1294 comments found.
Subject: Trust Badge Icons Not Displaying Issue – Kalles Theme
Dear Team,
I am currently using the Kalles theme for my Shopify store and have encountered an issue with the trust badge icons. As shown in the attached screenshot ( https://ibb.co/QFCG0xr3 ), the payment icons (Amazon Pay, Visa, MasterCard, PayPal, etc.) are not displaying correctly and appear as broken images on my product page.
Could you please guide me on how to resolve this issue? I have checked my settings and assets but could not find any errors from my side. Kindly advise if there is any fix or update required to resolve this issue.
Looking forward to your prompt support.
Thank you,
After investigation, we found that Shopify recently made an update that has caused payment method icons to break across many stores. This is a known issue and not caused by anything you changed.
To fix it, please update the following files:
main-product.liquid
footer_content.liquid
featured-product.liquid
main-qv.liquid
mini_cart.liquid
In each of these files, replace this line:
{{ img | payment_type_img_url }}
with:
https://raw.githubusercontent.com/activemerchant/payment_icons/refs/heads/master/app/assets/images/payment_icons/{{ img }}.svgHello, I’m looking for a shopify theme that supports video in the product cards. Like this: https://glozin-demo.myshopify.com/ – you see video instead of an image. But every shopify theme only allows images. Interesting, if you’re planning to add such functionality or maybe it exists already?
Hi there, You can upload a video to Shopify; it’s not possible to display a video directly on the product card like that. As an alternative, you might consider using a GIF.
Please add upsale on cart drawer !!
You can add product recomendation https://prnt.sc/oxMTJw84XJwD Here is the document in details: https://support.the4.co/articles/how-to-add-recommended-products
Actually, I’m talking about a cart progress bar like this https://prnt.sc/rULf9pP5zDq8
Hi, i had purchased kalles for woocommerce and its not getting any update from past 2 years, and now its creating conflicts with elementor and woocommerce plugins, and you guys are not even replying to anyone for your woocommerce theme, a lot of people have give their money to you and you are not giving any update for those and their sites are getting crashed now including me.
Hi there,
For now, to use Elementor, please help us downgrade to a lower version so that the plugin can function properly.
Please help me downgrade to this version https://letshare.link/82e104b3c7
We sincerely apologize for this inconvenience. Thank you for your understanding!
but why you guys are not providing theme updates for wordpress user as many people invested on your theme and they all are worried now. look at your them for wordpress’s comment section how many people got frustrated just because of not getting updates
I am still waiting for your reply why you guys are not providing updates for wordpress theme
Hi There, I hope you are doing well
I am planning to move my store from Woocommerce to Shopify because of the load speed. My Woocommerce is already 100% on GTMATRIX, but it is not stable. Sometimes fast sometimes slow. So, do you recommend this theme?
I have just a few products (35), a lot of variations options, 3 categories, and a form to be filled in each product page.
Thanks
Hi there, Thank you so much for interest in our theme. About this question, I recommend you consider Kalles 5, it optimized the loading speed and compatible with Shopify theme blocks – Latest version of Shopify. About variants, please Shopify limites 3 options (for example: Size, Color, Material) and 100 variants for all options. If you have any questions please let us know. Best regards
Best Regards
Hi there, about Subscription app you can consider https://apps.shopify.com/categories/selling-products-payment-options-subscriptions Many apps compatible with our theme. Best regards
Hi there,
I own several licenses of this theme. I have a site which has been using the theme for a while now, and it seems that it does not work with the one-time code login method.
Please can you advise the following:
1. Does the theme now support this method?
2. I am renewing my support for this theme, can you assist with updating the theme to help with this?
Awaiting your response.
Regards.
Hi there, theme support one-time code. Please help me create ticket on our system so we can assist you: https://support.the4.co/ Thank you!
Shopify generates blocks automaticaly, We can see the blocks generated in the Blocks section of the theme. but we cannot add to sections. Can ou explain wh? Thank you
Hi there, please help me create ticket here so we can check and assist you further: https://support.the4.co/ Thank you
Hi It seems that your theme is not being updated to match the shopify themes.
Please let me know if your theme is going to be compatible with the shopify advanced updates. Your Blocks section should show the generated Blocks from Shopify and this is not a request for support I may add.
Awaiting your response. Thank you
I have replied your ticket on our system. Please help me check it
Do you offer refund?
i wanted to know that can i able to add a short product video on any product while i add a product
I am planning to purchase a theme is review section available in products page and rating stars in product card
Hi, yes our theme have these features Thank you
i cannot find it in any demo, Can you give me a trial version to test all features
Hi there, we don’t support the trial theme. To show review you need use 3rd app to collection review https://letshare.link/03f7b9c3a4 You can check this document https://support.the4.co/articles/custom-review-app#step-1-enable-app-embeds Best regards
hey I am using Kalles version 4.1.6 so how do I update this to latest theme ..help me urgent
Hi there, We recommend updating the theme just by one click using our EcomRise app. It will save you time and be more convenient than traditional manual updates. Please see quick guide here: https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise If you have any questions please let us know. Best regards
My developer can’t install it. Can anyone help me?
