54 comments found.
Hi, please help me. I used the “Services” section on my site with the related subpages, of course I customized the texts in my language. The problem is the following: in the desktop version everything works normally while in the mobile version the items in the service submenu are not visible. the site is www.gdbsrl.com Thanks I await information
Hi! Thanks for the purchase. Please send this information by email or create a ticket in our support system for better support – https://artureanec.ticksy.com
Hi, I followed the normal procedures for creating a submenu, I believe that the error encountered does not require me to activate paid assistance, but that it is a theme error or a bug, I kindly ask you to check. If you need I can send you the admin access to the website
Hi! Please send access by email. And provide what you need. Thanks!
on which email address??
Puchased this theme, but when i go to registar using purchase code, it says it is invalid theme. Please advise.
Hi! Thanks for the purchase. We received your ticket. And we will answer as soon as possible.
Hello, i’m having some issue with TransX Plugin in my site, if i enabled it my site stop work, can you help me? plugin version: Version 1.1
Hi! Please update the theme. Our current version is 1.4. Thanks!
Hi, I want to create a parcel shipping management / tracking web site Does your theme provide these options :
1-Creating data packages and details
2- Add an email client account
3-Tracking code automatically generated or imported/manually created
4-List select shipping status (creation )
5-Possibility of integrating an SMS system
Thanks
Hi! Sorry theme doesn’t provide such functionalities. You need add code and use special plugins for it. Thanks!
Hi. I want to optimize my website speed can I use litespeed cache for this? or any other free cache plugin you recommend?
Hi! You can use WPRocket and CDN. Thanks!
Thanks for fast reply. Any free alternatives to WPRocket? i have another question . Since, my website is in two languages how can i change the text on the header button “get a qoute” and change the href element for that language? Because i want to have two different link in each of my language
Hi! Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Hi, I know my support has expired but this is not a support could you please share your wp rocket settings as when I turn on javascipt deffered option then page speed starts giving error, and also the mobile page speed never goes up more then 65 with wp rocket. So could you please share the recommended settings for the theme to make it better. And other problem is the header of the theme is giving
Aşama LCP yüzdesi Zamanlama TTFB 9% 600 msn Yükleme Gecikmesi 33% 2.120 msn Yükleme Süresi 4% 220 msn Oluşturma Gecikmesi 54% 3.430 msn on page speed score. How can I prevent having this problem?my website is yanginguvenliksistemleri.com
Hi! Sorry for the late reply. Please send me email. Thanks!
sent you an email through your profile on themeforest
We answered. Thanks!
I am working for the speed optimization of a web page with your theme used. The hosting is a litespeed web server, but when I install the Litespeed and turn on the guest optimizaiton, I think there is a conflict starts with theme as after that google page insights score gets missing. So which cache plugin or plugins you definitely advice to use with your theme as now the page speed score is too low on mobile and desktop. And the first content layout is been caused because of the theme header.
Hi! We use WP Rocket – https://wp-rocket.me Thanks!
Hello, I have a question about the timeline widget/element for the elementor plugin. How to modify the code so it shows arrows on the side for easier navigation?
Hi! Sorry for the late reply. We answered in support system. Thanks!
I bought TransX, but I’m unable to analyze my website on Gtmetrix and Google Insights. Every time I try, I get the error message “First Contentful Paint Error! (NO_FCP).” However, when I deactivate the theme, I’m able to conduct the analysis without any issues. Unfortunately, since my license has expired, I’m unable to submit a support ticket.
Hi! Please send questions by email. Thanks!
Thank you, I have sent an email.
Answered!
Hello, you recently had a discount, is it still available or is it no longer available? Maybe you can make an exception?
Hi! Sorry but we can’t set discount now because ThemeForest does it once a month. Next discount will be next month after 10 March. Thanks!
Please respond to support ticket #9009, thank you!
Hi! Sorry for the long delay in replying. We are trying to find a solution to your problem long time. In our theme everything works fine. We will answer you as soon as possible. Thank you for your patience!
Has lost the icon background image (https://demo.artureanec.com/themes/transx/wp-content/uploads/2021/04/contact_background.png) on the Contact Us widget. Could you fix it?
Hi! Thanks for the purchase please provide more details about problem by email. Send screenshots etc. Link doesn’t work for us. Thanks!
I already fix it. Your reading comprehension and checking skills are so bad. Yep, the link does not work, and that’s the link on your demo.
I told you about the issue on the “Contact Us Widget” and attached your broken link (icon background).
You’ve still not double-checked the demo. Now, you told me: “link doesn’t work for you” (that is your link, not my link), and require me “to attach a screenshot or provide more details about the problem”? Is it can be more details, huh?
One work, but you required me to do it twice, and you didn’t do anything. Fantastic performance!
By the way, here is a screenshot for your requirements: https://prnt.sc/TDc6v10wxq8x
THANK YOU FOR YOUR CONSIDERATION.
Sorry for the misunderstanding! We have fixed this issue. Thanks for help!
Pre-purchase question
It is compatible with Wordpress 6.2.?
Hi! Yes, it is. Thanks!
hello…
THere is Wordpress software 6.2 still you have older version.. is your theme regularly update the theme?
Hi! Yes, it is. Thanks!
ok thanks..
You are welcome!
Hello again!...
I need to add top bar and to be this menu style as default;
https://demo.artureanec.com/themes/transx-new/home-warehouse/How can enable the top bar and to set this menu style as default?
Hi! Thanks for the purchase. Please create a ticket in our support system – https://support.artureanec.com
Hello, Is it possible to add different image for “mobile” slider?
Hi! If you want to have other image in slider on mobile, you have to make a second slider, add necessary pictures to it and show it only on mobile. And hide the main slider. You can do it with the help of “Responsive” tools in Elementor https://prnt.sc/Vkr_SjYLu2xM Thanks!
Hello, I have bought the theme but my support expired. I just want to be able to have a different text for my Header Button Text and Link when switching the site language. I am using polylang plugin. I have tried with loco translate but I could not find this option.Thank you! Regards!
Hi! Thanks for the purchase. Please send us this questions by email for better support. Thanks!
Hi, how can I make the logo mobile responsive? Right now is clipped on the right side.
Hi! Thanks for the purchase. Plese create ticket in our support system https://support.artureanec.com/ for better support. Thanks!
Hello we have a slight problem when going to appearance/widgets and wanting to change the content on the widgets we get this warnings:
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
The “transx_socials_widget” block was affected by errors and may not function properly. Check the developer tools for more details.
The “tag_cloud” block was affected by errors and may not function properly. Check the developer tools for more details.
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
The “custom_html” block was affected by errors and may not function properly. Check the developer tools for more details.
Hi! Thanks for the purchase. Please send this questions by our support system – https://support.artureanec.com/
Hi, just purchased this product, but where do we get the template to mimic the demo? I also sent a support ticket. It would be great if there was a FAQ or repo!
Hi! Thanks for the purchase. Please read documentation how to work with theme – http://demo.artureanec.com/documentation/TransX/index.html
Hello,
Is this theme compatible with PHP 8 ?
Yes, it is. Thanks!
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