1003 comments found.
Hello, as a suggestion for the next update, please look into the adblock issue because the adblock window appears even when the adblock extension is disabled in the browser, causing false negatives. Please update that section of the product. Thank you.
Hi,
Thank you for your suggestion.
We will look into the ad-block issue and improve it in the next update.
Regards,
Hello. Why does your Ruby Newsletter pop only work on desktop and not mobile?
For the most efficient support, please submit a ticket using the link below and include a detailed description of the issue you’re experiencing. This will ensure our support team can assist you as effectively as possible.
Click here to get theme support
We look forward to assisting you.
Best regards,
Hi, looking for a them for a new project and we like https://pixwell.themeruby.com/rtl/ but is there also non rtl version?
Thanks
Hi,
Thank you for your interest in this theme.
Yes, this is the standard version (LTR) of the demo: https://pixwell.themeruby.com/tech
Please feel free to reach out if you have any questions, we’re happy to help!
Regards,
Hi, How to fix this in woocommerce: pixwell-child/woocommerce/emails/customer-completed-order.php version 9.8.0 is out of date. The core version is 9.9.0, pixwell-child/woocommerce/emails/customer-processing-order.php version 9.8.0 is out of date. The core version is 9.9.0,
Hi,
The outdated files come from your custom child theme. Please check the file pixwell-child/woocommerce/emails/customer-processing-order.php and update it to the latest version to match WooCommerce.
If you need further assistance, please don’t hesitate to reach out: Click here to get theme support
Regards,
Next Update ?
Thank you for your interest in our updates!
Our team is actively working on the next version. In the meantime, if you have any questions or run into issues, feel free to reach out to our support team anytime. We’re here to help!
Regards,
Can i make a different different menu on the left ? Can i customize the menu to add instead of just blogs or articles?
Hi,
Thank you for your interest in this theme.
Yes, you can edit the menu via Appearance > Menus and add the items you wish.
Let us know if you have any questions.
Regards,
Hi! Love this theme – it’s the best! I have a quick question: I used this theme on a website a year ago, but the domain was taken, so I used the theme for another site. Now I have the original domain back, and the theme is uploaded there (using the same purchase/license).
If I purchase a new license, will my current website (the one that needs the new license) be affected, or will it stay the same?
P.S. Please don’t crash my website
Hi,
The regular license covers only one end product. Since you are currently using the theme on two websites, you will need to purchase an additional license to comply with Envato’s license policy.
Thanks,
Hi Team, I have been using Pixwell for the last 4 years, I suppose, but I started to get a lower page speed score since I updated to the latest version in May. I can see a drop in PageSpeed matrices.
I am planning to move away, but I still have trust in Pixwell and am waiting for an update.
My website is https://www.bigtricks.in
i want to keep things very simple and use the least features can you suggest something to speed up the website and pages?
the one thing i does not like is the ruby composer some time it feels a drag, it would be better if we simply can remove ruby and just have 1 elementor or block because for handling ruby it must need some extra code which can make site slower.
Hi,
Thank you for reaching out!
Pixwell supports Elementor for most blocks, so you can create a simpler homepage using Elementor instead of Ruby Composer if needed.
Regarding speed, if you assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
I have 4 licenses of the beautiful Foxiz theme, what is the difference with Pixwell? Are they the same?
Thank you for your support! The key difference between Foxiz and Pixwell is the design and flexibility.
Foxiz was released more recently, so it’s built with more modern features and offers greater flexibility in terms of layout and customization. However, if you prefer the design of Pixwell and don’t require advanced customization, it’s still a solid choice.
Feel free to choose the one that best suits your needs. We’re happy to help if you have any questions!
Best regards,
HI, pl how i add “sign up” link to the webite? i want the users to be able to sign up in order to add a review. Where is the signup page? How to add in my account page the sign up functionality? Thanks!
Hi,
Thank you for reaching out!
If you want to set up login and registration on your website, we recommend using a third-party plugin. There are many available on WordPress.org that support this feature.
If you’re currently using WooCommerce, you can also set up login and registration through its built-in options, Pixwell supported layouts for them.
Let us know if you have any questions!
Regards,
Hi Pixwell Team,
I hope you’re doing well. I’m considering purchasing the Pixwell – Modern Magazine theme for my food and health website, but before I commit, I would like to explore the back‑end in depth. Unfortunately I couldn’t locate an active Admin Demo link.
Could you please provide me with temporary admin credentials (username and password) to your Pixwell demo site, or alternatively share a short video walkthrough of the key backend sections? Specifically, I’d like to test:
Theme Options panel and live Customizer settings
Widget areas for ad placements (before content, in‑content, sidebar, after content)
Integration with recipe plugins (e.g. WP Recipe Maker or Cooked)
Author Box and Review Box functionality for YMYL articles
Post and page layout builder or Gutenberg configurations
Having this access will ensure the theme fully meets my workflow requirements before I complete the purchase. Thank you for your assistance—I appreciate your time and look forward to testing Pixwell’s capabilities.
Best regards,
Hi,
Thank you for your interest in the Pixwell theme!
We currently don’t offer temporary admin access to the demo site, but Pixwell is designed to be highly intuitive and easy to use. If the design and listed features meet your needs, feel free to proceed with the purchase confidently.
Our support team is always here to help, if you need any assistance with setup or customization, we’ll be happy to assist you.
If you have any further questions about specific features or functionality, Let us know!
Best regards,
Hi, I know that my support has expired but please help me with this simple question because I couldn’t find it in theme options. how can I make the post thumbnail res in the “Pixwell – Content Grid 2” element clearer? when published, the frontend thumbnail result looks kinda blurry and not to the fullest res.
oh nevermind I followed the regenerating thumbnail plugin and solved it. thanks
Glad to hear the issue is fixed! Let us know if you have any questions.
