2360 comments found.
Hi,
I activated my license on a staging website (staging2.ifllearning.com) and it was deleted. Now I need to activate it on a new site. The problem is that I cannot access the old site anymore to deregister. Where can I manage my licenses or you can directly delete the license from staging2.ifllearning.com? This is the license ends with:51f26973f7e6
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
Please let us know if you have any other questions.
Click here to get theme support
Regards,
When I import wondering(travel) demo. it shows an empty home page header and footer and categories. Please fix this
Thank you for reaching out!
Your issue may be related to the container settings in Elementor. Please refer to this documentation to see if it resolves the problem: https://help.themeruby.com/foxiz/issue-empty-new-demo-data-no-content-after-running-demo-import-feature/If the issue persists, please reach out to support again and provide detailed information. We will be happy to assist you.
Regards,
Foxiz Theme Support is Not Reliable
I contacted the Foxiz theme support team because I was facing several major issues:
1. Widget Overlap Issue – In the backend, the widget section is overlapping, and in the frontend, the footer column is misaligned, ruining the UI. 2. Too Many White Screens – Frequent white screen issues in the backend. 3. AMP Indexing Issue – AMP pages are not indexing properly.
When I reported these problems to the support team, they simply gave a short and generic reply, saying that “high file size” was causing these issues. When I asked whether Elementor and Rank Math could be responsible for the high file size, they provided no proper explanation.
I also tried installing the LiteSpeed Cache Plugin, but it broke the site. However, the support team didn’t offer any helpful solution. Their response felt unprofessional, as if they were just replying for the sake of it.
I had higher expectations from Foxiz theme support, but my experience has been very disappointing. site: https://overseasgulftimes.com
Hi,
Firstly, we sincerely apologize for any inconvenience you’ve experienced.
We have reviewed your concerns with our support team, and here is our response to the issues you reported:
1. Widget Overlap Issue: The widget page issue may be due to the Gutenberg editor not being fully compatible with some widgets you are using, possibly related to third-party plugins. We recommend switching to Classic Mode for the widget page, as it is more stable and easier to set up. Foxiz provides an option to disable the block editor by navigating to Theme Options > Sidebars > Widget Block Editor and turning it off. Our support team has already mentioned this, and we hope this solution resolves the problem.
2.AMP Indexing Issue: This issue is likely related to the AMP setup rather than the Foxiz theme itself. Please ensure that AMP is activated only for necessary URLs such as single posts, while the homepage, categories, and archive pages should be disabled. Additionally, check Google Search Console to exclude incorrect URLs from indexing and crawling. This should help resolve the indexing issue.
3. LiteSpeed Cache is fully compatible with the Foxiz theme. If activating the plugin caused your site to break, it may be due to specific minify settings. Could you please continue discussing this issue with our support team and provide detailed login credentials? This will allow us to investigate further and assist you in resolving the issue.
4. By default, the Ruby Template item appears for contributors because it inherits post capabilities, meaning they can view but not edit them. However, we understand that you want to hide this completely. We have made an adjustment, and this will be included in the next theme update.
We appreciate your patience and understanding and thank you for your patience while we work on resolving the problem.
Best regards,
After Update Breadcrumb NavXT is not working, Getting the Blank Screen.
Thank you for purchasing our theme.
Please get in touch with our support team by clicking on the following link:
Click here to get theme support
Once you’ve done that, Please provide detailed information about your issue, including the relevant URL and your site login credentials. This will enable us to assist you effectively.
Regards,
Hi, how can I setup the site on a demo url and move to a public production site when finishing building? Also if i use wp-reset to clear the website demo, and try others demos do I have to reactivate each time and will that be an issue, if yes how can I remove the demo content and retry different demos?
Thank you for reaching out!
To move a demo site to a production site, you can use the “All-in-One WP Migration” plugin or other backup tools to transfer settings and data to your production website.
If the staging site is a subdomain or subfolder of the main site domain, you can use the same purchase code to reactivate the theme on the main website without any issues. The staging site will remain active even after moving the data.
If the staging site is on a different domain or a temporary domain, you can simply deactivate the theme on the staging site first. After that, you can reuse the purchase code for your production website.
Regarding demo content removal, you can clear old imported data when installing a new demo by selecting the “Pure Installation” option in the importer panel.
Alternatively, if you only want to remove demo content, you can use the “Clear Importer Content” option: https://prnt.sc/d0EkmoC2Hu6s
Let us know if you need further assistance.
hello, will we have an update soon?
