12632 comments found.
Hello and good day. We are unable to update the theme from version 7.6.
We have purchased a new license because old developer license expired.
However, downloading new zip file does not install.
Says “The package could not be installed.
The theme is missing the style.css stylesheet.”. I can not access your support either. Can not find a way to contact support.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Subject: Bug Report: WoodMart Header Issues When Using Gutenberg (Without Elementor)
Dear WoodMart Support Team,
I would like to report a potential bug I’ve encountered in the WoodMart theme. The issue affects the header functionality, but it specifically occurs only when the theme is used with the Gutenberg editor (and Elementor is not active).
Problem Description:
When WoodMart is active and Elementor is not active (i.e., the standard WordPress/Gutenberg editor is in use), the following problems occur in the header:
Sticky Header: The sticky header feature is disabled and does not function when scrolling.
Search Button/Icon: The search button (or icon) in the header does not respond to clicks.
URL Behavior: When clicking certain header elements (like the search icon), only a # symbol is appended to the current URL (e.g., yourdomain.com/#), but the expected action (like opening the search overlay/field) does not occur.
Important Observation / Workaround:
As soon as I install and activate the Elementor plugin, all the header functions mentioned above (sticky header, search, etc.) start working correctly and immediately.
If I then deactivate Elementor again, the issues return instantly.
Reproducibility:
I have been able to consistently reproduce this behavior:
On a completely fresh WordPress installation with only WoodMart (and its required core plugin) activated.
On my local development environment.
I have followed all installation and configuration instructions as per your documentation.
Summary of Trigger:
The error appears to be specifically linked to the combination of WoodMart + Gutenberg (without Elementor). The fact that activating Elementor fixes the problem suggests that perhaps certain JavaScript functions or dependencies required by the header are not loading or executing correctly when Elementor is not active.
Request for Investigation:
Could you please investigate this behavior and confirm whether it is a bug? Having a fully functional header without requiring Elementor to be installed is important for my project.
Thank you for your assistance!
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi, when can we expect a new update for theme? I won’t say I’m waiting for something and maybe it will be
Hello,
We release our major updates every 3-4 months. As for the update with bug fixes and minor improvements, it will be released very soon.
Kind Regards
many of the photos have disappear on the website front page and elsewhere perhaps.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Why is it that when I set up the theme, the color is always out of order, and I can’t actually see the number of my purchases when I’m on the single page of a product, please help me to see if my site is ok?https://oemminer.com/product/bitcoin-miner-s21-xp-hyd-473th-s-sha-256-asic-ultra-efficient-cryptocurrency-mining-rig/
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Is it possible to make shop pages / category pages, full screen size?
Hello,
Yes, you can configure your website container size in Theme Settings. If you have any difficulties, please create a topic on our support forum and we will help you.
Kind Regards
this theme is compatible with WCFM plugin? If so, why is Sold by not displayed on the product page?
Hello,
Yes, our theme is fully compatible with this plugin. As for the “Sold by”, please create a topic on our support forum and our specialists will help you.
Kind Regards
Hi I just want to make you aware of a WP Bakery issue. Not sure it this is within WP Bakery itself or if there is a clash with the theme and WP Bakery. If you use front end and change the title text in Section Title the title isnt visible whrn you press save. You can only see the title again after pressing update and go out from the edit mode. Then the changed text is all of a sudden visible.
This makes it abit hard to work in as you dont see your changes until you save, update and leave edit mode.
Hello,
Thank you for contacting us. We just tested this on our end and it works without any problems. Can you send us a video so we can see what is wrong?
Kind Regards
Hello, I see that the color watchers in the product page are not selectable from tab keyboard, this make the page NOT compliant with the WCAG 2.1 AA that will be mandatory on 28 june 2025. Do you have a fix for this?
Best Andrea
Hello,
Try to apply a patch #650497 to fix this. You can do this in WoodMart -> Patcher.
Kind Regards
Perfect well done, works, now you should make a patch to make selectable the image gallery in product page as well, because like the color watchers before, it is not selectable by Tab and not WCAG 2.1 AA compliant.
Best Andrea
We will also try to find a workaround for this in our next theme update.
Thank you, because WCAG 2.1 AA will soon be mandatory, and if your Theme will be compliant you will have an opportunity. I will keep updated
Hi
I’m using the latest version of the theme, 8.1.1, and I’ve installed and activated all patches. When I create a product archive page (using Gutenberg), the hover effects on product cards only work in a few specific modes. I’m referring to the tooltips.
https://prnt.sc/58bz2Zom3mj5
Show summary on hover
Full info on hover
I tested with a fresh installation of the theme, disabled all other plugins except WooCommerce and Woodmart Core, and cleared the cache.
I also tested on a clean browser, and the issue only occurred on the product archive page created with Gutenberg. When I disabled the archive, the problem was resolved.
Hello,
Could you please send us a screenshot of the tooltip you are talking about?
Kind Regards
Hi
this is tooltip: https://prnt.sc/odpRr3g29gLH
It works with all hover effects on our end. Could you please send us a link where it doesn’t work?
