162 comments found.
Hello team! Unfortunately I made a mistake with the purchase of the product from your profile. I needed another item and now I want a refund. Tell me how can I do this?
content won’t load on pages. Even updated to elementor pro.
Hello raj275,
Apologies for the inconvenience. I understand how frustrating this must be. Please send your website admin login details via our profile page form ( https://themeforest.net/user/softwebmedia ), and we’ll check the issue for you as soon as possible.
Thank you.
Mobile menu just disappeared or was never on the theme, can you assist please:
We got that to work now, but now none of the content is showing on the homepage or inner pages
Hello raj275,
Apologies for the inconvenience. I understand how frustrating this must be. Please send your website admin login details via our profile page form ( https://themeforest.net/user/softwebmedia ), and we’ll check the issue for you as soon as possible.
Thank you.
Hi again! Many thanks for your wonderful support so far. I have another question. I am wondering if there is a way to integrate text into tab panel of the theme’s tabs. It seems the panels can only hold an image. I am now intermediately using an image with text which is not ideal for SEO. Please check the ‘services’ section for details on page-one.co.ke for clarifications. Many thanks!
Hi Keks,
Thank you for your kind words! The theme’s tab panel is designed to hold images only, so adding text directly is not possible. However, you can achieve a similar effect using the Elementor Accordion widget, which supports text content.
You can check it here: https://elementor.com/help/accordion-widget/
Thank you.
Hello I want to buy your template, but I do not want to update it every time, so can you remove auto update code from the template and then send to me , the website template
Hello swachhdewas,
Thank you for reaching out. The theme does not have an auto-update feature by default. You can choose to update it manually or use the “Envato Market” plugin for automatic updates.
Note: Regular updates are essential to ensure compatibility with the latest WordPress version and supported plugins.
Thank you.
Hi, okay so I have three problems. 1) how can the picture hold the round edges, because when I add my photo, it jus just looks like a regular 2) my contact page keeps crashing and I can’t view it now 3) one page is not keeping its structure, its just putting everything in a list
Please help
Dear lyricsymone42,
Thank you for reaching out, and we’re sorry for the issues you’re experiencing. Please see our suggestions below:
1. Rounded Image Edges:
To achieve rounded corners, please use the image border radius option. If you can let us know which widget or section you’re working with, we can provide more detailed guidance.
2. Contact Page Crashing:
We recommend checking the contact form settings. To investigate this further, please share your website admin login details via our profile page form. ( https://themeforest.net/user/softwebmedia )
3. Page Structure Issue:
For the page displaying content in a list format, we need to review the settings. Kindly include the specific page details when providing your login credentials.
Thank you.
great
Hello, I have purchased the StudioFifty theme, and I’m experiencing an issue. When I’m building a page, I can see all the theme sections perfectly. I change the text and photos, but when I publish, they no longer appear. I’ve tested this in multiple browsers, and the issue persists. I have to recreate all the modules from scratch for them to be visible, which takes a lot of time. What could be causing this? How can I fix it? Thank you very much. Mara
Purchase code: 3d7a1ab2-d323-4148-9898-3d065ec47476 – 6 Mar 2025
Hello Mara,
Sorry for the trouble you’re facing. This issue might be related to caching or a configuration setting. To debug it further, please share your WordPress admin login details via our profile page contact form. We’ll check and help you resolve it as soon as possible ( https://themeforest.net/user/softwebmedia ).
Thank you.
Hi. I recently purchased your theme and have been generally pleased with its design and functionality. However, I encountered a serious issue when trying to integrate a multilingual plugin Polylang (is not included with the theme but works perfectly on its own).
The problem is that as soon as the plugin is activated, the header and footer disappear from all pages. It seems that these elements are scripted in a way that prevents them from being recognized by the plugin. Given that multilingual support is essential for our website, I need assistance in resolving this issue.
Could you please provide guidance on how to adjust the theme so that it correctly recognizes the header and footer when Polylang is active? If any specific modifications are required in the theme’s structure or scripts, I would appreciate detailed instructions.
Looking forward to your prompt response.
Best regards)
Hello arkadiigramm,
Thank you for choosing our theme.
1. Please install and activate the “Add Polylang Support for Customizer” plugin ( https://wordpress.org/plugins/add-polylang-support-for-customizer/ ). This will allow you to add custom sections, such as headers and footers, for your second language.
2. Please make sure to select all custom post types under Languages > Settings > Custom Post Types and Taxonomies to ensure proper multilingual functionality. ( https://paste.pics/T1A56 )
You will need to create headers, footers, and off-canvas menus for each of the three languages, and then set them in the Customizer. Please refer to the video tutorials for the Polylang plugin for guidance.
