4647 comments found.
Hi, I would like to buy Ella Theme but I need to be sure that will suit what I need.
1. I will have approx. 10k products and I don`t want to make an online shop. Will be a huge catalogue website without cart and buy buttons. In V2.0 I see that shopify made things easyer and you can remove buy/ add to cart button. Will be the same in Ella theme? 2. Because I have so many products, I will have the navigations Products-in 2nd level will have around 14-17 submenus with around 20 to 30 sub-submenus each. Is it possible to do something like this with your theme? I need exactly like this where the category tab will be my Products tab, and need to have it on mobile version as well. https://new-ella-demo.myshopify.com/?fts=0 3. In the product detail page I need to have custom.liquid to add a table with all my SKu, Barcode and price for all variations. 4. I need it to be customizable to be able to add custom codes in header and footer.
If all the answers of those are YES, will be more than happy to go with your theme.
Kind Regards,
Chris
Hi Chris,
Thank you for your interest in our Ella theme. You can refer to your answers below:
Q1: Yes, you can hide the buy/add to cart buttons in the Ella theme.
Q2: Regarding the submenu, you can use the mega menu, as seen in the Ella theme demo. For the category tab, to ensure we fully understand your requirements and provide you with the most accurate answer, could you please share an image to help clarify your needs? However, based on what you’ve seen in the demo, you should be able to set it up similarly on your store.
Q3: SKU, barcode, and price for variants are already available. However, each SKU, barcode, and price for all variants won’t display at once. They will only show when a specific variant is selected here: https://prnt.sc/VnHNpFGQMCZd
Q4: Could you please provide more details on what exactly you’d like to customize? If you’re familiar with coding, we can guide you to the appropriate files where you can add your code.
If you have any further questions or need more clarification, feel free to reach out here: https://halosoft.ticksy.com/submit/#100019018 .
hi,
Sticky Header/ Menu is not smooth on product page. It has very annoying Jitter while scrolling down.
Secondly the thumbnails of the image does not show up from top left instead appearing in the middle left of the image, i can not see any option to make them appear on left top of the main image.
I have already opened a ticket with Live URLs of the issues for this. Earliest response is requested pls.
Hi there,
We’re just back in the office now, and our team is currently addressing tickets in order. Thank you so much for your patience, and please follow your ticket for our response.
how to add cart icon near add to cart button
Hi Friend,
Thank you so much for contacting us.
We would like to ask if you want to add it into the Product card or the Product page? We don’t have a setting to add it, but we will check in the code.
For technical requests, please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Where ever there is an add to cart button product page & product card
Thank you so much for your response.
For technical requests, please open a ticket at this link: https://halosoft.ticksy.com/ then we will help you check it.
Hi there,
Let us help you check it. For technical inquiries, please submit a ticket at our support system: https://halosoft.ticksy.com . Our team will check and get back to you soon.
Don’t forget to grant us login permission.
Thank you, and we look forward to assisting you!
Hi, I am unable to submit a ticket as my support has expired. I have already purchased ella 7 times in the past and don’t want to renew again just to get this small issue resolved.
Hi there,
In case your support period has expired, please select the category “Report Theme Bugs” here instead: https://prnt.sc/3lPRDTpvtfH7. We will check if it’s a bug and provide the appropriate solution.
Thank you!
Hello,
I am really liking this theme, it looks great! Love the flexibility and features I am seeing in the demo.
Quick question: if features are disabled would that help to improve page load performance?
While doing some testing with your demo I have noticed it’s not as quick as a Shopify Marketplace theme – but I think that is to be expected as this theme has many more features/code.
So, I’m just wondering if I were to disable/not use some features, would that help to increase page load speed? If it won’t help, do you have any tips on how I could achieve this with this theme?
Thank you for your time!
Hi there,
Thank you for loving our theme!
Regarding your question about page load speed: yes, disabling unused features can help to improve your page load performance. While our theme is optimized with lazy loading images from the beginning, there are several other factors that may impact the speed of your store, such as:
- Apps
- Third-party libraries and services
- Analytic libraries payment
- Theme code
- The number and size of images and videos zip
To further optimize speed, we recommend ensuring that you’re only using the sections and features that you need for your store. If there are any sections you’re not using, it’s best to not include them in your theme to reduce unnecessary load.
Here is for your reference: https://help.shopify.com/en/manual/online-store/os/store-speed/improving-speed
If you have any questions, feel free to reach out.
