110 comments found.
How to edit the logo in mobile menu? In custum blocks missing mobile menu.
Hi,
Thank you for the purchasing.
This comment section is for pre-sale questions only and it can not reach our support team. Please open a support ticket at Loft.Ocean Help Center, and the support team will be happy to assist you 
Best regards,
The Loft.Ocean Team
Is there somethign special I need to know for the maps to get them to work? I got an API key from Google Cloud and it isn’t working.
https://patio.chronicdemos.com/contact/Hi,
Thank you for contacting us.
The map feature is from Elementor – please refer to this article from the Elementor Help Center for details.
Best regards,
The Loft.Ocean Team
I did. I added the key to the elementor section. But its not working in the theme. I tried the same API key on another website, and it worked fine. For some reason its not working with this theme. Could you please check the page?
https://patio.chronicdemos.com/contact/
Never mind, I got it. I had to enable Maps Embed API in addition to Maps Javascript API
Thank you for the update.
Best regards,
The Loft.Ocean Team
Hi! i’m about to buy 2 licenses of your theme, but i have a doubt about the table reservation system. Do i have to pay for it? does it takes my customers out of my web to make the reservation?. Thanks a lot in advance
Hi,
Thank you for your interest in our product – PatioTime.
If you are using OpenTable for table reservations, then yes – your client will need to pay for it, since OpenTable is a paid platform.
Best regards,
The Loft.Ocean Team
Good day! Future purchaser here. Do I have to have elementor? Is wordpress blocks/widgets enough?
Hi,
Thank you for your interest in our product – PatioTime.
The pages from the demo data were created with Elementor and we made lots of widgets for Elementor only. Therefore, we recommend using Elementor to edit and create page when working with PatioTime.
Best regards,
The Loft.Ocean Team
Pre-sale question here: I like the seafood demo but the menu change from the sidebar to classic header? and is there anyway to animate the dividers/wave?
Hi,
Thank you for your interest in our product – PatioTime.
1) Pre-sale question here: I like the seafood demo but the menu change from the sidebar to classic header?
Yes, the site header can be edited with Elementor, or you can import one of the pre-made site headers from other demos.
2) and is there anyway to animate the dividers/wave?
The theme currently doesn’t support the feature you mentioned.
Best regards,
The Loft.Ocean Team
Hi There,
I’m interested in your product. Before purchasing, I want to confirm that do I need to purchase the Elementor Pro for this theme?
Please confirm.
Thanks
Hi,
Thank you for your interest in our product – PatioTime.
You don’t need to purchase Elementor Pro to use the theme.
Best regards,
The Loft.Ocean Team
Bonjour, je dois travailler sur un domaine temporaire avec votre theme. Comment se passe la procédure au moment où je passerai le site en production avec le nom de domaine définitif? Aussi, est ce que je garderai le travaille fait sur le domaine temporaire sachant que je resterai sur le même compte?
Hi,
Thank you for your interest in our product – PatioTime.
The regular license permits use of the theme on a single development site and a single live site.
Best regards,
The Loft.Ocean Team
Merci pour votre réponse, mais ça ne répond pas à ma question. Comment faire pour développer le site avec un sous domaine et une fois terminé le passer en production avec le nom de domaine principal?
Hi,
Thank you for contacting us.
This question is not related to how to use the theme. Please contact your hosting provider for further assistance.
Best regards,
The Loft.Ocean Team
Dear Support-Team,
I’m using your Patiotime-theme and definitely like it, my question – do you plan to provide accessibility updates, to fully comply with WCAG 2.1 Level AA, as well as German/EU accessibility regulations (e.g. the European Accessibility Act) in the near future?
Thank you in advance! Best, Michael
Hi,
Thank you for purchasing our product — PatioTime.
We understand your concern. However, as far as I know, the development team doesn’t have any plans for this in the near future.
Best regards,
The Loft.Ocean Team
Hello,
It’s possible to use police “roca and karla” in the theme ?
Thanks
Hi,
Thank you for your interest in our product – PatioTime.
I’m not entirely sure which feature you’re referring to. Could you please provide a bit more detail? This will help me better understand your question and offer a more accurate solution.
Best regards,
The Loft.Ocean Team
Yes. Your theme use the policie “Cormorant Garamond, serif; ” and “Jost”. It’s possible to replace with policie “roca and karla” ?
Hi,
Thank you for your reply.
Yes, the theme provides options to change Google Fonts or upload your own custom fonts – you may like to check this chapter of PatioTime online documentation for further information.
Best regards,
The Loft.Ocean Team
How do I download this demo you guys created: https://patiotime.loftocean.com/demo11/
Hi,
Thank you for purchasing our product – PatioTime.
Please follow the instructions provided in this chapter of the PatioTime online documentation for detailed steps on how to import demo data.
Kindly note that this channel is for pre-sale questions only and can not reach our technical support team. If you require further technical support, please open a ticket at the Loft.Ocean Help Center, and our support team will be happy to assist you.
Thank you very much.
Best regards, The Loft.Ocean Team
Thank you I mistakenly important 2 different demos how do I remove the data of the old demo I imported?
Hi,
Thank you for contacting us.
This comment section is for pre-sale questions only, and it can not reach our support team. Please open a ticket at the Loft.Ocean Help Center, and our support team will be happy to assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
How do I change the images in this template demo: https://patiotime.loftocean.com/demo4/
Hi,
Thank you for contacting us.
