2721 comments found.
My website is https://chazahglobal.com. I am using Home-minimal. In customization, I have set up desktop header to Home Original. I have gone into the Home Original header to set my logo. My logo shows up in the header on all other pages except the Home page. On the home page, the header still shows as ARCHI.
What am I missing?
Regards. William.
This is with regards to the Archi theme. I forgot to mention that.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I tried but since my support license has expired, I couldn’t submit the ticket.
Hi,
Please read more this articles: https://oceanthemes.ticksy.com/articles/100004710
https://oceanthemes.ticksy.com/article/9486/Thank you!
Hii, I create Mega menu as per documentation when I make text clickable in mega menu it’s automatically chnge the font to poppins. Why this happen?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello, I have a license. I just downloaded what I believed was the latest version, but it turns out to be version 4.4.24 (which doesn’t even appear in the Change Log). How do I get the latest version 5? Thanks. I shouldn’t need to submit a support ticket to download the latest version from ThemeForest. Please update the download version if you have to. Thanks.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello, I shouldn’t have to support a ticket for OceanThemes to make the latest version available for download on Themeforest. I kindly ask that you please allow the latest version to be downloaded from Themeforest. Thank you.
Hi,
Please use the Archi version 4.4.24 for your website. Please don’t update and use the Archi version 5+.
Because, the Archi version 5+ support the Elementor Page Builder plugin and not support the WPBakery Page Builder.
If you want build the new website with Elementor Page Builder then you can use the Archi version 5+.
Thank you!
hi, i suppose too purchase the real church theme, but for some reason i got this one, any way to fix it? I need to make a website for a church
Hi,
Please check and purchase this theme for your website: https://themeforest.net/item/blessing-responsive-wordpress-theme-for-church-websites/20514866
Thank you!
Question, how do I update to the latest version. I see 5.0, but when I download the update it is showing 3.8.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello there, I have purchased your theme and it was working great but it seems that OT Creative carousel is not showing in the live site, when I go to edit with Elementor it shows there. Can you please let me know what should I do, I have tried every trick online but nothing works
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi!
How can I link to another portfolio item within the item. Instead of navigating linear to next or previous item with the arrow. Just any other portfolio item via URL (in a thumbnail image or text link), without leaving the item window.
Hope you can give me a hand with that.
Cheers,
A
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
hello- Ive downloaded the newest update 5.0 released on 5/7 from the original version, however it has change the entirety of my content and layout completely. The previous thild theme i had installed was 3.6.7 and now the child theme is 1.0 which noted that this theme is an older version that what was already installed. How do i install this update without changing my entire site so that it still functions and has the same content that i built it with originally?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
no worries, its complete now
Hello,
Our website doesn’t work well on a Mobile phone, the header image doesn’t seem responsive. Is there a fix for this? I am not extremely tech savvy but, I hope it’s an easy fix. Thanks!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
i want to buy a template. will i be able to integrate the “before/after” block into the template https://demo.archiwp.com/homepage-modern/ ?? and will i be able to replace the slider with a video?
Hi,
1. You can integrate the “before/after” on your homepage.
2. You can easily replace the slider with a video, such as a YouTube video or an HTML5 video: https://demo.archiwp.com/home-youtube-video/ and https://demo.archiwp.com/home-video/
Thank you for your interest in our Archi theme!
Hi, When will template be updated with WPBakery 8.4.1?
Hi,
Please contact with us to get new plugins files: https://themeforest.net/user/oceanthemes#contact
Thank you!
Have sent message, waiting for reply. Thanks.
Sent done!
Hi, I purchased the Archi Theme and I’m encountering an issue with the portfolio settings.
I’ve installed Arch Child, but I’m unable to modify the top section of individual portfolio pages.
Here’s what I’ve tried:
Navigated to Archi Options > Portfolio Settings > Portfolio Archive Page, and changed the “Background Portfolio on Top Page” setting.
Adjusted Portfolio Single Page > Background on Top Page
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hello, I have a problem with the OT Portfolio Filter. How can I add my photo there? I can’t find where to do it
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
there is a new version for those: WPBakery v8.3.1 Slider Revolution v6.7.31
i just updated these plugins from your latest package and some display are broken… hope that these latest version will fix asap!
regards,
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi,
I purchased the Archi theme many years agoa and i am running child version Version: 3.6.0 and the actual version is Version: 4.3.4.1. I am having major problems updating the site and through much discussion with my hosting provider it’s likely that the code of the old site is not cooperating with the new pluggins/new PHP version.
