Hi Anees Khan,

Thank you for choosing our product—we truly appreciate it!

We have received your ticket, and our team is actively working on it. The delay was due to the difference in time zones, as we were logged out at that time.

This issue typically occurs due to low server resources. We recommend increasing your server resources to improve performance.

To investigate and resolve the issue properly, please share your site URL along with admin login details in your ticket. Our dedicated support team will thoroughly look into it and ensure everything runs smoothly.

We’re here to help you build a beautiful directory. Let us know if you need any further assistance.

Best regards,

Customer Success Manager

But where do I share the login details? It seems like you guys answer here so fast, but the other one, yet still unanswered.

Hi Anees Khan,

We are personally looking into your matter, and our support team is now live with you. Please check their response there. Your issues will be resolved—just follow our instructions.

Let us know if you need any further assistance.

Best regards,

Customer Success Manager

Hi umiso911,

We sincerely apologize for any inconvenience you’ve experienced.

I noticed that you have created four support tickets, and upon reviewing them, it seems you were satisfied with the provided instructions. Previously, you were updating your review multiple times, and we tried reaching out via comments, reviews, and tickets, but unfortunately, we didn’t receive a response from you.

Now that you’ve reached out through support tickets, we truly appreciate it. Could you please clarify in any of your tickets the exact issues you’re facing? We want to ensure that all your concerns are fully addressed, just as we have resolved the issues in your previous escalated tickets.

Your satisfaction is our top priority, and we are here to help you build a beautiful directory. Please don’t hesitate to share the details, and we will do our best to assist you.

Best regards,

Customer Success Manager

Hi gianniskataras,

Thank you for reaching out!

Yes, you can import the Classic 2 demo (https://classic2.listingprowp.com/), but please note that upon importing a new demo, all design changes will be replaced with the basic design of the demo.

(suggestion: Please delete all the default pages to import the demo again, It will help you to avoid from data loss)

If you want to save your listings data, please follow these steps:

Go to WordPress Dashboard > Listings.

Click the Export button at the top left to export your listings data. After setting up the new environment, you can import the data back using the steps outlined in the following article:

We recommend taking a full backup before proceeding. If you need further assistance, feel free to share your purchase code and reach out to our support team.

Best Regards,

Customer Success Manager

Hi team again i didnt understood where i go to import the demo cause i see no choise somewhere in dashboard. Do i need to delete all pages first in order to import it? If i import the demo it will overwrite the listings i have imported from another site? And the users? I just need the layout dont you have a backend where i just can copy the elementor page? Thanks for clarifications. I have opened a ticket on it if you want you can answer there!

Hi GiannisKataras,

Thanks for reaching out!

You can re-import the demo from your WordPress dashboard by navigating to Appearance > Setup Wizard. Running the setup wizard will allow you to import the demo again.

Please note:

Importing a new demo will overwrite the existing data. To retain your data, I recommend exporting your listings first. After importing the new demo, you can re-upload the same data. Page layouts will be replaced with those from the new demo. Let me know if you need any further assistance!

Best regards,

Customer Success Manager

Hi e3templates,

Thanks for reaching out.

The access issue appears to be caused by caching. Please try clearing your cache, and it should work perfectly fine. We have tested it on our local environment, and no issues were observed.

Let us know if you need any further assistance.

Best regards,

Customer Success Manager

Hi Hallmall,

Thank you for reaching out and sharing the details.

The email content related to password changes is currently hardcoded for security and consistency across different instances. This ensures that critical system messages, like password resets, are not accidentally modified or removed, which could lead to security risks or user confusion. However, we understand the need for flexibility and will work on moving these messages to the Email Management section so you can modify them easily.

Regarding email deliverability, we agree that sending passwords via email can trigger spam filters, especially with Outlook. To improve this, we will update the system to use a secure password reset link instead of sending passwords directly in emails.

Both suggestion are sent to the team, They will include in next update if possible.

Best regards,

Customer Success manager

This is becoming urgent. Now not only Outlook but Gmail are blocked. They represent 50% of the emails and I receive tons of undelivered emails. All related to the password showing

Hi,

Thanks for reaching out.

You cannot change the listings plans of the users listing, We have hide that option because it may cause issue, As users have used free plan when you will change the plan of the listing from backend free to paid the status of the payment will not be changed as there will be no payment status will be involved.

