5384 comments found.
Hello, I am using the Alone theme with the Batura demo layout.
I would like to change the blue header colour, the header colour which displays when scrolling down the page.
Please can you tell how to change the header colour when scrolling?
Thanks.
Hi, Please edit the header with Elementor and change the background color of the sticky here. – https://prnt.sc/nfGFuaQEzbPP – https://prnt.sc/vdBpnPFUhh6a If the problem is not solved then please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Hello, I tried to import demo after reinstalling the theme but I don’t see the option to choose the demo I want (home-havsula ) I am trying to fix the feature right after the slider on the homepage but all I see are codes that not editable like they used to be. Sample code : vc_section 0=”“[vc_column 0=”“][vc_column_text ….. looks like a Visual composer code. Please advise on how to proceed. Thanks
Hi,
When you import the demo you will get all the home page of the demo packages. If you look at the page, you will see. Please see: https://prnt.sc/1jfongg
And if you want to use the home page as the main home page for your website, you can set it up here. Please see:
- https://prnt.sc/1jfoxa8
With the latest version of Theme, Theme uses Elementor’s Theme-builder to build layouts for header, footer and page. Please edit the header and footer here.
- https://prnt.sc/1iwgru4
And here is the online documentation of the Theme, please refer:
- http://docs.beplusthemes.com/Alone7/
Please set the header and footer for the entire website here. Similar footer settings
- https://prnt.sc/1qxc993
- https://prnt.sc/1qxcb93
If the problem is not solved then please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Hi!! I cannot register theme. the following issue “Something went wrong getting the purchase information: cURL Error 56: Recv failed: Connection reset by peer”. Please Help me.
Hi, We see your hosting is having cURL issues. please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Hello, I am in the process of reinstalling my theme but unable to register the purchase code. I keep getting this error “Invalid purchase code” Can you check on this? Thanks
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
I can’t create ticket because my support has expired. Can you just look into this. Reset something. Thanks
Hi, Contact us via the email below – sp.beplus@gmail.com.
Sent. Thanks
Hi does the template Alone include Elementor pro?
Hi, Yes. Theme Alone comes with Elementor pro.
Thank you, does it come with the “donate” plugin form?
Yes. Alone theme comes with Give Plugin which supports donation form.
Hi, I’ve purchased the template. Now, on the page ‘Envato settings,’ I’m getting an invalid purchase code error with my purchase code. How come?
Hi there – I want to create a single page website for a non-profit group encouraging new business members through a contact form. Do I need a regular or extended licence? Thank you
Hi, Yes. If you want to use Theme Alone then you have to buy a license for your website. Thanks.
Good evening, I’m having problems with the Alone theme, I recently purchased. In the customize section, I cannot change the colors of a palette, only choose one color for everything, nor the possibility to switch between the available headers of the preview. I’ve tried everything possible, the license is there, the theme is there, and demos have been imported, yet I can’t customize a thing.
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Hey, I want to deregister my theme:
I am using it for a page – BUt the website is not existend anymore. For some years now
Could you derigster it , so I can register it again. Thank you!
Hi, please contact us via the email below – sp.beplus@gmail.com.
I did now
Hi how can we transfer theme to new domain with deleting old site. Please let us know.
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Good morning, I just purchased your theme Alone – Charity Multipurpose Non-profit WordPress Theme, but I cannot activate the license of the theme on envato settings on my website, it says invalid purchase code
I verified the payment from my banking application it went well
Hi, We have discussed with you in the ticket. Please check ticket. Thanks
HI there Is there a hook to disable cron/cron-helper.php? I use the child theme. Many thanks!
Hi, please contact us via the email below – sp.beplus@gmail.com.
Hello – i purchased the theme and used the wrong domain. can it be changed?
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Como faço para editar o formulário de comentário do post? Gostaria também de saber como editar os ícones de share do post. O tema é bom, mas a página de posts do blog é muito limitado, a gente não consegue fazer nada de forma fácil.
Hi, please contact us via the email below – sp.beplus@gmail.com.
