23249 comments found.
How do I remove the featured image from posts?
Hello, @killyuz,
Could you please share the URL of the page and provide a screenshot of the image you’d like to remove? This will help me review the issue and assist you more effectively.
Regards, P-THEMES.
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Hello, @killyuz,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Custom CSS and check back to your site after clearing the browser cache.
.single-post .post-image {
display: none !important;
}
Regards, P-THEMES.
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Has your Church theme demo been binned… it would be very suitable for a client we have.
Hello, @79design,
Yes, you’re correct. The church demo is currently unavailable for import as we are rebuilding it with a new style. It will be added back for download soon. Thank you for your patience and understanding.
Regards, P-THEMES.
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I am requesting a refund because I have an issue getting the theme to work. I have not been able to reach support. I just don’t want to play the game of chasing a provider. I bought the theme recently and can’t get help. Can I please get a refund?
Hello, @alexb987,
We apologize for any inconvenience. Please note that we offer multiple platforms for contacting us:
- Support System: ( http://portotheme.com/support )
- Support Forum: ( https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/ )
If you need further assistance in reaching us through our support systems, feel free to email us at aizazawan55@yahoo.com. We’ll be happy to guide you on how to connect with us via the appropriate platform.
Regards, P-THEMES.
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thanks,
Hello, @Joaquim_,
Upon reviewing your site, I have identified that the “Add to Cart” functionality is present but has been hidden using Custom CSS code, specifically for non-logged-in users. Based on my assessment, this issue appears to be related to either a third-party plugin or a server configuration. To further diagnose the problem, I recommend disabling all third-party plugins on your site and testing the functionality again. This will help determine if the issue stems from a plugin conflict or another underlying cause.
Regards, P-THEMES.
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done, after deactivate wp-Rocket is working.
Other topic: https://www.candleart.es/velas-ritualizadas/ 1. The button “add to cart” is not showing with the translation in languajes. (I already translated the string). 2. When I add to cart from the cathegory page. The button “update cart”; the same is not showing in the translation languajes. Anda already translated the string.
Any help please?
thanks,
Hello, @Joaquim_,
Please reach out to us through our support system with your site’s WP Admin URL and credentials. Our experts will then be able to check the situation on your site and assist you further.
Regards, P-THEMES.
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Hi Porto, how to place a shortcode for products carroussel? In m home page. Porto have something for this?
Hello, @Joaquim_,
You can use a Custom HTML element to place the code or shortcode into it, Please try this, and if haven’t worked, then please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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On my site I noticed that the view more button in the products section does not work. I go to the product only if I click on the image or title. There is also this bug in your template.https://www.portotheme.com/wordpress/porto/industry-factory/products/
Hello, @zenaredblue,
Thank you for letting us know! We’ll address the bug on our demo site shortly.
Regarding the issue on your site, could you please reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to investigate the issue directly and assist you further.
Regards, P-THEMES.
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I wrote to the support system and they told me that the site works correctly but the bug is always present. what can I do?
Hello, @zenaredblue,
Please reply back to your support ticket and give them proof of your issue, they will surely check back again.
Regards, P-THEMES.
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Ok we solved it. Thanks for the support
You’re Most Welcome!!
Hello,
I would like to ask whether it’s possible to use the shop page but without enabling the woocommerce features.
The reason is that I don’t want to use it as an eshop at first, but mostly to showcase items.
For example I want to hide “add to cart”, “buy now” and the cart itself.
Hello, @Pavlouas,
Thank you for your interest in the Porto WordPress theme! 
Yes, you can definitely achieve your desired results with Porto. You can use the Catalog mode and customize the visibility of features according to your needs. Please refer to this screenshot for guidance: https://postimg.cc/xq4sDT9G
Regards, P-THEMES.
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I wanted to update the header to a newer style, as i was using one from 1,5 year ago. All new headers use the Elementor Container Flexbox instead of the Sections previously.
When i check the new header in the preciew ( only the header view) it works like a charm, but when i check it on a page there seems to be no markup and its all and all elements seem to put underneath each other.
Any clue where to look?
Hello, @YoungPrints,
To better assist you, we’ll need to check your site. Could you please reach out to us through our support system and provide your site’s WP Admin URL and credentials? This will allow us to investigate the issue and help you resolve it.
Regards, P-THEMES.
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Got this sorted out! I copied the ‘old’ header template and made new header in there and that messed it up. When i made a new template it worked like it should!
Hello, @YoungPrints,
Ah, gotcha! Glad you figured it out. Makes sense now, creating a new template probably cleared up the issue. Nice work!
Regards, P-THEMES.
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Hi, every time i go to login page, i have this message appear next to the login box. “Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0”. but i dont have any issue to login. Just this message keep appearing. Please advise. Thank you.
