12818 comments found.
Hi, my paid listings have all been deactivated in settings and in each listing type but when a customer tries to claim a listing they are directed to the paid packages, please advise what I am doing wrong.
Hi,
Open a ticket in helpdesk, if you have done so already we’re checking the tickets
The explore tab and search form is not working. Any known fix for this? It started after updating to the latest version. Before this was all working fine. When we click the events, jobs tab it doesn’t work in the explore listings page.
Hi,
Which theme version do you have? Update to MyListing 2.11.9
Anyone know what the average turnaround time is for support tickets? I saw a question on their support site stating that someone has been waiting more than 15 days for support. That is concerning.
Happily, I received support very quickly. So far, loving this theme!
Dear MyListing Team,
I hope you are doing well. I’m currently working on a project using a different listing theme to create a platform for educational service providers in Jordan, including schools, universities, colleges, and freelance teachers. etc…
I would like to request access to a demo of the admin dashboard to explore its features and assess its suitability for my project. Additionally, I have some custom requirements and would like to know if they can be implemented with MyListing:
Separate Categories in the Admin Menu:
Instead of adding all listings from the same section, I would like each type of provider (schools, universities, etc.) to have a separate menu item in the dashboard for easier management. Custom Filters for Each Category:
For schools: A filter based on the curriculum type they follow (e.g., IB, British, American, etc.). For universities: A filter based on their global ranking. Other custom filters specific to each type of educational provider. Would it be possible to achieve these customizations within MyListing, either through built-in options or custom development? I’d love to hear your thoughts on the best way to approach this.
Calendar and table views are on each listing page, which we can fill out when content is entered.
Looking forward to your response.
Best regards, Roaa
It’s disappointing that, according to customer support, customers can’t create and customize their own pricing plan pages. This seems like a basic feature, yet it’s more complicated than it should be. Locking the pricing step into the listing flow limits flexibility, which feels restrictive for a theme that promotes customization. Are there any workarounds or plans to improve this?
Hi,
That page can only be customized with css currently, we’ll reply in your ticket with more instructions
Hello, good morning, the image gallery has stopped working from the front end. When a user tries to upload images from the front end, they can’t. It worked in the previous version. I’ve deactivated all the plugins, and the error persists. How do I fix it? Thank you.
Hi,
Are there any errors showing?
I am trying to change the header/menu color on the homepage of my site. I have changed it in theme options>header. I have changed it in page settings>header in Elementor. I have tried to add custom CSS. It remains white instead of the darker color I’m trying to change it to. It seems every page except the home page correctly has the darker header/menu. Any ideas how to fix this?
Hi,
Open a ticket in our helpdesk
Hi, I’m looking into purchasing this theme. It has what I need, but could I have a monthly or yearly calendar view with events? That would be perfect.
Hi,
We don’t have that feature unfortunately
Hi, Since the last update the mobile version doesnt work anymore after the quickfix by changing the code in includes/assets.php the mobile version worked fine again but after an hour or so i get a 404 error on every single listing. Not sure if this is related to each other but it needs to be fixed. Thank you for the answer in advance.
Best regards, Frank
No longer support is needed. After some fighting with the cache it seems to be resolved now. However it is strange that it happened in the first place.
Hi,
Glad you figured it out, if you need more help use our helpdesk website
I installed a caching plugin and since then, analytics no longer shows visitors from Google and other search engines, as well as the same ads.
Something is probably blocking all this, can you help me?
check image pls .
https://ibb.co/Psv44pLHHi,
Press F12 in your keyboard and navigate to the “console” tab. Check if there are any errors showing there
This is what it shows me, please help me solve this problem 
Check image pls.
https://ibb.co/GvdkBGsNSend us an email from here: https://themeforest.net/user/27collective
Hi, is it possible to embed images into listings while keeping the same look and functionalities of the available galleries? I would like to embed images from other businesses before I actually get some traffic and before people start registering.. Thank you in advance!
Hi,
Do you want to embed the whole section of a website or how exactly do you want this to work?
