4028 comments found.
This theme of yours doesn’t work with WooCommerce, Mercado Pago plugin, Banco Inter, etc.
I want to buy it, but if it doesn’t work with Mercado Pago, and with the Banco Inter plugin it won’t work.
Paypal has many limitations
Hi,
Thank you for loving our theme.
Our theme works with all the payment methods supported by WooCommerce. This means if WooCommerce supports the payment gateway you’re using, our theme will also support it.
Feel free to purchase the theme and give it a try. If it doesn’t work as expected, please create a new ticket on our support forum, and our developers will check and fix the issue for you. If we’re unable to make it work, we’ll provide you with a full refund, no worries.
Best Regards,
PenciDesign
Why does Penci Block Header Builder overwrite the Soledad Header Builder? I like my Soledad Header but it reverts back to Default Customize Settings so I have to manually access every page on my site to change the Header Builder Layout back to my Soledad header. It’s frustrating.
Hi,
Thank you for purchasing our theme.
Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket) with more details about your issues. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I sent the issue a few hours ago via message. Is it possible to have the Soledad Header Builder header (Pre-Built Header) as the only header without having to manually change it on every page under Page Options – Header – Header Builder Layout, all the time? it takes forever to do this.
Hi,
We’ve replied to your email 5 hours ago. Please check your email assigned with your Envato account ( arti**@yahoo.com )
Best Regards,
PenciDesign
Forgive me; it was in my spam folder. I just answered with the necessary info you requested. Can you also explain how you did it, in case it happens again on updates. TY
Hi,
Sorry but I see that your support expired a while ago. To continue receiving support from us, please renew your support to ensure compliance with Envato’s Support Policy. We hope you understand the terms of Envato Market and that we cannot violate them. We also need a budget to pay our support staff every month so they can stay and assist all customers. I can see you’ve used our support many times in the past.. So, please understand for us that we can’t give free support for a lifetime.
Best Regards, PenciDesign
You answering other people’s issues here. Even though they don’t hve support. I wonder why not mine it’s nothing serious.
Hi,
First, we’re happy to address any issues caused by bugs/licenses in our theme itself – this doesn’t require support. However, when you’re asking questions related to your setup or configuration or not a theme issue, that falls under the support service.
Secondly, please refer to the Envato Support Policy here. You agreed to the Envato policies, including the support policy, when you created your Envato account. So why do you now expect to receive free, unlimited support? Please understand that we need a budget to maintain our team and keep this theme up to date.
Best Regards,
PenciDesign
Hello, how are you? After updating from 8.6.0 to 8.6.1, the post_format_data option to insert the video iframe no longer appears in the sidebar when we are scheduling a video post.
I can’t insert the YouTube iframe when I am scheduling a video post.
Can you help me?
Hi,
Please go to Plugins > All Plugins, deactivate and delete the plugin Vafpress Post Formats UI After that, reinstall it via Appearance > Install Plugins, then check again.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you very much and sorry for asking here. I will ask in support next time. Congratulations on the excellent theme and excellent support.
If I purchase a license, is the license lost if it is used locally, for example on my computer with MAMP before uploading it to a server?
Hi,
Thank you for your interest in our theme.
Yes, you can revoke the license for any domain and then use it for another domain afterward. Additionally, you don’t need to activate the theme on a localhost server—our license is not required for localhost servers.
Best regards,
PenciDesign
Hi, on the homepage how do I get the new posts to be shown first in their respective categories? For example, I have 2 Top Stories category sections, when I upload the content it skips some posts and shows posts which are 1,2 or 3 days old. How do I have it show only posts from the date they would have been posted? Thank you. I don’t have support, for now I cant afford it. Kindly assist.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
how can i enable the post title? i don’t why the post title has been hidden.
Hi,
Please go to Plugins > All Plugins, deactivate and delete the plugin Vafpress Post Formats UI After that, reinstall it via Appearance > Install Plugins, then check again.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Does this theme have to activate the license to work? or is it a non-required?
Hi,
Thank you for your interest in our theme.
Yes, of course, you need to activate the license for it to work. This is a required action for any best-selling theme on Envato Market.
Best Regards,
PenciDesign
Where can i deactivate the license code for a domain?
Hi,
Thank you for purchasing our theme.
For license issues – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
Your theme is fantastic! I’m using the hamburger icon as the primary menu on both desktop and mobile. Is there a way to add the word “Menu” next to the icon?
Thank you!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, Please update your code to adhere to the new standards:
PHP Notice: הפונקציה _load_textdomain_just_in_time נקרא בצורה לא תקינה. Translation loading for the soledad domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. למידע נוסף כנסו לניפוי תקלות בוורדפרס. (הודעה זו נוספה בגרסה 6.7.0.) in /home/icwfco/public_html/wp-includes/functions.php on line 6114
Read about it here: https://stackoverflow.com/questions/79198701/notice-function-load-textdomain-just-in-time-was-called-incorrectly
You need to update your code to comply with this.
