602 comments found.
Hello, I noticed that the sticky column on this page (https://qwery.ancorathemes.com/about-3/) is working as expected. However, on my website, the sticky column has stopped working, even though I haven’t changed any of the settings. Could you please help me identify what might be causing the issue? Thank you in advance!
Hello,
Please submit the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
A quick question please. https://mediaatif.com/ can you please help me to fix this sticky social? If i am adding more social handles, it goes in the next line.
Hello,
Please add thee lines to additional CSS area: .sticky_socials_wrap.sticky_socials_modern .social_item { margin-right: 6px; margin-left: 10px; }
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Thank you for the response.
Warm welcome!
I am unable to enter my license after reinstalling my site- it says You’ve reached the maximum reset attempts.
Please look into it for me, thanks
Hello,
Thanks for reaching out to us!
As per our records, you license was disconnected successfully. Feel free to activate the theme now. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hallo!
I have installed the themelicence on a demo for a client a while ago, i have then deleted without deactivating the licence. I would therefore be grateful if you guys could reset it for us. many thanks in advance!
i got it. Thank you!
Hello,
Thank you for choosing our theme!
Great! In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hallo, i have deleted the them accidently without deactivating the Purchase code. I have reached the maximum reset attempts. can you please help to re-activate. thank you for the Support
i mean reset
Hello,
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
Regards.
Hi! I recently purchased the Qwery theme – great work! I’d like to ask if it’s possible to purchase an additional widget or plugin that would allow me to sell online courses through the theme. Ideally, I’d like to: – upload video lessons (e.g. embedded from YouTube), – add downloadable PDF files, – and include audio files as part of the course content.
It’s important for me that it works smoothly with the Qwery theme’s shop functionality. Do you have any recommendations or official add-ons that would make this possible? Thanks in advance!
Hello,
Thank you for choosing our theme!
Great news—Qwery already includes Courses skin that is fully compatible with the LearnPress plugin! You can check it out here: https://courses.qwery.ancorathemes.com/all-courses/
With LearnPress, you can: -Upload and embed video lessons (including from YouTube), -Add downloadable PDFs and other course materials, -Include audio files as part of the course content, -Sell courses using the Qwery theme’s built-in shop functionality.
This setup works seamlessly with WooCommerce, allowing you to monetize your courses easily. If you need additional features, our custom studio is available to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
Hi,
Thank you so much for your quick and helpful response!
It’s great to hear that the Qwery theme already includes a Courses skin and works with LearnPress. That sounds like exactly what I need. I’ll definitely check out the demo and start setting it up with WooCommerce.
Thanks again for the support!
Best regards,
Happy to help! In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Have a nice weekend!
Hi there, just a pre-sale question. Can you use this theme to basically recreate parts of this one? https://themeforest.net/item/frame-photo-video-production-wordpress-theme/44640520
I can see it shares some of the same elements, such as the Stacked Section – however can you make this autoplay video in the background like you can on the Frame theme?
The reason I’m asking is because although I want a video focused site, I like the additional options that Qwery provides for other elements.
Thank you!
Hello,
Thank you for your interest in our theme!
Absolutely! Both Qwery and Frame use the same framework and Slider Revolution, which means you can achieve similar design elements, including autoplay video backgrounds.
Qwery actually provides additional settings and customization options compared to Frame, giving you more flexibility in designing your video-focused site while also allowing you to incorporate other elements.
Regards.
Presale question. Is it possible to mix for desktop only normal navigation and hamburger? Mixing Header 24.5 and 24.6 shown here: https://doc.themerex.net/qwery/images/layouts_header_5.png BR
Hello,
Thank you for your interest in our theme!
Absolutely! You can easily combine both types of the menu using Elementor page builder – https://prnt.sc/5v-R3USBMgrv Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Subject: Google Calendar Sync in Qwery Theme
Dear Qwery Team,
I’m considering the Qwery theme and have a few questions about Google Calendar sync:
1. Booked Appointments – Does it support Google Calendar sync natively or via an extension? 2. LatePoint Booking – Is the Google Calendar and Meet add-on included, or does it require a separate purchase? 3. Any recommendations for seamless Google Calendar integration with Qwery’s booking system?
Looking forward to your response. Thank You!
Best regards, Narcisa S.
Hello Narcisa S,
Thank you for your interest in the Qwery theme!
Here are the answers to your questions regarding Google Calendar sync:
1. With Quickcal plugin your appointments will start to automatically load in and one-way sync with Google Calendar whenever a new one is added via your website. Please review the details here: https://themovation.ticksy.com/article/19768/
2. The Google Calendar and Google Meet add-on for LatePoint is not included by default and requires a separate purchase.
3. For seamless Google Calendar integration, we recommend using LatePoint with the Google Calendar add-on for real-time synchronization. In case some additional stylesheets are needed for its full compliance with the theme, our Custom studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, First of all, congratulations on your themes, they are awesome!
