Hello there!

Thank you for reaching out! I’m sorry to hear you didn’t receive an email.

According to our records, the license has already been activated on the site car*a.co.jp. Could you please confirm if the issue is still relevant or if you’ve managed to access the plugin from there? If the problem persists, let me know, and I’ll assist you further!

Best regards,

Hello there,

Thank you for reaching out and expressing your interest in purchasing the Motors Theme! I’m excited to hear you’ve been testing the back-end demo, specifically the green “Classified Listings” version. Below, I’ve provided answers to your questions to help clarify the issues you’ve encountered.

Sticky Menu Behavior: Thank you for pointing out the difference in sticky menu behavior between the blue and green demos. I’ve passed this case to our developers for review, as the menu jumping or shifting on the blue demo while remaining stable on the green one is something we’ll investigate. Regarding adjusting the main menu height, there isn’t a direct setting for this in the theme options, but you can customize it with CSS in Appearance > Customize > Additional CSS.

Elementor Changes Not Showing on Frontend: I couldn’t reproduce the issue with the “Care Features” section missing. Please ensure that “Care Features” are enabled in your listing settings. If the problem persists, could you provide steps for me to replicate it? For Google Maps, you’ll need to add a Google Maps API key following this guide: https://docs.stylemixthemes.com/motors-theme-documentation/motors-plugin-settings/google-services/google-maps.

Search Results Carousel Not Displaying: Unfortunately, I couldn’t replicate the issue where the search results carousel shows in Elementor but not on the frontend. Could you please provide detailed steps to reproduce this case?

Modular Sidebar Not Responding: This is an unusual case. The Modular Sidebar option is available only with the Motors Pro Plugin, which is a separate purchase from the theme. If you’d like to test this feature, it’s accessible in the back-end demo here: https://stylemixthemes.com/car-dealer-plugin/.

Phantom Icons Appearing: The icons you’re seeing on the live site are likely from the recommended AddToAny Share Buttons plugin. You can disable it on your site if needed. Note that this option is blocked in the back-end demo.

Inconsistent Fonts in Top Menu: I couldn’t reproduce the font inconsistency in the top menu across pages. Could you please share steps to replicate this issue?

Footer Customization Limits: There’s no direct setting to adjust the footer’s height, text styling, or spacing, but you can try recreating the footer and header using the Ultimate Addons for Elementor plugin or customize it with CSS in Appearance > Customize > Additional CSS.

I hope this helps clarify things! I’m here to assist further if you need guidance with any of these steps or if you’d like to discuss your findings as you move forward with your purchase. Thank you again for your interest—we’re excited to support you!

Best regards,

Hello there,

Thank you for your interest in the Motors theme! I understand you’d like to install the “Auto Rental” Elementor demo for its design but use the “Auto Rental Two” booking list and validation features on the same website.

By default, each demo has its own unique design and functionality, and there’s no built-in option to combine them on a single site. However, this can be achieved with a custom solution tailored to your needs. If you’re interested, you might want to connect with our Digital Agency by clicking the “Hire Us” button below this message—they can assist with such customizations.

As an additional suggestion, I recommend trying out our demos in the sandbox (Back-end) on our website at https://stylemixthemes.com/motors/. This will give you a hands-on feel for the features. Feel free to let me know if you have more questions—I’m here to help!

Best regards,

Hello there,

Thanks for reaching out about your custom checkout page issue!

Our support team can assist with default settings and features of the Motors theme, but for custom code like your checkout page and booking functionality, I’d recommend connecting with our Digital Agency. They can offer a personalized solution to address your specific needs. Just click the Hire Us button below to get in touch with them!

Best regards,

Hello!

Thank you for your message.

Once you install and activate the theme, you can choose any demo and import it. During the demo import process, all the necessary plugins (besides Revolution Slider) will be installed automatically.

For a step-by-step guide, please refer to this documentation: https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-import-demo-content

If you run into any issues or need further assistance, feel free to let us know — we’re here for you!

Warm regards,

Hello,

Thank you for your detailed message and for explaining the situation clearly we truly appreciate it.

To assist you further, we would need to check your site settings directly. Could you please provide us with your WordPress admin credentials?

For your convenience, you can simply copy and paste the format below and fill in your details here https://themeforest.net/user/stylemixthemes

Please provide

Website URL, Admin Username, Admin Password,

Additionally, please make sure that your theme and all related plugins are updated to their latest versions, this often resolves unexpected issues quickly.

As soon as we receive your access details, we’ll be happy to investigate and help you find a solution as promptly as possible.