This comment section is for pre-sale questions only, and it can not reach our support team. Please open a ticket at the Loft.Ocean Help Center, and our support team will be happy to assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello,
I have some presale questions:
1. Does this theme integrate well with Klaviyo? I’m looking to set up forms using this software instead of MailChimp. If not, does the theme integrate well with Zapier if I use it to connect Klaviyo?
2. Does the theme integrate well with the Wincher plugin?
3. Does this theme integrate with Resy or any other reservation software besides OpenTable?
Thank you!
Hi,
Thank you for your interest in our product – PatioTime.
We haven’t tested these plugins yet, but the theme follows WordPress Coding Standards. Generally, there shouldn’t be any issues working with third-party plugins.
If you have any issue after purchasing, please open a support ticket at Loft.Ocean Help Center, and the support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi everyone, compliments fot this wonderful theme.
The questiion is: can I import the menù items from csv or somthing else? I have the menu with 250 item and it’s so long to put item by item.
Or can you suggest me if there is some plug in for combine with your theme and import the items automatically?
Hi,
Thank you for purchasing our product – PatioTime.
If these menu items are exported from another WordPress website, then you can import them via WordPress dashboard > Tools > Import.
Otherwise, you can not import them directly.
Please note that this comment section is for pre-sale questions only, and it can not reach our support team. If you need our further technical support, please open a support ticket at Loft.Ocean Help Center, and the support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
I am interested in purchasing your theme and I have two questions before proceeding:
Is it possible to insert a video in the slider on the homepage? Is the use of OpenTable for table reservations at my restaurant free of charge? Thank you in advance for your assistance, and I look forward to your response.
Best regards.
Hi,
Thank you for your interest in our product – PatioTime.
1) Is it possible to insert a video in the slider on the homepage?
Yes, you can add a video background on the homepage.
2) Is the use of OpenTable for table reservations at my restaurant free of charge?
The theme includes an Elementor widget that allows you to redirect bookings to OpenTable platform. To use this feature, you need to register as a business on the OpenTable platform (not free). Please refer to the official OpenTable website for more details.
Best regards,
The Loft.Ocean Team
Presale Question:
We want to mix elements from all 12 demos of this theme. Is this possible easily? Or do we have to decide on one demo and work with that?
THanks
Addition: I wanna put emphasis on that is has to be easy. So i want to be able to install all 12 demos from the beginning and then work with the theme.
Hi,
Thank you for your interest in our product – PatioTime.
We don’t recommend importing more than one demo into a website, as it will create a lot of duplicate content, and only the settings from the most recently imported demo will be applied.
Thank you very much.
Best regards,
The Loft.Ocean Team
Okay, thank you for the info!
Hi, my Elementor is not working. When I try to save, it shows a 400 error. I have tried many methods, but nothing works. Additionally, when I try to change the logo, it shows “Not Supported ” I am unable to save any images or content.
Hi,
Thank you for purchasing our product – CozyStay.
This comment section is for pre-sale questions only and can’t reach our support team. For technical support, please open a ticket at Loft.Ocean Help Center, and the support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, Since the most recent update of elementor, the footer is no longer styled or working. how can i fix this? urgently.
Hi,
Thank you for contacting us.
This comment section is for pre-sale questions only and it can’t reach our support team.
Please submit a bug report via this page on our website. When submitting the report, please also leave your website temporary administrator login credentials, so that our team can further check it.
Thank you very much.
Best regards,
The Loft.Ocean Team
hi. can I please know what filter is used on the images on patio time afternoon tea & drinks template?
Hi,
Thank you for your reply.
This comment section is for pre-sale questions only and does not reach our support team. For technical support, please open a ticket at Loft.Ocean Help Center, and the support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
i customize and change the header of the pages but in main page the header doesn’t change what is the problem?
Hi,
Thank you for purchasing our product – PatioTime.
Since this comment section is for pre-sale questions only, and it can no longer reach our support team, please submit a bug report via this page on our website.
Please include your purchase code, email address, and a temporary login with administrator privileges for your WordPress site in your bug report so that our development team can further check that.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi Guys I have this error in Footer, only the HOME looks ok the rest sections the footer are broke, and i cant see wheres the problem. Send Print Screen. https://pasteboard.co/FiMGIgPOrq2x.png
Hi,
Thank you for purchasing our product – PatioTime.
Please try regenerating the custom CSS from Elementor ( please refer to this screenshot for details ), normally it will fix the issue.
Since this comment section is for pre-sale questions only, and it can no longer reach our support team. If you need our further support service, please open a ticket at Loft.Ocean Help Center, and the support team will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi! Many Thanks for the response, I cant send support tickets because my support is expired, but this issue is a bug of the theme. I try the solution you give me but not solve the problem, can you send me another suggest to try or send me some tutorial for solving the problem? Some troubleshooting documentation. Thanks a lot.
Hi,
Thank you for contacting us.
As I mentioned in my previous reply, this comment section is for pre-sale questions only and it can’t reach our support team.
In your case, we suggest that you can submit a bug report via this page on our website. When submitting the report, please also include your website temporary administrator login credentials.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi and good day to you! How can I contact with you for asking some questions about the theme?
