100 comments found.
when i import the demo it says the time limit is 29sec.. and then fails, i tried a support ticket but your system does not send me an authentication code… please help!
the activation code doesnt work after i click deactivate and then when i tried to activate again on the same site… nothing happens!
Hello,
Thanks for reaching out!
Please create a support account first. Once your account is set up, you can log in and submit a support ticket, and our team will be happy to assist you.
Regards
I have a problem. I uploaded the latest version to my site, and now the site displays only a white screen.
What’s the problem? All hosting resources are high.
Thanks for reaching out!
Please make sure you are using the updated Vaximo Toolkit v3.6.
Go to Dashboard → Plugins and check whether the toolkit version matches the theme version (v3.6).
If the toolkit is an older version, you’ll need to update it to the latest version.
Best regards
Hi, im getting the follwing error after the wordpress update
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the vaximo-toolkit domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/mmcentury/daxtium.com/wp-includes/functions.php on line 6121
any idea how to fix it? seems like related to vaximo-toolkit plugin
Thanks for reaching out!
The issue is due to the latest WordPress update. We’re planning to release a theme update by next week to ensure full compatibility with WordPress 6.8.
We truly appreciate your patience, and please don’t hesitate to contact us if you have any further questions or concerns.
Best regards
Hi
I have raised a ticket as we are unable to import demo on our test server. please look into this on urgent basis. Thanks.
Thanks! Please check your submitted ticket, as we have responded there.
Best regards
Hi Guys,
There is any way I can change that purple colour from the Contact Page and replace it with an image instead colour. And the same if possbile for the footer. many thanks
Thanks for reaching out!
- Yes, you can add a featured image for the page from Pages → Edit Mode.
- To add a footer background image, go to Theme Options → Footer.
If you need any further assistance, please submit a support ticket so our team can assist you accordingly.
Regards
Hey guys I have some errors on my page https://paste.pics/SU3G3 due to the vaximo toolkit being deprecated. Can you please provide some insights? Many thanks. My vaximo toolkit is already up to date together with the theme
Thanks!
Could you please let us know which version of the theme and toolkit plugin you are currently using?
Looking forward to your response.
Regards
Theme 3.4, Plugin 2.4.0
Thanks! You need to update the plugin by following:
- Delete the existing Vaximo Toolkit plugin from the dashboard Plugins
- Reinstall the Vaximo Toolkit to get the latest version(v3.4)
After updating the plugin, let us know if the issue persists.
Regards
thank you it worked
Hey guys. I am so tired of this error https://paste.pics/b72f98502fd345cd9db6aa4b54656aab. Every time there is an update, that error show up and is time consuming to uninstall, download and install it again. I have installed the last vaximo toolkit version but it still throwing that error
Thanks for your message!
Please try resaving your permalinks by following the steps below — this often resolves the issue:
- Go to Dashboard → Settings → Permalinks
- Click “Save Changes” (you don’t need to modify anything)
If the issue still persists after that, please submit a support ticket and share your site admin access so we can take a closer look.
Regards
still doesn’t work. Do you have the same theme format in other framework, like React or Vue or Astro…?
Thank you!
- To investigate the “Page Not Found” issue further, please submit a support ticket and include your site’s admin access along with the link to the page showing the error. This will help us look into the issue in more detail. Additionally, please note that WordPress 6.8 has some compatibility issues with the theme. We’ll be releasing a theme update soon, so please ensure both the theme and the toolkit plugin are up to date.
- A React version of this theme is available. You can check it out here: https://themeforest.net/item/pisa-react-next-cyber-security-company-template/27858063
Feel free to reach out if you have any other questions.
Best regards
Hi! Can you tell me if your theme is compatible with Tutor LMS plugin? Thank you in advance for your reply.
Thank you for your interest!
Yes, the theme is compatible with Tutor LMS.
If you have any further questions, please feel free to reach out.
Best regards
I want to purchase your theme. However, I encountered an issue: when I try to checkout a product, it shows the message, ‘Sorry, it seems that there are no available payment methods. Please contact us if you require assistance or wish to make alternate arrangements.’
Additionally, I need to confirm a few things: -Does your WooCommerce functionality work properly? -Can I fully customize the header and footer as I want?
Thank you for your interest!
1. WooCommerce is fully functional, and we have added a test payment option in the live demo. You can check it now.
2. Yes, the header and footer can be customized through the Theme Options and Menus.
Feel free to reach out if you have any other questions.
Best regards
Hello where is documentation also need demo import regarding vaximo
Thanks for the message!
