111 comments found.
Hi, it should be ver 1.7.5 but when u download there is still old ver. 1.7.4
Wordpress won’t let me update the theme. Unprocessable Entity > why?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I daily receive a list of errors from plesk about your trx addons plugin which has errors such as :
Failed to reset cache for the instance #16: PHP Warning: Undefined array key “widgets_args” in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/trx_addons/components/widgets/widgets.php on line 122
Warning: Undefined array key “widgets_args” in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/trx_addons/components/widgets/widgets.php on line 122 PHP Warning: Trying to access array offset on null in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/trx_addons/components/widgets/widgets.php on line 252 Warning: Trying to access array offset on null in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/trx_addons/components/widgets/widgets.php on line 252
Will you ever fix this? I have contacted you before but you haven’t helped.
Hello,
Thank you for selecting our theme and for sharing your feedback!
To help us look into the issue more closely, we kindly ask you to submit a support ticket at https://themerex.net/support/. Our support team is ready to assist you at https://themerex.net/support/ and provide the necessary guidance. If your support expired, you may use the option “Presales Question” and provide the purсhase code in the message body.
Regards.
I have made sure I have the updated Briny but have received the following message on my website: Your theme (Briny) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://briny.ancorathemes.com/doc/#installation_theme_update We recommend making a full backup of your website before any updates.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Plugin Name: ThemeREX Addons Current Plugin Version: 1.71.58.16 Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “ThemeREX Addons” until a patched version is available. Get more information. (opens in new tab) Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/7c1372bd-821d-439c-9b11-dfa5f08dd0dd?source=plugin (opens in new tab) Vulnerability Severity: 9.8/10.0 (Critical)
Hello,
Thank you for contacting us!
We are pleased to inform you that the security vulnerability identified by Wordfence has been effectively addressed in the latest plugin release. The development team promptly responded to the issue and released a patch. As soon as a new theme version is released, you will find it in your Themeforest account -> Downloads. To get a quick fix, please get in touch with the Support Team at https://themerex.net/support/. In case your support service has expired, feel free to open a “Pre-sales Question”. This does not require support extension.
Regards.
isn’t update supposed to be automatic from WordPress admin? why i need to download it if i have your product licensed?
Hello, i add 10 courses, in the page of course then show me just 5. can you help me what i need to do so the page can show me all the courses please. regards.
Hello,
Thanks for reaching out to us!
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Assistance with WPML Compatibility for Diving Tangier Theme
Hi AncoraThemes team,
We wanted to thank you for the fantastic theme you’ve created for our project, Diving Tangier (www.divingtangier.com). We’ve installed WPML to translate the site, but it seems that the layout isn’t displaying properly after the installation.
Could you please help us resolve this issue? take look the other language the layout please
Thank you very much for your assistance!
Best regards,
Hello,
Thank you for choosing our theme and for your feedback!
To investigate your issue further, we need some additional information. Could you please create a support ticket at https://themerex.net/support/ ? Our support team will be happy to assist and guide you.
Regards.
Hello, is there a way to reset the demopages on just specified pages. In my case the webshop page has ben a bit destroyed, so it would be great to bring it back to scratch, without ruining all other stuff. Is it possible?
Great theme,
best regards Anders S. helmen
Hello Anders S. helmen,
Thank you for contacting us!
The shop page is managed through settings, so it can’t be imported like a regular Elementor page. As an option, you can check the settings here: https://briny.ancorathemes.com/doc/#customizer_settings_woocommerce In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
Thank you for your interest in our themes!
Sure. Briny is built with Elementor that allows you to use fixed background option. Pool Service is built with WPBakery and offers the following parallax shortcode – https://poolservices.ancorathemes.com/doc/#sc_parallax that is used on the demo website https://poolservices.ancorathemes.com/
Regards.
presale question: trying to test the site demo and booking form. How can I register to the demo site to test how it works ?
Hello,
We appreciate your interest in our theme!
