894 comments found.
The use of Slots Launch should be free? I installed the plugin but to get a valid API key I should pay for one of the paid packages. It supposed to be like that?
Hi there,
Slots Launch is a 3rd party plugin that you can use along with Mercury, but it’s not necessary to have it. Yes, you need to pay for their package to get a valid API key.
Thanks!
What’s the easiest way to back up ONLY the theme and casino data before reinstalling WordPress?
What are database files / Mercury theme?
Hi there,
Yes, you need to backup the database, WordPress files, including Mercury theme and plugins.
You can ask your hosting provider for assistance on this. They should be able to help you with that.
Thanks!
I’m planning a complete reinstallation and want to start from scratch. I’m trying to avoid backing up unnecessary plugins and data files. Which specific data files are essential for preserving the theme’s appearance and functionality? I don’t want to carry over anything that’s not strictly needed.
Hi there,
If you’re planning to reinstall WordPress and start from scratch and don’t want to use the old content from your website, you only need the Mercury zip files to upload it to your new website installation. This zip files includes the necessary plugins such as ACES and Mercury Add ons.
However, if you have a previous design or settings from your website related to the Mercury theme, then you need to back up the theme file, ACES, and Mercury Addons plugin file. Please back up your database as well.
Thanks!
That’s exactly how it’s supposed to be done. A completely normal installation. The problem lies in the database files being too large and from different sources. They mess up my current site. That’s why it needs to be reinstalled, and only the database files belonging to the Mercury theme should be kept. Which database files belong to the Mercury theme?
How I can arrange to not show or max 5 category shown in the article feateured image? It looks too much. for both completely invisible or show less, to withouth adding less category on post.
So I want to add as many as category on post but not seen or less seen on blog/news page
https://ibb.co/N67RvLJmHi there,
Currently, we don’t have a way to filter the display of these categories. But don’t worry, I will add this idea as a feature request so we can implement it in our future updates.
Thanks!
Can I edit the casino category with Elementor?
Hi there,
No, you can only edit the pages and posts with Elementor and not with the taxonomies.
Thanks!
Good afternoon, how can I contact you for the purchase of a license for 20-50 sites, a business license?
Hi, please reach out to mercuryadmin@pm.me. Thank you!
Can you guys please add the functionaility in your next update to include author boxes and fact checked. As it helps with Google EEAT, and part of quality guidelines best practise. As an affiliate theme for igaming this is very much needed
Hi,
You can check this article how you can enable/disable the author boxes: https://mercurytheme.com/article/how-to-enable-disable-the-author-info-block/
For the fact-checked, can you tell us more about it so we can add it to our feature request list?
Thanks!
Hello,
I purchased the theme a few years ago and have been happy with it. As my website has grown, I’m now looking to enhance the user experience by adding a “Load More” feature to the Casinos and Bonuses sections.
Would it be possible to implement this feature? I’m willing to pay for the customization if needed.
To give you a better understanding of what I’m looking for, here is my website: https://gospincasino.com
Looking forward to your response and hoping we can work together on this update.
Hi there,
We currently have a load more feature for the casino shortcode. For casino shortcodes Shortcode #1, Shortcode #4, Shortcode #8, and Shortcode #9, you need to specify two extra parameters:
show_items – how many items should be shown before the “load more” button. load_more_button – enable or disable the “load more” button. The value is 1 or 0 respectively.
Thanks!
Hi again, I actually need the feature for the bonuses shortcodes. Is it also available?
As a side note it would be awesome to have more design options for bonuses 
Hi there,
Currently, it’s only available with Casino. But we’ll make sure to take note of this as well.
Thanks!
Getting the exact same problem I see another guy just posted about having when trying to import the demo date.
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://files.mercurytheme.com/demo/006/content.xml! Reason: 415 – Unsupported Media Type.
Hi there,
As per our developer, this is precisely a problem with the hosting settings. Apparently, there is a restriction on files of certain formats, including .xml.
I would recommend reaching out to your hosting provider for assistance. They should be able to help you with that.
Thanks!
Is there no switch between dark and light themes?
Hi,
You can switch to dark mode via Appearance > Customize > Dark mode as shown here: https://share.zight.com/6qupxvyY
Thanks!
Import Failed Whoops, there was a problem importing your content.
Import Failed An error occurred while fetching file from: https://files.mercurytheme.com/demo/006/content.xml! Reason: 415 – Unsupported Media Type.
