158 comments found.
We are trying to update WPBakery Visual Composer from 8.3.1 to 8.6.1 according to the theme install plugins and it is not doing anything. How can we update this plugin that is bundled with the theme? Also, how to update Ultimate Addons for WPBakery Page Builder from 3.19.15 to 3.21.2?
Hi there. You have to deactivate and delete plugin. After Appearance-> Install plugins and install plugins again. You will get the latest versions
Hello, how can I make the logo smaller?
Hi , you can upload smaller image or decrease size using custom css. If you need custom css, send me the link on your site via my support area please https://velikorodnov.ticksy.com
I fixed it, thanks. I did submit a ticket for something else. I deleted 3 plugins I do not need ( events calendar, woocommerce, instagram feed) and copied the contact page. The page went blank, back end works but nothing shows on the front end.
Okay. I will check it
How do you disable the retina crap with this theme without affecting the mobile menu and why does your live demo show a mobile menu is disarray? For $69 bucks I would expect way more.
Hi there, can you explain please. what do you mean?
Your theme constantly changes images into @2x retina images which really isn’t necessary anymore. Dequeing that removes the mobile menu icon for some reason and we don’t see any way to turn off retina. Also, have you viewed your live demo on here lately?
Retina script you can disable. I checked mobile menu button and see it https://tinyurl.com/282qm3nr
You don’t even show us how you disabled it. So what’s the point?
I disabled retina.js on demo
Think about what you just said and let me know when you realize that that doesn’t help us at all.
please upgrade to work with php 8
Hi, theme is compatible with php8
Very unprofessionally programmed theme. Support was requested FTP and Admin Zughang were set up for the provider, but the existing problem was ignored and not resolved. A request for a refund was rejected. I recommend finding another provider
Hi there, what is your support ticket?
Seriously, there are so many support requests and refund requests on this template that you can’t tell. I deleted the template because I want to open a business and with a template that doesn’t work, it’s really not easy. It took 2 weeks to solve the problem. Now I want my money back.
If I can’t help you, I provide refund request, but you didn’t provide any information
I described the case to you in detail in the support area and set up FTP and wp-admin for you. I also sent a snap of our communication in the support area to Envato.
I don’t know your problem. If you created a ticket, provide ticket number.
I saved the history of our support conversation as a snap. The fact that you claim not to know the process seems dubious. Please pay back the amount and let the matter rest. I found another theme that works perfectly.
You don’t read my messages
no, you didn’t read mine, here is the number of the support ticket Private Ticket #3769292 . But as I said, I now have a different template that works and I just want my money back. I can do without this viscous support. If you don’t issue a refund, I don’t care. The time is worth more
Checked the ticket. The problem was not with theme
So you realized from the ticket that it wasn’t the theme. Why did you need ftp and wp-admin access if you do support via ticket. In the 15 days that we are now discussing here, have you been on the site or in the admin area once? And why is the error message because of the old WooCommerce compatibility. I use a number of templates for customers here and this error message only occurs to you. Program your template properly or take it off the market here
On that note, I’ll end this here. Keep the money if you depend on it. I can live with that.
the Redux framework causes a critical error and the customizer cannot be called. Please solve the problem
Hi there, contact me via my support area please
I wrote about the support page
HI, I will reply you in the morning
Can’t update the theme. What version of PHP does it support?
Hi, php8.2
Good afternoon.
My website has lost its license and when I try to introduce it again, it says the following message:
Response Error, contact with the author or update the plugin or theme.
I’m not able to open a ticket since the support period has been expired. Could you help me?
Hi, contact me via contact form on my profile page please
It is working now. Maybe it was a problem with the validation system. Thank you.
Problem is with license plugin update
How can I get the initial header black? With sticky header it’s possible but initial won’t work..
Hi there, you can change via custom css. If you need, I can write you
I have re-installed this theme, and keep getting an error with Revolution Slider. I ‘requires update’ and will not install. What now?
hi there, replied you via email
I have a theme purchased a few years ago, and I’m trying to make some changes and updates, but it says the purchase code is not activated.
I would like to check what is happening, since I have always used this code with this same site.
I’m trying to open a ticket on your support website like I did years ago, but it says that the license has expired and won’t let me open the ticket.
Hi, replied you via email
I acquired this theme 2 to 3 years ago and utilized it but now the website has since been decommissioned. Now, I wish to use it for another new domain the problem is, I cannot revoke the purchased code on the decommissioned domain, which no longer exists. How can I reset this to resume using the theme?
Hi mate, send me your purchase code via contact form on my profile page please
Done
can not acvivate suddenly my themes stopped being activated cURL error 28: Connection timeout after 10001 ms
Hi there, sent you solution
I keep getting this error when i try to re enter my license code cURL error 28: SSL connection timeout
cURL error 28: Failed to connect to velikorodnov.com port 443 after 7144 ms: Connection timed out This was the latest
Hi there, contact me via contact form on my profile page please
Hello – I got this comment on my dashboard – is there an update to fix this please?
Your theme (SuperOwly – Kids WordPress Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi, there, don’t worry. It works with the latest Woocommerce version
I am trying to update WPBakery Visual Composer to version 7.0 that came with the theme and it is not working. How can I update it?
Hi there, please read https://velikorodnov.ticksy.com/article/4335/
Thank you. I was able to update the WPBakery however, after I deleted Ultimate Addons for WPBakery Page Builder, I cannot find it under “Install Plugins”. Please send me a copy of it as now my site has broken shortcodes. Thank you.
Hi, drop me a line via contact form on my profile page please
Just did. Thank you.
I will send you shortly
Check your email
Hi, I need your help, my client changed their domain to https://elyssschool.co.ke/ from sayarischool.co.ke we have had difficulty adding our purchase code here, please can you please reset it for me?
Hi, send me the code via contact form on my profile page please
ok sending right now, check message
Replied;)
Just wondering when the theme will be able to handle PHP 8.0? My hosting platform is no longer supporting PHP 7.4 and I need to upgrade soon. Thanks!
Hi there. Have you tried to update theme with current version?
Hi, The theme is version 4. I tried to update the PHP to 8 and it crashed the site. When I stepped it back to 7.4, it all came back up.
Contact me via contact form on my profile page please
Hi
I have used the license in my domain (insalalah.com). Unfortunately, the domain is not active now. I want use the same license on my new domain. But I couldn’t able to activate the license, it shows me Your key has been installed on another domain. Kindly help us.
Thanks
Hi there, contact me via contact form on my profile page please and send me your purchase code
I have sent you a message. Kindly do the needful. My client is waiting
Hi, try code now
Thank you. Now it is working.
Hi – I’ve been using SuperOwly for years with no issue outside of this team members glitch. Is there any documentation around the team members feature? It can no longer be found in the menu and all of the links that led to bios are leading to a 404 page. I need to swap out a few members and edit the bios.
Note: Theme, Wordpress and all plugins are up to date.
Hi there, contact me here https://themeforest.net/user/monkeysan and provide admin access. please check that your license is active Appearance—> Superowly