I purchased a few licenses of the Qwery theme. One of my client would like me to set up WPML on the site, but once installed, I can’t figure out how to translate the CPTs in the Qwery theme (testimonials, teams, services, etc.). Is there anything I need to do to enable translation for these post types?
Thank you very much and keep up the good work 
(PS.: I have 2 Qwery licenses with support expired since some days. Would really like to have some help without spending extra money please.)
Please forget my message I found how to enable translation of TRX_Addons items.
Thank you very much for your good work !
Hello,
Thank you for contacting us!
We are glad that you have found a solution. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I bought the theme a few years ago and tried to use it on a project whose domain name was later changed and the website project was later abandoned. This year, I’m trying to install, says “Sorry, the theme is not activated! Reason: This purchase code is already in use on a different domain.” But last year I made sure I disconnected the domain.
Please rest my purchase key or let me know if someoneelse is using my purchase key.
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you have any additional questions, please open a support ticket at https://themerex.net/support/ to receive expert assistance.
Regards.
hi quick question dose the booking feature work together with payment so a user can be able to book and pay for the booking
Hello,
Thank you for contacting us!
Sure. The theme supports both QuickCal and LatePoint booking plugins. By connecting them with WooCommerce, you can add payment capabilities and Paypal to the booking flow. Just follow the guides – https://themovation.ticksy.com/article/19770/ and https://wpdocs.latepoint.com/woocommerce-addon-setup/ In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
If I have started with the default theme activated, and then switch the skin to another demo, will I lose all of the pages that comes with the default demo – About 1, About 2, About Agency etc?
Hello,
Thank you for choosing our theme!
If you simply switch to another skin (without the full demo import), the pages are not deleted. We recommend making a full backup of your website before any updates. Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you. Also, feel free to check the video tutorial on how to combine, switch skins and transfer content between demos in Qwery https://www.youtube.com/watch?v=IJiWpzL0Daw
Regards.
The only frustrating thing about this product is that it repeatedly states there is an update available when there isn’t an update. Even worse, attempting to update to the non-existing update total removes the old version- breaking the site. After experiencing that problem twice, both times during my support period, I simply stopped attempting to update. Thank goodness I have auto-update disabled! The site would continually break!
Hello,
Thank you for getting in touch with us!
To investigate your issue further, we need some additional information. As for the update process, it removes the old version and installs the new one without breaking the site. Please create a support ticket at https://themerex.net/support/, and our support team will be happy to assist and guide you. If your support expired, please use option “Presales Question” at https://themerex.net/support/
Regards.
How do I fix the service page featured image problem? When I add a custom header, the service featured image stays in the background. How can I move it down? I would be happy if you answer here.
https://prnt.sc/4QVCPTFl_k94Hello,
Thank you for getting in touch with us!
I would love to assist you. But unfortunately, our support assistance is provided via support tickets only. Please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
Thank you for contacting us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I have an update error, it says the theme was previously activated with another domain which isn’t the case. It is activated on this very domain and still returning the error. please see the screenshots
https://snipboard.io/pnxbJC.jpg https://snipboard.io/caZ0O8.jpgHello,
Thank you for contacting us!
We need more details to look into your issue. Could you please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body? It doesn’t require support renewal. Our Team will assist you as soon as possible.
Regards.
Hi, when will WooCommerce block compatibility come?
Hello,
Thank you for your interest in our theme!
Qwery offers a huge variety of WooCommerce layouts and tons of options (e.g. AJAX Filter, Custom Attributes, Custom Single Product Styles, Quick View etc.) by default. Feel free to use them and elevate your store with these powerful WooCommerce features. For more details, please follow https://qwery.ancorathemes.com/splash-woo/
As for WooCommerce block compatibility plugin, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Where I make changes to the Sidebar on Single Services posts?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hello,
We purchase theme
Qwery v.3.3.0
After a long time not update our website we have time now and our team start working, but unfortunately we can’t update everything. We are not using your theme somewhere else. Can you support us to update everything and start working on our new website?
Thank you!
Regards
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
We text you! Ticket #118751
Hello there! I tried to look for compatibility between the Qwery theme and Polylang and saw in the comments on this page that you do not guarantee full compatibility.
However, I have tried using it in a website (I prefer it to WPML) with your theme and the only thing that seems to be missing is saving the correct ID of the header and footer when updating pages.
Can you tell me if you can put a fix for this bug in your roadmap?
Thanks in advance
Hello,
Thank you for contacting us!
Could you please submit a support ticket at https://themerex.net/support/ and provide more details? Our Team will check if there is a solution. If you require any further customization or development work to ensure complete theme compatibility with Polylang, our dedicated custom studio is at your disposal. Kindly submit a request under the “Get a free quote” category via our support page at https://themerex.net/support/
Best regards.
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