2260 comments found.
Is it possible to use lottie animations for custom preloader?
Hello WebDEVSK,
Thank you for reaching out.
We have 6 pre-defined preloader styles but unfortunately, it is not possible to use a lottie animations & custom image for these styles.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
increase web loading speed? i activated the demo, didnt do anything else and it loads slow, why
Hello aleks113,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
i opened 2 tickets, still waiting…
Hello aleks113,
I can confirm that your support tickets, has already been resolved and responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
Good day Team hope your well and thanks for your work. Is magic ai included in this theme? Looking forward to purchase additional Hubs.. Thanks again..
Hello Walizen,
Thank you for your kind words and for reaching out to us. We truly appreciate your support!
Regarding your question, the Hub theme does not include MagicAI. Magic AI is a seperate product, which you can purchase from here: https://codecanyon.net/item/magicai-openai-content-text-image-chat-code-generator-as-saas/45408109
However, we’d be happy to assist if you have any other questions.
Please don’t hesitate to let us know how we can further support your needs—we’re here to help!
Looking forward to your continued patronage.
Best Regards,
LiquidThemes Team.
Ok I see inside hub you also have some AI is it possible to connect the ai to my deepseek api?
Hello Walizen,
In HUB the AI is available for these options: https://postimg.cc/G9DgwxsJ
Best Regards,
LiquidThemes Team.
Can you check pls? Thanks
Hello xrisxal2000,
Thank you for reaching out.
I can confirm that you have already created a support ticket (#50769) for this issue, and our support engineer has responded to it. Kindly check the reply in the ticket and respond accordingly.
To ensure efficient handling of your request, please avoid submitting the same issue through multiple channels.
Thank you for your understanding.
Best Regards,
LiquidThemes Team.
Hi,
My client has an active license for this template, currently installed on a website in development. I’m trying to modify the language selector section located in the central right area of the template, but I can’t find where to do it. Could you please let me know where this setting can be managed?
If needed, I can provide the link to the development website so you can verify the validity of the license without any issue.
Thank you very much in advance for your help.
Hello nodos,
Thank you for reaching out.
We cannot see your purchased badge.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi,
Message sent. I urgently need a response, as the website must go live today. I believe the option is easy to modify — I just don’t know where to find it. Thank you very much for your response.
Hello nodos,
I can confirm that your support ticket #50880, has already been resolved and responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
thanks!!
You are welcome! 
hi, please help me out. I can’t find how to add particles.
Hello Timon89,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi,
I’m trying to install the “Multi Use” demo with WP Bakery, but after following the Setup Wizard, I can’t do it. I check the page listings in the Admin and can’t find any “Multi Use” demo. If I import other demo content, such as “Original Hub,” the content is imported successfully. I’m only having an issue with the “Multi Use” demo, which is why I purchased your WP Theme.
I’m sharing a warning I got after installing your “Hub Core” plugin:
Warning: Attempt to read property “post_content” on null in /Local Sites/cuiditos/app/public/wp-content/plugins/hub-core/includes/liquid-shortcode.php on line 163
I hope this helps. I look forward to your response.
Thank you.
Hello abehatech,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
As another user previously mentioned, I’m having issues importing the demos—regardless of which one I choose, the images don’t load, and the process is extremely slow. My site is a completely fresh installation; I even deleted WordPress and reinstalled everything from scratch. This is causing a lot of trouble. Please fix the issue. Thank you.
Hello ga3o,
Thank you for reaching out.
We’ve responded to your support ticket (#50572) in our support system. Kindly check there and reply directly to continue the conversation.
Best Regards,
LiquidThemes Team.
Something is wrong with the demo import. I have been using this theme for a few years now but now it’s gotten to the point where issues are arising and I have to figure them out.
1. The issue of demo import. I tried importing a demo (Starthub 5) but the images will not import and is pointing to a server that’s unbearably slow. Just a couple of images listed below that takes forever to load and never imported. https://staging-hub.liquid-themes.com/starthubfive/wp-content/uploads/2022/07/Img.jpg https://staging-hub.liquid-themes.com/starthubfive/wp-content/uploads/2022/07/logo-dark.svg https://staging-hub.liquid-themes.com/starthubfive/wp-content/uploads/2022/07/avatar-4.jpgOnce it load one time then they’re in cache and will load again but in the site they will not and the site will point to the slow server again causing it to be slow.
2. I have the compatibility issue with Hub Addons and Elementor. Elementor says the Addons are not compatible and my site is slow but I’m just told to check plugins by support. This is a brand new site install and there aren’t any other plugins other than the Hub and its plugins. Something needs to be fixed with this or unfortunately I’ll have to search for another theme as a go to theme.