Hello, @blank81,
That seems to be the warning related to PHP versions, it can not harm your site, we suggest you to please turn OFF the debug mode of your site and check it will hide those warnings from your site.
Regards, P-THEMES.
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Thank you sir
You’re Most Welcome!!
hi, i have added this code in wp-config.php but the message still appear : define(‘WP_DEBUG_LOG’, false); define(‘WP_DEBUG_DISPLAY’, false);
Thank you.
Hello, @blank81,
Could you please kindly contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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Is the theme compatible with the events calendar plugin?
Hello, @simonocci2,
We haven’t officially tested the events calendar plugin with our theme yet, so we can’t offer specific advice on its compatibility. However, you’re welcome to give it a try with our theme if you’d like.
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Regards, P-THEMES.
Hi,
Lately I’ve noticed that when working in the site administration, it takes a long time to save and open a product.
And it also puts a lot of strain on the server.
Will it help speed up the work in the administration and not burden the server if I install the “Redis Object Cache” Plugin?
In addition, the loading time of the product page has increased.
I have the “WP Rocket” Plugin installed but it doesn’t help.
When I checked the loading speed, it shows me that the product page is 2.1 MB.
Of which the fonts are 1.2 MB.
It seems like a lot to me when the images on the page are only 328.3 KB
Best regards
Hello, @WebViz1,
It sounds like you’re encountering a few performance bottlenecks, both in the admin section and on the front end, specifically with the product pages. Let’s address your concerns one by one:
1. Redis Object Cache Plugin:
Yes, Redis Object Cache can help speed up the administrative section and reduce server load. The plugin improves performance by caching database queries and reducing the frequency with which WordPress queries the database.
For further information, you can contact the plugin Author or check the plugin documentation.
2. Product Page Load Time (2.1 MB total with 1.2 MB from fonts):
The 1.2 MB just for fonts is definitely quite large, especially if you’re using multiple font families, weights, or styles. Large font files can slow down page loads considerably, so that’s a good area to focus on for optimization.
We have many options for the optimization of the fonts, images, and content under Porto >> Speed Optimization as well, you can see them one by one, and please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
You can use CDN, it can reduce load times by serving static assets like images, CSS, and JS from a location closer to your users.
Regards, P-THEMES.
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Thank you very much for the exhaustive answer.
Best regards
You’re Most Welcome!!
Does the PORTO – Universal and WooCommerce Theme also have a child theme in the installation package?
Hello, @jerronimo,
Thank you for your interest in Porto WordPress!
To answer your question, yes, the Porto WordPress theme is a versatile option for WooCommerce, and we also offer one-click installation for the Child Theme.
Regards, P-THEMES.
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I try to change the header display. I have updated the background and the font sizes and fonts. These changes reflect when I preview the header but on the live pages, it stays the same as this: https://prnt.sc/NlBD9-OQpC7g How can I make sure my changes are reflecting on the live pages.
Also how can I enable a transparent header?
Hello, @JUWT3hmes,
To resolve the issue, we need to review your site. Please reach out to us through our support system at http://portotheme.com/support, and our team will assist you further.
Regards, P-THEMES.
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Would like to remove the default page title that comes whenever I create new page, somehow I can’t find the setting to disable this: https://prnt.sc/UTjxNoXw5jPs
Hello, @JUWT3hmes,
Go to Porto >> Theme Options >> Breadcrumbs and disable the page title. Save the changes, then clear your browser cache and refresh your site. You can refer to this screenshot for guidance: https://postimg.cc/JtHcx0M6
Regards, P-THEMES.
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Hi, please check my open ticket I created earlier. I need my license to be reset to work on my new domain. And yes the license is only being used on one domain, I no longer own my old domain.
Hello, @rclaude,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi good day,
I am having an issue with the most recent update, When I activate the theme, i cant login to admin, the screen loads on whitescreen. When I deactivate the theme to a stock theme from wordpress it works. I also see in the backend messages about outdated woocommerce files. Please guide me on a way forward.
Hello, @kieljoseph84,
Please revert to the previous version of WooCommerce, as it seems the latest update may be causing the issue. If downgrading resolves the problem, we recommend not updating WooCommerce until the new theme update is available. If the issue persists, please contact us through our support system, providing your site’s WP Admin URL and credentials, so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hi,
I’m having an issue with infinite scrolling on my blog. When I scroll down, it seems to load more content, but nothing is displayed.
I checked the settings in the theme options by Porto in pagination style and it shows this message in red color: “Replaced by “Change Archive Options” and “Disable Infinite Scrolling” in the Blog Category Meta box.”