Theme Settings Visit Site
Hi there,
As per our developer, this is precisely a problem with the hosting settings. Apparently, there is a restriction on files of certain formats, including .xml.
I would recommend reaching out to your hosting provider for assistance. They should be able to help you with that.
Thanks!
What email address can I send you a screenshot with my question? The question is before purchasing the theme.
I have a question about filters, is it possible to add a filter to the main page, and I wanted to show a screenshot as an example.
Hi there,
Currently, it’s not possible to add a filter to the main page.
Thanks!
In your template, on the pages, there is a filter using the tags “All | Hosting | ProvidersVPN | Services”. Can I add this to the main page as well?
All block show this issue: “Block contains unexpected or invalid content. After import demo content (I have tried many theme got same issue.)
Any suggest?
Thanks
Hi there,
To assist you further, please contact our support team here: https://spacethemes.ticksy.com/
Thank you.
Hi, Is there an Elementor version of this theme in the pipeline?
Hi,
Elementor isn’t included, but some of our customers use it, and it’s working well with our Mercury shortcodes.
Thanks!
Hi: The theme does not load like the Demos that you show. It also is missing a lot of media. I have contacted the hosting company and they could not help. I am getting very frustrated as the license shows it is not valid and now this. Please help and if not, please issue me a refund. Thanks
Hi there,
Thanks for reaching out! I’ve responded to your issue and fixed it already.
Thanks!
I am having the same issue when I want to import the demo data: Reason: 415 – Unsupported Media Type
Hi there,
This issue is more likely related to a security setting from the site’s hosting provider, or it could be from a third-party security plugin.
For this case, I would recommend you reaching out to your hosting provider and ask them to check the details below:
- This is most likely that the ModSecurity rule was triggered on your web server. I recommend resolving this one first by contacting your hosting provider and adjusting the Mod_Security rule for your web server.
- Ask your hosting provider to rule out any restrictions on wp-json or any files that are being restricted.
- Request to check if the PHP PUT/GET/DELETE/POST requests are allowed on the server.
They should be able to help you with that error.
Thanks!
Unfortunately, not solved. I walked though this problem with staff of Namecheap, and they were also unable to solve it. Other themes don’t have this problem, so I really have no idea how to solve this. The theme is complete useless if the demo can not be imported.
Hi there,
To assist you further, please contact our support team here: https://spacethemes.ticksy.com/
Thank you.
Getting An error occurred while fetching file from: https://files.mercurytheme.com/demo/005/content.xml! Reason: 415 – Unsupported Media Type. when I try to important mercury 4 casino. Any ideas?
Hi there,
This issue is more likely related to a security setting from the site’s hosting provider, or it could be from a third-party security plugin.
For this case, I would recommend you reaching out to your hosting provider and ask them to check the details below:
- This is most likely that the ModSecurity rule was triggered on your web server. I recommend resolving this one first by contacting your hosting provider and adjusting the Mod_Security rule for your web server.
- Ask your hosting provider to rule out any restrictions on wp-json or any files that are being restricted.
- Request to check if the PHP PUT/GET/DELETE/POST requests are allowed on the server.
They should be able to help you with that error.
Thanks!
I have just paid for 6 months support to resolve an issue (remove the “Read Review” button) that I had paid to resolve in the past with previous support only to be told each time I try to submit a new ticket that my license has expired! I can clearly see here on ThemeForest that I have 6 months support, 1 license and its installed on 1 site… I cant request support so Im left to write about it here publicly. Please sort this out.
Its working now, I have added a support ticket.
I have question: my client use polylang, is possible display different sidebar widget for language? how???
Hi there,
Unfortunately, it’s not possible.
Thanks!
Hello, I have purchased two copies of the theme. Is there anyway to make the affiliate links open in the same window? Thank you
On my site https://juzcasino.com/, the ratings are not showing. I have tried purging, and my technical team mentioned that it’s because FontAwesome is not loading. I have purchased the theme twice. Can you help with this? https://bit.ly/4i50bWR
Edit: The issue was resolved by reading the other comments.
Hi,
Glad you figured out this already. Yes, Font Awesome made some changes on the terms of their free plan, https://fontawesome.com/plans and that affects the logos & icons via CDN.
You can just install the Font Awesome plugin instead in WordPress and activate FontAwesome 5.14.4 to fix it easily.
Thanks!
