191 comments found.
Hi. After last update, there are icons that are not loading, specifically the ones that have class “fasicon” and are contained in the ekiticons.css. How so? Thank you for letting me know.
Hi,
It’s caused by changes in the latest Elementor update. To avoid the issue, use the default icon sets that come with Elementor, such as Font Awesome or the ElementsKit icon library, instead of other icon sources.
Thanks!
Hello, do you have a release date for a new version of the theme, since the last update was in August 2024?
Hi,
We appreciate your reminder. Yes, we are concerned about it. We will release an update soon. Stay tuned.
Kind Regards
Hi,
We’ve recently released an update (version 3.7). Please update your theme to the latest version.
Thanks for your patience and support!
I am getting this error with ElementsKit Pro – “There is a new version of ElementsKit Pro available. View version 3.8.5 details. Automatic update is unavailable for this plugin.”
Hi,
You’re right; the updates won’t apply automatically. The latest version will only be available with the next theme update. Stay with us.
Thanks
Please update it fast. Thanks.
Hello is there an HTML version of this theme available for sale? or do you only sell this as a wordpress theme?
We sell only WordPress
Good afternoon,
I just tried importing the Demo Content and its continually failing. I’m getting: “Import Failed Whoops, there was a problem importing your content. Error: error (500)”
Any assistance would be appreciated.
Thanks
ChatGPT is saying that the code needs to be updated in the Demo Importer?
Would the debug log help?
Hi,
We recently released an update for the theme, so please make sure you’re using the latest version. If the issue continues, please open a support ticket with your site details at https://xpeedstudio.ticksy.com/. Our support team will be more than happy to help you resolve this!
Thanks!
Hi,
I downloaded what was available. I’m naturally assuming this is the most recent version?
Additionally, I’m attempting to submit a formal ticket, but I don’t see the Sassico theme as an option.
- I was able to download the demo content *
Thanks for the update!
Hello. The Plugin “ElementsKit Pro” needs an upgrade (3.2.0 -> 3.6.2) according to WordFence Security plugin. The Vulnerability Severity: 8.8/10.0 (High). Any chance that this is going to be updated?
Hi,
We appreciate your feedback and are actively working on it. All of the core plugins will be updated in our next theme releases. Please stay tuned.
Thanks!
Just checking into to see if there is an ETA on the ElementsKit Pro plugin update? The version you provide is 3.2.0 and the current version is 3.6.5. According to Wordfence the vulnerability severity is 8.8/10.0 (High).
Hi,
The new theme update will be released within this week. We appreciate your patience.
Thanks!
I did install the update with the new “pro” version of ElementorKit. Unfortunately now your sassico testimonial carousel no longer works (navigation arrows do nothing). WP sent an error notice with ”/elementskit/modules/sticky-content/extend-controls.php:185” as the caught error. In addition, the “next” state is now visible. Previously I was able to block the “previous” and “next” states from being shown in desktop resolutions with CSS “visibility:hidden”. I would appreciate if your team would look into the issue with your testimonial element.
Hi,
We’ve found a glitch on the slider but not exactly the error line you shared. Anyway, It will be fixed soon. As a workaround solution, you can use ElementsKit > Testimonial slider.
Thanks!
It would be great if the default testimonial slider was similar enough to be used as a replacement—yet they are not even remotely close. I really like the look of your testimonial carousel, which was the primary reason I purchased your theme. As for your glitch, hopefully it addressed the fact that the carousel does not advanced anymore since the ElementsKit update. My site is using the https://wp.xpeedstudio.com/sassico/sass-6/ as the content foundation, and at the bottom we also have the carousel, yet I see that your carousel is working correctly? Maybe you have not updated your theme either?
Hello, I have encountered a message stating, “Demo Content Install works only in Staging,” when trying to install the demo content. Could you guide me on how to enable this on my live site or suggest an alternative approach? Thanks
Hi,
To address the issue, please open a support ticket including your site info at https://xpeedstudio.ticksy.com/. Our support team will help you to sort this out.
Thanks!
Hello! Any update planning for latest Wordpress and WooCommerce? Thank you!
Hi,
We appreciate your reminder. Yes, it will be updated soon. We’re working on that. Stay with us.
Regards
Hello, You are working on what? This theme is dead? No more update in an year? Please, get serious!
Hello
This theme is compatible with the latest version of WordPress. If you encounter any issues, please contact our support team. We will make updates accordingly.
Hi,
We’ve recently released an update (version 3.7). Please update your theme to the latest version.
Thanks for your patience and support!
Thank you! Have a great day!
Hi, Our Website is developed using this Theme and we had to Migrate the Server due to having issues on our previous hosting provider. After Migration the Site is having some issues. And Some of them are related to Entering License Key. But the thing is we don’t have any contact with the previous development team. Is it possible for you to check in your system and reupdate the license key and activate to fix the issues on our website. ? Even if that is not possible we are ok to Buy a New License, But we kindly request you to help us fix the issue as this is a theme based issue. We need our site to be fixed ASAP. Kindly help us how can we proceed on this. Thank You. Site Link: https://inkcrediblestudios.com
Hi,
Whenever you switch your domain or change the hosting you have to Deactivate the license from the old site, after moving to the new domain you have to activate it again.
Please open a support ticket with your old/new domain including the purchase information https://xpeedstudio.ticksy.com/. Our support team will help you to sort this out.
