386 comments found.
Hi did the update this morning. It totally crashed my site.
Hello, @markchambersadv,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
ok done
Thank you.
When can we expect a theme update?
Hello clermedia,
Thank you for reaching out.
Our development team is actively working on the new theme/upcoming update. We’ll be releasing it on ThemeForest soon, so please be patient and stay tuned!
Best Regards,
LiquidThemes Team.
Hello, I purchased the Architecture and Interior Design WordPress Theme and encountered an issue when uploading my logo.
When the logo is set to a normal size, the underline under the navigation menu items (Home, OEM, etc.) appears too far below the text, which affects the visual balance. If I adjust the underline closer to the text, the logo becomes very small.
I also tried removing the underline through Elementor and custom CSS, but it did not work, even after clearing the cache.
Could you please advise on how to resolve this issue? Thank you!
Hello cw902443,
Thank you for reaching out to us.
I can confirm that your support ticket (#52786), has already been responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
Hi, just following up to see if there’s any update on this.
Hello cw902443,
I can confirm that your support ticket (#52786), has already been responded by our support engineer, please check the reply into your support ticket again, and if needed reply back to it accordingly.
Best Regards,
LiquidThemes Team.
How can I change my license? I change my domain and I don’t know how to chage de license to the new domain
Hello brunopithondev,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hello,
I purchased the theme and installed it on my site. However, even though I’ve configured the header and footer areas in the page settings, the header and footer areas are not appearing on my site’s pages. I’d like your support regarding this issue.
I also added my site’s logo to the site ID field. However, it’s not visible. The H logo that comes with the theme is visible.
Hello hanzalatalha,
Thank you for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new -Kindly provide your WordPress admin URL and login details, along with screenshot of the problem.
This will allow our support team to investigate the issue and assist you promptly.
Best Regards,
LiquidThemes Team.
Hi Support Team,
I’m working on a client’s website originally located at https://miyamoto.jp/. I created a backup and uploaded it to miyamoto.shaheryar.tech. Please note that this staging site requires login access since the license has not been activated there.
My main goal is to improve the website’s loading speed. As part of the optimization process, I updated the plugins and the theme step by step. However, after these updates, the website’s header and footer stopped displaying correctly.
Could you please help me fix this issue? Additionally, if you could let me know the main reasons why the website is loading so slowly, that would be extremely helpful.
Thank you for your support!
Hello Martizator,
Thank you for reaching out to us.
I can confirm that your support ticket (#52333), has already been responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
I’m worried because you’re no longer updating the theme, and I’d like to purchase another license, but I’m not sure if it’s worth it. When, if at all, is the next update expected?
Hello, @MatteoPC,
I’ve checked with our development team, and they confirmed that a major update is currently in the works and will be released soon. Thank you for your patience—stay tuned for more details!
Best Regards
,
LiquidThemes Team.
Hey how’s it going? Hope all is well. Can you let me know why the video fails to load first in the slider? https://u0c.e50.mytemp.website/
Hello sefwalter,
Thank you for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new -Kindly provide your WordPress admin URL and login details, along with screenshot of the problem.
This will allow our support team to investigate the issue and assist you promptly.
Best Regards,
LiquidThemes Team.
Hey Elementor is failing on your template, every time i try to edit it never passes “Loading” see here https://www.loom.com/share/e57daefa09524448a3f57570bb44458a?sid=3cfc1f22-c41a-4e09-890a-2bd5824c4ccb
Hello, sefwalter,
Thank you for reaching out to us.
We have responded to your ticket (#50093). Kindly check our reply and continue the conversation there.
Best Regards,
LiquidThemes Team.
no release log on your item details page?
You can access the change log from here: https://hub.liquid-themes.com/arc-changelog/
Hello, will there be an update? We are experiencing some problems.
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new
My support period has expired. liquid-gdpr.php is giving an error regarding line 83.
Hello, cTes,
We’ve tested the current version of the theme on our test site and haven’t encountered the issue you’re experiencing. Since this appears to be specific to your setup, we’ll need to investigate further on your site.
To proceed, please:
Purchase the support extension. Submit a ticket via our official support system and include: Your WP Admin URL Temporary admin credentials
Once we have these details, our development team will analyze the issue and provide a solution.
We appreciate your understanding and look forward to resolving this for you.
Best Regards,
LiquidThemes Team.
Please revoke my licence in a subdomain. I submit a ticket.
I see my colleagues have already addressed your ticket. Please check again.
Hello, I am building a new site for a foundation that has all of its previous projects on an old server. We have purchased your theme. I have a question, if I build a landing page on the new server under a temporary domain, can I later change the domain to the foundation’s official domain without losing my license?
Hello, I’m waiting for your answer.
Yes, you can. ArcHub gives you the option to activate your site on both a production domain and a development domain.
Hello, Im trying to make banner bananas work but it wont load the text!
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new
Hello,
I purchased your theme “[ARCH HUB]” via ThemeForest on [2025-04-07 08:31:25 UTC], and I have been unable to register it properly despite following all installation steps.
I contacted your support on [2025- 04-07 10:38] but haven’t received any reply yet. This lack of communication is unacceptable considering that support was included in the purchase. The ongoing delay is affecting my work and deadlines.
If I don’t receive a response within [e.g. 24 hours], I will be forced to escalate this issue to Envato support and formally request a refund due to lack of support and a non-functional product.
Please respond as soon as possible.
Thank you,
ticket: #47771
I see my colleagues are already working on your ticket. It will be addressed shortly.
Hello, the background color on the sticky menu suddenly stopped appearing. How do I get it back?
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new
I am surprised the theme options do no work with soe many sales?!
We cannot see your purchased badge.
i have submitted a ticket 45795, please fix as soon as possible, i am not getting response through email
I see my colleagues are already working on your ticket. It will be addressed shortly.
We want to HTML theme of ArcHub can you pls provide the proper URL.
Thanks
We currently don’t offer an HTML version of our ArcHub theme, unfortunately.
because unable to use normal wordpress.
Hello,
I’m experiencing an issue with displaying my Portfolio in Elementor while using the LiquidThemes theme. Here’s the situation:
1️⃣ Portfolio Style is Locked on “Custom”
In the theme settings (Portfolio > Settings), the Portfolio Style option is locked on “Custom”, and I can’t select any other styles. This might be due to a theme restriction or a specific configuration, but I can’t find a way to change it. 2️⃣ Portfolio Images Are Not Displaying Properly in Elementor
I have created portfolio items and added images (featured image + gallery), but they are not displaying as expected in the Liquid Portfolio List widget in Elementor. Only the featured image appears, whereas I want to display a full gallery. 3️⃣ Missing Data in Elementor
In the “Portfolio List” widget settings, the Data Source option is limited to “Posts”, and I can’t select “Portfolio”. The “Narrow Data Source” field shows no results when I try to filter by portfolio category.
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at it? https://liquidthemes.freshdesk.com/support/tickets/new
Sincerely,
the ArcHub Team
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