Hi,
We fixed this issue a long time ago. Please ensure that you’re using the latest version of the theme and plugins. If you have more questions, feel free to please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello good afternoon! I hope everyone is well!
There is a conflict between the Vafpress Post Formats UI and the Classic Editor! When enabled, the title is not shown, only the subtitle!
Thanks!
Hi,
Please go to Plugins > All Plugins, deactivate and delete the plugin Vafpress Post Formats UI After that, reinstall it via Appearance > Install Plugins, then check again.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
It worked! Thanks!
Of all the themes I’ve used and still use, Soledad is the best! I just don’t renew support because the Dollar x Brazilian Real ratio is 1×6!
I hope I can do it soon, because I want to try to make the Podcast Work!
Thanks again!
Hello there,
I need to move the license from the staging website to the live website. The staging website does no longer exist so I can’t deregister my license from wordpress. In addition my support has expired so I can’t open new ticket.
How can I proceed to free the license?
Hi,
Thank you for purchasing our theme.
If you are unable to create a new ticket – you can send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello why am I not seeing this latest update notification on my wordpress website, Purchased theme.
Hi,
Please use the Envato account you used to purchase the theme and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Can I use a custom code I have in my current theme in the child theme function.php to get the post image and display it as the thumbnail
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello.
I am contacting you in regard to instagram feed in Soledad theme. Every other week we have bugs or issues with this feed.. it’s starting to be annoying and with time wasted to fix it.
The message in backend says that the token will expires in february but the feed is not visibile in frontend. is it possbile to fix it once and for all?
Thanks
Hi,
This issue is not related to our theme but to Instagram itself. The theme simply retrieves data from the Instagram API and displays it on your website. When Instagram has issues, the results can show errors. Instagram has made several changes over the past year, which has caused recurring problems, including requiring re-connections after a set period. Unfortunately, this is beyond our control. Hope you can understand it.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
I bought 2 Soledad themes for 2 different domains! On 1 I had a free theme, the site runs fast. I installed the Soledad theme… the ordeal began! The site LOADS EXTREMELY HARD, the Google Lighthouse scores are extremely high! I regret buying these products!
Can I donate or sell the Soledad theme without the associated account?
Hi,
I can confirm that this theme loads quickly. Please refer to the documentation for the Soledad theme here to learn how to optimize your site speed. If you have any further questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello good afternoon! I have a problem with Penci Text To Speech. I followed the entire tutorial, downloaded the file, uploaded it, but nothing happened. Could you help me? I know my support has expired, but if you can’t help me, how much would you charge for this support? Thanks!
Hi,
You can renew your support and then create a new ticket on our support forum and our developers will be happy to assist you. I’ve just tested it on my site, and everything is still working fine.
Best Regards,
PenciDesign
I can imagine! The problem is with me! Thank you!
Hi,
I wanna use my Soledad License for New website.
My old website is no more active.
I wish to use that license for new website.
When I enter license in new website’s theme activate panel it gives me this message ‘
“This license key has been registered for the domain: https://123.com please buy a new license”
Please help fix this.
Thanks
Hi,
We’ve already replied to your email. Please check it, and there’s no need to notify us here if you’ve already sent an email.
Best Regards,
PenciDesign
There is an issue with penci filter and archive pages. This is what I want to do. Create a page showing posts from category1. But the filter would show all categories. Then when i click on category 2, it would then filter the same by showing posts only from category 2. To accomplish this I created 2 archive pages. One showing category 1 and assigned it to the category 1 under categories. In the theme options, I set the 2nd archive page with all posts as the default one. So now when I click on the category menu, it shows posts for category 1 correctly. But when I click on the filter it does not filter anything but shows all posts (even though the query id is same for the filter and the post element. I am using elemenor.
I can do this nicely using elementor pro, which is also installed on the site. I would prefer to use your theme. In short Penci filter does not work when using custom archive templates. Appreciate any help.
Hi,
Are you using a nulled version of Soledad? I don’t see any record of your Envato account purchasing our theme. Please use the Envato account you used to buy the theme to receive support from us and create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
No, We inherited the site from a new client and the version on the site is 8.5.8. They did not give us the license and said, their previous developer did not provide one. If we decide to use the theme, of course we will buy the license for them. Just want to be sure that what I asked can be accomplished. If not, then will I get a refund if I buy the license. Thanks.
Hi,
Yes, of course, you need a valid license to receive updates for the theme. The latest version of Soledad is 8.6.0. If you’re using the latest version and the issue persists, our developers will definitely check it and assist you.
Best Regards,
PenciDesign