I am facing two issues after installing this theme on my website, https://mytribehomes.com/. The first issue is that in mobile mode, the page keeps refreshing automatically when I scroll down. Additionally, I am unable to edit anything in Elementor’s mobile mode. The second issue is related to the plugins I’m using: Advanced Custom Fields Pro, Elementor, and Elementor Pro. When I update these plugins to their latest versions, my website goes down and shows an error.
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
I am facing two issues after installing this theme on my website, https://mytribehomes.com/. The first issue is that in mobile mode, the page keeps refreshing automatically when I scroll down. Additionally, I am unable to edit anything in Elementor’s mobile mode. The second issue is related to the plugins I’m using: Advanced Custom Fields Pro, Elementor, and Elementor Pro. When I update these plugins to their latest versions, my website goes down and shows an error.
Hello team Bears Themes!
Thank you for the awesome theme. Can you please advise on how to change and assign the categories for the team members? Im trying to apply the proper filters to this page (https://centerforbirthjustice.org/our-team/) in addition to the “Community Engagement”, “Leadership”, and “Operations” ones I managed to edit. I’m also trying to add new categories. I assumed I would be able to assign them in the each members profile page on the right side where the “featured image” is but it isn’t an option.
Lastly, there’s a message that says “License Mismatch Your license key doesn’t match your current” But when I go to update the only option is to upgrade to Pro. How do I correct this?
Any help would be greatly appreciated. Deep thanks in advance.
Purchase code: 86a994d5-828a-41e5-b0a9-42d1780bd00c
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
We are trying to move the website to another server, but it says the theme is already active on another server. It’s for the same domain, but now we are loading it in a staging server for migrating content, and once done, we will be activating the website on the same domain.
The theme is currently active on www.nabkerala.org This is the staging server URL – https://darkseagreen-kudu-305730.hostingersite.com/
Purchase Code: 15019939 1af82884-1ad4-473e-84bb-4fd382361e1e
But we are unable to use the same purchase code as it says it’s invalid.
Do let me know how we can do this.
Hi, We have checked and found that you have previously used Theme then installed and completed your website on domain https://www.nabkerala.org/. If now you want to use Theme Alone on another domain, you must buy a new license for the new domain. Because according to Themeforest’s rules, a license can only be registered for one domain. Thanks.
I am unable to update the theme. I removed and reinstalled the latest version but unable to load the demo.
Please help look into this.
thanks.
Hi, Please download the latest version of Theme on theme forest and update your website. But we want to ask which version of Alone are you using?
I removed the old version, dowloaded and installed 7.7 but still unable to import demo.
I’m stuck on start backup site. Backkup database has been loading for hours. P.S the site is automatically backed up by the hosting company.
Unable to install plugins with error saying -
The plugin does not have a valid header. -
Downloading installation package from https://download.beplusthemes.com/bearsthemes-addons.zip… -
Download failed. Accepted
In the bit to troubleshoot on my own, I deregistered and tried to register the theme. I cant
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
I tried that, but it said my support has expired. So I wasn’t able to submit a ticket
Hi, According to Themeforest’s policy, when your support expires and you want new support, you must purchase a new support package and open a ticket here https://bearsthemes.ticksy.com/. Our support team will check and support you.
Hello. I applied Yutmaru theme. I’m not able to apply Yumaru to any of my style, header, footer, About Us, Contact Us and some more pages. Kindly help me in this.
Hi, please contact us via the email below – sp.beplus@gmail.com.
I have renewed the support to used the themes to new my domain albindia.org. I am not able to install the themes . please help me out
Hi, please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
Hi,
When you import the demo you will get all the home page of the demo packages. If you look at the page, you will see. Please see: https://prnt.sc/1jfongg
And if you want to use the home page as the main home page for your website, you can set it up here. Please see:
- https://prnt.sc/1jfoxa8
With the latest version of Theme, Theme uses Elementor’s Theme-builder to build layouts for header, footer and page. Please edit the header and footer here.
- https://prnt.sc/1iwgru4
And here is the online documentation of the Theme, please refer:
- http://docs.beplusthemes.com/Alone7/
Please set the header and footer for the entire website here. Similar footer settings If the issue is not resolved please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can help you there quickly! Thank you!
- https://prnt.sc/1qxc993
- https://prnt.sc/1qxcb93