Hello bmurdock,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi, I recently switched the domain as the old domain where the licence was registered is no more in use, so I activated the licence on new domain but I didn’t get option to make site to production mode even on portal.liquid-themes.com
Hello cmkc,
Thank you for reaching out.
Please contact us through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -Kindly provide your WordPress admin URL and login details, along with your Liquid Portal credentials.
This will allow our support team to investigate the issue and assist you promptly.
Best Regards,
LiquidThemes Team.
HI, pls i cannot activate theme, i dont see the licence to portal i have send you email in profile Pls check Thanks
The licence system is problemtic, i cannot activate the theme Someone to respond!!!!
Hello xrisxal2000,
Thank you for reaching out.
Please contact us through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -Kindly provide your WordPress admin URL and login details, along with your Liquid Portal credentials.
This will allow our support team to investigate the issue and assist you promptly.
Best Regards,
LiquidThemes Team.
I create the ticket pls check Thanks
Hello xrisxal2000,
We’ve responded to your support ticket (#50436) in our support system. Kindly check there and reply directly to continue the conversation.
Best Regards,
LiquidThemes Team.
I can’t switch from development to Production even though I’ve revoked the licence on my development site. The production site is stuck on the Development mode how can i fix this?
Hello crispin,
Thank you for reaching out.
Please contact us through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -Kindly provide your WordPress admin URL and login details, along with your Liquid Portal credentials.
This will allow our support team to investigate the issue and assist you promptly.
Best Regards,
LiquidThemes Team.
Hey team!
Great theme, but I am having trouble adding responsive breakpoints. I’m using Elementor and there are only 3 options – Desktop, tablet, and mobile. I used to be able to add more breakpoints (in Site Settings > Layout > Breakpoints), but don’t see an option for that anymore. Is this an Elementor issue or a Hub issue?
Thanks
Hello altdomains,
Thank you for reaching out.
To enable the Additional Custom Breakpoints feature, follow these steps:
1. Go to your WordPress Admin Dashboard.
2. Navigate to Elementor > Settings > Features.
3. Locate the “Additional Custom Breakpoints”
4. Set the status dropdown to “Active”.
5. Click Save Settings.
That’s it! The feature should now be activated.
For visual guidance, refer to this screenshot:https://postimg.cc/bSjkzDvH
https://postimg.cc/8JLfnpbF
https://postimg.cc/Wqr88cdS
Let me know if you need further assistance!
Best Regards,
LiquidThemes Team.
Hello Liquid Themes, I’ve submitted support ticket #50281 requesting a manual license reset for my old domain (which I no longer have access to). I’m currently blocked from reactivating the theme on my new site and this is affecting my work.
Please treat this as urgent and reset the license as soon as possible. Thank you for your quick action.
Hello, JigaMen,
Thank you for reaching out.
We’ve responded to your support ticket (#50281) in our support system. Kindly check there and reply directly to continue the conversation.
Best Regards,
LiquidThemes Team.
Hi,
Is this template built with Elementor? I’m interested in purchasing the license, but I’d like to confirm first if Elementor was used, as it’s the builder I prefer.
https://architecturepro.liquid-themes.com/Thanks!
Hello Nodos,
Thank you for your interest in Hub!
The Architecture Pro demo is also compatible with the Elementor page builder. I’ve successfully imported and tested the demo using Elementor on my test site, confirming it works seamlessly. Feel free to purchase and use it—if you encounter any issues, we’re here to assist.
Best Regards,
LiquidThemes Team.
I noticed that the demo uses “Liquid WPBakery Page Builder”, but what I need is for the site to be fully editable using Elementor only. I would like to remove any dependency on “Liquid WPBakery Page Builder” and use the template with Elementor while keeping the exact same design, effects, and layout as shown in the demo. Could you please confirm if this is possible?
thanks!
Hello nodos,
I have checked it again on my test site carefully and found that it is completely editable with Elmentor page builder, It uses HUB Elementor addon plugin as well, please refer to this screenshot: https://postimg.cc/WqpRLdGB
Best Regards,
LiquidThemes Team.
Great!
Thanks!!
Hello nodos,
You are welcome!
Best Regards,
LiquidThemes Team.
I’m looking into updating Elementor to 3.92.1, is your Hub Elementor Add-Ons plugin compatible with this? I see when it was tested up until, and I plan on doing a backup, but I would assume that it would be updated by now, perhaps. Can you let me know if/when it would be ok to update to the newest Elementor? Thanks in advance!
Hello, TenLives0425,
Thank you for reaching out to us.
You can safely update the Elementor plugin to the latest version. Many of our customers, as well as our own test environment, are using the most recent version without any issues.
However, if you encounter any difficulties after updating, please don’t hesitate to submit a ticket through our support system. Be sure to include all relevant details, and our team will promptly investigate and assist you.
Let us know if you need any further help!
