8685 comments found.
I have a quick question before going to buy this theme.
On demo, I can see the user can complete the lesson without watching the video or lesson, can hit the complete and next button, how to prevent this? Any functionality?
Hello there!
Thank you for reaching out with your question about our theme! I’m happy to help clarify your question.
Unfortunately, the theme itself does not include built-in functionality to require users to fully watch a video or complete a lesson before clicking the “Complete and Next” button. However, this feature is available in our another product MasterStudy LMS Pro Plus Plugin, which is sold separately from the theme.
You can learn more about the plugin and its features here: https://stylemixthemes.com/wordpress-lms-plugin/.
For specific details on setting up the required video progress percentage, please check out this guide: https://docs.stylemixthemes.com/masterstudy-lms/lms-course-features/how-to-add-video-to-the-lesson#how-to-set-required-video-progress-percentage.
If you have any other questions or need further assistance, please don’t hesitate to let me know—I’m here to help!
Best regards,
Hello,@Support_StylemixThemes
Yes, I have seen your plugin. There is an issue I would like to report.
When the Video Seek option is enabled, users are unable to rewind the video. Forward seeking is rightly disabled, but rewinding is also blocked. There should be an option that allows users to rewind the video to re-listen to parts they may have missed.
Also, your plugin mentions the following feature:
“Students can continue watching the video from the point they stopped before, so even returning to the lesson the next day, they can continue from the minute they left.”
However, this feature is not working. Even after logging out and logging back in, the video starts from the beginning instead of resuming from where I left off.
i am facing an issue. After course purchase the website is automaticelly redirecting MY Account Page to Members/username page..because of this when customer purchase the course and then login to the account he is unable to find purchased course…it’s like my-account page is redirecting automatically to members/username page…
Hello there,
Thank you for reaching out and sharing details about the issue you’re experiencing with.
To start, if you’re using any caching plugins, redirect plugins, or plugins related to permalinks, could you please try temporarily deactivating them and clearing your server’s cache? This can often resolve unexpected redirection issues. Additionally, I recommend navigating to Settings > Permalinks in your WordPress dashboard and resaving the permalinks, ensuring the Post Name structure is selected, as this is our recommended setting. If the issue persists after trying these steps, could you kindly provide the username associated with the license owner? This will help me identify your account and investigate further.
Please let me know how it goes or if you need any assistance with these steps—I’m happy to guide you!
Best regards,
Can you give me how to set up multiple language ? I did see it in the admin demo dashboard
Hi there,
Thank you for reaching out! To set up a multilingual site, I’d recommend trying third-party plugins like WPML or Polylang, which you might have seen in the admin demo dashboard. Here are some helpful guides to get you started: WPML: https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/wpml
Please take a look and let me know if you need any further assistance—I’m here to help!
Best regards,
Dear MasterStudy Support Team,
I hope this message finds you well.
I am using the MasterStudy theme to build an English language learning platform on my WordPress website, and I am very impressed with the theme’s features for creating courses and quizzes.
I have a request regarding the question types available in the theme. Currently, the list of question types does not cover some essential needs for language education, specifically:
Listening Question Type (Audio Question): I need the ability to add a question that includes an audio clip that students listen to and then answer questions related to that clip. There should be a way to upload the audio file and link it to a set of questions (such as multiple choice, true/false, etc.). Reading Comprehension Question Type: I need the ability to add a question that includes a written text (such as a paragraph or several lines) that students read and then answer questions related to that text. There should be a way to add the text and link it to a set of questions (using the existing question types in the theme). It is very important to me that these question types are integrated directly within the theme’s question system to maintain a consistent and organized user experience. I have reviewed the currently available question types in the theme and there is no direct support for these two types.
I would like to ask:
Is there currently any way to add these two types of questions seamlessly integrated with the theme’s question system? Are there any future plans to add support for these question types in upcoming theme updates? If there is no ready-made solution, do you have any suggestions or guidance on how to develop or add these question types in a correct and compatible way with the theme’s structure? Thank you very much for your time and assistance. I look forward to your reply and guidance.
Hello there!
Thank you for your message, and I’m delighted to hear you’re impressed with the MasterStudy theme’s features for your English language learning platform! I appreciate the detailed request regarding additional question types.