Thank you for reaching out!
We will be releasing updates gradually. Please stay in touch for further updates.
Let us know if you have any other questions.
Hi,
I activated my license on a staging website (new.ziarmm.ro) and it was deleted. Now I need to activate it on a new site. The problem is that I cannot access the old site anymore to deregister. Where can I manage my licenses or you can directly delete the license from new.ziarmm.ro? This is the license ending: b48e83fd4923
Thanks.
I’ve forwarded your issue to our support team and have successfully revoked the license for you.
If you need further assistance, please don’t hesitate to reach out:
Hi,
To create a homepage is only possible with Elementor? Is possible to create a homepage in different page builder or with Block Gutenberg and deactivate the Elementor plugin? This plugin put the site very slow.
Thank you for reaching out!
Unfortunately, Foxiz only supports creating complex homepage layouts using Elementor. If you don’t want to use the plugin, you can only use the latest blog page as the homepage, which allows you to adjust the layout settings via theme options without using the plugin
Website speed can vary due to several factors, each playing a role in its performance. If you’re experiencing slow in the front-end, we recommend checking out the following guides to optimize your site speed:
https://help.themeruby.com/foxiz/optimize-your-site-speed-with-performance-options/ https://help.themeruby.com/foxiz/optimizing-your-site-speed-and-google-pagespeed-insights/
We hope these suggestions assist you in improving your website’s performance. If you need further assistance, please don’t hesitate to contact our support team. We’re happy to help!
Foxiz Admin panel is not showing. I registered website AInewssite.com and uninstalled this. when I re-installed Admin panel is not showing.
To get the most effective assistance for your issue, please submit a support ticket using the link below. This will allow you to discuss the details directly with our support team:
Click here to access theme support
We look forward to assisting you!
Thank you,
I have fixed it by looking code.
You have very poor designed Admin panel. you should provide option to user to switch between websites for assign/unassign (similar like Newspaper theme does).
There is no option for Customers to switch if the license was used for another website and want to disconnect.
Also, most of the themes provide to use license keys on 2 websites. one for staging and one for live. why do you still stick on only 1?
Is this way you make money for customers asking simple for unassign coz that require support? What a poor mindset.
Hi,
We apologize for any inconvenience and appreciate that you were able to resolve the issue on your own.
We’d like to clarify a few points regarding your feedback:
1. Foxiz allows you to transfer your license easily. You can refer to this screenshot for guidance: https://prnt.sc/Jqjthh-7trLn
If you are unable to access your old website, please leave a comment or reach out to our support team. We’ll be happy to assist you in shortly.
2. According to Envato’s policy, each license is valid for one end product. However, for customer convenience, the Foxiz theme allows activation on multiple sites (more than two if needed) for testing and setup purposes, as long as they are installed on a subdomain, subfolder, or localhost.
3. Generally, opening a support ticket does not incur additional costs if your support period is active. While we strive to assist customers as much as possible via comments or email, the support portal is the best way to securely share sensitive information, such as login credentials, and receive direct assistance from our support team.
If your support has expired, it will need to be renewed. However, an extension provides an additional six months of support, covering future inquiries beyond just a single issue.
We’re always here to assist you with any further concerns.
Thank you for your understanding.
Screen shot only works if customer has installed it. It will not work if for any reason theme get uninstalled and again have any issues in setup (which was the problem in my case).
After installing theme it was not installing required plugins and that caused no show of Foxiz Admin panel.
Why would I be paying you just for de-registering website? I am not asking you any support. I’ve purchased licence and I have right to use it in any one website.
Most of the themes I purchased provide to run on two different domains as well for testing purpose. What is unique in your theme?
Example I have Mylisting, Newspaper.
Please fix bugs in your theme and work on suggestions.
Thank you for your reply!
We’re not entirely sure about the issue you’re facing. If you close the Foxiz Core installation notice, you can temporarily disable the Foxiz theme and then reactivate it. This should resolve the problem, and the promotion installation will appear again.
For further assistance, could you kindly send us an email at support@themeruby.com with a link to your website and details of the issue you’re experiencing? We will do our best to assist you!
Thank you!
Hi,
1) Can you Please add landing page in you prebuild demo, it will be useful for the users to use a single page landing page
2) Please integrate and release an update for the use of “Deepseek” in the theme
Hi,
Thank you for your suggestions!
