23152 comments found.
Hello!
I really like your theme and would love to use it for a wig shop project. However, before purchasing, I need to confirm whether the following functionality can be implemented with your theme:
Is it possible to set up filtering of product variations on the product page by group? For example, if a wig is available in several shades from different color categories, it’s important that the user can first filter by the main color group (e.g., brunettes, blondes, reds, etc.), and then select a specific shade from the available variations.
It is also essential that the product variations are displayed as photo thumbnails, not just text or color.
Please see this animated screenshot showing how this feature is implemented on the client’s old website: https://app.screencast.com/1X4tITcowWOiK
I would really appreciate it if you could let me know whether this is possible with your theme and, if so, how it can be configured.
Hello, @RudyMore,
First of all, thank you for your interest in Porto WordPress!
Yes, you can enable image swatch variations on the single product page. By default, these appear as smaller images, not as large as shown in your screenshot. However, the size can be easily increased using custom CSS.
Regarding the variation behavior, when one option is selected, the others will be automatically disabled, but not completely removed, as seen on the site you referenced. This is the default functionality of both our theme and WooCommerce.
Regards, P-THEMES.
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Thanks for the answer.
Hello @RudyMore,
Most Welcome 
Thanks for contacting us.
Have a great day
Regards, P-THEMES.
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Hie, I hope ur well, I moved my website from one hosting to the other and now I am not able update porto functionality. Please help
Thank you.
Hello, @charles1976,
I have reset your purchase code. Please re-register the theme again with the same purchase code, and try to update the theme and plugins then one by one.
Regards, P-THEMES.
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I had added a piece of javascript (where I don’t know now) that allows people to text the site owner (Kenect) and it has disappeared. Not even sure where I had it now but no matter where I add it, it won’t work. Where should I be putting a code like this <script async src=’https://bit.ly/47XXXXX' type=’text/javascript’></script> to show at the top on all pages?
Hello, @creativeone,
You can add your JS or JQuery code under Porto >> Theme Options >> JavaScript Code, OR you can try to add the JS code using any third party plugin.
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Thanks for responding. They actually want it to be/popup in the header but it shows at the bottom right. I tried adding the code to the header but I am thinking this would be something they need to set in their Kenect settings. Am I correct?
Hello, @creativeone,
Yes, they need to because there is no such option to add the JS in the pre built header.
And if you are using the Custom Header, then you can add the JS to the Custom Header by navigating to Porto >> Template Builder >> Header and edit the Custom Header from there, under the page you will find the option to put the JS code: https://pasteboard.co/jRVB2sF6bbU3.png and that code will only apply and work on the header.
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I am having issues with your new shop theme Shop 49. After installation it shows some errors. I have tries to fix but it not works for me. Can you please let me know what can i do ?
Attached Screenshot link:- https://prnt.sc/oRzWjVgiEdJI https://prnt.sc/7EP4Hhld5G6LHello, @JainClothHouse,
I have just visited your site now and it is working perfectly fine for me, please refer to these screenshots: https://pasteboard.co/NlmHZ4YpuK6I.png & https://pasteboard.co/n3x6tO8d09qb.png It must be a cache issue at your end, nothing else. Please try to clear the cache and check back again.
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Hi, can yıu reset my licenses, i have 3 liences but can not use any one.! I have sent many messages, and haven’t received a response! Thanks
thank you solved problem.
Hello @sahinb,
Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great day
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Hello, can you please reset my activation code ASAP? I need to install on my new website and template says it’s been used before. that was 4 years ago for 1-2 months then that website was down afterwards.
Hello, @vafaminato,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hello,
I cannot seem to get updates, I am getting this message; “An error occurred while updating Porto Theme – Functionality: You are now using an illegal license of Porto that violates to Envato license terms. Your website might be blocked or reported to Google about your illegal license. Please purchase a legal license through Envato.”
Please, I would appreciate this to be rectified immediately as its affecting my website. Thanks
Hello, @obie_okpala,
Please go to Porto > Theme License, unregister the current theme license, and then re-register it using the same purchase code.
After that, try updating the theme by navigating to Appearance > Themes. Once the theme is updated, proceed to update the plugins individually from Appearance > Install Plugins.
Hopefully, this will resolve the issue. If not, please reach out to us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate further and assist you directly.
Regards, P-THEMES.
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Where can I go to reset the license? Please reset my license. I opened a ticket, and there was never a response, thanks.
Hello, @nurichtw,
I have reset your purchase code. Now you can use the same purchase code to activate your theme.
Regards, P-THEMES.
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Is it possible to remove the main logo link as it is taking the visitor back to a password protected page always to login?
Hello, @webdesignerz,
Unfortunately, there isn’t a built-in option to remove the link from the logo. However, as a workaround, you can use a single image element in the header builder and set its click action to #. This allows you to display the image in place of the logo without making it a clickable link.
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I’ve installed and uploaded the themes successfully. When I import a template into the header or any page, everything looks fine during editing. However, when I view the live website, the layout appears messy and broken. I’m using Elementor as my page builder.
