12042 comments found.
Hi, I have a question regarding a flagged review. If someone has flagged a review how is admin notified? I know you can see it from a dashboard, but will admin get an email as well?
Hi juliabaagio,
Thanks for reaching out.
Please note that whenever someone reports a review, a red dot will appear on the Flag option in the admin dashboard. This red indicator notifies you that there is a new report that needs your attention.
Let us know if you have any other questions.
Best regards,
Customer Success Manager
Hi! Thank you for your reply. Yes I know about the red dot. But it is not really convenient to keep on checking the admin bar. Is there an option to receive an email notification as well?
Hi juliabaagio,
We are really sorry yet there is not such option, But we have considered it as valued suggestion, We will be adding it in next update if there will be any possibility
Best Regards,
Customer Success Manager
Hi bhupal123,
Thanks for reaching out.
Yes, we do have an option to import listings. You can simply export the listings from your current setup and then import them into your ListingPro installation. Please refer to our detailed documentation to learn how to do this step-by-step.
https://docs.listingprowp.com/knowledgebase/how-to-import-bulk-listings/If you face any issues or need further assistance, feel free to reach out to us at https://help.listingprowp.com/. Our dedicated support team will be happy to assist you.
Best regards,
Customer Success Manager
Can I show thumbnail of the user photo over the ads in the result page ?
Hi Toplevelbh,
Thanks for reaching out!
Please note that we offer multiple designs for the Listings Archive page. To change the layout, please follow these steps:
Go to Admin Dashboard > Theme Options > Listings > Listings Archive View From there, you can select the Grid Layout where the user profile is displayed.
If you need any further assistance, feel free to let us know.
Best regards, Customer Success Manager
Hello dear CridioStudio_Support team Do you have any newer themes this design is from 2019. Do you have plans to update the directory theme design? Thanks Regards
Hi Murohuso,
Thanks for reaching out.
Yes, we’re actively working on it! We’ll be launching the 3.0 update soon, featuring a completely new design and a host of exciting new features.
Stay tuned, and feel free to reach out if you have any questions in the meantime.
Best regards,
Customer Success Manager
Two bugs that are annoying. First, when you add text to a listing description, it doesn’t add paragraph spaces. You have to double the lines and then it shows a space, but when you edit it, it will go back to no spaces. Secondly, it’s an issue when you add open times to midnight. It wants to say that’s it’s two days and it doesn’t allow you to complete all of the days. It’s a real issue.
Another bug. When you use listing detail page Style 5, it will not show the lead form on the page. When you change the style, it will work.
Hi burns16,
Thanks for reaching out.
We are sorry for your inconvenience , Can you please reach out to us on https://help.listingprowp.com/ our dedicated support team will be there to help you in this regard.
Best Regards,
Customer Success Manager
I’m interested in your theme. Do you guys support the latest WP 6.7.2? I can see some of the replies. so I’m hoping its supports lots of things like subdomain for each business
Hi technobytee,
Thanks for reaching out.
Yes we do support latest version of WP. As its a WordPress theme so all the versions must be supported.
Let us know incase of any confusion.
Best Regards,
Customer Success Manager
Hello, Does YellowPro have the ability to add other types aside from businesses. For example create a Job Opening Listing with different specific to Job openings which are different to business. I.e. can there be different fields or form for each category or type of listing?
Hi I bought this theme some years ago and once again I am trying to use it. I do have some questions as to the the single Listing Detail page which seems a bit dated and limited in design.
1. How do I add a gallery in the content area? I am only seeing the ability to add a gallery as a banner at the top. Can I add a gallery within the content area?
2. How do I add video within the content area that will show a preview image and not a close unnoticeable box as it is right now.
3. How do I use Elementor to change the layout of the Single Detail Listing Page? I do not see any option to do so.
4. How do I centered the content area if i do not want a side bar. I see in the theme option you can remove items but that do not centered the content area.
Thank you
Oh also how do you add TikTok since I haven’t seen any option for it.
Hi Kokotee,
Thanks for reaching out!
All of your questions seem to be related to making changes to the default functionality. I recommend reaching out to our support team via ListingPro Help Desk https://help.listingprowp.com/ or visiting wpvender.com to explore our customization services.
Best regards, Customer Success Manager
Are there any way to add Skip the Dishes and Doordash to the online ordering?
Also, I do not see anywhere on the listing where the online ordering can be seen
Hi!
I hope all is well!
Just a couple of presale questions if all ok before we buy another license.
We Will be doing an Artist Directory website for local artists and just a couple of questions to see if the directory site can do what we need 
1. Is it possible to hide images on a listing until they the person signs in (rest of listing will be shown) 2. Can someone sign up and register and pay every 3 months or cancel after 3 months? 3. Can there be 2 different users, 1 who can sign up and pay and have their own listing, and another who can sign up for free, have no listing but just view them all once signed in? 4. Can the user who has signed up amend their listing (add images / text etc)
Many thanks for your help!!
Scott
Hi,
Thanks for reaching out!
Unfortunately, it’s not possible to hide images or apply conditional logic through the current theme functionality. If this is something you really need, it would require custom development. You may consider hiring a developer, or you can contact our custom development team at wpvender.com. They’ll be happy to assist you further with this.
Please note that ListingPro is a business directory theme. Users typically pay to publish listings, and you can create different listing plans with custom durations as per your needs. However, signup/sign-in is completely free—there is no paid membership required for that.
Yes, each registered user is assigned the Subscriber role by default. They can sign up and add listings, or choose not to—it’s entirely up to them.
Yes, if a user signs up and adds a listing through their account, they can edit their listing anytime. They simply need to open their listing and scroll to the bottom where they’ll find the “Edit Listing” option. Alternatively, they can go to User Dashboard > Listings to make changes.
