315 comments found.
i am interested in Merto – Multipurpose WooCommerce WordPress Theme
and i want to know is licence available for single website or i can use it on multiple site
Hi Vlvidkart,
Thank you for being interested in our Merto theme!
Each license is only used for one website. For more information, please read themeforest’s policy https://themeforest.net/licenses/terms/regular
Have a nice day!
Image not visible on product description page.
Hi ndinfotech,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I cant import the homepages design in my wordpress
Hi shahids17,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
i want to make my website with new zealand language, is that is available with this theme ?
Hi bloomfave,
You can use the Loco Translate plugin. For information, please watch the video at the link https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=12
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
merhaba yüklediğimde sadece 1 adet ema çıkıyor sebebi ne
Hi furkansungur37,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, why im getting an error that theme not installed, its saying theme installed failed, please help me in this
Hi kunalsalekardomains101,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Not able to edit the theme pages using WPBakery or Elementor. All edit page link opens in Wordpress editor with code and not UI interface to edit the page
Hi spaemanhawk,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
show CORS Policys error showing in theme, please help me.
Hi studiothoughtkart,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Bonjour,
Sur mon site, j’ai configuré une option de livraison gratuite à partir de 80€ d’achats. Cependant, je rencontre un problème. Lorsque le panier ne contient pas suffisamment d’articles pour atteindre 80€, le message suivant s’affiche : “Ajoutez X€ au panier et bénéficiez de la livraison gratuite”. Mais dès que le montant atteint 80€, le message change pour “Ajoutez -X€ au panier et bénéficiez de la livraison gratuite”, ce qui est incorrect.
Pouvez-vous m’aider à résoudre ce problème afin que le message affiche correctement la livraison gratuite lorsque le montant requis est atteint, sans mentionner un montant négatif ?
Merci d’avance pour votre aide.
Hi ahmadi67000,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Demo content import failed
Hi gaven1,
We replied and supported to this problem in your ticket. Please recheck it.
Best regards,
I purchase this theme, merto-multipurpose-woocommerce-wordpress-theme, after download this theme i can’t see any template plugin options,
Hi graphifyinfotech,
Have you installed and imported the demo content of the Merto theme? If not, please read the document at the link https://docs.theme-sky.com/merto/#installation or watch the video at the link https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi, Please the themes isn’t working has seen on the demo preview
Hi Acasinnovations,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
I have sent the theme support ticket
Hi Acasinnovations,
We replied to your ticket. Please recheck it.
Aslo, please don’t spam the ticket. We see you create 2 tickets with the same content.
Best regards,
Hi Please my ticket hasn’t be attended to you guy has poor services. I bought this theme since January till now i can’t used it. I have sent support ticket twice yet nothing has be done.
Themeforest should remove this them because isn’t working. Everyone that bought has one complain of the other.
I CAN’T NEVER NEVER RECOMMEND THIS THEMES FOR SOMONE TO BUY
I AM NOT HAPPY WITH YOU GUY AT ALL BAD THEMES
Hi Acasinnovations,
Regarding to your problem:
- We have answered your 2 tickets and have a step guide so you can solve your problem. We don't know if you know or not or you don't see our feedback in 2 tickets.- The fact that you reflect we do not support is incorrect. This is an unfair thing for us- Now, everything works well. Please clear caches and recheck your ticket ( and your site )If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Issue with Auto-Update in Shopping Cart
Hi Team,
In the shopping cart section of the theme, when increasing the product quantity using the ”+” button, the price does not update automatically. Instead, we have to manually click “UPDATE CART” for the changes to reflect.
Could you please enable auto-update functionality so that the price updates dynamically when the product quantity is increased?
Thanks!
Hi iamalexramaiah,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Issue with Product Size Not Displaying on Product Detail Page
Hi Team,
I have added product sizes under Attributes in the Electronics theme, but they are not appearing on the product detail page. Could you please advise or help resolve this issue?
Also I have selected “Variable Product” in “Product Data” section but result is “This product is currently out of stock and unavailable.” in details page. please give solution for this
Thanks
Hi iamalexramaiah,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
How can i add in the Brands or category slider on the shop page above the products
Hi suhailrawat,
You go to Theme Options > Shop/Product Category > Top Product Categories ( Top Product Brands ) > turn them on.
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
Hi how could i edit the 360 view movement like extend it to 5 sec or 8 sec
Hi mark19890512,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hi, You didn’t mention anywhere that the theme requires Redux Framework Plugin for full functionality. Also we need to install ThemeSky plugin additionally for some features, I’ve noticed that the theme made my website extremely slow.
Theme updates are very delayed. There’s no option to sort products in Mobile Phone.
Hi nutriarasupplements,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you.
Have a nice day!
Hey im getting errors saying wordpress template out of date. How do i fix this?
Hi grantmac2007,
Please downgrade the WooCommerce to 9.6.1 and don’t update the WooCommerce 9.7.x until we check and update the Merto theme latest version
Now, the Merto theme version is 1.0.9 and it only compatible with WooCommerce 9.6.1
Version 1.0.9 - 07 Feb 2025 - Update: Slider Revolution 6.7.28 - Tweak: compatible with Elementor 3.27.3 - Tweak: compatible with WooCommerce 9.6.1
Best regards,
how do you change the selected header logo. the logo is changed from the theme customization but only shows on mobile view
Hi suhailrawat,
To change the logo, please read the document at the link https://docs.theme-sky.com/merto/#adding-the-logo
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
hello how to import demo data?
Hi Aktywnymaz,
To install and import the demo content of the Merto theme, please read the document at the link https://docs.theme-sky.com/merto/#installation or watch the video at the link https://www.youtube.com/watch?v=Cw6j6V5SMjU&list=PLbyF_EROfxJSQfyxdWugCXLxModgU5hmG&index=1
If you need further assistance, please feel free to open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you.
Have a nice day!
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