Thank you again for your cooperation and trust!

Warm regards,

Hello there,

Thank you for reaching out and for your efforts in working with the theme. At the moment, there is no built-in option to disable the default menu through the theme settings. Achieving this would likely require custom development, which, unfortunately, falls outside of our standard support scope and expertise.

We truly appreciate your understanding, and if there’s anything else we can assist you with, please feel free to let us know!

Best regards,

Hello there,

Thank you for the request.

You can check the documentation here – https://docs.stylemixthemes.com/motors-theme-documentation/dealership-layout-features/dealership-inventory-page/price-settings

If you are using multiple currencies, the conversion rate might be affecting it.

Best regards,

That road, which is documentation I have on Motors Plugin->Search Results Page->Currency and fill those just in EUR symbol E, position Left, and I don’t use any Multiple Currencies and is the same thing Regular price is 14300 eur, live on page is 10010 eur. Thank you. I’m waiting for help!

Hello,

Thank you for your detailed message and for explaining the situation clearly we truly appreciate it.

To assist you further, we would need to check your site settings directly. Could you please provide us with your WordPress admin credentials?

For your convenience, you can simply copy and paste the format below and fill in your details here https://themeforest.net/user/stylemixthemes

Please provide

Website URL, Admin Username, Admin Password,

Additionally, please make sure that your theme and all related plugins are updated to their latest versions, this often resolves unexpected issues quickly.

As soon as we receive your access details, we’ll be happy to investigate and help you find a solution as promptly as possible.

Thank you again for your cooperation and trust!

Warm regards,

Thank you so much!

I’m really sorry to say it but there is no way to make it work as it should.. i updated theme and plugins but it’s not even showing item titles anymore! it says “show”.. what can i do? a clean reinstall would make me loose all items? thanks

Is the malfunction related to the fact that I need to upgrade to a Pro plan?

Hello there!

The issue you experienced was related to a caching plugin. After clearing the cache, everything is now displaying correctly — including the item titles — both on the homepage and on single listing pages. You can check it here: https://prnt.sc/dDbksvviowGu and here: https://prnt.sc/TJ_1R3lctKGv

There’s no need to reinstall or upgrade to Pro — the issue was simply a caching conflict.

Let me know if anything else comes up, I’m here to help.

Best regards,

Hello Antonio,

Thank for your kind words and for using our theme — we truly appreciate your support!

Regarding the issue you mentioned with the “Older Than 2000” filter in the Mega Menu: currently, the URL is set to show vehicles from the year 1990 using the parameter ?ca-year=1990.

To display all vehicles older than a specific year (e.g., older than 2000), you can use the ?min_ca-year=2000 parameter instead. This will ensure that all listings with a year prior to 2000 are included in the results.

Wishing you continued success with your site!

Warm regards,

Good morning,

I’m trying it and it doesn’t work.

I replace the parameter:

/inventory/?ca-year=2014

by

/inventory/?min_ca-year=2014

and continues showing all the cars.

Greetings. Antonio C.

Good morning Antonio,

Thank you so much for your message, and I’m truly sorry to hear that it’s still not working as expected.

This particular request involves customization beyond my area of expertise. I’ve shared with you all the information I received from our development team, but unfortunately, I’m unable to provide further assistance with additional modifications.

For more advanced changes, you may need to consider hiring a developer who can help implement the specific functionality you’re looking for.

I sincerely appreciate your understanding, and please don’t hesitate to reach out if there’s anything else I can assist with.

Warm regards!

Hello,

Thank you so much for your kind words, we appreciate your support and interest in our theme!

At the moment, we don’t have any immediate plans to create a dedicated classifieds-style demo specifically for job listings. However, if you’re looking to implement this functionality right away, we recommend reaching out to our trusted partner team at hello@stylemix.net

They offer professional customization services at very reasonable rates and would be happy to help bring your vision to life.

Thanks again for your thoughtful suggestion—it truly means a lot to us!

Warm regards,

Hello,

The app demo is still working, but please note that it hasn’t been updated. This is because the app is no longer supported due to low demand and limited resources.

We do not recommend purchasing it at this time.

However, the mobile version of the theme is quite user-friendly and delivers a solid experience across devices without needing a separate app.

Let us know if you need help setting that up or have any other questions.

Best regards

Hello,

First of all, we’re truly sorry if our previous responses caused you any frustration, and we sincerely appreciate you taking the time to share your feedback.

