16267 comments found.
hi. is it possible to run journal on 4.X version of opencart? should i use the 3.X file of journal?
Hi, you need to use Journal 3.2 for Opencart 4, download it from here https://v32.journal-theme.com/
You can use the new Journal version with both Opencart 3 and 4.
Best Regards
Can you tell me where do i change the menu for mobile? I am using Demo 1 / Variant 1. Not how it looks but the categories inside. Can’t find it
Hi, that should be an Accordion Menu module loading categories, please look in Journal > Modules > Accordion Menu…
Best Regards
Hi,
We don’t fully understand your query but if you are referring to opening a popup with required options before adding a product to cart, you can enable this from Journal > Skins > Edit > Product Listing > Required Options Popup…
This will display all required options from that product page, it is not customizable in terms of what options to show, it will display all available options.
Best Regards
I will put 600 colors in the product color selection variant section and when I click on the color, that color should be seen as a picture, the customer will see the color he/she chooses when he/she clicks. Can I add 600 color options when purchasing a product? The colors will open in a popup window and the customer will see the colors and make a selection there.
screenshot https://prnt.sc/wnltXY7hi43FThere isn’t any limit on how many color options you can add. If you’re asking if the main product image can be changes when an option is selected, that is not currently possible in Opencart.
But you can have as many option you need and you can also trigger an options popup on the product listing so you can add to cart directly without visiting the product page.
Best Regards
Hello When you click on the demo link colors below, that image appears in the middle. That’s what I want. When you click on the colors, that product image will appear in the middle. Color variant. I wonder how it will be when 600 colors are entered in the section, will it extend downwards.
The Demo link below is exactly what I want. It also supports the Journal theme.
https://demo.extensionsbazaar.com/oc/optioncolorpro/index.php?route=product/product&product_id=30This is not currently possible in Journal or natively in Opencart, you may need a 3rd party extension but please confirm with the extension developer that it supports Journal theme.
Best Regards
hello
I added color selection to products. I added more than 100 colors but not all of them are visible. Where can I do this to show this color area in a popup window? Can you show me with a screenshot? All of the colors I added should be visible in the popup window. There will be 600 and hundreds of product colors.
Screenshot https://prnt.sc/ZmNZHoB9FfxnHi, there may be a height limit on the options container or popup, please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
Ticket ID: JE1-RE4-XN6W
We kindly ask for your attention.
Hi, our developers respond to all tickets in the order they are received, but usually within 24h to 48h depending on volume.
Thank you for your patience!
Ticket number: 58657
I kindly request your help.
Hi, our developers are answering tickets in the order they are received, in some cases it may take up to 24h.
Thanks for your patience!
Hello,
I would like to know where the text limit (Read more – Read less) is set for categories, similar to how it is for product page – specifically, how much text is always visible.
i found that but is not working properly. or i have full description or i have full description + duplicate description with read more button. I have Journal 3.1.13 . Where i could see changelog for 3.1.13.5?
Hi, you can only have that through the Blocks module added on the category layout. In this case you need to disable the default description from Journal > Skins > Edit > Category > Description…
Best Regards
Is this a bug? I created a couple custom form elements in OC admin, I set the location to “account” and customer group to “members”, when I go to checkout as a guest I see the custom form elements even though I believe only members should see it.
Hi, we are not aware of such issue, please make sure everything works fine when using the default Opencart theme first. If you need further technical assistance, please file a ticket on our support page.
Best Regards
I’ve been a long-time fan of your work and have purchased several Journal licenses. I’ve now encountered an issue and would like to ask you the following: 1. Is it possible to run the “Filter Attribute Values Separator” function start via cron? 2. Is it possible to exclude certain Journal modules (.product-blocks-557, .module-blocks-552) from being cached?
Hi, there are no options for these in admin, but if you are familiar with Opencart coding create a cron php script to automatically expand attribute values based on the separator (look in admin/model/journal3/module.php to see how this works). To exclude modules from cache, edit catalog/controller/journal3/product_blocks.php and add a condition based on module_id to prevent caching.
Best Regards
Hmmm… If I renew the support licenses, will you be able to help me do it?
Our support does not cover custom code changes, we have guided you where modifications should be done so it’s better to consult with an Opencart developer if you need assistance implementing those features on your store.
Best Regards
How can I make the “Add to Cart” button always visible and clickable same color with in stock add to cart button, even when a product is out of stock? Currently, sadd to cart button appear faded or disabled (in modules and product listings). I want to completely disable this behavior across the site.
I need the “Add to Cart” button to always look normal and be fully clickable, regardless of stock status. I can’t find the setting in Journal 3.2 (latest version). Can you help?