If you have any further questions, feel free to ask!
Best regards,
Customer Success Manager
I created a menu and assigned it as Top Bar Menu but it’s not showing. My theme is freshly-installed and updated so I’m at odds of what’s going on.
Hi LoloK92,
Thanks for reaching out!
For this issue, please contact our dedicated support team at help.listingprowp.com. They’ll be happy to assist you.
It’s likely there may be a small mistake in the way the menu was added. Our support team will be able to test your site and help resolve the issue quickly.
Let us know if you need anything else!
Best regards,
Customer Success Manager
Ia there any way to publish/approve listings without actually editing them, and can you add listing manually to a paid plan?
Hi burns16,
Thanks for reaching out!
Yes, as the admin, you can disable the manual approval for listings by going to: Admin Dashboard > Theme Options > Payment There, simply disable the “Admin Approval” option. Once that’s done, listings will be published automatically without needing manual review or approval.
Regarding changing the listing plans for user-submitted listings: Unfortunately, this option is intentionally hidden in the backend. The reason is that switching a listing from a free to a paid plan from the admin panel doesn’t trigger any payment process, which may cause inconsistencies since no actual payment has occurred.
However, if you’re sure you want to enable the option to change the plan manually from the admin area, you can do so by editing a CSS file:
Steps to enable backend pricing plan selection:
Navigate to: wp-content/themes/listingpro/assets/css/admin-style.css
Open the file and go to line 765.
Locate the following CSS block:
tr#Plan_id { display: none; } Remove this entire block of code.
Save the file and clear your browser and site cache thoroughly.
This will make the pricing plan dropdown visible in the backend so you can manually select a plan.
For more detailed information, please refer to this article: How to change pricing plan from backend
Let me know if you need help with the code or anything else!
Best regards,
Customer Success Manager
Okay. I want people to pay for the plan. But if I want to give someone a free trial or give them a few months for free. It’s nice to have the option to change the plan on my end. It may be useful in an upcoming update
Hi burns16,
Thanks for reaching out!
Please note that when you change the plan, you’ll need to consider how the payment will be collected. As mentioned earlier, we’ve provided instructions on how to change the plan from the backend—you can enable this option as needed.
Additionally, you can create a free plan with a specified duration. Once that period ends, the listings will automatically expire, and users will be required to pay to republish their listings.
Let us know if you need any further assistance.
Best regards,
Customer Success Manager
Hi there, Any update? Cheers :))
Hi edadoz,
Thanks for reaching out.
We have seen two comments of you, Can you please let me know for which update you are asking for?
Thanks
Weather
The item of course :))
We are working on update soon we will be launching it, Hopefully in this weekend.
Thanks
I have been waiting for your reply for 2 days.HI your theme is not working home banner stay gray… demo content stuck, then the imported is not complete… Support cannot be opened from the ticket section. I am having problems because I cannot continue my work at my workplace. I want the theme fee to be refunded
Hi,
Thanks for reaching out, we do apologise for delay in response because of local holidays.
Please go to your admin dashboard/theme options/ save the settings, then please do clear the cache it must be working fine.
Also just refresh the settings and test your site in incognito mode.
Also you may reach out to us on contact@cridio.com or help.listingprowp.com our dedicated support team will be there to help you.
Best Regards,
Customer Success Manager
HI your theme is not working home banner stay gray… demo content stuck, then the imported is not complete…
Hi,
Thanks for reaching out, we do apologise for delay in response because of local holidays.
Please go to your admin dashboard/theme options/ save the settings, then please do clear the cache it must be working fine.
Also just refresh the settings and test your site in incognito mode.
Also you may reach out to us on contact@cridio.com or help.listingprowp.com our dedicated support team will be there to help you.
Best Regards,
Customer Success Manager
Demo content is not loading Hello, I can’t load the demo content of the theme, the page rotates for hours but no results are obtainedalınmıyorhttps://help.listingprowp.com/ticket/new Also, when I want to open a ticket from this page, I cannot write in the message section. Demo içerik yüklenmiyor
Hi Nesimiates48,
Thanks for reaching out!
Please try reaching out to our support team again now. The issue you’re experiencing appears to be related to server resource limitations.
We recommend contacting your server provider and requesting an increase in the following resources:
Memory limit
Execution time
Maximum upload size
This should help resolve the issue effectively.
Best regards,
Customer Success Manager
Please, I kindly ask you to review the tickets.
Hi,
Thanks for reaching out.
We do apologise for delay in response because of local holidays.
Yes our support team is back they are reviewing tickets and responding there. Please do check our responses there.
Please let us know incase of any issue.
Best Regards.
Customer Success Manager
Good afternoon. Please help, I am posting here to ask help as I can not log into support, the page keeps timing out, even Cridio website is not opening. Thank you. Have a great day.
Hi,
Thanks for reaching out, we do apologise for delay in response because of local holidays.
Can you please try again, There must be any systematically error, Our help desk is working fine.
Please let us know incase of any issue.
Best Regards,
Customer Success Manager
Pre Purchase question.
Can i use any type of chat for every listing? My interest is to use WhatsApp chat where i can use different number for every listing the provider number. Thanks
Hi,
Thanks for reaching out, we do apologise for delay in response because of local holidays.
Yes we do have WhatsApp option, please go to your admin dashboard/theme options/ listings/ listing submit and edit/here you can enable the WhatsApp feature.
Then while adding a listing you can add WhatsApp number on your listing visitors can contact. You can submit different number for each listing.
Please let us know at help.listingprowp.com, our dedicated team will be there to assist you.
Best Regards,
Customer Success Manager
When will new update be released?
Hi erikwetzel2,
Thanks for reaching out.
Our update is ready to launch, Hopefully till Monday it will be launched.
Thanks
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