Please note that any comments containing inappropriate language or an aggressive tone may be removed. Our comment section is meant to foster a respectful and constructive space where users can help and support one another. We kindly ask that everyone maintain polite and considerate communication at all times.

Regarding the issues you’ve raised, we’ve carefully reviewed your support request. Our support agent responded thoughtfully and addressed each of your concerns, particularly those related to the “Motors Classified Four” demo. The issues shown in your video were confirmed, and we completely understand how inconvenient this must be.

We want to reassure you that these issues have been logged and will be addressed in a future update. We truly value your patience and your input, as it helps us improve the product for everyone.

Please feel free to reach out to us if there’s anything specific you feel was missed or if you need further clarification—we’re here to help.

Warm regards,

Hello,

Thank you for your detailed question, and I truly appreciate the time you took to explain your pricing structure.

At the moment, the booking system in our theme works a little differently than the exact structure you’ve described.

For example, you can set up a rule where if a car (or item) is booked for more than a certain number of days — say 5+ days — the regular daily rate (e.g., €100) can automatically drop to a lower rate (e.g., €80). This allows for tiered pricing based on booking duration.

Additionally, you can use the Price For Date Period feature to set different rates for specific time frames, such as peak or seasonal months. For instance, during special months, you could define a daily rate of €120 or offer a reduced rate of €110 when booked for more than a certain number of days.

By combining the available pricing options, you can create a fairly flexible pricing system, such as:

• Price Per Hour + Discount By Days + Price For Date Period
• or
• Price Per Hour + Fixed Price By Quantity Days + Price For Date Period

While it may not support your exact pricing logic out of the box, many similar combinations can be configured to achieve a very close result.

Please let me know if you’d like help setting up a configuration based on your example — I’d be happy to walk you through it step-by-step!

Warm regards,

Thank you very much for taking the time to give me a detailed answer. I tried this in the demo you have on themeforest but it does not fulfill the necessary functions according to my requirements. I hope that in the next updates you will do something about this function. Thank you very much

Hello there,

We understand that the current functionality doesn’t fully meet your specific requirements, and we truly value your input.

While we can’t guarantee any immediate updates, your suggestion has been noted, and we’ll certainly keep it in mind as we continue to improve the theme.

Thank you again for your understanding, and please don’t hesitate to reach out if you have any further questions or suggestions. We’re here to help!

Warm regards,

Hello,

Thank you so much for your message!

You’re right, not all demos include the “Dealer List” page by default. This page is only available in the dealership-specific demos, and unfortunately, it cannot be added through the theme settings alone.

That said, it might be possible to implement it through custom development. If you decide to go that route, please make sure all changes are done within a child theme to ensure they remain safe during updates.

If you need any guidance on where to start or how to approach this, feel free to reach out we’re happy to help however we can!

Warm regards,

I fixed all my problem :/ like that ””“document.addEventListener(‘DOMContentLoaded’, function() {

if (document.body.classList.contains('home') || document.body.classList.contains('front-page')) {
    console.log("Homepage detected: updating '.view_all_button' text...");
    const buttonSelector = '.view_all_button';
    const newButtonText = 'new text';
    const theButton = document.querySelector(buttonSelector);
}

if (theButton) {
    theButton.innerText = newButtonText;
    console.log("Homepage button text updated.");
} else {
    console.error("Homepage detected, but button not found: '" + buttonSelector + "'");
}

console.log("Updating compare title...");
const compareTitleSelector = 'h2.compare-title';
const newCompareText = 'new text';
const compareTitleElement = document.querySelector(compareTitleSelector);

if (compareTitleElement) {
    compareTitleElement.innerText = newCompareText;
    console.log("Compare title updated.");
}

var detailButtons = document.querySelectorAll('.slider_attr_btn');
detailButtons.forEach(function(button) {
    if (button.innerText.trim() !== 'new text') {
        button.innerText = 'new text';
    }
});

console.log("Translating 'Vehicles available' text...");
const filterCountSelector = '.stm-modern-filter-found-cars h4';
const newFilterText = "new text";
const h4Element = document.querySelector(filterCountSelector);

if (h4Element) {
    const textNode = h4Element.lastChild;
    if (textNode && textNode.nodeType === Node.TEXT_NODE) {
        if (textNode.nodeValue.trim().toLowerCase() === 'vehicles available') {
            textNode.nodeValue = ' ' + newFilterText;
            console.log("'Vehicles available' text translated.");
        }
    } else {
        console.warn("Text node not found in:", filterCountSelector);
    }
}

