Web Themes & Templates

Discussion on app landing page

Discussion on app landing page

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165 comments found.


When I activated theme with new demo, I am getting error for appilio_core plugin.

Also, when I tried to check in recovery mode, I got error – “Error: This theme failed to load properly and was paused within the admin backend”.

Please advise.

https://prnt.sc/25lj98i (Plugin error) https://prnt.sc/25ljmfn (System status)

By the way, one of good theme on themeforest which I purchased.


Hi, Did you open a ticket?

Hi team,

We had purchased this theme a few months back and had faced major issues. Whenever we imported a new demo, all our development works used to get wiped off. We had to build our website for the third time because of this major issue. We were receiving support from a person named Rasel, once we informed this issue to him, he had promised us extended support. https://tinyurl.com/yykpx93c Now, once we have finished our site for the final time, we’re not able to send him support messages. https://tinyurl.com/y3d47k3k

We need a quick response on this, we have suffered a lot buying this theme. We had to triple pay our developers, wasted a lot of our time, resource and other damages. We need compensation for our losses and also the money we paid for this theme.

The theme demos were so good but the support and major bugs have ruined this .

looking forward for a quick response.

Thank you

Is this a customization issue or theme issue? https://nebula.company/design-landing/ look at this part, it is going down like this https://tinyurl.com/y6jjxllg It is not coming same as your demo like this https://tinyurl.com/y4e243nk

Is this a customization issue or theme issue?https://tinyurl.com/y3e3pba4 Here is your demo, the icons are big enough. https://tinyurl.com/yy83klf2 But on our site, we’re not able to increase size to the same size as in your demo. The icons look very small on our site. https://tinyurl.com/yywyeyot

Is this a customization issue or theme issue? The header height of your demo and the imported header is not the same. We want the height given in your demo. https://tinyurl.com/y7xok23e https://themexriver.com/appilo-theme/digital-agency/multipage/ your demo link our page where header size is small https://nebula.company/

Is this a customization issue or theme issue? https://tinyurl.com/y3jatnxz Since this header is not designed for this template, we want to use a different header here, so kindly import all demo headers for us and give us elementor access to it. Since the beginning we weren’t able to add header from our side, the developer had to add it. One more big issue of this theme.

There are many more issues on web and phone view. We want everything resolved. Rely to me on these issues. Don’t drag this another way, it’s going to be very bad. You can see yourself what position you’re standing in and the proofs we have. It’s high time for you to resolve all these and give us additional support as promised due to your theme issues.

Hello. we have fixed that was our theme issue. But the rest of your issue was related to your theme customization. So, Please let me know if our themes not working. We will obviously fix it. But please don’t tell me any customization work. Our support team informed me, he already did lots of customization work for you. Thanks.

Hello dear,

We are not asking you to do any customization issues, we just want the theme issues to be fixed. We’re facing a lot of issues while using our site on desktop and phone. Fix those and we’re good to go. We had faced major issues in the beginning, that is the reason Rasel accepted to provide our extended support after talking to your team. We’ve suffered a lot financially, mentally etc with this. We had to double spend on developing with this theme. We got frustrated because we weren’t able to send new support messages even after the support personally accepted to provide us extended support for 6 months after acknowledging the theme issues.

Kindly enable support for us asap so that we can communicate the issues we are facing.

Thank you


evan79 Purchased

Hi, i like the theme but i am having issue and asked help but not support. If you don’t fix the issue i will ask for refound. It is a pity because i like the theme, but too many bugs. PLease answer urgently to my ticket: Info appilo #10354 Thanks

Our office is closed on Friday and you will get support on Saturday, please be patient. Thanks


evan79 Purchased

Thank you so much to help me! Your theme is amazing! Thankssssssss

You are Welcome


ttoni22 Purchased

Please help! I’am try to import demo data from this theme plugin “Appilo Demo Importer” but display error 403: Forbidden error

detail error : “An error occurred while fetching file from: ...../wp-content/plugins/appilo-admin/admin/admin-pages/demo/app-showcase/theme-options.dat! Reason: 403 – Forbidden.”

How to fix this error?

Hi, would you be so kind to contact our support team at https://themexriver.helpviser.com and they will assist you asap.


crashna Purchased

how do i delete the purchase code from my test environment, so that i can reinstall it in actual domain.


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