YouTube Videos: https://www.youtube.com/results?search_query=polylang+plugin+wordpress
Example to convert page in multi-language: https://www.youtube.com/watch?v=44W7aPdB128
Thank you.
Hi, thanks again for your swift support! I’m having a hard time trying to assign a different header to my portfolio items. How do I go about assigning a new header to posts and portfolio items without Elementor Pro.
Hi Keks,
You can use the Theme Options – “Header” section to set a specific header for each page/post. ( https://paste.pics/T0VRN )
Go to Admin > Sections > Add New Section, then select “Header” from the “Section Type” dropdown and create the header as per your choice.
Documentation: https://premiumthemes.in/docs/studio-fifty/#default-header
Thank you.
Thanks a million for your amazing response time and support!! I was looking for the theme options under the main menu..
Hi there,
I would like to add videos or YouTube video links instead of images on the portfolio page. Alternatively, when clicking a button, it should open a new page with my YouTube link. Is this possible? Please help.
Hi Tapesh,
You can use the theme’s “Video” widget, which offers multiple options to display YouTube videos. To create a portfolio-style layout, use an “Elementor container” with a three-column “flexbox” or “grid” layout and add the “Video” widget. ( https://paste.pics/T0B24 )
If you want to open an external page, such as a YouTube video or another website, use the “external link” option in the “portfolio single page”. You can also create a new category, such as “Video,” and display all portfolio items under that category with external links to the respective videos. ( https://paste.pics/edit/T0B1H )
Thank you.
Hi There Kindly help me to setup contact form and new latter . i tried but all the time it shoes the error -There was an error trying to send your message. Please try again later.
I also install WP Mail SMTP pluing but not able to send messages ,kindly send some documentation or video to follow
Hi Tapesh,
If you’re seeing the error “There was an error trying to send your message. Please try again later.”, it means emails are not being sent. Since Contact Form 7 and WP Mail SMTP are third-party plugins, the issue is usually related to SMTP settings or server restrictions.
Please try these steps:
1. Check SMTP Settings – Go to WP Mail General > Other SMTP and ensure all details (SMTP server, port, username, password) are correct.
2. Send a Test Email – Under WP Mail SMTP > Tools > Email Test, try sending a test email. If it fails, the issue is likely with the email configuration.
3. Use a Different SMTP Provider – Services like Gmail SMTP, SendGrid, or Mailgun often work better than default hosting mail servers.
4. Check Hosting Email Settings – Some hosting providers block outgoing emails or require specific email configurations.
5. Verify DNS Records – If using a custom email domain, ensure SPF/DKIM records are correctly set.
Since this is related to email delivery and server settings, we have a limited scope in troubleshooting. If the issue persists, we recommend reaching out to your hosting provider, as they can check and fix any server-side email restrictions.
Thank you.
Hello, could you please tell me why the main menu of my website www.coldbloodedstudio.co.uk is not changing to a mobile menu? It is showing the desktop menu which looks a mess. I cannot find the setting to change this.
Thank you
Hello Gary765,
Thank you for choosing our theme.
The theme uses an advanced menu system with Elementor. The Horizontal Menu is designed for large screens (desktop), while the Vertical Menu widget is for mobile devices and is placed in the Off-Canvas section, as shown in the demo.
To ensure the mobile menu displays correctly, use the responsive settings for Off-Canvas so it appears only on tablets and mobile devices. You can also import the demo site header and adjust the Off-Canvas settings to hide it on desktops and show it on mobile.
Responsive settings: https://premiumthemes.in/docs/studio-fifty/#header-responsive-settings
Off canvas: https://premiumthemes.in/docs/common/panels/index.html#off-canvas
Thank you.
I simply cannot get this to work. I just need a hamburger icon with dropdown menu or similar. Please help. I need it working urgently.
I sort of have it working apart from the menu cant be seen so i cant click it, how do i change the menu hamburger symbol colour?
I now have it working.
Great to hear it’s working! Let us know if you need further assistance.
Hi, I have just started using your template. Congratulations on such a well-done design. I have tried to copy the thumbnail slider from the thumbnail slider page into my home page. It works well except for the cursor. It moves up and down the page beyond the thumbnail slider section. What can I do to restrict it to the section? Thanks in advance for your support!
Hi Keks,
Thank you for your kind words and for choosing our theme!
The mouse-over cursor should stay within the center arrow location, as seen in the preview site ( https://paste.pics/SYQEO ). If it’s extending beyond this, please share your website URL so we can check and provide a solution.
Thank you.