console.log("Translating sorting options...");
const sortContainerSelector = '.stm-sort-by-options';
const sortContainer = document.querySelector(sortContainerSelector);

if (sortContainer) {
    try {
        const labelElement = sortContainer.querySelector(':scope > span');
        if (labelElement && labelElement.innerText.trim().toLowerCase().startsWith('sort by')) {
            labelElement.innerText = 'new text';
            console.log("'Sort by:' label translated.");
        }
    } catch (e) { console.error("Error translating label:", e); }
}

try {
    const selectElement = sortContainer.querySelector('select');
    if (selectElement) {
        const optionNewest = selectElement.querySelector('option[value="date_high"]');
        if (optionNewest) {
            optionNewest.textContent = 'new text';
            console.log("'date_high' option translated.");
        }
} catch (e) { console.error("Error translating sorting options:", e); }

const optionOldest = selectElement.querySelector('option[value="date_low"]');
    if (optionOldest) {
        optionOldest.textContent = 'new text';
        console.log("'date_low' option translated.");
    }
}

const select2Rendered = sortContainer.querySelector('.select2-selection__rendered');
if (select2Rendered) {
    const currentTitle = select2Rendered.getAttribute('title');
    if (currentTitle && currentTitle.trim().toLowerCase() === 'date: newest first' && optionNewest) {
        select2Rendered.innerText = 'new text';
        select2Rendered.setAttribute('title', 'new text');
        console.log("Select2 label updated (newest).");
    } else if (currentTitle && currentTitle.trim().toLowerCase() === 'date: oldest first' && optionOldest) {
        select2Rendered.innerText = 'new text';
        select2Rendered.setAttribute('title', 'new text');
        console.log("Select2 label updated (oldest).");
    }
}

console.log("Translating 'Add car to compare'...");
const addCarSelector = '.compare-col-stm-empty .h5';
const newAddCarText = 'new text';
const addCarElements = document.querySelectorAll(addCarSelector);

if (addCarElements.length > 0) {
    console.log(`${addCarElements.length} 'Add car to compare' element(s) found.`);
    addCarElements.forEach(function(divH5) {
        if (divH5.innerText.trim().toLowerCase() === 'add car to compare') {
            divH5.innerText = newAddCarText;
        }
    });
    console.log("'Add car to compare' texts translated.");
}

}); ””“

Hi,

Thank you so much for reaching out, and I apologize for the inconvenience you’re experiencing.

Please note that requests involving customizations—like changing plugin behavior via JavaScript—fall outside the standard support scope and my area of expertise.

That said, I truly appreciate you taking the time to share your findings and your code snippet. It’s always helpful when users contribute ideas that might assist others in the community as well.

And we recommend applying all changes through the child theme to keep them update-safe.

Thanks again for your understanding and for being part of our user community!

Warm regards,

Hello,

Thank you for your questions!

While the theme includes rental functionality in its demos, it is designed with a single admin managing the rentals. Currently, there isn’t an option for multiple drivers to register and provide rental services themselves.

For payments, the Motors theme is fully integrated with WooCommerce, which means you can use any of the available WooCommerce payment options for car rentals or services.

Please don’t hesitate to reach out if you have more questions or need further clarification.

We’re happy to help!

Hello there,

Thank you for the request and providing ticket number.

Please note that your theme is 10 versions behind on your website, meaning you’ve missed 10 updates. Please you can check changelog here – https://docs.stylemixthemes.com/motors-theme-documentation/changelog

It’s crucial to update the theme first, followed by the plugins, as this helps prevent compatibility issues.

You mentioned that updating didn’t resolve the issue—could you clarify what exactly you updated?

Also, why is the theme so outdated on the test website provided in the ticket?

Updating the theme is an essential first step; once that’s done, we can investigate further.

Best regards,

It seems that you checked the issue while I was working on resolving it myself by restoring the website to a previous version. Now everything is up to date, including the theme and plugins. Please review the site again and let me know if you need any further assistance. Thanks

Hello,

Thank you for your cooperation and for the update.

Kindly allow us a little time to review the site again thoroughly. There is currently a queue, but rest assured, you’ll receive a response as soon as possible.

Thank you once again for your patience and understanding!

Warm regards,

Hi,

Thanks for reaching out. We’re aware of the reported vulnerabilities in Motors Plugin. Our development team is working on fixes, and a fix will be released in next updates.

We recommend keeping the plugin up to date to ensure you receive the fix as soon as it’s available.

Let us know if you have any other questions in the meantime.

Best regards,