Hi there, Yes, of course. You can check this document for install https://support.the4.co/articles/how-to-install-and-activate-the-theme#1-unzip-the-theme-package If you have any questions please open ticket on support system https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards
Hey Ty, for the fantastic theme. Now I bought it and added custom PayPal buttons code in Cart and Product page, it worked well with Cart page, but I can’t find Product-template, only available Main-product, and I put the code in different places, but sadly it never worked. Could you tell me where I put it with a screenshot? I want to put it under the Add to cart button in product page
Hi there, you can learn more about this link to add Paypal button. https://help.shopify.com/en/manual/payments/paypal/set-up-paypal Or you can contact directly to Shopify to help you connect Paypal.
I would like to know if this is an annual price or if it’s just one payment for the template
Hi, this is one time payment Thank you
Hi there, I want to start a site selling customized products, so I want to know if your theme support customizing options, like uploading pictures or preview customization?
Hi there, We do support this feature; however, it is quite basic and only meets fundamental requirements. If you need advanced customization options, there will be additional fees. Additionally, if you require a more visual representation, this feature is not supported, and you will need to use specialized apps for that.
You can check the documentation and consider your options here: https://support.the4.co/articles/customizable-product.
If you have any further questions, please let us know. Best regards
There is one concern regarding the menu display. Now for the mega mune, all the third level submenu items are displayed on the page when one clicks one top menu item. Can the third level menu items be displayed like a dropdown style? Only when one moves the mouse to the 2nd level menu item, the 3rd level menu items will then be displayed. For example, when one clicks “Blog”, it displays all the 2nd level menu items. If one moves the mouse to one item, all the 3rd level menu items will be displayed on the right. Does the theme support this feature? Thanks
Hi there, you can help us create ticket https://support.the4.co/ and describe this issue in detail with screenshots. We hope to hear from you soon. Best regards
I am interested in purchasing Kallas but need clarification regarding the slider functionality. Could you confirm whether the mobile and desktop sections have separate sliders, allowing me to upload different banners for each, or if the same banner is used across both versions?
This information is crucial for my decision, so I would appreciate your prompt response.
Looking forward to your reply.
Hi Ahmad,
Thank you for your interest in the Kalles theme!
I’m happy to confirm that Kalles provides separate options for desktop, tablet, and mobile devices. This means you can upload different banners for each device and have independent sliders tailored to different screen sizes.
If you have any further questions or need additional details, feel free to ask! I’d be happy to assist.
Looking forward to your decision.
Best regards, Aslan
Hi, Thanks for your prompt response.
Can you please tell me if the kalles theme is optimized and what’s the average loading time of the websites built on kalles theme?
The loading speed of the website is all that matters in these times that how fast your website loads.
Looking forward to your response.
Hi Ahmad,
Thank you for reaching out!
Yes, the Kalles theme is optimized for performance and provides a high level of flexibility. It is one of the most customizable themes, offering extensive design options while maintaining good loading speed. However, if speed and performance are your top priorities, we highly recommend checking out Ecomus.
Ecomus is specifically designed to be one of the fastest themes available on the Shopify platform. It prioritizes performance while still maintaining a clean and modern design. If loading speed is your main concern, Ecomus might be a better fit for your store.
You can find out more about Ecomus theme here: https://themes.the4.co/ecomus/Let me know if you need further details!
Best regards, Aslan
Ok thanks for suggestion this theme is also good can you please give the clarification regarding the slider functionality. Could you confirm whether the mobile and desktop sections have separate sliders?
Hi there, I confirm that Ecomus also support images for both mobile desktop. Are there any question so far? Best regards.
How to setup the Exit Intent Popup?
Hi dears,
Thank you for reaching out.
You can edit the Exit Popup in Components section. The theme provides 3 Exit Popup templates, you can choose your desired one. Please take a look at my screenshot for reference: https://monosnap.com/file/nKnhoA48qx5JHhrTPcZx6pJug06dZO
Best regards, Aslan
Dear Kalles Support Team,
I am using the Kalles theme for my Shopify store, and I would like to modify the way sold-out product variants are displayed. Currently, when a size is out of stock, it disappears from the selection. However, I would like the sold-out sizes to remain visible with a cross-line effect (as shown in the attached reference image – https://ibb.co/pBxXg3Hp ).
Could you please let me know if there is a built-in option in the Kalles theme to achieve this? If not, could you provide guidance on how to modify the theme’s code to implement this feature?
I appreciate your support and look forward to your response.
Hi there, We already replied your ticket and posted solution of this question change option Product Main => Theme settings
https://www.loom.com/share/e74c9e6cb15946d5979b3983d7286e2b Let us know if you have any questions. Best regardsHi, my Shopify trial ended and i have started new trial coz i was not ready now am unable to activate my theme coz it is still associated with previous trial store which is ended and closed, now i am stuck. I have submitted the ticket and waiting …..don’t know how long i have to wait for the support to respond, I suggest there should be a live support available for quick resolution of such issues and theme should be activated/ associated against the actual URL of the website rather the Shopify URL or should automatically disassociated once the store is closed to avoid such scenarios.
Thank you for quick response, its done.
Yes, we are happy to hear this. Let us know if you have any questions. Best regards