1. The landing page of Foxiz is mainly designed for demo showcase purposes, as Foxiz is focused on news. At the moment, we don’t have plans to add it to the demo importer, but we appreciate your feedback and will consider supporting more concepts for companies in future updates.
2. Yes, we’ll look into the possibility and consider adding support for it in a future update.
We really appreciate your input! Let us know if you have any other suggestions.
Planning to release app ios and android but is this good?
https://codecanyon.net/item/newsfreak-flutter-news-app-for-wordpress/reviews/32743254Thank you for purchasing this theme!
Regarding the app you referred to, we haven’t tested it yet. However, it appears to use the WordPress REST API, so we believe it should be compatible with most themes, including Foxiz. That said, some adjustments may be required to ensure full compatibility.
We hope this information is clear. Let us know if you have any further suggestions!
Regards,
Our support team has just responded to your ticket and has requested additional information to assist you further.
We look forward to receiving your feedback through the support portal.
Thank you for your patience in resolving the issue.
Regards,
I checked https://help.themeruby.com/ all the documentation page, themeforest comments and forums but I couldn’t solve the problem. Can you help?
I solved the problem myself, thank you.
Thank you for the update! I’m glad to hear that you were able to solve the problem yourself.
Regards,
“in the theme description and settings, but it doesn’t work with Elementor Pro in any way. I can’t make any settings.” in the theme description and settings, but it doesn’t Foxiz theme work with Elementor Pro in any way. I can’t make any settings.
Welcome back!
We’d love to assist you, but we need more details to better understand your issue. Could you please reach out to support and provide specific information about the conflict you’re experiencing between Foxiz and Elementor Pro? This will allow us to investigate and offer a proper solution.
Click here to get theme support
Looking forward to your response.
I can edit the footer now, but I can’t make the header like the header of this demo https://foxiz.themeruby.com/electridrive/. Where is it edited when I select “Left menu” from the “header layout” section here? wp-admin/admin.php?page=ruby-options because if I select the electridrive header in this Ruby template, wp-admin/edit.php?post_type=rb-etemplate appears as a different menu, where and how do I do it like in the demo? I couldn’t solve this problem all day yesterday, I have to solve this problem today?
I wrote via support and I hope we can solve it. thanks
Thank you for reaching out.
Yes, the support team has already responded to your ticket. Let us know if you have any further questions or if anything is unclear as you move forward
Click here to get theme support
Regards,
How can I access the Ruby templates in the default demo? Can you help? I opened ticket. Thanks.
Thank you for reaching out!
The support team has responded to the ticket. Let us know if you have any further questions.
Regards,
I always get generic response from support.
There should be a forum where community can teach each other things.
Hi,
We appreciate your feedback and are sorry if our previous replies seemed generic. We’re constantly working to improve our support, and your input is valuable.
I’ve referred your support request to the team and understand you’re looking for video settings for custom post types. The support team has already provided a detailed response on this.
If you have any further questions or need additional assistance, please feel free to reach out.
Best regards,
merhaba hocam,
sitemin temasını değiştirim sizin temayı kullanmak istiyorum ancak bu sitenin seo ve kelime düşüşlerine neden olur mu bilmek isityorum. şuanda kurulu olan tema newspaper tema.
tesekkür eder iyi günler dilerim.
Hello,
Changing the site layout may temporarily affect SEO. However, if the new theme is better optimized, we believe the change will improve SEO in the long run.
Let us know if you have any further questions.
Regards,
Hi! Does this template have any Stock Slider or Financial Markets plugin? best regards
Thank you for reaching out.
Unfortunately, the theme doesn’t include a built-in feature for stock sliders or financial markets, as these typically require a plugin.
You might want to check out this plugin: https://wordpress.org/plugins/stock-market-ticker/ or explore others that suit your needs.
Feel free to reach out if you need any help or have more questions:
Hello There,
I am considering buying your theme. Here are some questions
1) Where can I see a list of demo links?
2) I wanted to remove the social media icons and customise the sticky right side with CTAs and some promotional banners. Is there an option for the same?
Hi,
Thank you for your interest in Foxiz.
You can view all the demos here: https://foxiz.themeruby.com/demos/
The social icons can be removed, and the theme sidebar can be customized or even built as a template to suit your needs.
Looking forward to seeing you among our customers.
can you show me how to hide page name category and post title, because its showing the post title twice
bought under a different account
Thank you for reaching out!
To get the most effective assistance for your issue, please submit a support ticket using the link below. This will allow you to discuss the details directly with our support team:
Click here to access theme support
We look forward to assisting you!
