14 comments found.
Hello,
Is this theme compatible with Php 8.3 ? regards, Emmanuel
Hello,
The theme can be used with PHP 8.3.
Support
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Qode Interactive
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Hi, when “Rolana Core” is active, custom fonts uploaded via Elementor Pro are completely blocked from loading on the live, public-facing website. The browser’s console confirms the font files are not being loaded.
Hello,
The theme was designed and developed to use options by the theme and free version of Elementor. There is a custom font option in Rolanda Core Options > Fonts. For a more detailed overview of theme’s options please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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i load the custom font on Rolanda Core Options > Fonts but don’t works (i’ve remove elementor pro extension). I’ve already open a ticket.
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Hi, You have a problem with the theme live preview, it gives an error “unable to establish database connection”
Hello,
Thank you for contacting us.
The live demo is available now and you can access it using this link.
Support
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Would it be possible for the theme homepage to play a video instead of showing a photo?
Hello,
You can use the Video Button widget or some other default video widgets that come with Elementor to create sections with videos on your page.
For more info regarding the available options, please take a look at the theme documentation.
Support
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Yes, but what I would need is for a video to play automatically and loop on the opening slide. Like here, for example: https://solomnia.us/ . Is that possiblle?
Hello,
The section from your example is created using the Slider Revolution plugin, and that plugin comes bundled with this theme. You can create the section with the video background o loop using the Slider Revolution plugin.
Support
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So you could install that plugin in the template, and then you could do it…
Hello,
Yes, the plugin is included in the purchase, and you can install/activate it and use it to create the layout that you want.
Support
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I want to update all pages to use the Main Menu. I don’t want to use the left menu or right menu anymore. How can I do that?
Hello,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket, please follow instructions from this article – How To Submit A Ticket.
Support
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I have purchased a theme from this developer and the purchase code attached to the theme does not work and neither does their email address to contact them. They have done everything they could NOT to help me so I am telling anyone who is interested in buying from this particular developer that you are waisting your money because their themes don’t work and they will not aid you in resolving anything. All they will do is copy and paste a generic reply from a premade matrix and forget about you.
Select-Themes AUTHOR 1 day ago Flag Hello,
We could not locate any email related to the Rolanda theme. Please try to use the Help Center to submit a ticket.
To submit a ticket, please follow the instructions from this article.
When you log in to our Help Center, click on the “Submit a Request” link in the header, and fill in the form as shown in screenshot. First, enter your purchase code, select the profile (in this case, Select Themes), and then the theme.
Save your money and buy from someone else who actual takes pride in their code and won’t steal your money and act as though something is wrong with you. DO NOT PURCHASE ANY THEMES OR CODES FROM THESE THIEVES BECAUSE THEY WILL STEAL YOUR MONEY AND WASTE YOUR TIME.
I gave them $90 for a theme over a week ago and they are literally doing all they could to NOT help me with the fake purchase code they gave me, and now I am stuck with their garbage. DO NOT BUY FROM THESE PEOPLE, you will regret it. And if you want to get a refund, good luck with that as well because you’re not getting shit back.
Cliff
Hello,
We are trying our best to assist you and we have provided you with detailed instructions multiple times. There is no need for this type of communication and we need to ask you to be more professional.
First, could you please send us the screenshot of you filled in the ticket form? We can then tell you if you filled in the request correctly.
Second, the email you listed in your previous comment is correct. We are experiencing some issues with the mail server so sometimes not all mails are delivered.
Refunds cannot be handled through comment section. On Envato Market refunds are processed as explained in this article where you can also submit your refund request.
Support
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First of all, professionalism left the room when you simply ignored me when I tried to explain to you that your email system is messed up. Only to find that your mail server IS actually jacked. So it isn’t me, but you. I have sent you all the screenshots you need to see that the purchase code does not work in the theme I purchased, nor does it work on your website to create a ticket. This is why I emailed multiple times to hear nothing back from anyone in your team. Now what am I supposed to do at this point? The theme doesn’t function, and your website doesn’t function and now we know your mail server is out. How do we fix this situation????
We have always replied to your inquiries here and provided instructions several times, we are not ignoring you.
We are sorry that you couldn’t reach our support via email, however, the screenshot was provided on how to fill in the form and you replied: “Not only does it not work, when you select Qode from the dropdown field, the theme Rolanda doesn’t even exist in the other dropdown list for the theme I bought.” Which means that you selected the wrong profile. As shown in screenshot you need to select “Select Themes”, not “Qode”. You can add screenshot of you filled in the form here so we can check if you filled in the request correctly.
Anyhow, since you are having troubles to contact our support you are eligible for a refund and you can submit a refund request here.