I can’t locate where else the infinite scroll setting could be on the blog. Could anyone guide me on how to fix the situation?
Thanks in advance.
Hello, @sam-hain,
Please go to Porto >> Template Builder >> Archive and edit the “Post Archive” using the Elementor page builder. From there, you can modify the “Archive Posts Grid” element and adjust the pagination style to suit your needs. For reference, please see this screenshot: https://postimg.cc/jL9924pd
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Thank you, I will carry out your instructions.
You’re Most Welcome!!
Hello, i want to buy porto theme for an online shop. But i have a product that needs a image to be added when is added to cart, because that image is added on the product. Is there any option on porto theme that let me add a option to upload images in product page?
Hello, @topuzarum,
Thank you for your interest in Porto WordPress!
Just to clarify, are you asking if you can upload the product image from the frontend?
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I am referring to personalized products, such as posters or T-shirts, where the customer needs to upload a picture to have it printed on the product. Is it possible to add a field where the customer can upload a picture? Or is there any plugin compatible with this functionality?
Hello, @topuzarum,
Currently, our theme does not support this functionality. We recommend exploring third-party plugins that may better meet your needs.
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There are many plugins that allow this, but can they be added to your theme? I mean, are they compatible and display properly with your layout? (ex https://www.portotheme.com/wordpress/porto/shop48/product/22k-gold-plated-stud-earrings/) Do I need to do something like this? https://www.portotheme.com/wordpress/porto/documentation/how-to-use-extra-plugin-like-perfect-brands-yith-brands/
Thank you for your response.
Hello, @topuzarum,
Unfortunately, we have not tested any third-party plugins with our theme, so we are unable to provide recommendations. If you wish, you can try using a third-party plugin that best suits your needs, but please do so at your own risk.
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Hello, @izzahajjoub,
To resolve your issue, you need to set the additional images for each variation individually. Please refer to this screenshot: https://postimg.cc/BXjfCjpw
Once you select a specific variation, the product image will automatically update to match the selected variation’s image.
Regards, P-THEMES.
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thank you
You’re Most Welcome!!
Hello,
I am using Shop 22 for my multivendor marketplace using Dokan PRO. I found several CSS issues on vendor dashboard while using both desktop and mobile version. After checking by Dokan team, they informed me that issue is happening due to theme CSS:
https://tinypic.host/image/Untitled-11.2F7okf Mobile version: https://tinypic.host/image/unnamed.2wyJdU https://tinypic.host/image/IMG-5352.2wyPyM https://tinypic.host/image/IMG-5351.2wy8uk https://tinypic.host/image/IMG-5350.2wy9HODesktop:https://tinypic.host/image/Untitled-1.2wySsm
Beside this css issue, Become A Seller is not showing on the menu bar. I already active link for this button.
Can I use other demo like shop 49 or other for multi vendor marketplace?
Regards
Emran
Hello, @softcellbd,
Yes, you can use other demos as well for MultiVendor stores, but if you want to use the Shop demo 22, and are facing those issues, we will help you, please contact us via our support system here: http://portotheme.com/support with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Ever since i updated the theme to the latest version the words “DEVELOPMENT MODE” are present in the top right corner in the wordpress dashboard. After taking each plugin and deactivating them 1 by 1 i ended up finding out that it is from the Porto theme. Changing themes makes that development mode no longer apply . How can this be fixed please?
Hello, @shumo,
To resolve your issue, please go to Porto >> Theme Options >> General and disable the Development Mode. You can refer to this screenshot for guidance: https://postimg.cc/VrmtcQv2
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Thank you that worked. I appreciate your help. One other thing that happened since updating is that the live options panel stopped working, in the sense that submenus are no longer clickable. So I can click on general for example but then any other submenu from there is not clickable. If I go to the old settings panel that works. I tried clearing cache, recompiling scripts, but noting worked. I was wondering if this is a known issue of sorts of if it happens just to me. Thank you
Oh and by the way every since you introduced the little tooltips that allows you to quickly open blocks to edit them it was awesome. I see this is no longer displayed. Is there a downside to keeping developer mode on? Does it change something in a bad way like performance for example? Because i use those tooltips daily and they are very useful
Hello, @shumo,
The Live Option panel has stopped working. To resolve this, please contact us through our support system, providing your site’s WP Admin URL and credentials so we can investigate and assist you further.
Additionally, turning off Development Mode will hide the editing tooltips. If you’d like to use and view the tooltips, you will need to keep Development Mode enabled.
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hi. good news i just installed the new version you released today and i think it did something because the problem went away. Thank you!
Hello, @shumo,
That’s awesome to hear! I’m so glad the new version worked and the problem is resolved. Thank you for letting me know, and if you run into anything else, don’t hesitate to reach out!
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