Regarding the Listening Question Type (Audio Question), I’m pleased to inform you that this feature is available in the MasterStudy Pro Plus plugin, which is a separate purchase from the theme. You can find more details about the plugin here: https://stylemixthemes.com/wordpress-lms-plugin/. Specifically, the requested functionality is described under the “Question Media” addon: https://stylemixthemes.com/wordpress-lms-plugin/addons/question-media/.
As for the Reading Comprehension Question Type, I may have misunderstood your need. Currently, you can add text in the Quiz lesson description for students to read, followed by related questions. However, in this case, the text will be displayed separately from the questions. If this solution doesn’t meet your requirements, I recommend submitting a feature request on our request board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. Our product managers will review this possibility based on its popularity and demand.
If you need a more immediate implementation, you might consider reaching out to our Digital Agency by clicking the “Hire us” button below for customized development.
If I’ve misunderstood your request regarding the Reading Comprehension type, please provide a more detailed description, and I’ll be happy to assist further!
Thank you again for your valuable input, and I look forward to your response.
Best regards,
Hello, i install all plugin and demo contents. I am sure the system meets all requirements. All are checked. but elementor is not loading.
Hello there!
Thank you for letting us know about the issue with Elementor. I’m sorry you’re experiencing this.
Could you please ensure that you have the latest versions of the theme and plugins installed—here’s a guide to updating the MasterStudy theme: https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy. If you’re using third-party plugins, I recommend deactivating them one by one to check if the issue resolves, starting with any caching plugins.
Please try this and let me know if the problem persists—I’m here to help!
Best regards,
Pre-purchase question: Does the theme come with the pro version of the Masterstudy lms plugin?
Hello there!
Thank you for considering our theme for your project!
The MasterStudy theme does include the MasterStudy Pro LMS plugin, which provides a solid foundation for your educational platform. However, we also have a Pro Plus version that is sold separately and not bundled with the theme. The Pro Plus version offers more advanced functionality, including premium add-ons like Social Login, Grades, Coming Soon, and more. Additionally, all new features moving forward will be exclusive to Pro Plus users.
You might consider combining both products to create a more powerful educational platform. To learn more about the MasterStudy Pro Plus plugin and its features, please check out this link: https://stylemixthemes.com/wordpress-lms-plugin/.
Let me know if you have any other questions—I’m here to help!
Best regards,
Thank you. Then it makes more sense to buy the Pro Plus package.
I hope it can work with any theme?
I’m delighted to hear you’re considering our product for purchase! The MasterStudy LMS Pro Plus plugin should work seamlessly with most popular themes. To check compatibility with your specific theme, I recommend starting by installing the free version of the plugin alongside your theme and testing their functionality—here’s the link: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/. If you encounter no issues with the free version, it’s likely that the Pro Plus version will work smoothly as well.
Let me know how it goes or if you need further assistance!
Best regards,
Thank you.
You’re welcome—I’m glad I could help! Feel free to reach out if you have any more questions.
Best regards,
Hi,
We are facing an issue on the domain-name/user-account/woocommerce-order-details/ID:
The header and footer styles are not displaying as expected on this page.
All Elementor global styles and font colors appear as undefined or are not being applied.
This issue is occurring across all of our clients’ websites.
Could you please investigate and help resolve this problem?
Thank you.
Hello there!
Thank you for reaching out and I’m sorry to hear that the header and footer styles aren’t displaying as expected.
To help us investigate, could you please ensure that your theme and its plugins are updated to the latest versions? You can check the current versions in our changelog here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog. Once updated, please test again and let me know if the problem persists—I’d be happy to assist further!
Best regards,
Hi, yes everything is UpToDate: STM Configurations Current Version: 4.6.19 MasterStudy LMS WordPress Plugin – for Online Courses and Education Current Version: 3.5.33 MasterStudy LMS – Online Courses, eLearning PRO Version: 4.6.21
MasterStudy Theme Version 4.8.103
but we still have issue with header and footer on the order details page in the user account user-account/woocommerce-order-details/ID Note: we are using Elementor header and footer plugin to create a custom header and footer for the website
Thank you for confirming that all your components are up to date.
Could you please go to the StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes? In your request, please provide a detailed description of the issue and include admin access so we can investigate your case more thoroughly.
Best regards,
Hi! I have the theme activated in a domain I do not have access to anymore and I want to activate it in a new domain. Can you deactivate it please? Thanks
Hello there!