Please refer to the following documentation to import demo data: https://docs.envytheme.com/envydoc/vaximo-theme-documentation/importing-demo-contents/automatic-import/
If you need further assistance, kindly submit a support ticket so our team can assist you as expected. The support system link is here: https://support.envytheme.com/
Best Regards
Vaximo v3.1 Released on 15 October 2024! -------------------------------------- - Added: 2 New Homepage Demo Variations - Added: Case Study Custom Posts - Added: Case Study Details - Added: 24 New Elementor Widgets - Updated: WooCommerce Outdated Files
Hi,
I migrated my site to a new domain and need to deregister my key from the old domain in order to apply it on my new domain.
I find it rather suspicious that your theme forces me to purchase a $50 subscription because of a function that is not working.
I cannot deregister the key due to error: cURL Error #:Failed to connect to api-staging.envytheme.com port 443 after 2 ms: Couldn’t connect to Server.
Ticket was opened, awaiting reply.
Why do you not make this issue that seems everyone is having available to the public. To log a case for the same issue seems futile.
How do I get this fixed please?
Thanks for the message! We are checking your submitted ticket.
Regards
I have sent several emails to you with no resolution response. This should be a simple fix. The CURL cannot reach your server to deregister the key. I have confirmed PHP and CURL running with screenshots from the ISP. Gave you backend Admin access that you requested – which I feel is a poor request and approach to resolve. Either way, not the type of support I expected. How do we fix this?
Any update please?
Thanks! Hope your query has been resolved, if not, please respond to your ticket thread.
Regards
I just renewed my support, I changed a category on my posts and they all dissapeard! Please help. I can’t submit a ticket, it says it isn’t renewed.
Thanks for the message! Please try again if you are able to submit a ticket now.
Regards
I did. Thank you.
send an email so they can send me the images
Thanks for the message! Please find the attached doc link to make the theme like our live demo. Here is the doc link: https://docs.envytheme.com/docs/vaximo-theme-documentation/getting-started/welcome-to-vaximo/
If you have any other queries, please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Hi, can someone tell me how to change the Google Maps API Key? I get this error message once I change the location to my location: Google Maps Platform rejected your request. This IP, site or mobile application is not authorized to use this API key.
nvm, found it.
Thanks for the message! If you have any other queries, please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Does this theme supports RTL? If not, how can we make it support it?
Yes, Vaximo theme has RTL features. Regards!
How do I enable it? I tried translating the site with a plugin to RTL and the Design broke.
Hello EnvyTheme, we’ve been using the Vaximo theme for one year. But, recently, we got the email related to the copyright issue of the existing photos from the theme by asking whether do we have valid license or not. My question is that are we allowed to use the default existing photos from the theme? Because we’ve used these in some of our pages.
Thanks for the message! Could you please share the images related to the copyright claim?
Best Regards
They were asking about the Valid License for this photo.
Thanks! Please send us an email to hello@envytheme.com, so we can share a similar image with you to replace it.
Best
Hi, I need to know how the ACF plugin update is working for your Theme, since it’s not possible to update it from the Admin Plugins page, as for the other plugins!? Thank you!
Thanks for the message! Please deactivate and delete the existing plugin and then go to Appearance>Install Plugins to get the latest version.
If you have any other queries, please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Does this theme support multi site domains with translation to multiple languages which is more than 20
Thanks for the message! The theme is ready for multiple languages.
Best
Actually we dont need language translations. Our each site will be written in its own language content and the theme should support that as well.Can you suggest the best template which will support multiple domains (which will be at-least 20)
Apologize! We appreciate reading the Envato’s policies from the below link-
[https://themeforest.net/licenses/standard](https://themeforest.net/licenses/standard)
I need a clarification for the given terms in your license
“This license is a “single application” license and not a “multi-use” license, which means that you can’t use the Item to create more than one unique End Product.”
Does that mean if I can create subdirectory site paths for my application reusing the same theme but different language content. For example
https://example.net/pl – uses the same theme but content will be in polish https://example.net/de – uses the same theme but content will be in german https://example.net/en – uses the same theme but content will be in englishlikewise in 20 different languages.
Thanks! One license is only for one domain or subdomain.
Best
Hello, what is the difference between LTR Demos and RTL Demos
Thanks for the message! The main difference between left-to-right (LTR) and right-to-left (RTL) language scripts is the direction in which content is displayed:
LTR languages display content from left to right.
RTL languages display content from right to left.
Best Regards
I have tried to submit a support ticket however I am not receiving the confirmation email on account creation. Am also struggling with installing the demo content.
Receiving error Request failed. Error code: 403
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
