submit a private ticket at https://mwtemplates.ticksy.com/ and our team will assist you. Best Regards!
Hi, I can’t install the demo content I followed the procedure but it’s always been an error and it’s possible to figure out how to fix it
Hello, Dear Customer. Please submit a private ticket at https://mwtemplates.ticksy.com/ with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it’s necessary to check server configuration and PHP version, so we request these details to solve your issue.
Best Regards!
Hello , I have purchased this theme because of the demo .. please i will like support to install the demo version as that is what i want to build my off .. Thank you for the help . my email is femochy0007@gmail.com
Thanks
Hello, Dear Customer. Please read this article about how to install the theme with demo content: https://mwtemplates.ticksy.com/article/12433/ If this step will not help you – just submit a private ticket at https://mwtemplates.ticksy.com/ and we will assist you. Best Regards!
Hello, I am interested in this theme . I just have a few questions . Can this theme support Group users portal plugins , Can it support , billing and payment plugging And can it support plugin another website for redirection
Thank you
Hello, Dear Customer. You may insert in pages any plugins via shortcodes. Could you please email us at modernwebtemplates.com@gmail.com for further discussion? Thank you. Best Regards!
Hi Team, I have update the theme. Once i updated the theme, the drag and drop feature has been stopped working. I request you to resolve this issue as early as possible as effecting my website. Thank you.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
Hi Team, I have update the theme. Once i updated the theme, the drag and drop feature has been stopped working. I request you to resolve this issue as early as possible as effecting my website. Thank you.
Hello, Dear Customer! Please submit a private ticket at https://mwtemplates.ticksy.com/ with the description of your request and we will assist you. Best Regards!