Hello, @dacclinicmanchester,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Hi @mahmutguzel,
Please go to Porto > Theme License, unregister the theme, and then re-register it using the same purchase code. After that, try updating the theme first, followed by the plugins.
Alternatively, you can update the theme manually by following the steps in our documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
If you continue to face issues, feel free to contact us through our support system and provide your site’s WP Admin URL and login credentials, so we can take a closer look and assist you directly.
Regards, P-THEMES.
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Hi again, thank you for your reply!
Re: video thumbnail
I’ve already edited one of products and added the video URL and thumbnail image in the product settings, as shown in the screenshot you shared. However, the video still doesn’t appear in the product image gallery on the frontend.
Can you please clarify:
Should the video automatically show up as a clickable thumbnail in the product gallery next to the images?Are there any additional settings I need to enable in the Porto theme options, gallery type, or builder to make it visible?Can I somehow download a demo with this feature enabled? It seems to be missing from all the demo’s except one, and this one is not downloadable.
I just want to make sure I’m not missing a required step or setting. Thanks in advance for your help!
Hello, @hellommatuszak,
It will automatically show in the product gallery but at the end of the product gallery, if it is not working for you, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Guys, how to enable Video Thumbnail? I can see it in one demo only, but it is not even possible to download it from studio. Can I somehow add it to my existing customized Single Product? I filled in YT link and thumbnail in Product Details, but I don’t have Video Thumbnail.
https://prnt.sc/aGjBvzN3zPIWHello, @hellommatuszak,
You need to edit the single product page and then set the video for the specific product from there as per your requirements, please refer to this screenshot: https://pasteboard.co/KXP5ETpFoCd6.png
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Ok, and should it show automatically in product’s gallery? Or any other criteria has to be meet? Because I have tried that, using Youtube and FTP-hosted videos, and it it doesn’t show in the gallery. Any additional setting to be done?
Hello, @hellommatuszak,
It will automatically show in the product gallery but at the end of the product gallery, if it is not working for you, then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, Elementor hasn’t been working since the last update. It looks terrible. Is your theme no longer compatible with Elementor? Because when I bought it they offered me a product compatible with Elementor
Hello, @Mario_1979,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards, P-THEMES.
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Just to make you aware, many of your demos, and the ability to install functionality is down.
Hello, @talentsort,
Thanks for the update. Could you please check again now? If you’re still experiencing the same issue, kindly share the URLs of the affected pages so we can investigate further.
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Hello ,
1 – Is it possible to edit the header and footer with elementor?
2 – Are the service pages editable with elementor?
Tks
Hello, @Jorgecal,
First of all, thanks for showing your interest in Porto WordPress
1. Yes you can create and edit the header and footer with the Elementor page builder as well.
2. Yes you can edit the service page with Elementor page builder as well.
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When trying to setup and install the “Dentist” demo, an error occurs when installing the plugin ( Alpus FlexBox Addon – Nested Slider ) and the installation does not continue.
https://prnt.sc/3JtPhBmY47qtHow can I install the plugin manually?
Hello, @Jorgecal,
Please go to Appearance > Install Plugins and attempt to install the plugin from there. Once the plugin is successfully installed and activated, try importing the demo again and see if the issue is resolved.
If the problem persists, kindly reach out to us through our support system. Make sure to include your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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hey, 1. Does the product page shows something like “Sold by ABC ” in case of multi-vendor Example screenshot: https://tinyurl.com/25nzqop6
2. Can I use all pre-made theme for multi-vendor purposes or anything specific you recommend? I’m gonna use WCFM.
Hello, @ybh740852,
Thank you for your interest in Porto WordPress!
1. It sounds like you’d like to display the vendor information on the single product page. Yes, you can do that! Porto allows you to create a custom single product page, where you can add elements to show the vendor details when using the Multivendor plugin on your site.
2. Absolutely! You can use any of the pre-built demos with the Multivendor plugin on your site, depending on your specific needs.
Regards, P-THEMES.
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Hello, with this theme can I include a checkbox on the product page with an extra service , for example, gift wrapping (+2 euros) ?
Hello, @dssz,
Unfortunately, we do not offer this functionality for extra services. We recommend trying a third-party plugin that may better suit your needs.
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Hello, he wp bakery section disappeared from all my pages. I only see classic and frontend. if I create a new page it shows up! what happened?
Hello, @simonocci2,
We have to check the situation on your site, please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello team A quick question, why there is no update for wp bakery page builder from last few months. Currently Wp bakery is 8.3.1 and you last update is 8.1.
Regards
Hello, @scriptfeedsdev,
We will soon update the plugin with the new theme update, and for now, please download the latest version of the plugin from this URL: https://m.dropmefiles.com.ua/en/ky4H6hAe8Z and manually update on your site.
Regards, P-THEMES.
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Hello, We tried to reset our key, but it didn’t worked. Can you please reset the keys for us.
Regards
Hello, @scriptfeedsdev,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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