81 comments found.
Hi there, if you don’t already own Elementor Pro, you will need to obtain Elementor Pro separately here – https://be.elementor.com/visit/?bta=13981&nci=5757 There are also free GPL alternatives available. Our themes have been tested with one of the most widely used options —https://proelements.org/ — and the theme is fully compatible with it.
Regards: VamTam
How do I get support for Bijoux if purchased through Envato Elements? Bijoux is not listed on the Vamtam support page.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
I’m not writing for a problem but to remind you that you are awesome! great work, always updated and awesome theme!
Thank you so much! Truly kind of you!
hi, my client has a Bijoux theme installed via Envato Elements Subscription. Each time i try to download it, i always get 14.3 release and not the last. Is Bijoux Envato Elements availability stopped?
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
hi, i’m a “envato elements user” and i would like to know the reasons of different bijoux version: - on envato elements last version is 14.3 - second bijoux chengelog have to be 14.6 (https://vamtam.com/changelog/)
so i would like to know if bijoux isn’t more an “envato elments product”.
Also from themeforest page, theme versione is old (8 Feb 25)
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Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
hi, i haven’t issue, i write this post to inform you that the downloadble versione on themeforest and on envato elements isn’t the last.
Thanks for last version 14.7 but it doesn’t contain the last version of VamTam Elementor Integration 1.1.5 but old 1.1.4. I try to delete and reinstall from backend but i can install only the old version.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
In your last release 14.7 VamTam Elementor Integration plugin isn’t 1.1.4 but 1.1.5. This isn’t a support request but a semply advice to correct the package with the right addon. nothing else.
Thanks
Again same problem, theme element version is the 17 while last release seems to be 20.
Updates listed in the changelog are delivered directly to clients via the WordPress Automatic Update feature, available exclusively to Envato Market customers. While automatic updates are released immediately, the files used for new installations—uploaded to Envato Elements and Envato Market—undergo extensive testing and review by Envato. As a result, there may be unavoidable delays in their availability.
thanks for explanation
Hi, I have purchased many themes from you and successfully installed all of them, so I know process by heart. Also all of them are installed on the same server. Unfortunately with this one right after I click import demo content, it gives me error “Failed to import. This is most likely caused by timeout”. This is being shown a second after I click import demo content, so it’s not timeout, plus I have 3 other themes on the same server and had no issues. Tried to reinstall theme but it did not help.
Adding to my previous comment – the error of demo import is caused by Creation of dynamic property VAMTAM_WXR_Parser_Regex::$has_gzip is deprecated in wp-content/plugins/vamtam-importers-e/importers/importer/parsers.php on line 39
I am using PRO Elements, can this be the cause? I thought it should work with free GPL Elementor pro plugins.
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Hi, I have noticed that the demo does not show a members login or a search icon. Are these functions built in the theme ?
Hi there, yes this is possible. VamTam
hi, Just made a purchase, the header seems to missing from the demo I downloaded
Scratch that. However I cannot find a theme dedicated knowledge base on your support page
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Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
Please how can I remove the : “Make updates easy with our Premium Service”. I don’t need to pay for a product and you make Ad on it.
It shows on the back office.
Hi there, there is no white label option in this theme. Sorry. Besides, we’ve been running adds in the Admin Panel and even on the TF page for the last 10 years – https://themeforest.net/item/bijoux-handmade-jewelry-shop/29485321
However, the close button on the add is missing which is a bug and we will be fixing it soon.
Regards: VamTam
How can I customize the cursor? why is it possible to just disable it?
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Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
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VamTam
Why? Isn’t it possible for you to tell me directly here? Why isn’t this explained in the documentation?
Is the Grunt method to run the theme in my local environment still working? If yes, how exactly do I do it? Because it’s asking me to run it in a very old version of Node. I tried to use NVM (Node Version Manager) but I can’t download the required version anymore; it returns a 404 error code.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Thanks so much!
VamTam
hi, i think there’s a conflict with “VamTam Elementor Integration” and Elementor. When VamTam Elementor Integration is activated i get this error in console “Uncaught TypeError: elementorFrontend.waypoint is not a function at VamtamImage.handleImageGrowAnims” with ”/wp-content/plugins/vamtam-elementor-integration/assets/js/widgets/image/vamtam-image.min.js?ver=1.0.35” as file reference.
I’m a Elements user
This was fixed in the latest update. Thanks
Hi Team,
I need clarification on the purchase code validation. I initially used the purchase code for demo.domain.com, and I need to make a change. Specifically, I want to remove the purchase code from demo.domain.com and demo.domain.com will no longer use. I tried using the same purchase code on wpdemo.domain.com, but it’s not working. Could you assist with this issue?
Thank you.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
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Thanks so much!
VamTam
Hello,
At this moment I have only 1 column in my mobile shop page and I want to display two but I dont know how, can someone help me?
Thanks!
Hi there, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue. Please provide admin credentials.
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Log In – http://bit.ly/2GqIJNv
Thanks so much!
VamTam
Hi There, I need to install this on my local host first and change the content and then import it to my actual WP host. would this cause any problem ?
Hi there, the licence allows for one production and one Live site. Regards: VamTam
Hi, the Demo theme seem broken. I wanted to purchase but i don’t know if it is up to date and safe to use.
Thank you for reporting it. It’s been a temporary issue as I see the site OK now. Regards: VamTam
I acquired a website from someone with registered copy of this theme. However, I am not receiving Elementor Pro plugin’s update. But theme is receiving proper updates as it becomes available. What do you suggest I do?
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure Helpdesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2
Log In – http://bit.ly/2GqIJNv
Thanks so much!
VamTam
Does this theme support multiple languages?
Thank you for your interest in our themes! Yes, it supports WPML and TranslatePress. Regards: VamTam
Hello, can I sell Digital Products and Physical Products and also have a subscription plan that includes all my digital products? Thanks
Thank you for your interest in our themes. This is not a theme suitable for digital products. Regards:VamTam
Hi… how much memory do I need for the theme? Is 512MB enough?
Hi there, if you don’t have third party plugins 256MB should be enough. Regards: VamTam
When will the theme be updated on elements.? Its still 9.2 version thr.
Hi there, the theme will be updated today. Thanks
Theme menu is broken after elementor updated. Thanks
Hi, we don’t provide support here. Please open a ticket – support.vamtam.com Regards: VamTam