Hi and thank you for responding. I want to embed the images into listings but it needs to show in a single listing (or even better to allow users to embed images into listings) but I want it to be shown in the way that the theme shows the images as if it’s directly uploaded on the website.
Here’s an example when I try to set up an “embedded gallery” on my test site: https://tvojdan.com/listing/mercedes-benz-a-200-cdi/Currently, when I (or any user) embeds an image (as in the example above) and when another user clicks on that image it loads differently than when I upload it directly.
Example 2 is of native gallery, and I want to keep these functionalities: https://tvojdan.com/listing/bmw-316-d-facelift/I must be missing some part of the code that is inserted into shortcode in order for this to work properly. For some reason, when a post has a “gallery slider” under “Single page > Cover style > Gallery slider” setting enabled it’s working, but I don’t want to use the gallery slider setting on my website.
Please help! 
Hi,
The reason why it’s not be working is because you need to also enqueue phosotwipe css and js to listing page
Add this in child-theme > functions.php
add_action( 'wp_enqueue_scripts', function() {
if ( is_singular( 'job_listing' ) ) {
wp_enqueue_script( 'mylisting-photoswipe' );
wp_dequeue_style( 'mylisting-photoswipe' );
}
}, 99 );
Since you have support please use our helpdesk website for other questions
Hi there, Error upon installing the latest theme version:
The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin Elementor (1/2)
Hi,
When did you download the theme? We have added a new update today which shouldn’t have any issues
When I install the theme I get the following error. There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Can you help with a solution?
Fatal error: Uncaught Error: Call to undefined function MyListing\is_account_page() in /home/toptanci/public_html/wp-content/themes/my-listing/includes/assets.php:754 Stack trace: #0 /home/toptanci/public_html/wp-includes/class-wp-hook.php(324): MyListing\Assets->dequeue_scripts(”) #1 /home/toptanci/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/toptanci/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/toptanci/public_html/wp-includes/script-loader.php(2104): do_action(‘wp_print_script…’) #4 /home/toptanci/public_html/wp-includes/class-wp-hook.php(324): print_head_scripts(”) #5 /home/toptanci/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #6 /home/toptanci/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /home/toptanci/public_html/wp-admin/customize.php(178): do_action(‘customize_contr…’) #8 {main} thrown in /home/toptanci/public_html/wp-content/themes/my-listing/includes/assets.php on line 754
Hi,
When did you download the theme? We have added a new update today which shouldn’t have any issues
Hello,
I’m having issues replacing the default package page. I already opened a ticket.
Hi,
We’ll check it shortly
It has now been 1 week since I posted my support question and still no answer.
We have replied in your ticket
With the new theme update, Google Social Login is no longer working. It used to work fine. How do I fix this?
Hi,
We have not changed anything regarding google social login. Open your browsers console and try to login again, check if there are any errors showing there
ok thanks
Hello, I have a question about your theme. Is this theme able to display a directory of people and info about them, and able to search for them or find them in a category? And can the site show this information without say ‘buy now’ or sales stuff? I just want to display the people, their info, a video etc. Thank you for your help!
Hi,
Yes it can be used for that. You would create a listing type for people, choose the fields you want to show in the add listing form and then display that information on listing page
Urgent: I updated to the latest version of the theme, and the mobile version isn’t working properly. The listings and search forms aren’t displayed. I’ve disabled all plugins and updated the database, but it still doesn’t work. Can you help me? Can you upload the previous version of the theme, since everything worked correctly with that version? My site is live, and I have a customer complaint. The website is guiaconsciente.com.
ok thanks
Is there a way to make bookmarks displayed as the preview cards?
Hi,
Open a ticket in helpdesk
I’ve installed the latest version 2.11.8 and the site gives an error saying that some template file is corrupt. Update it directly from the Envato template with regular license.
Upgrading from 2.9.9 to latest /// Cannot generate previews /// Cannot see listings. Tried changing to PHP 7.4 from 8.1. Dectivated all plugins except the needed.
No luck….
Solution that worked was changing from child theme to main theme. Then the update ran nicely.
Then most likely you have edited files in child-theme that are not compatible with the latest theme version. You would need to use the latest version of the files you have edited in child-theme and apply the changes to them
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