Regards,
Hello! I am interested in potentially purchasing your theme for a client and I have a few questions regarding its features and customization options. Could you please provide some information on the following points?
1. Do the feeds ensure unique posts, without repetition across different feeds on the same page?
2. Is the theme AMP compatible? / Does the theme have an AMP version?
3. Does the theme offer multiple feed display formats/templates?
4. What post formats are available? At a minimum, I need video and standard post formats.
5. How is the single post layout configured? Is it done through elements (like a page builder), theme options, or both?
6. Does the theme support subtitles for headlines natively?
7. Which social sharing networks are integrated or supported?
8. Is there a featured author widget available?
9. Can I change the license between development and production environments during the production freely? And can I validate the same license accross subdomains simultaneously?
10. What’s the difference between Foxyz and Pixwell?
Thank you for your time and assistance.
Hi,
Thank you for reaching out!
1. Yes, Pixwell supports globally unique posts. When enabled, the theme will not query blocks that have already been queried.
2. Pixwell supports AMP. You can refer to this example: https://tf01.themeruby.com/seo/how-to-perform-an-seo-audit-step-by-step-guide/?amp=1
3 & 4. Yes, Pixwell supports gallery, video, and audio post formats.
5. Yes, the theme offers many post layouts for you to choose from.
6. Yes, it is supported.
7. Pixwell supports many social platforms for post sharing, including Facebook, X (formerly Twitter), and more.
8. No, it does not have a built-in author box. However, you can display author information using the standard Elementor image widget or a third-party plugin.
9. Yes, you can use the theme on both a production and staging site at the same time. However, please note that a single license is valid for one website only.
10. Foxiz is more flexible and includes more pre-designed templates compared to Pixwell.
Regards,
Unable to turn off the ‘Share on Twitter’ social share at the bottom of single posts?
Thank you for reaching out!
Could you please contact our support team and provide details of the issue along with your site login credentials? We will check it and help you resolve the issue.
Click here to get theme support
Regards,
Is there any chance to make Wide Slider responsive? I have an problem cause wide picture on mobile becomes a square…
Thank you for reaching out!
We’re not entirely sure which slider you’re referring to, but you can try adding the following code under Appearance > Customization > Additional CSS
@media (min-width: 1025px) {
[class*="slider-feat"] .rb-iwrap {
padding-bottom: 35%;
}
}
The 35% value represents the height-to-width ratio, and you can adjust it as needed.
Hope this helps! If you need further assistance, please reach out to the support team with more details so we can assist you better.
Click here to get theme support
Regards,
Its owl-slider, added with ruby composer
Yes, all slider and carouse blocks use owl-slider, have you try the code, we hope it this help.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards
Well this code didnt help but i will go to theme support. Thanks for reply.
Thank you 
Version 11.5 of Pixwell Core seems to cause major issues
Thank you for reaching out and sharing your feedback!
We sincerely apologize for any inconvenience. For assistance, please reach out to our support team and provide details about your issue. We’ll be happy to help.
Click here to get theme support
Regards
I really like the template! But my question is, are you planning to add an ‘Add Recipe’ button where users can upload recipes?
Thank you for your interest in this theme.
At this moment, Pixwell doesn’t have a built-in feature to support submitting recipes from the frontend, as this requires a complex editor panel.
We suggest using the dashboard and setting contributor author roles for users who can register and add their content to the website.
If not, you may need to explore a third-party plugin for this functionality.
We hope this information clarifies your concern. Let us know if you have any further questions, we’re happy to assist.
Regards,
Okay, I got it. Thank you for the info!
Thank you very much!
Hi! I installed woocommerce and i cant see “cart” icon and dont know how to enable it? https://loamagazine.us/shop/
Hi,
We have checked, and the icon appears correctly on our end: https://prnt.sc/dYNQXJPCrIdQ
Could you please recheck again? If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Please make sure you have active support with us and that you’re able to open a support ticket, We look forward to assisting you!
Regards,
On the product it appears normal but there is no icon on the top so people don’t know if they added product to cart or no… there is no message and top right corner when usually people are looking for „go to cart” is empty.
Thank you for your reply!
Could you please navigate to Header > Main Navigation > Mini Cart and check the settings to see if this resolves the problem?
If the issue persists, please reach out to support and provide the site login credentials along with a screenshot explaining the details of the issue you are facing. We will be happy to assist you.
Click here to get theme support
Best regards,
Thats it! You solved my problem! Thanks!
Glad you figured it out!
Regards,
Hello, I wanted to ask if there is a possibility to make the Pixwell – Slider (Boxed) autoplay. If not is there any other autoplay slider we can use? Thank you!
Thank you for reaching out!
Yes, this is possible. Please navigate to Theme Options > Theme Design > Slider Animation > Autoplay and turn it on.
If you need further assistance, please don’t hesitate to reach out:
Click here to get theme support
Regards,
Hello,
Im using your theme in one of my websites.
Suddenly the post queries are not working and in every section it says
No posts found. Please add more posts for this query. Meanwhile there are posts under this category.
You can see here https://kodeks.al/ .
This happened after I edited the first section on homepage. Anyone here can help me?
Hi,
This issue may be related to the new “Unique Post” feature, which prevents duplicate posts. To resolve it, please navigate to Theme Options > Theme Design > Unique Post and turn the feature off. You can view a guide here: https://prnt.sc/tRzMA0g3fzfh
If the issue persists, please contact the support and provide the problem blocks along with your site login credentials. This will allow us to investigate further and assist you in resolving the issue.
Click here to access theme support
Best regards,