Support
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Qode Interactive
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I just emailed you my issue. Let’s see how long it takes to resolve this. One week has passed since the purchase of this theme and I’m still waiting to get started on it due to purchase code activation.
Hello,
Did you submit a ticket to our Help Center? If you did that, please provide the ticket ID.
Support
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Qode Interactive
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Your Ticket center doesn’t work and the drop down menu doesn’t have the theme I purchased so I can’t get a ticket ID. I emailed you yesterday like you advised me to do. I checked today to see if anyone replied back to me and no response so far.
I emailed you guys at helpcenter@qodeinteractive.com
Hello,
We could not locate any email related to the Rolanda theme. Please try to use the Help Center to submit a ticket.
To submit a ticket, please follow the instructions from this article.
When you log in to our Help Center, click on the “Submit a Request” link in the header, and fill in the form as shown in screenshot. First, enter your purchase code, select the profile (in this case, Select Themes), and then the theme.
Support
Select Portfolio part of
Qode Interactive
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What part of what I am saying you are not understanding? I want my money back, your system DOES NOT WORK!!!!! MAYBE THAT IS WHY YOU CAN’T FIND MY EMAIL. I want you to type out your email address right here in this chat. Don’t send me anywhere, GIVE me this imaginary email address you have because it doesn’t work.
First, could you please send us the screenshot of you filled in the ticket form? We can then tell you if you filled in the request correctly.
Second, the email you listed in your previous comment is correct. We are experiencing some issues with the mail server so sometimes not all mails are delivered.
Refunds cannot be handled through comment section. On Envato Market refunds are processed as explained in this article where you can also submit your refund request.
Support
Select Portfolio part of
Qode Interactive
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Hi, I purchased ” Rolanda – Restaurant WordPress Theme” and i need support, but when I try to log in to the support page and enter my email and password, the message “Working…” appears and then nothing happens. Support has been blocked for several days. I urgently need to open a ticket. I have already tried from another browser but with the same result.
Hello,
Please try to clear your browser cache and try to submit a ticket from an incognito tab. After that try to submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
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Qode Interactive
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I’m trying to submit a ticket with you because the purchase code that came with theme does not work in the Rolanda theme to install the demo content. When I try to submit a ticket, I can’t because your ticket center says the theme I purchased yesterday has an invalid purchase code. How can this be corrected???
Cliff
Hi,
This can occur if you haven’t selected the correct profile or if there is an empty space before or after your purchase code. Please make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
Support
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I did ALL that and it still doesn’t work. Not only does it not work, when you select Qode from the dropdown field, the theme Rolanda doesn’t even exist in the other dropdown list for the theme I bought. The purchase code you’ve provided me does not work and I would like for it to either work properly or refund me my money so I can find another theme for my client. $90 for a theme shouldn’t have all these problems right off the bat. I haven’t even uploaded a single image and I already have all these problems.
Hello,
Please take a look at the screenshot from the previous reply. You do not select ‘Qode’, the option that you should select is ‘Select Themes’. Once you select that profile, the theme will appear on the list, and you should be able to submit a ticket.
Support
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Qode Interactive
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Hello, I purchased the Rolanda chef theme and for some reason I can not install the activation code to download the Demo Content. Can you please help me with this? What do you need from mre?
Thank you
Hello,
Thank you for choosing our theme.
If you are perhaps getting the “Please wait” message during registration, then try suggestions from this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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I just tried to submit a ticket and now the theme I purchased from you is now saying I can’t make that submission because the purchase code is invalid. I just purchased it yesterday and it’s already invalid???? I really need to get this theme going, is there anyone there who can help me with this issue. I purchased the Rolanda restaurant theme.
Support
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Hi, How to do it in one line. https://prnt.sc/qVQhpt9SwXZA https://prnt.sc/958DKFoAfHsb Please provide the code.
Hello,
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket, please follow the instructions from this article – How To Submit A Ticket.
Support
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Hi! Nice template, thanks! I have a question, where to connect this beautiful font? https://prnt.sc/utS5CPot3ky-
Hello,
Those fonts are added as images, and they are created by our designer. If you would like to use similar fonts you can try Better Friend font or similar cursive font for your website. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Qode Interactive
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No as images ! https://prnt.sc/CsJjhlDfNXfl
Hello,
In the screenshot that you shared previously an image is used, however in some cases an actual font is used. The font is called ‘Tuesday night’.
Support
Select Portfolio part of
Qode Interactive
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Yes, but it doesn’t work. It doesn’t show up. Why?
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Excellent job! Best of luck with sales! 
Support
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Congratulations GLWS
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