Thanks
Hi,
Thank you for your reply, But I think you didn’t understand my query. The Main reason is we didn’t have the details of the License Key as it was developed by a different team with whom we lost contact. So that is why we are wondering how to proceed on this. If you could confirm that the Support could help us in this we are fine even to buy a new license for the theme itself.
Since it is the same domain, We thought is it possible for you to be able to help us with the old license key.
Thank You.
Hi,
You’ve already purchased the new license and we’ve got your support ticket. Please follow those support ticket. If there are any issues with the Theme, our support team will help you to resolve it.
Thanks!
i bought this item long time ago, in the documentation it doesn’t mention where to edit 404 error page, can you help me? please or just tell me where to find that info.
Hi,
Currently, we have no additional edit option for the 404 page. Anyway, you can override the 404 page with the child theme. File location sassico/404.php
For further assistance please open a support ticket with your URL and issue details. So we can take a look: https://xpeedstudio.ticksy.com/
Thanks 
thank you! I did it (:
I want to purchase this theme, liked all stuff rathan then menu mobile style in mobile, can change the behavior of opening?
Hi,
The header area is editable by the Elementor page builder. So, you can able to edit the header with Elementor.
Note: there is no option to change the menu opening animation on the mobile version (in that case, you need to customize it yourself)
Thank you
Hi, reading through your documentation, where do I find the demo content install? It isn’t listed in Tools as per your screenshot here: https://support.xpeedstudio.com/docs/sassico/#DemoContentImport, and is also not available to install plugin “SASSICO Essentials”. Thanks
Hi, please disregard the above message. I found the ‘required plugin’ section in Wordpress, under Appearance > Themes and installed the remaining plugins from there. Thanks
Hi there
Glad to know the issue has been resolved. You’re always welcome.
Regards
Hello, I was trying the template and it doesnt look good in the phone some images are not centered or do not appeared at all. Could you help me please? Also I tried to open a ticket about it in the webpage https://xpeedstudio.ticksy.com/submit/ and it is not responsive, meaning when I select the product to submit my ticket from the drag down list, it doesn’t do anything else. Maybe I’m missing something.
Hi there ,
We didn’t find your support ticket. Please open a support ticket with this https://xpeedstudio.ticksy.com/ . When you create a support ticket please make sure you’ve selected the correct theme and added the correct purchase code.
If you face any issues please let us know.
Regards
Hello. The ElementsKit Pro plugin needs to be updated. The version I have is v.2.6.4, which is from the original install. The new version of this plugin is 3.0.0. I have not seen any updates for your theme so far, so can you please advise on what’s needed to get updates—and most specifically, how to update the pro “theme provided” version of the ElementsKit plugin. Thanks.
Hi,
We already updated our theme with the ElementsKit Pro latest version. Please update your theme and plugin.
Thank you
As I explained, there is no update shown for the theme within the installation. I will install the Envato Market plugin in case that’s needed for the updates.
The envato market plugin worked, so I am now able to upgrade your theme. And while the envato market plugin may have been the obvious choice for updates, most of the themes I work with have a theme dashboard with theme specific settings that will provide for updates (or explain that one needs to install the envato market plugin).
Hi,
We have a support team to handle this kind of support request. Please open a support ticket with your URL and a screenshot. https://xpeedstudio.ticksy.com/
We’ll be happy to assist you.
Thanks
Hi Support Team,
The tab menu in the Advanced tab ( on left for example) keep getting down whenever I add content in the right side. So if I have long text content, I will find the tabs at the end on left side of the page. How to fix that ? Can’t find any, I also tried changing index but it didn’t work. Any suggestions?
https://ibb.co/qjZRCLcHi,
This is a just general inquiry comment section.
We have a support team to handle this kind of support request. Please open a support ticket with your URL and a screenshot. https://xpeedstudio.ticksy.com/ . The support team will assist you.
Thanks
I need a fast website. Is this theme optimized for the best load time? Mobile and web
Hi there,
Our theme is fully responsive for mobile as well.
Note: A fast website depends on a lot of things like server, network congestion, bandwidth throttling and restrictions, data discrimination and filtering, content filtering, and so on.
Also, we’ve live demo you can check this https://preview.themeforest.net/item/sassico-multipurpose-agency-wordpress-theme/full_screen_preview/25081433?_ga=2.10120949.1145751987.1667787074-536617282.1652179047&_gac=1.80847461.1667888566.CjwKCAiA9qKbBhAzEiwAS4yeDf55Ke_l2f2aOFaHufBx_14kVPxnV0lnQtSmk2UwwhzcVlGjaROyRRoC8DQQAvD_BwE
Thank you
please response my Ticket #63919
Our team already replied.
Thank you
please response my Ticket #63919
Hi
Our team already replied to your support ticket.
Regards
thanks, please see again.
Hello, I’m trying to edit the home of the sass-6 demo, but I get the message: your site does not have a kit by default. How can I solve to be able to edit the site?
Hi there,
Most probably this kind of issue occurred for missing required plugin/s or extension/s. Sometimes, server configuration.
Need to know more information about your site to specify the issue.
Anyway, all support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
How do you import the demo data? The guide you provide is not clear at all. On wordpress, it says I have to manually input each file?
Hi there!
There is an easy way to import the demo data https://prnt.sc/9LP9h2qIAeFz . Before importing the demo data please make sure you’ve installed and activated all the required plugins.
Anyway, this is a just general inquiry comment section.
All support requests like this are handled via our support desk. If you have further queries please open a support ticket with your URL. So we can take a look: http://support.xpeedstudio.com/
Thanks!