Thank you for reaching out! I’ve gone ahead and deactivated the license from the inactive domains. Please check to see if it’s now available for activation on your new domain.
Let me know if you encounter any issues—I’m here to help!
Best regards,
I have a Theme question. I’ve purchased Master study in the past and tested it on two websites. Neither of these websites have the theme live. Can the theme only be activated twice?
Hello there! Thank you so much for reaching out with your question about the MasterStudy theme!
Yes, according to the ThemeForest license, MasterStudy can be activated on one development site and one live website. If you’d like to use it on a second live website, you’ll need to purchase an additional license.
Based on our records, your license has already been activated on two live domains: https://trai***.com/ and https://gene***.org/. If you’d like to deactivate the license on either of these domains to free it up for another site, please follow the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation. This will allow you to manage your activations easily!
If you have any more questions or need assistance with the process, feel free to let me know!
Best regards,
Pathetic service, My comments from here have been deleted in which I had asked to resolve my certificate issue and then I was given then form to update to raise ticket and it will be resolved within 2 days but after 4 days I received below response from team ” James Collin (StylemixThemes) May 5, 2025, 11:20 GMT+5 Hi, Thank you for reaching out to us, and sorry for the delayed response. For any new requests, we recommend submitting a new ticket here for quicker assistance: https://support.stylemixthemes.com/tickets/new/ Regarding the issue you mentioned, it was resolved on our end about a week or two ago. Please update the MasterStudy LMS plugins to the latest version by following this guide: https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy Let us know if you need any further assistance. Kind regards, James” even though I had mentioned everything in the ticket that plugins and theme are updated. What kind of services are these? My support is already expired. What should I do now?
Hello there,
I’m truly sorry to hear about your frustration with the support process regarding your certificate issue with MasterStudy LMS, and I apologize for the inconvenience caused by the delayed response and the deletion of your comments. I understand your disappointment, especially since you followed the process to raise a ticket expecting a resolution within two days. I can see that your support has expired, and I regret any confusion this has caused.
Upon reviewing your case, it appears the issue was related to an outdated plugin, which our support team has already helped resolve on your behalf.
If you have any further questions or need additional assistance moving forward, please don’t hesitate to let me know—I’m here to help to ensure your experience improves.
Thank you for your patience, and I look forward to hearing from you if there’s anything else I can assist with!
Best regards,
Can’t update MasterStudy LMS – Online Courses, eLearning PRO plugin, please check this error…
Update failed: cURL error 28: Failed to connect to license.stylemixthemes.com port 443 after 3852 ms: Connection timed out
this issue happens since 1 week
Hello there!
I’m so sorry to hear about the update issue with MasterStudy LMS PRO — let’s get this fixed!
Could you please make sure you’re using the latest versions of the theme and its plugins, and verify that your license is active with your purchase code. You can check the latest versions in the changelog here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog, and find your purchase code here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/where-is-my-purchase-code.
If you need to update the theme or plugins, I recommend doing it via FTP using this guide: https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy#update-the-theme-via-ftp-expert.
Best regards,
help please moving clients master study lms from domain to another have license issue. I used duplicator, removed at the source then went to activate it seems like it was too late
Hi there,
Thanks for reaching out about the license issue with moving MasterStudy LMS to a new domain!
According to our records, we don’t see a license purchase tied to your account. Could you please share the username of the client who purchased the license? That’ll help us look into the case!
Best regards,
Hello, how can students add their homework as PDF or Word? Is there a sample page for this?
Hello there,
Thank you for the request.
Yes, students can attach files while completing assignments. Please check the screenshot, the assignment page includes options to attach a file, record audio, and record video below the form.
For more information, please check the manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-assignments#how-assignments-will-look-on-the-students-page
Best regards,
Hello. How do I check which domains use my theme? I forgot
Hello there,
Thank you for your request!
Please fill out the form – https://themeforest.net/user/stylemixthemes
and provide your email and purchase code, and we’ll assist you with finding and resetting the license.
However, kindly remember to keep it safe in the future, as license resets are limited, and you may need to purchase a new one if exceeded.
Wishing you a wonderful day!
Done
Hello,
The License code is used to activate the theme on mnsm**twork.com.
We hope it helps.
Kind regards
Hi,
I would like to add a filter to the blog post page that allows users to filter posts by year.
Thank you!
Hello there,
Thank you for the request.
