275 comments found.
This theme is very bad documented!!!!
Hello Sir, Thank you for your comment. If our documentation does not meet your expectations, please feel free to open a support ticket after purchasing the theme at: https://themexriver.ticksy.com/. Our dedicated support team will review your request and assist you as soon as possible.
Hi team,
I purchased this theme a long time ago, and I’m trying to reset my license for a new domain. The test domain I had it on was deleted a few years ago. How do I go about doing that? I don’t think I need to pay for support for something this simple, right?
Because honestly, I don’t see why I should spend $23, which is more than half the actual theme cost, just to change the domain. There should be an option to log into your support portal and simply hit a reset button for the theme, domain, or whatever. There should be some type of licensing system for this specific task. It’s 2025, Just Saying.
Hello,
I downloaded your template from https://elements.envato.com/appilo-app-multipurpose-wordpress-theme-FDZ96SA.
I am experiencing the following errors:
1. When I import the demo content from sass-app, no images are imported. I investigated the issue and found the file has outdated URL. It is using https://themexriver.com/appilo-theme/saas-app/wp-content when it seems like the correct URL is https://themexriver.com/wp/appilo/saas-app/wp-content.
2. I get the errors below even after correct the URL. And, I find the main menu and footer both do not work.,
[WARNING] Failed to import “Mega Menu Pages”: Invalid post type appilo_megamenu [WARNING] Failed to import “Mega Menu Demos”: Invalid post type appilo_megamenu [ERROR] Failed to import “logo (1)” (Media) [ERROR] Failed to import “w_01” (Media) [ERROR] Failed to import “w_02” (Media) [ERROR] Failed to import “w_03” (Media)
3. It references plugins that are not available: Appilo Admin, MultiSite Shared Navigation
4. The setup instructions are not accurate.
We have a dedicated support team ready to assist you with any issues you may encounter with the theme. kindly create a support ticket by visiting https://themexriver.ticksy.com/. If you encounter any difficulties creating a support ticket, feel free to reach out via our live chat on our website: https://themexriver.com/. Your satisfaction is our priority. Best regards, ThemeXriver
Thank you. Note that your website will not allow me to create a ticket, therefore, as you advised, I sent a chat request. Also, I sent an email to your helpdesk.
Hello, 4 days ago I raised a ticket, and still I am not receiving any assistance on the given matter. I bought your theme thinking it had all I needed because I had to finish the job quickly – and because of this, I am totally blocked.
Can I please talk to someone about this matter and receive appropriate support
Please help! I’am try to import demo data from this theme plugin “Appilo Demo Importer” but display error 403: Forbidden error
detail error : “An error occurred while fetching file from: ...../wp-content/plugins/appilo-admin/admin/admin-pages/demo/app-showcase/theme-options.dat! Reason: 403 – Forbidden.”
How to fix this error?
Hi, I recently purchased the Appilo WordPress theme from ThemeForest. After installing the theme and required plugins, I tried to activate the license using the purchase code. However, when I click the activation button, nothing happens — no success or error message appears.
Here’s what I’ve already tried:- Verified the purchase code is correct
- Installed and activated all required plugins (including Appilo Core)
- Disabled all other plugins to rule out conflicts
- WordPress is up to date
Please advise on how I can resolve this. I also tried reaching out to your support channel, but i can’t submit a ticket. It says ” Sorry, that purchase code is for a different Envato product”. Does this mean the purchase code indicated in my license certificate is incorrect ? For your assistance, please.
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com and they will assist you asap.
hi, after tapping the link you’ve provided, it displays “This site can’t be reached”. Please help.
Hi, i was able to file ticket, for your coordination with your team please. Thank you. >> https://themexriver.helpviser.com/ticket/89128
Hi there, the theme looks great. Just want to confirm you’re still supporting it as there hasn’t been an update in a whille. Cheers, Neo.
Yes, we provide ongoing support for all our themes. Should you encounter any issues, please submit a support ticket, and we will promptly resolve the matter. Thank you.
Hi again, I just took a look at the Gym demo and its missing the top section. I like your theme, just concerned about issues that’s all. Can you please fix the Gum demo and I will consider purchasing. Cheers.
Noticed it works for the One Page version. Some really great design elements in your demos. No wonder you have so many sales. Will likely buy soon.
Glad you’re still supporting this theme btw. 
Hello, Please check it should be working. If you have any issue after purchase we have dedicated support team who can assist you with anytime.
Hello, support ticket system is not working, I am looking for assistance!
Looking for assistance still
have yet to receive help from dev
urgent matter
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
its not working
Could you please describe any difficulties you are encountering when submitting a ticket?
Sorry, that purchase code is for a different Envato product.
its 100% the right purchase code, appilo theme
same error Lonster_Monster had
i get a 500 error code when importing templates and tried to submit a ticket but said the envato purchase code is for a different product
i got the ticket sent
Great! Thanks for sending the ticket.