If you still want enable the change plan option at the admin panel then I can directly guide you about towards the code modification.

Please go to the admin-style.css located at : \wp-content\themes\listingpro\assets\css\admin-style.css Edit this file, And find tr#Plan_id at line no 765 Remove this all css code from there.

tr#Plan_id{ display:none }

Clear your cache properly this will enable your backend pricing plan selection option.

For more information please read this article.

If you are talking about the change plan from the frontend then please review the below video.

Best regards,

Customer Success Manager

Thank you for your answer, I followed all the steps from the link you wrote, I went to wp-content\themes\listingpro\assets\css\admin-style.css but what is on line 765 is line-height:29px? I copy the whole file, pasted it into txt and looked for tr#Plan_id {display:none} but didn’t find it anywhere in the code

Hi Nikhil,

Thanks for reaching out.

You can import listings with data into ListingPro using the WP All Import plugin. For guidance on how to do this, please refer to the article below:

If you are looking to migrate your entire site, we recommend contacting your hosting provider for assistance with the migration process. However, our official recommendation is to import the listings instead of performing a full site migration.

Let us know if you need further assistance!

Best Regards,

Customer Success Manager

Hi grupomarcopolo ,

Thank you for reaching out!

We do have an Android app. However, it is currently offline due to ongoing development work. We hope to make it available for purchase soon.

Best Regards,

Customer Success Manager

Ok, perfect. The other question is, how do I change it to Argentine Pesos?

Greetings

Hi Grupomarcopolo,

Thanks for reaching out.

We are not familiar with Argentine Pesos in this context. Please share your site details with our dedicated support team at https://help.listingprowp.com/, and they will be happy to assist you.

Best regards,

Customer Success Manager

Hi tvingi,

Thanks for reaching out.

Yes WordPress latest version is supported, You can use listingpro with Each version of WordPress.

Incase of any issue you may reach out to us on https://help.listingprowp.com/ Our dedicated support team will be there to help you.

Best Regards,

Customer Success Manager

Hi EmpireConnection,

Thank you for reaching out.

Please note that ListingPro is a business directory theme designed for listing platforms. It does not have a built-in feature for job postings. However, you can achieve this functionality by using a third-party plugin.

All other features you mentioned are supported. You can explore our demo by entering your email at the link below. This will also grant you backend access for an hour.

Let us know if you need further assistance!

Best Regards,

Customer Success Manager

Hi amrod1,

Thankyou for reaching out.

How to update the ListingPro Theme Manual Process

I am sharing you an articles which can help you out.

You can get the free updated version of the theme from theme forest by going to your downloads section > listingpro > download all files from there.

Note : Any custom changes made in the code files will be lost after updating the theme. Do backup your data and theme before updating it.

—————

Note : Changes in File Structure have been done so Its compulsory to update all listingpro plugins.

How To Update ListingPro Plugins ?

Please ensure that you have taken backup of your custom code work if done in the plugins files or translation if made.

Then switch to your parent theme if you are using child theme.

Please delete the listingpro plugins and then refresh your page you will receive a notice message at your dashboard Click here to install plugins. Install the latest plugins from there and activate them.

Best Regards,

Customer Success Manager

Hi Paul,

Thank you so much for reaching out.

You can access the demo, including backend access, by clicking the link below. Simply enter your email to receive access.

Further we don’t have access to give you discount, You have to purchase from here https://listingprowp.com/downloads/eventprowp/

And yes it is maintained and supported, You can get guidance from support team on any issue.

Best Regards,

Customer Success Manager

Hi konstantin1996 ,

Thankyou for reaching out.

Yes you can remove the map, Please do contact on https://help.listingprowp.com/ our dedicated support team will be there to help you.

Best Regards,

Customer Success Manager

Hi VakraTunda77,

Thankyou for reaching out.

Yes by default we have blue tick with claimed listings, The Claimed badge helps businesses distinguish and stand out from the others by establishing ownership by verifying with the website admin. Once the site admin verifies and accepts the claim & verification request, then only a business listing gets a Claimed badge.

If you are facing any issue with it then please do contact on https://help.listingprowp.com/ , Our dedicated support team will be there to help you.

Best regards,

Customer success Manager

Hi entertainmentjade,

Thanks for reaching out.

It must be because of mixed content, Please go to your admin dashboard> plugins> add new> Please add here mixed content plugin, Then it must be working.