In the category filter, the selected category option is not removed. The non-working element has the class “selected-value” (“wd-pf-title” -> “wd-pf-results” -> “selected-value”). If you click the cross, the selected category is not removed and the filter is not reset. In the “Sort By” filter, deleting the selected sort option works fine. Please fix this in future updates. (You don’t see me as “Purchased”, due to some payment restrictions I bought your Theme through another person. If in doubt I can provide the purchase code.)
Hello,
Could you please send us some screenshots or URL where we can see the problem so we can better understand it?
Kind Regards
Please do not pay attention that the names of the categories do not correspond to the products. These products and categories were added for testing the site.
We tested this on our end and it works without any issues. It looks like something is wrong with your website.
I tested this category filter again and found out that it resets only if the last level category is selected. That is, if the parent category has a subcategory, then the reset will only work for the subcategory, but not for the parent category. Let me explain in more detail. Let’s say there is a category with two levels of subcategories – Clothing -> Outerwear -> Jackets. In this case, the filter reset will work if the “Jackets” subcategory is selected. The filter reset will not work if “Clothing” or “Outerwear” is selected. If the parent category does not have subcategories, then the filter reset will also work.
And by the way, it seems to me that if you click on a category that is not the last level, it works as a category selection, and not as a filter reset.
Yes, I checked again. If the selected category is not the last one, then if you click it to reset the filter, it works like selecting a category in the filter dropdown. I realized this because after clicking it, a notification appears that nothing was found in this category (since I did not add products for the selected category). Please test the category filter on my site – https://treede.ru/. Select a parent category in the filter that has subcategories, and then try to reset the filter.
We tested this on our development environment and it works without any problems. https://gyazo.com/e5cb398da4cb39250f3ec5c7c043abe8
We tried to do the same with subcategories, and it still works as exptected.
Then I don’t understand what the problem could be on my site. 
Okay, thanks for taking the time to answer.
Hi there, one pre-sell question – is there any admin panel on the front end already integrated?
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
Could you please clarify what exactly you mean by admin panel on the front end? Send us a screenshot.
Kind Regards
Hi again, by admin panel I mean the admin to have the possibility to add products from the front-end side? Also does the theme have dashboard for the different accounts?
Hello,
Most likely, you are looking for multi vendors functionality. In this case, you need to try to use an extra plugin like Dokan.
Kind Regards
Hello there, we have an issue with a single product image visibility on responsive mobile version. It is not showing. Please advice.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
In the “Blog” element you built for for WP Bakery, if you “Narrow data source” to a specific category (for example, say you want the blog section to only show “featured” posts), if there are no posts in that category, the blog will show “all” categories. This is a bug. It should say “there are no posts in this category” instead. No need to reply, this is just an attempt to be helpful by informing you of the bug.
Hello,
Yes, it is how it always worked. We will add a special hook in our next theme update that changes this behaviour. After the 8.1.2 update, please add the following code snippet to the functions.php file in the child theme.
add_filter('woodmart_blog_shortcode_hide_empty_terms', '__return_false');
Kind Regards
Hello! I’m trying to translate the “Add to Cart” button with the loco translate plugin but I can’t find where to translate it. Could you help me?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
I solve by my self.
Hello, good morning. Could you help us with an error on the page that displays individual products? It’s not working correctly.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi, before purchasing this theme, I want to set the product thumbnail to rectangle? For example 1280×720.
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
Of course, you can set any image size for your products in WooCommerce settings.
Kind Regards
What’s the name on this widget on gutenberg. https://snipboard.io/NRw3Cl.jpg
Hello,
You can use our Products block for this purpose with an appropriate design. If you have any difficulties, please create a topic on our support forum and we will help you https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
Hello, after the last update of the theme, the sliderrevolution slider stopped working, if the user is not registered, the slider displays registered users and I, as an administrator, see a white screen. This happens both on the main site and on the development domain. errors in the console: JavaScript Uncaught TypeError: window.parent.elementorSelectRevSlider is not a function in https://... on line 2253 column 30 at https://.... Uncaught TypeError: window.parent.elementorSelectRevSlider is not a function at (index):2253:30 On another theme, the slider works well and without errors
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Yesterday you added a patch for FIXED: External product type with sticky add to cart issue. WHEN THE PRODUCT IS IN the MINI MAGAZINE, THE SLIDER DOES NOT WORK!!! Deleting an item from the shopping cart The slider resumes operation
This error occurs when the Abandoned cart-Enable cart recovery function is enabled, when the basket recovery function is disabled, everything starts working properly.
Try to reinstall the original theme files downloaded from ThemeForest to see if the patch affects this somehow or not.
Unfortunately, updating the theme did not work, the slider does not work on the entire site when the restore abandoned baskets option is enabled, after disabling the option, the error disappears and the site is working properly.
Hello,
Please disable all plugins that are not related to our theme temporarily and send us your admin access so we can check. Use the contact form on this page https://themeforest.net/user/xtemos
Kind Regards