Please help! I’am try to import demo data from this theme plugin “Appilo Demo Importer” but display error 403: Forbidden error
detail error : “An error occurred while fetching file from: ...../wp-content/plugins/appilo-admin/admin/admin-pages/demo/app-showcase/theme-options.dat! Reason: 403 – Forbidden.”
How to fix this error? You would save yourself a lot of trouble if you included in the answers how to solve recurring problems for future customers with the same issues. Now I have to wait for days while someone from support helps.
I already send ticket to support team
Thank you for sending the ticket to the support team.
Why is the preloading not working? Why something as simple as a preloader? Why can I not select my preloader? Why?
Hi, please can you tell where I can find this in elementor element – have tried all of the ones under digital agency but still cannot find this block ? Thanks in advance.
https://drive.google.com/file/d/1D9z1Baxhwg5lS3xPWjsIre6XU5uPGawQ/view?usp=sharingHi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
does this theme support Brevo?
Yes, You can integrate Brevo with WordPress using wp mail smtp plugin
Hi,
I want to hide the side cart button on down right side of the page, since our website is not a webshop.
I tried to hide it from Side Cart settings, but it didn’t work. I also tried it with CSS, but it comes back.
Please explain how to hide/remove the side cart button.
Thanks
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
Dear, Is your theme compatible with Divi builder?
Hi, how do you remove/hide the floating basket/widget on the lower right portion?
Hi
1-Is it possible to combine several demos?
2- is this page possible too https://preview.themeforest.net/item/appilo-app-landing-wordpress-theme/full_screen_preview/22358661?_ga=2.17727929.1864565706.1727687733-1405327441.1721478171&_gac=1.23220168.1727539359.CjwKCAjw0t63BhAUEiwA5xP54R6xpHywCJSZB2aeAivocClKyzLnfIS28j6vgnZtXdxzbs6eYNLHbRoCHR4QAvD_BwEThanks
According to the videos, the theme is built with part of Fixed block system, user can edit texts, colors, icons, and images only…
https://imgur.com/a/eeUAFcrBut it doesn’t have the ability to change subsections, location,spacing, dimensions, background, hover, motion effect on different elements,replace one element with another or reverse the elements of a section, button, text, typographies, embedding short code into an existing section …
https://www.youtube.com/watch?v=JbmKRymRo1c&ab_channel=ThemeXriver https://www.youtube.com/watch?v=cFbEjWF2AV4&ab_channel=ThemeXriverIs this issue updating 100% with elementor or for the whole element + mobile version ? or I have to modify with CSS code like a site under HTML?
THANKS
Hello, Thanks for your interest on Appilo theme Yes you can use other demos section and combined theme. This is only for demo prepose not include with the demo.
According to the videos, the theme is built with part of Fixed block system, user can edit texts, colors, icons, and images only…
https://imgur.com/a/eeUAFcr But it doesn’t have the ability to change subsections, location,spacing, dimensions, background, hover, motion effect on different elements,replace one element with another or reverse the elements of a section, button, text, typographies, embedding short code into an existing section … https://www.youtube.com/watch?v=JbmKRymRo1c&ab_channel=ThemeXriver https://www.youtube.com/watch?v=cFbEjWF2AV4&ab_channel=ThemeXriver Is this issue updating 100% with elementor or for the whole element + mobile version ? or I have to modify with CSS code like a site under HTML?THANKS
Hello, Each an every section or part of the website is editable if you face any issue during the process we have our dedicated support team who will be more than glad to help you out.
Hi
Is it possible to combine several demos?
is it possible to add a price tables ?
integrates an appointment system ?
Thanks
4-I want to replace the images too
Thanks
I sent my Issue since yesterday and no one is able to help. you keep saying a few moments and disappear for hours,, and my site RTL is totally damaged .. I need a faster response please on my tickets
Kindly provide the link to your ticket.
Shall I send here every time in order for someone to see my reply on the ticket, the cas is pending since yesterday. and I cant run the site properly..
We have already responded to your ticket. You can find all replies in the ticket thread.
please check my replies to the ticket as Soon as possible please
Dear , if you are not welling to help me fast please tell me to cancel subscription and refund my money.. your guid replied to my ticket 8 hours ago with a question and did not take any action on the site since yesterday.. how long shall I wait. it is been more than 4 days since I issued this ticket
Hi, Please check your ticket our support team already resolved your issue.
Avoid spending your money on purchasing this theme.The theme hasn’t been updated in the last 8 months. theme performance is very poor. As a result, my website’s performance has dropped from 90+ to 16.
The update will be released shortly. If you encounter any specific issues, please don’t hesitate to contact our support team. They are always available to assist you. Thank you for your patience and continued support.