Thank you for the information!
Hello,
I have two questions:
1. How can I change the default limit for listings?
2. I would like to set the default sorting to “Available and New First” across the website. How can this be achieved?
Looking forward to your guidance.
Hi there,
Could you please clarify which type of listing you’re referring to? Product or Collection? This will help us assist you accordingly.
Also, for technical questions, please open a ticket at our support system: https://halosoft.ticksy.com Our team will guide you promptly! Thank you!
everywhere, like in product block and default collection list where all products are showing
Hi there,
Thank you for letting us know.
Our team has replied to you via your ticket: https://halosoft.ticksy.com/ticket/3834755/ . You can check it now.
Hello, do you support color gradients?
Hi there,
Thank you for reaching out,
Ella theme does support color gradients. You can read more about this feature in the Ella documentation here: https://halosoft.gitbook.io/ella-documentation/basic-configuration/online-store-2.0/color-gradient
If you have any questions, please feel free to reach out.
Is there anyway to change the text on the ‘Sold Out’ button on the product page when the item is out of stock please? Not sure which file this is in to edit.
Hi there,
Yes, you can change the text “Sold Out” button. Please go to Edit default theme content -> Search “products.product.sold_out” -> change text here:
https://prnt.sc/X7W8MBRj2Y5NHope this helps!
Very helpful, thank you 
You’re welcome. If you have any questions or need assistance, please feel free to submit a ticket at our support system: https://halosoft.ticksy.com/ . Our team will help you accordingly. Thank you!
Hello, I have to remove the after add to cart button checkout option of terms and conditions but after removing this checkout buy now button is also removed so suggest something other than place add to cart and buy now button both in product page only.
Hi there,
Thank you for reaching out. Currently, in Ella, there are settings that allow you to hide the “Terms and Conditions” and “Buy It Now” button without affecting the “Add to Cart” button:
- For Terms and Conditions, you can go to Theme Settings -> General -> Terms and Conditions and hide it here: https://prnt.sc/30DpQYmXoD_Y
- For the Buy It Now button, you can go to Product Information -> Buy Buttons and hide it here: https://prnt.sc/UK4uN2eDA9BF
If you want to remove only the Add to Cart button, please open a ticket in our support system here: https://halosoft.ticksy.com/ , and our technical team will check and help you accordingly.
Thank you!
Hello Also I have some issues regarding the product page on this if we add 2-3 quantities then after clicking on another variation, the subtotal amount is reflected on the page otherwise it reflects only 1 quantity price.
Can we have in the product card that option like if we use the quick add option, this option has to add variation but not show the price of the variation on this so if we change any liquid code then we have to add variation prices also on quick view option on the product card.
Also one more option in product page if we hover one image so its shows second image after hovering and after click it zoom out so both feature how to enable on template right sidebar.
Hi there,
Regarding your issue, please submit a ticket at our support system: https://halosoft.ticksy.com . Our technical team will check and assist you accordingly.
Don’t forget to grant us login permission. Thank you!
Hello,I have two questions for you:
I need to create for the first 6-7 months a shop with a catalog only mode (with no add to cart and checkout buttons/areas) Can I achieve this with your theme?
Can I customize the template of your theme components or access to the liquid files, css and js?
Hi there,
Thank you for reaching out!
Regarding your two questions:
1) Yes, you can hide the “Add to Cart” and “Checkout” buttons
- For Add To Cart button: https://prnt.sc/RBOD8IQmRKcJ
- For Check Out button: https://prnt.sc/m7GkhoFSwt3y
2) Yes, you can customize and access the liquid file: https://prnt.sc/_VLkqqP7zeVv
If you have any questions, feel free to reach out!
Hi
I newest ella download i did not find RTL folder or RTL theme does it works automatic as your RTL does not have any documentation ? just have one which says there there is a separate theme file for it and its not there
Hi there,
Thank you for reaching out,
To enable RTL layout, you can go to Theme settings -> Multiple Languages -> Layout right to left -> enable this option: https://prnt.sc/EbNLDHqsrStl
Also, you can follow the instructions here: https://halosoft.gitbook.io/ella-documentation/theme-settings/theme-language/how-to-set-up-multiple-languages
Hope this helps you.