Hi,
Please look in Journal > Styles > Product Grid > [Your Active Style (like DEFAULT or others)] > Buttons > Cart Group > Add to Cart > Out of Stock Opacity… this field needs to be empty so remove any value from it.
Best Regards
Thank you
Hi,
I have created a menu item that is linked to a category. On the category page, its subcategories appear at the top, but I can’t change the order in which they are displayed. I’ve set the ordering, but it doesn’t seem to follow it. (Joomla 3).
Thanks
Hi, please file a ticket on our support page with temporary access to your store and consult with our developers.
Best Regards.
Can we have single page checkout rather than multi step that now we are having in the theme?
Hi,
Yes, using Journal 3 on Opencart 3.x you have the built-in Journal checkout* and with Opencart 4 you have the native Opencart single page checkout (Journal checkout is discontinued in OC4 since they introduces a native one).
- Please note that not all custom payment or shippings methods work with custom checkouts.
Best Regards
Hi,
Is there any way to sort the messages received here (System >>> Form Emails) by date and show the last message at the top?
Also, is it possible to delete these messages in bulk?
Best regards
Hi, this is already implemented in Journal 3.2, messages are sorted by date in descending order and there is also an option to delete multiple messages at once.
Best Regards
Hola,
Estoy planeando actualizar Opencart desde ver.3.0.3.3 (Journal 3.1.0) a la ultima versión: ver.4.1.0.3. (Journal 3.2) Quisiera saber si debo solicitar una actualización de soporte o adquirir una licencia nueva.
Gracias por vuestra atención.
Saludos,
Noel
Hi, you can renew support for your existing license or buy a new licence altogether. Buying a new license is more advantageous since it’s not much more expensive than support renewal and you also get the same 6 months of support and a new license to use in the future.
Best Regards
how to add a button for Product Inquiry On WhatsApp ?
when a user click on this button then web whatsapp open and a message with product url send to website admin.
Hi, you can use a button with custom url as explained in WhatsApp help https://faq.whatsapp.com/5913398998672934 but if you want to automatically include the product url in the text you may need some code adjustments, please consult with an Opencart developer or search on Opencart marketplace for a third party extension that adds this functionality.
Best Regards.
After the new update 3.2.4, checkout width changed and also one module as payment method doesn’t show up unless I refresh the page. It was working fine before the update….
Hi, we’re not sure how you mean, can you post a screenshot and tell us how to replicate? You can also file a ticket on our support page or send us a private message via the contact form on our profile page.
Best Regards
Is this some kind of bug?
ERROR: CODE NOT FOUND! FILE: catalog/controller/startup/session.php CODE: if (isset($this->request->get[‘route’]) && substr($this->request->get[‘route’], 0, 4) == ‘api/’) { MOD: Journal Theme
and
ERROR: CODE NOT FOUND! FILE: system/engine/loader.php CODE: $result = $this->registry->get(‘event’)->trigger(‘view/’ . $route . ’/before’, array(&$route, &$data, &$output)); MOD: Journal Theme
version 3.0.4.0 with the latest Theme Journal 3 (downloaded from downloads)
Hi, this is not a bug, please find more information about this issue here: https://support.journal-theme.com/knowledgebase.php?article=32
Best Regards
Is it possible to create a scrolling (a “marquee” effect) text banner in the Journal 3.13 theme? If so, which modules can be used?
Hi, no, unfortunately that is only available in the new Journal 3.2 https://v32.journal-theme.com/
Best Regards
Hi, please answer to the ticket W9A-G68-HPZ8
Thanks
Hi, our developers will answer within 24 to 48h as it’s usual depending on how many tickets or replies are ahead of yours.
It’s no use to also post here, we still have to go through the tickets top down in the same order.
Thank you for your patience!
Hi, I have a question regarding the “Product List” page. How can I set the default sorting to be based on the product’s addition date? Could you please guide me on how to do this?
Thank you in advance for your help!
Hi,
Please look in Journal > Skins > Edit > Product Listing > Sort Bar…
Best Regards
hello
is it possible to make the popup on leave ?
Hi, we currently don’t have this option unfortunately.
Best Regards
Answer urgently to the ticket: Tracking ID: W9A-G68-HPZ8
Don’t reply with the copy paste answer “our developers answer in 24/48 hours…”
Hi, our developers are responding to each new ticket or reply in the order they are received, that’s why sometimes there’s a 24 to 48h backlog build-up, but we get through them within that time.
Thank you for your patience!
Thanks for reply…i just added a new reply.
I suggest you to improve this aspect because your theme it is good and really a lot of functionalities for these we (users) need faster support.
Btw thank you so much to be always kind and professional
We’re doing our best but we have to treat all our customers the same, that’s why we prioritize the order.
Thanks again!
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