130 comments found.
Can you tell me where you found the images for dev/assets/img/photos/devices.png? I’m trying to build out a new page for our app, and I would love to input our app images into this one if possible. Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
hi, on the “Block” page it says “Copy any custom block snippet below and paste it on your page to build your website easily”, but i don’t see any code/snippet to copy. how does this work?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, I really like the theme and its design. Before making a purchase, I’d like to confirm a few details:
Demo Access: Does the theme provide access to all demo versions? Specifically, I’d like to combine components from different demo homepages to build a custom page. Some themes allow importing only a single demo, restricting access to other demo layouts—please clarify if this is the case here.
Template Availability: Will I have access to individual page templates used in the demos? I’d like to reuse certain page designs within my site.
Layout Flexibility: Does the theme support both container and section layouts? I want to ensure I can use both styles as needed across the site.
Looking forward to your response. Thank you!
Hi, sorry for the late reply.
Yes, this theme is using Elementor Page Builder, which is very easy to use. No problem with all your points. Thanks for your interest.
Hello, On the Layout 2 demo, images disappear from the homepage. They come back only after editing and saving the page, but then disappear again.
Please help me resolve this issue.
Best regards,
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, unfortunately, I havean issue right after activating Theme
I have no idea why because all other themes work well. I have fresh Worpdress installation (6.7.2), after Rehub activation I get error messages in Admin area, any ideas? Thank you!
eader information – headers already sent by (output started at URL/wp-content/themes/rehub-theme/functions/helper_functions.php:2) in URL/wp-content/themes/rehub-theme/admin/rehub.php on line 192
Warning: Cannot modify header information – headers already sent by (output started at URL/wp-content/themes/rehub-theme/functions/helper_functions.php:2) in URL/wp-admin/includes/misc.php on line 1438
Warning: Cannot modify header information – headers already sent by (output started at URL/wp-content/themes/rehub-theme/functions/helper_functions.php:2) in URL/wp-includes/functions.php on line 7137
Warning: Cannot modify header information – headers already sent by (output started at URL/wp-content/themes/rehub-theme/functions/helper_functions.php:2) in URL/wp-admin/admin-header.php on line 9
Warning: Cannot modify header information – headers already sent by (output started at URL/wp-content/themes/rehub-theme/functions/helper_functions.php:2) in URL/wp-includes/option.php on line 1715
Warning: Cannot modify header information – headers already sent by (output started at URL/wp-content/themes/rehub-theme/functions/helper_functions.php:2) in URL/wp-includes/option.php on line 1716
Hi,
Sorry, we not release rehub theme.
I see you are not using our sandbox theme, you are using another author’s rehub-theme.
Thank you!
I am seeing your theme’s demo home pages most of them in slider is empty texts image not showing like home 3, home 11 and many more why?
Hi,
Our demo is working again now, the error was related to not clearing the cache after updating the cache plugin.
Thank you for being so interested in our Sandbox theme!
Clean install, install wp theme and child theme. When installing required plugins I get this message:
Downloading installation package from http://oceanthemes.s3.amazonaws.com/plugins/font-unicons-sandbox.zip…
Unpacking the package…
Installing the plugin…
The remote plugin package does not contain a folder with the desired slug and renaming did not work. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin installation failed.
TGMPA v2.6.1
Return to Required Plugins Installer
What to do to have the required plugins active?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
—sandbox-color-secondary – Where are these colours accessible? It’s styling all of my woo commerce elements but I am unable to change it within the back-end. Thanks
Hi Team. Can I use the theme in existing WordPress site or on a new site without content? Importing demo won’t cause the problem on existing site? Thanks
Hi,
Please create a new WordPress site and use our Sandbox theme without content. The demo will be imported onto the new site.
Thank you!
How can i set header and footer for blog / portfolio pages?
Hi,
1, Header setting: https://docs.oceanthemes.site/blog/2-header-settings/
2, Footer setting: https://docs.oceanthemes.site/blog/footer/
3, Edit header/footer after import the demo content: https://docs.oceanthemes.site/blog/2-1-edit-header-footer-after-imported-demo-content/
=> => Note that header option and footer option are no separate support for each single post and single portfolio / single product.
Thank you!
Thank you – what would you suggest to have a custom header and footer on a blog or portfolio single page?
https://demo.oceanthemes.site/sandbox/amet-dolor-bibendum-parturient-cursuss/Are you advising that the demo page above you are unable to set a header or footer?
Hi,
You can choose the header and footer for all sites: https://docs.oceanthemes.site/blog/2-header-settings/ and https://docs.oceanthemes.site/blog/footer/
Other problems need help. Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Thank you!
Hello, does the theme have a built-in dark mode and if not, what is your suggestion for adding this functionality?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
OT Image slider marquee not working on Home 30
OT Image Sider did not work with elementor 3.26.2
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi Support RTL?
Hi,
Sorry, our Sandbox theme not support RTL.
Thank you!
Hi, How can I change the interface of mobile menu. I can’t find the design anywhere
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi, please update the Theme in Envato Element to the latest version 1.1.12
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Can i check how I can add “back to top” in mobile view
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hello, the latest added demo versions are not showing up on the import page. I think demo 33 and later are not showing up. What could be the problem?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Hi there, I am trying to use this theme: https://demo.oceanthemes.site/sandbox/home-29/
But, when I publish, the live website is not showing the same background – https://new.amplify10.ai/
What can I do to fix this?
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
I’ve just downloaded this theme for Wordpress and installed it – and then imported the demo data for Home 22 – and it looks shocking on mobile (as soon as you make it responsive). I paid for the theme as I really wanted to use this template but it’s not set up correctly. I can supply print screens if necessary. I’ve done two fresh installs, so I know it’s not me!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
hello
temo gives compatibility problem error theme is out of order I couldn’t reach the support team please support I was very disappointed in the theme
Hi,
Sorry, We’ll check and provide a solution for you as soon as possible.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you