Incase of any issue you can reach out to our dedicated team on https://help.listingprowp.com/ , Our team will be there to help you.

Best Regards,

Customer Success Manager

Hi EmpireConnection,

Thank you for reaching out.

We regret to inform you that we currently do not support WooCommerce. However, you can use Stripe, PayPal, Mollie, PayU, PayFast, and other supported payment gateways to process your payments.

While we do have plans to explore WooCommerce integration in the future, we are unable to make any commitments at this time. We appreciate your interest and will keep you updated on any developments.

Let us know if you have any other questions.

Best regards,

Customer Success Manager

Will these providers included: Stripe, PayPal, Mollie, PayU, PayFast, and other supported payment gateways be able to to process your payments for Ads, listings and claim listings? Can eCommerce payment be used for a “shop” or products page of the website?

I ask because if this theme is used for cannabis, tobacco or liquor store advertisements or directory, none of those provider you listed accepts payments, I believe they consider it prohibited industry?

Hi EmpireConnection,

Thanks for reaching out.

Yes mentioned gateways are supported but currently we are not supporting woocomerce, We are working on new update of theme v3.0, Hopefully in that version it will be supported,

Best Regards,

Customer Success Manager

Thanks but this doesn’t work and the theme is not registered anywhere else. My subscription to your service is up I however just need the key to be working. How can i just activate the theme?

If this is an issue you can stop the license wherever you are seeing it and just let me have access to activate it

Hi entertainmentjade,

Thanks for being here.

Pleas send us your site details on contact@cridio.com , Let us test and resolve this issue for you.

Best Regards,

Customer Success manager

Hi banedostanic,

Thank you for reaching out! We appreciate your support.

Our team is actively working on the next update, and we aim to release it soon. If you’ve noticed a security issue, we would love to hear more details so we can address it promptly. Please feel free to share any specifics via https://help.listingprowp.com/.

Regarding v3.0, we are making steady progress, and while we don’t have an exact release date yet, we’ll be sharing updates as soon as we have more details. Stay tuned!

Let us know if there’s anything else we can assist with.

Best regards,

Customer Success Manager

Hi there,

Thank you for the explanation. As I need to start a new project by next week and there is no ETA for ListingPRO v3.0, I really need help from you on this. If unsure, please consult senior developers on this.

As ListingPRO v3.0 will be built around CubeWP and have WooCommerce integration, can I start the new project now with ClassifiAd (first month is “playing” phase) and then when you release ListingPRO v3.0 to just switch to new ListingPRO v3.0 with keeping some site settings/data?

My question and concern is: will some or most of the data in that case remain there? (all post types, all CubeWP settings, dashboard etc…)?

Maybe I don’t have enough info but to me starting with ClassifiAd now and switching to LP v3.0 in few months seem like better idea as both themes share similar, if not same, infrastructure.

And last, if that is not the case, will LP v3.0 have some kind of converter when upgrading from 2.9 to 3.0 so all things get transformed to CubeWP environment?

This is very important to me so I know what decision to make.

Thank you in advance! Best regards, Brando

Hi Banedostanic,

Thank you for your patience and for sharing your project plans.

Please note that ClassifiAd and ListingPRO are two separate products with different scopes, so building a site on ClassifiAd and later migrating it to ListingPRO v3.0 is not recommended.

Currently, the transition to ListingPRO v3.0 is still under discussion. Since the entire system and functionality will change significantly, migration from the old version is a complex process. To accommodate user preferences, we will be providing the current version of ListingPRO as part of the package, allowing customers to choose whether to continue with the existing framework or switch to the new one.

At this stage, we are still finalizing the conversion plan, and no definitive decision has been made yet. Once we have a clear migration path, we will update you accordingly.

Let us know if you have any further questions.

Best regards,

Customer Success Manager

Hi Umiso911,

Thanks for reaching out.

Please note that there is no option to import ratings, as we use a real-time review system. Due to this, ratings cannot be imported manually.

Let us know if you have any other questions!

Best regards,

Customer Success Manager

Hi Findstr,

Thanks for reaching out.

We do support this image format. If you’re experiencing any issues, please send us your site details at contact@cridio.com, or reach out to our dedicated support team at https://help.listingprowp.com/ for further assistance.

Best regards,

Customer Success Manager