Best Regards,
LiquidThemes Team.
Hello! How can I implement the color switch light/dark in the header? Thanks!
Hello, kiwii,
Thank you for reaching out!
To customize the header colors (light/dark mode), please follow these steps:
Edit your header using Elementor.
Navigate to the Style tab.
Under Background, adjust the colors to your preference.
For reference, I’ve included some screenshots:
https://paste.pics/TDKIQ
https://paste.pics/TDKIV
If you need further assistance, feel free to contact our support team via our support system. For a quicker resolution, please provide your WP Admin URL and login details so we can assist you directly.
Let me know if you have any other questions!
Best Regards,
LiquidThemes Team.
Hello,
I am using Liquid Vertical Slider and I need to activate the autoplay, but i don’t see that option. It is very important because we need the slider to change in spite of not clicking another item.
On the other hand, i have purchased this theme for two different websites, and in both sites the web is veeeery slow. At the begining I thought it was because of the hosting, but now it is a different hosting and everything goes as slow as in the first place.
Hope you can help me.
Sara.
Hello Saris,
Thank you for contacting us.
1/ Currently, the autoplay feature isn’t available for that element, so it would require additional code customization. Alternatively, you can submit it as a feature request for future theme updates.
2/ Website speed depends on various factors that we do not control; what we can do is share the links that can help you with speed optimization.
For better performance, we recommend following the steps below on your site:
1- Have as few plugins as possible on your site. Each plugin puts an extra load on your server.
2- Use a caching plugin on your site. We recommend LiteSpeed Cache or WP Rocket. If you are using WP Rocket cache plugin on your website, then you do not need to enable all options. Enable one-by-one option and check your website speed.
3- Use a CDN service on your site. We recommend Cloudflare or RocketCDN.
4- Enable gzip compression for your site on your server.
5- Enable the local fonts option from theme options to reduce HTTP requests. https://i.imgur.com/Ea9KCGI.png
6- Make sure your site meets our theme’s minimum requirements: https://docs.liquid-themes.com/article/415-hub-elementor-recommended-php-settings
Additionally, I recommend reviewing the theme documentation on the site performance and speed here: https://docs.liquid-themes.com/article/200-performance
We hope this information helps.
Best Regards,
LiquidThemes Team.
Hello,
Regarding the website speed, it is a new web, the only thing installed is your theme and your plugins. All the requirements are correct and still it goes too slow. My client has another website in that hosting, and it goes normal. It seems strange to me, it is an empty website and it should go super fast.
Hello again,
Regarding the autoplay, i am testing another options but I can´t find anyone with autoplay. Something like Liquid Slideshow would also work for me, but again no autoplay option. Is there any option with it in the theme?
Regards, Sara.
Hello, Saris,
Thanks for your reply back.
Could you please get in touch with us via our support system with your site WP Admin URL and Credentials so that ur support team will check your site and assist you accordingly.
Please try to use the image carousel and it has the option for autoplay: https://postimg.cc/47C3pB0c
You can try to use the Liquid Asymmetric Slider and set the autoplay time as per your requirements: https://postimg.cc/F1NLqHPL
You can try to use the Liquid Carouse element and set the autoplay as per your requirements: https://postimg.cc/WF219h2p
Best Regards,
LiquidThemes Team.
Hello,
I think that Liquid Asymmetric Slider is perfect for me, thank you!
Regarding the speed, i have just contact with support because it is not normal. It takes forever to load every page.
Hello Saris,
Sounds great! The Liquid Asymmetric Slider is a perfect fit for you, and we’re thrilled it helped you achieve your desired result.
Regarding speed—since you’ve already reached out to our support team, we kindly ask for your patience. Once your ticket is addressed, you’ll receive a detailed response. Thank you for your understanding and cooperation!
Best Regards,
LiquidThemes Team.
right side i have this think thank links to code canyan right side bottom how to remove
Hello, mike12341234,
Thank you for reaching out.
I apologize for any inconvenience, but I’m having trouble fully understanding your request. To assist you better, could you please provide more details about the issue? If possible, including screenshots would be greatly helpful for clarity.
Once I have a clearer picture, I’ll be able to investigate and provide the appropriate support.
Looking forward to your response.
Best Regards,
LiquidThemes Team.
Hello, we are experiencing a significant issue with Elementor Pro; it is extremely slow and takes a long time to load for editing. Could you please advise us on how to resolve this issue?
Hello lsl3,
To resolve the issue, please refer to the Elementor plugin documentation here: https://elementor.com/help/elementor-widget-panel-not-loading/If the problem persists, kindly submit a ticket on our support forum: https://liquidthemes.freshdesk.com/support/tickets/new
Be sure to include all necessary details so our support team can investigate and assist you promptly.
Thank you!
Best Regards,
LiquidThemes Team.