I would like to know about this functionality – when someone does add to cart, page get automatically reloaded to checkout page. Is there any functionality in the theme where user can add multiple products from the same screen then there is a option to redirect to the checkout
Hi there, Thank you for reaching out, Currently, in Ella theme, there are only 3 options when you click “Add to Cart” ( https://prnt.sc/uwVZrJrwmYd2 ). If you would like to add multiple products then redirect to the checkout page, our theme does not currently support this functionality. If you have any questions, please feel free to reach out.
Are there any significant changes made from yesterday’s update?
Hi Friend,
Yes, we have updated the source to fix some issues with the theme. We will note it in the changelog so that you can follow.
Thank you so much.
Theme header menu getting updated to incorrect in the shopify navigation section i have different menu set but still theme is showing different menu after almost 5-10s . tried uploading the theme multiple time but same issue
Hi Friend,
We tested it on our demo and it works well. We would like to login your store to check. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant us login permission.
Thank you.
Thank you for your image. We will wait your ticket and help you check it.
will be able to create the ticket by tomorrow. Is there anything I can try to resolve this? please help
Hi Friend,
As we mentioned, because we tested on our demo and it works well, we need to login your store and then we will check the request for you.
01. You need to open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
02. Grant us login permission to login your store.
Thank you so much.
Hello,
I am working on some custom codes in the theme. I am still working on the Ella 5.1.0 theme. I know that my product info is loaded from snippets/product-template-grouped.liquid.
Now I need the template that calls that snippet. Can you indicate which template that is?
Hi there,
Regarding your request, we will need to log into your store to check and assist you further. Please open a ticket at our support system: https://halosoft.ticksy.com.
Don’t forget to grant login permission for us. Thank you so much.
I have been using Envato for over 15 years, and I have never encountered another company with such speed and attention. Since the first day, their services have amazed me.
Thank you so much for everything, you are wonderful.
I would also like to extend my thanks to Ms. Grace for her patience, speed, and services.
Thank you so much for your incredible feedback! It means a lot to us that our service has made such a positive impact. We’re also grateful for your kind words about Ms. Grace, she will be thrilled to know her efforts have been appreciated. Wishing you continued success in all that you do, and we’re always here for you whenever you need us!
Is there an issue with list-collections? I have successfully created additional collection templates and was able to customize them. However, when I created additional templates for list-collections, they are not showing up for me to customize.
Hi there,
Do you mean you want to create a template for the collection-list page, right? If so, currently, there is no option to create a template directly from the collection list in the dropdown. However, you can create a template for the collection list page by creating a template for a page.
You can go to Pages in the dropdown (https://prnt.sc/zUxgL6YyJsae) -> Create Template (https://prnt.sc/n-AhI8ON83Xr) -> Add the section “Collection List” (https://prnt.sc/sGav3kqR1d7b) and set up the page.
Hope this helps! If you have any questions, please submit a ticket via our support system: https://halosoft.ticksy.com/ . Our team will review and assist you accordingly. Thank you!
Hello, I need some help with my site. Can you please give me support. I can´t find where I can have a ticket support to solve my issues. Thank u. I´ll be attentive.
Hi there,
For support, please submit a ticket through our support system: https://halosoft.ticksy.com . Our team will review your request and assist you accordingly.
Thank you, and we look forward to assisting you!
Hi there sent an email to halothemes.team@gmail.com as the ticket won’t let me submit. Please check ASAP as it’s related to an iOS mobile bug issue with the menu and search.
Thanks.
Hi there,
We’re back in the office now and appreciate your patience.
We are currently checking your store and will get back to you soon with an update. Please keep in touch with us via email.
Hello team, do you provide a free trial period for your theme?
Hi there,
Thank you for your interest in our Ella theme.
Currently, we do not offer a trial program for Ella, as the Envato marketplace does not support trial tools. However, you can preview the theme before purchasing by visiting the link below: http://preview.themeforest.net/item/ella-responsive-shopify-template/full_screen_preview/9691007?_ga=2.203516624.1125186565.1678669429-2051096136.1650849302
And choose the homepage you want to preview here: https://prnt.sc/q7NP361uT5v3
Ella has 30+ homepage layouts available and will have +20 homepages will be released in the future. Multiple layouts and theme sections allow you to create a unique theme that suits your vision. Ella is fully compatible with Shopify OS 2.0 which was built from Dawn theme, and offers the maximum customizability.
To gain a clear understanding of our theme’s functionality and suitability for your needs, we recommend exploring our comprehensive theme documentation here: https://halosoft.gitbook.io/ella-documentation
Feel free to reach out if you have any further questions.
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