If you are referring to courses, you can use the existing filter options, which you can enable or disable as needed. However, please note that there is no filter option for the year. You can find more details here:
For information about filters for other post types, please refer to this link:
Best regards,
I first activated the theme using a test domain (zdigital.online), but it is not my real domain. I used it only for testing. Currently (zdigital.online) this domain has expired. Now I want to remove this (zdigital.online) domain from the theme as the active domain. Also, remove all the other domains that I have in this theme from your end. Later I will start working using a new one. Please help me, actually I am completely new in this sector so I did not know these things before.
Actually I had bought the theme but did not do any work, my support has expired so far so I am not able to create any ticket. Right now I do not have enough money so I cannot renew the support, please help me for free.
Hello,
Thank you for reaching out and explaining the situation. We understand, and don’t worry — we will reset the activation for you this time as a courtesy.
However, please kindly note for the future: if you need to change the domain again, it’s important to first deactivate the theme from your website dashboard before making any changes.
Since we have a limit on how often we can manually reset activations, next time you may be required to purchase a new license if needed.
If you have any other questions, feel free to ask.
Best regards
Hi,
After the course is completed, there will be a pop-up which shows your score.
There will be buttons “Certificate” and “View Course”.
View Course is returning a ”#” link and certificate is generated but when we click on “Certificate” button there is no loader.
This causes a huge confusion to the users
Hello,
Thank you so much for your valuable feedback!
I have carefully checked this on my end, and you can also verify it on our live demo — simply log in as a student and enroll in any of the free courses.
While it’s true that a ”#” appears at the end of the URL, the links are working correctly. When you click on the “Certificate” button, it opens in a new tab, and the student can easily download the certificate. You are right — currently, there is no loader when clicking the button, and we understand how that could cause some confusion. We will definitely consider adding a loader animation in future updates to improve the user experience.
Thank you once again for your suggestion and for helping us make our product even better!
Best regards
Your theme is great I have been watching i over the years but the reason why I am not buying it is because you have not yet developed a mobile app for it. I wonder what youre waiting for all these years, I currently use another theme with app but its not as good as your theme, please develop and app to integrate with your theme.
Hello,
Thank you for your kind words and for following our theme over the years — it truly means a lot to us!
We completely understand your interest in a mobile app. At the moment, we haven’t developed a dedicated app mainly because of limited resources and relatively low overall demand compared to other priorities.
However, we want to assure you that the mobile version of our theme is fully responsive and user-friendly, designed to provide a smooth experience on all devices.
We truly appreciate your feedback.
Thank you once again for your support and understanding!
Hi Guys,
I purchased this some years ago and have tried to isntall this dozens of times. I always get a flawless install and it works brilliantly. Then days later (and many hours of editing) the website stops working. Always the same issue. Nothing works anymore. I am at my wits end.
Just want to be clear about the support offered. If I buy a support license will you log into the site and sort whatever is going on?
Hi Lorens,
Sorry to hear you’re running into the same issue repeatedly — that does sound frustrating.
If the system requirements are met the theme is correctly installed, the license is activated, and the demo is properly imported, there shouldn’t typically be any problems. It’s possible that third-party plugins or caching systems are causing conflicts, so we recommend temporarily deactivating them to see if that resolves the issue.
Regarding support: once you extend your support license, you’ll be able to submit a support ticket. If you include your website credentials, we’ll take a closer look and help identify what’s going wrong. We can also assist with the installation and demo import, with your permission.
If you’d like to extend your support, you can do so here
Let us know how you’d like to proceed.
Best,
Thank you for your quick response.
Absolutely anytime ))
Hello, is there any difference between buying masterstudy from here or the pro version from your website except the price?
Hello there,
Thank you for the request.
Thank you so much for reaching out with your question—happy to clarify this for you. The MasterStudy theme includes a variety of beautifully designed demos along with both the free and pro versions of the MS LMS plugin, making it a very efficient solution for building a complete and engaging educational platform right out of the box.
However, the Pro Plus plugin includes additional advanced features that go beyond what’s included with the theme. If you decide to purchase only the Pro Plus plugin, no worries at all—you can still use it with any other WordPress theme, including our lightweight MS Starter Theme.
Please, you can check the list of extra pro addons here in the comparison table – https://docs.stylemixthemes.com/masterstudy-lms/getting-started-1/free-version-and-pro-version
Please feel free to let us know if you have any other questions—we’re here to help!
Best regards,