Is there a way to install the new theme on my site THEN easily migrate the data from my old site?
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
I would LOVE to submit a ticket however your site WILL NOT ALLOW ME TO! I get an error “There is already an open ticket with the provided purchase code!” Ticket #3815462 Please contact me!
Hi,
Please check, is this a ticket you created? https://prnt.sc/8po_yvWazQK9
=> If so, please log in with the account you created earlier.
Thank you!
This issue REMAINS UNSOLVED despite my initial ticket clearly stating that I paid a developer to create the missing pages that your theme failed to import—as I couldn’t afford to wait weeks for a response. YOUR SUPPORT TEAM GAVE IT ONE LOOK AND SAID IT WAS FINE. Somehow, they failed to recognize that it was, in fact, NOT YOUR DEMO PAGE.
Please address this immediately and fix the issue. Ticket #3830887.
To anyone considering this theme—I STRONGLY ADVISE AGAINST purchasing it.
Hi,
Please choose the demo version do you want and we’ll import for your website: https://oceanthemes.site/intro/archi/
And send the homepage demo do you want for us.
I have remove old ticket and you can create new ticket now: #3815462
Thank you!
So you have deleted my site and reuploaded the template, which has also deleted all my media. This is appalling
No, all media images remain in the website hosting. Check your ticket: https://oceanthemes.ticksy.com/ticket/3830887 , Thanks!
URGENT: Issues with Archi2 Theme Demo Import – Dear OceanThemes Support, I am experiencing multiple issues with importing the Archi2 theme demo content. Specifically, the project pages and the main projects page from the demo (Archi2 Projects) did not import properly. I have attempted to troubleshoot, but the issue persists. Please advise on how to resolve this as soon as possible. If necessary, I can provide temporary login credentials for you to review the site. Let me know the best way to securely share that information. Looking forward to your prompt response.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Still unresolved
Hi,
Sorry, Please send me the exact demo homepage you want to use for your site.
We’ll import the demo for your website.
Thank you!
The site is half built, will that affect what I’ve already created/edited?
DID YOU JUST DELETE MY ENTIRE WEBSITE BY TRYING TO RELOAD YOUR FAULTY THEME?!!???!
I want a full refund immediately. You just lost me 50 hours of work.
Hi,
Your website looks like the demo now:https://wmloeber.ignitemoxie.com/projects/
https://wmloeber.ignitemoxie.com/portfolio/eco-green-interior/
You are using the wrong portfolio custom post type plugin. When I checked and noticed you used the OT Portfolio plugin version 1.3.5. I then replaced the OT Portfolio plugin version 1.0 for your site: https://prnt.sc/9kKEdCbiE5Eq
Thank you!
So you have deleted my site and reuploaded the template, which has also deleted all my media. This is appalling
No, all media images remain in the website hosting. Check your ticket: https://oceanthemes.ticksy.com/ticket/3830887 , Thanks!
Hi. Is it possible to add a video to the homepage’s featured image? Tks
Hi,
Yes you can to add a video to the homepage’s featured image.
Thank you!
Yesterday I purchased this product, I installed everything according to the instructions. Now that I want to make changes using Elementor, the site is giving me a problem and my antivirus is detecting Elementor with a virus. Please tell me how to solve it. I attach images in which I cannot make the page work with Elementor since that is why I purchased it. I do not want to work with Backqueri.
Hemos bloqueado esta página peligrosa para protegerle: https://******** siteweb /wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,wp-hooks,jquery-ui-core,jquery-ui-mouse,wp-api-request&ver=6.7.1 Nombre de la amenaza: GT:JS.Acsogenixx.674.A114C554 Las páginas peligrosas intentan instalar software que puede dañar el dispositivo, recopilar información personal o actuar sin su consentimientoHi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you!
Hi guys, how i can update WPBakery.com 8.2 please ?
Hi,
We’ll release a new version as soon as possible. You can contact us to get the new plugins: https://themeforest.net/user/oceanthemes#contact
Thank you!
Ok, i sent a mail
Hi, We have sent you the new plugin via email, please check your inbox. Thanks!