Thanks so much for your swift reply. This is my temporary URL https://karing19.sg-host.com/welcome-to-page-one-nairobi/ . Also, on mobile the cursor doesn’t show up until you tap the screen. It should be there immediately when you reach the section. Thanks in advance for your support and I look forward to hearing from you!
Hi Keks,
It is displaying correctly, just like in the demo. The cursor appears based on the center arrow’s position and remains visible until the arrow reaches the image border. This behavior is a default browser cursor feature, so it cannot be hidden. You can check other online custom cursor examples here: https://verpex.com/blog/website-tips/creating-a-custom-cursor-using-css
On mobile, browsers use touch interactions instead of hover effects. Since the slider’s cursor appears on hover, it will only display when you touch the large slider image.
Thank you.
Hi after installing the theme i get lots of error in console everything gets appended by /// in the theme and the theme is not loading. please help me what to do?
Hi ashwanth115,
Sorry for the inconvenience. It looks like the demo content wasn’t imported properly. Please check if your server meets the minimum requirements to run the theme smoothly with Elementor by going to Admin > Theme Panel > Theme Dashboard > System Information. If everything is fine, please share your website admin login details via our profile page form ( https://themeforest.net/user/softwebmedia ) so we can check and debug the issue.
Thank you.
Hi on going to contact page i get critical error on wordpress
Hi ashwanth115,,
We’ve sent you an email regarding resetting the website and re-importing the demo content to fix the issue. Please check your inbox.
Thank you.
hey buddy i am using the studiofifty theme roghtnow, i want to know how to take off that pop up thing on contact page?
Hi cheerio6202,
Thank you for choosing our theme. You can remove the popup feature by deleting the popup widget from the Contact Us page. Edit the Contact page in Elementor, click on the popup icon, right-click, and click on “Delete”( https://paste.pics/STSV5 ).
Thank you.
i purchased the studio fifty theme and wanted to stylize my page similar to the interactive project page. how can I get that layout?
Hello gtrr321103,
Thank you for choosing our theme! The interactive projects layout is achieved using the Background Switcher widget. You can import the one-click demo content to get the same structure and then customize it with your content. Please refer to this tutorial for step-by-step guidance: https://premiumthemes.in/docs/studio-fifty/#2-theme-installation
Background Switcher Widget: https://paste.pics/edit/SXJRX
Thank you.
Installing theme from uploaded file: themeforest-izUiFKBY-studiofifty-creative-agency-and-portfolio-wordpress-theme.zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed. Kindly help on this
Hello Tapesh,
Thank you for choosing our theme!
Kindly extract the main downloaded zip file (StudioFifty-v1.0.2.zip) and upload only the studio-fifty.zip” file.
Documentation : https://premiumthemes.in/docs/studio-fifty/#2-theme-installation
Related article : https://help.market.envato.com/hc/en-us/articles/202821510
After installing the theme, please check your server settings under Admin > Theme Panel > Theme Dashboard > System Information to ensure compatibility.
Thank you!
Hello, I have purcheased the theme and installed it on my one.com account. Apparently there is an issue with this variable. I have tried to insert a code on the .htaccess file but it is not owrking and I get 500 error. Is there a way I can solve the problem?
Max Input Time60
The current value is insufficient to properly support the theme. Please adjust this value to 1000 in order to meet the theme requirements.
Hello Sitisocial,
Thank you for choosing our theme. The ‘Max Input Time’ value of 60 is insufficient for proper theme functionality. It should be increased to 1000 for smooth operation with the latest WordPress version and Elementor.
Since modifying .htaccess resulted in a 500 error, please share your website admin and FTP login details ( via our profile page contact form https://themeforest.net/user/softwebmedia ) so we can check the server settings and resolve the demo import issue.
Thank you.
I’m experiencing an issue with the basic parallax effect on mobile devices, such as the iPhone 14 Pro. The effect updates very slowly while scrolling and feels extremely laggy / broken. You can see the issue in the third section with the testimonials on this page: momarketing.de/objektgestaltung
Is there a fix for this? I’d really appreciate your help! Thank you!
Hello eintrachtmanu,
Thank you for choosing our theme.
We’re sorry for the inconvenience. The parallax effect is disabled by default on mobile for performance reasons, but we will check this further. A fix will be included in the next theme update soon.
Thank you.
Its not disabled – its lagging. When is an update planned? Thanks.
Hello eintrachtmanu,
Mobile browsers do not fully support the parallax effect like desktops, which can cause lagging or flickering issues. In the next update, we will disable it on mobile to ensure smoother performance. This update is expected next week.
Thank you.
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