We do not provide a trial version or demo version of themes due to security reasons. You may view all the ready demo layouts on the demo preview page – https://briny.ancorathemes.com/ Also, the theme documentation includes many screenshots of the admin panel. We do believe that our theme is well documented and you can check many articles and video tutorials that can come great in hand developing your website at https://briny.ancorathemes.com/doc/
Briny includes QuickCal booking plugin that allows you to add as many calendars as you need, each with their own time slots and custom fields – https://briny.ancorathemes.com/book-appointments/ Please review the details at https://codecanyon.net/item/quickcal-appointment-booking-calendar-for-wordpress/47981746
Regards.
Hello,
We just bought the theme and are trying to change the slugs “boat” – “tours” and “agents”. where exactly can we adjust these slugs? And where can the filter for the “boat search” be adjusted?
Greetings Michael
hello
sadly i found out that the water effect is not included after purchase.. anyway I see that course come in blog page , i just want to have a preview like in the home and when click go to a page link how I do that ? also how you set image for category advance etc to appear in home ?
Hello,
Thank you for choosing our theme!
Briny contains Slider Revolution plugin, but the Distortion Effect AddOn is not included in the package. It is for demonstration purposes only and should be purchased separately – https://briny.ancorathemes.com/doc/#plugins_settings_slider_revolution Could you please specify your request in our support ticket https://support.themerex.net/ticket/104256 ? Our team will be glad to assist you.
Regards.
Is there a solution for this PHP Warning? We run the latest version and everything is fully updated. AH01071: Got error ‘PHP message: PHP Warning: Undefined array key “options” in /httpdocs/wp-content/plugins/trx_addons/components/api/elementor/elementor.php on line 1456’
Also can the booked plugin be used after the problems? We have it deactivated for the moment.
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
The Booked version 2.4.4 with PHP 8 and vulnerability fixes is already available. Just update the plugin with ThemeRex Updater https://briny.ancorathemes.com/doc/#installation_theme_update This will allow our customers to continue using the plugin on the site for now. Also, the theme supports QuickCal.
Regards.
Plugin Name: ThemeREX Addons Current Plugin Version: 2.34.99.71.58.18 Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “ThemeREX Addons” until a patched version is available. Get more information. (opens in new tab) Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/e1b19017-b2f0-4c3b-b263-1fbec6f1dce4?source=plugin (opens in new tab) Vulnerability Severity: 6.4/10.0 (Medium)
Where is the patched version?
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
Hi there, I don’t really understand how is working the “Booking moduel”... When I click on the calendar, I have a modal opening with red buttons “Book appointment”. But when I click, it asking me to connect… But I don’t have an account yet, I just want to book an appointment… Do you see what I mean? Thanks for your answer
Hello,
Thank you for your interest in our theme!
The theme supports Booked and QuickCal plugins to let you easily manage your appointments. The booking login is disabled on the demo due to security reasons.
After booking admin receives the New Appointment Request. This email is sent to the admin user when a new appointment is created and is now in the pending list. And you can check it in the admin panel – https://prnt.sc/Rw0ZNLO0WP7B
All the installation instructions, tutorials and any kind of guides regarding its functionality can be found at https://themovation.ticksy.com/articles/100021673/
Regards.
NVM
Hello,
Thanks for reaching out to us!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Thank you!
Activation code does NOT work…come on man, $79 theme. What is happening??
and I don’t have 24 hours to wait for someone to respond about copy/pasting a fracking activation code. Send the fix ASAP.
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Please check this ticket https://support.themerex.net/ticket/93211
Thank you!
Could not update from 1.5.4. to 1.5.5. Error: Some items are not updated! any hint?
Hello,
Thank you for contacting us!
Our Tech support team will gladly check the issue. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Is it supported by PolyLang and LocoTranslate plugin?
Hello,
Thank you for choosing our theme!
Sure. The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://briny.ancorathemes.com/doc/#theme_translation
Also, the theme supports WPML plugin for multi-language website. Please feel free to use it.
Regards.
Hi i renewed my support through themerex on 11/07/2023 but it is not actualy renewed and i cannot submit a ticket … is the support from ancora themes a different support that i have to buy ?
Hello,
Thank you for contacting us!
The support assistance for AncoraThemes is provided via ThemeRex HelpDesk. To submit a ticket please go to https://themerex.net/support/ > click Open A Support Ticket > fill the form and enter your new Support Purchase Code in the respective field. Here is the screenshot – https://prnt.sc/ZfxFcEjrq8Wt
Regards.
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
